Samsung Galaxy S4 stuck on Verizon boot screen after installing update

A few days ago my phone prompted me to install a software update, which I did. Since then, the phone (which was functioning perfectly fine before I installed the update) started acting up. I kept getting messages about apps that stopped working, then the phone started randomly rebooting itself, and now it has been stuck on the Verizon Startup screen. After reading several posts on this site I tried the following: (1) remove battery and reboot; (2) try reboot in safety mode keeping the volume button down during start up; (3) empty cache using menu that appears when holding volume button up during reboot; and finally (4) delete all data and restore factory settings (using same method as under (3)). All of this didn't work and I'm still stuck on the same white Verizon screen.
Of course this happens while I am travelling abroad for 10 days and have no access to Verizon until I'm back. Is there anything I can do that I haven't tried yet? Or is my only option to get a new phone?
Reading some of the other posts, it seems that more and more people are having the same issue after the latest software update. VERIZON - PLEASE HELP!!!

Hello Flying_Dutchman
I never want our customers to be without a device. Thank you for all the troubleshooting you've done. I'm sorry to say since a hard reset has been done. The next step will be to replace the device. Please reach out to us as soon as your back and we can get a replacement sent out.
JoeL_VZW
Follow us on Twitter @VZWSupport

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Hp Pavilion P6724IT Stuck at HP Splash screen after install of new VGA

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Sorry for my bad english!
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Cheers
This question was solved.
View Solution.

@wb2001 Thanks for asking me to review this theread.
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Imac 5k stuck on apple logo screen after latest update

Hi - i have a magazine deadline and a major issue:
i've been having loads of kernel panics (see thread here Brand new imac 5k kernel panic) and having seen there was a new update figured it would be worth installing it to see if it fixed them as nothing so far suggested by apple support has helped. Once it had downloaded the update the OS said it needed to reboot to finish installation. It got half way through the loading bar on the apple logo screen and got stuck. I left it an hour, came back still nothing. Left it another hour and it was still just stuck half way. I rebooted into diagnostics and ran that and it said everything was fine but further reboots just get as far as halfway through the bar. I'm now stuck as the computer was only a month or so old and i hadn't yet set up back up on it. I was still in the process of getting everything configured and over from my old machine. Problem is I have a bunch of photos that were transferred on to it that i shot 2 weeks ago and I need them for a magazine deadline tomorrow and apple support options could only call me back on Thursday - if anyone can suggest anything i will be VERY grateful. I've already tried SMC and PRAM resets.

I did that, a fresh OS install and it worked for about 4 hours then i got a kernel panic
Anonymous UUID:       DE8E807F-E592-FD5D-3D3B-73B0BCCE57D4
Fri May 1 00:30:12 2015
*** Panic Report ***
panic(cpu 0 caller 0xffffff8018f6bf28): "a freed zone element has been modified in zone kalloc.64: expected 0xdeadbeefdeadbeef but found 0xdead9eefdeadbeef, bits changed 0x200000000000, at offset 40 of 64 in element 0xffffff80647c1c00, cookies 0x3f0011bcd6adda0a 0x53521f311ca5c19"@/SourceCache/xnu/xnu-2782.20.48/osfmk/kern/zalloc.c:496
Backtrace (CPU 0), Frame : Return Address
0xffffff83c1ef3730 : 0xffffff8018f2bda1
0xffffff83c1ef37b0 : 0xffffff8018f6bf28
0xffffff83c1ef38e0 : 0xffffff8018f34601
0xffffff83c1ef3910 : 0xffffff801945c513
0xffffff83c1ef3950 : 0xffffff801945f027
0xffffff83c1ef3980 : 0xffffff80194e958c
0xffffff83c1ef39f0 : 0xffffff80194e90d2
0xffffff83c1ef3a50 : 0xffffff7f9a79dcf6
0xffffff83c1ef3ad0 : 0xffffff7f9a7a25e8
0xffffff83c1ef3b20 : 0xffffff7f9a7a3350
0xffffff83c1ef3b60 : 0xffffff80195017cf
0xffffff83c1ef3bc0 : 0xffffff80194ff0c3
0xffffff83c1ef3d00 : 0xffffff8018fe21e7
0xffffff83c1ef3e10 : 0xffffff8018f3000c
0xffffff83c1ef3e40 : 0xffffff8018f149f3
0xffffff83c1ef3e90 : 0xffffff8018f2531d
0xffffff83c1ef3f10 : 0xffffff80190031ea
0xffffff83c1ef3fb0 : 0xffffff8019035396
      Kernel Extensions in backtrace:
         com.apple.iokit.IOAcceleratorFamily2(156.14)[BE7D765B-49C1-34F9-B75E-3EAF8A4062 A3]@0xffffff7f9a786000->0xffffff7f9a7f4fff
            dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f99724000
            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[82EAD591-67E3-39CB-A232-A8095CA30E92]@0 xffffff7f9a72b000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
14D136
Kernel version:
Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64
Kernel UUID: 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D
Kernel slide:     0x0000000018c00000
Kernel text base: 0xffffff8018e00000
__HIB text base: 0xffffff8018d00000
System model name: iMac15,1 (Mac-42FD25EABCABB274)
System uptime in nanoseconds: 19669481944459
last loaded kext at 1177984628424: com.apple.filesystems.ntfs 3.12 (addr 0xffffff7f9c01d000, size 376832)
last unloaded kext at 1401779154535: com.apple.filesystems.ntfs 3.12 (addr 0xffffff7f9c01d000, size 360448)
loaded kexts:
com.apple.filesystems.smbfs 3.0.1
com.apple.filesystems.afpfs 11.0
com.apple.nke.asp-tcp 8.0.0
com.apple.driver.AppleBluetoothMultitouch 85.3
com.apple.driver.AudioAUUC 1.70
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 4.3.4f4
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AGPM 110.19.5
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.ApplePlatformEnabler 2.2.0d4
com.apple.driver.AppleGraphicsDevicePolicy 3.7.7
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.kext.AMDFramebuffer 1.3.2
com.apple.driver.AppleIntelHD5000Graphics 10.0.6
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleHDA 272.18
com.apple.driver.AppleMikeyDriver 272.18
com.apple.AMDRadeonX4000 1.3.2
com.apple.driver.AppleHV 1
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.driver.AirPort.Brcm4360 930.37.3
com.apple.iokit.AppleBCM5701Ethernet 10.1.3
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.4f4
com.apple.driver.AppleSMCLMU 2.0.7d0
com.apple.driver.AppleLPC 1.7.3
com.apple.kext.AMD7000Controller 1.3.2
com.apple.driver.AppleIntelFramebufferAzul 10.0.6
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleMCCSControl 1.2.11
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 36
com.apple.driver.AppleUSBHub 705.4.2
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.7.1
com.apple.driver.AppleSDXC 1.6.5
com.apple.driver.AppleAHCIPort 3.1.2
com.apple.driver.AppleUSBXHCI 710.4.11
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5
com.apple.iokit.IOUSBMassStorageClass 3.7.2
com.apple.security.SecureRemotePassword 1.0
com.apple.driver.IOBluetoothHIDDriver 4.3.4f4
com.apple.driver.AppleMultitouchDriver 263.9.1
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 11
com.apple.iokit.IOSurface 97.4
com.apple.driver.AppleGraphicsControl 3.10.22
com.apple.driver.DspFuncLib 272.18
com.apple.kext.OSvKernDSPLib 1.15
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IO80211Family 730.60
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.4f4
com.apple.iokit.IOBluetoothFamily 4.3.4f4
com.apple.driver.AppleHDAController 272.18
com.apple.iokit.IOHDAFamily 272.18
com.apple.iokit.IOAudioFamily 203.3
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.kext.AMDSupport 1.3.2
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.IOPlatformPluginFamily 5.9.1d7
com.apple.AppleGraphicsDeviceControl 3.10.22
com.apple.iokit.IOAcceleratorFamily2 156.14
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleThunderboltEDMSink 4.0.2
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5
com.apple.driver.AppleUSBHIDKeyboard 176.2
com.apple.driver.AppleHIDKeyboard 176.2
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.driver.CoreStorage 471.20.7
com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleThunderboltNHI 3.1.7
com.apple.iokit.IOThunderboltFamily 4.2.2
com.apple.iokit.IOAHCIFamily 2.7.5
com.apple.iokit.IOUSBFamily 720.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 396
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: iMac15,1, BootROM IM151.0207.B01, 4 processors, Intel Core i7, 4 GHz, 32 GB, SMC 2.22f16
Graphics: AMD Radeon R9 M290X, AMD Radeon R9 M290X, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x142), Broadcom BCM43xx 1.0 (7.15.166.24.3)
Bluetooth: Version 4.3.4f4 15601, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE SSD SM1024F, 1 TB
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: HD-PCU2
Thunderbolt Bus: iMac, Apple Inc., 26.1

Black Square on Boot Screen after last update

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I do not use to reboot so much the computer, but I do that every 10 or 20 days. After one of those updates, I got these screen while booting up the computer:
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So here it is:
EtreCheck version: 1.9.11 (43) - report generated 15 de junio de 2014 20:31:23 GMT+2
Hardware Information:
          MacBook Pro (13-inch, Late 2011)
          MacBook Pro - model: MacBookPro8,1
          1 2.4 GHz Intel Core i5 CPU: 2 cores
          4 GB RAM
Video Information:
          Intel HD Graphics 3000 - VRAM: 384 MB
System Software:
          OS X 10.9.3 (13D65) - Uptime: 0 days 1:27:21
Disk Information:
          KINGSTON SH103S3120G disk0 : (120,03 GB)
                    EFI (disk0s1) <not mounted>: 209,7 MB
                    MacintoshHD (disk0s2) / [Startup]: 119,17 GB (19,14 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
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USB Information:
          Apple Computer, Inc. IR Receiver
          Apple Inc. FaceTime HD Camera (Built-in)
          Apple Inc. Apple Internal Keyboard / Trackpad
          Apple Inc. BRCM2070 Hub
                    Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information:
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Configuration files:
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Gatekeeper:
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Kernel Extensions:
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          [kext loaded] com.shapeservices.msm.driver.MSMVideoDevice (3.3.2 - SDK 10.6) Support
Startup Items:
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          MySQLCOM: Path: /Library/StartupItems/MySQLCOM
Launch Daemons:
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          [loaded] com.adobe.fpsaud.plist Support
          [loaded] com.adobe.SwitchBoard.plist Support
          [loaded] com.google.keystone.daemon.plist Support
          [loaded] com.microsoft.office.licensing.helper.plist Support
          [loaded] com.oracle.java.Helper-Tool.plist Support
          [loaded] com.oracle.java.JavaUpdateHelper.plist Support
          [loaded] org.macosforge.xquartz.privileged_startx.plist Support
Launch Agents:
          [not loaded] com.adobe.AAM.Updater-1.0.plist Support
          [loaded] com.adobe.CS5ServiceManager.plist Support
          [loaded] com.google.keystone.agent.plist Support
          [loaded] com.oracle.java.Java-Updater.plist Support
          [loaded] org.macosforge.xquartz.startx.plist Support
User Login Items:
          iTunesHelper
          TimingHelper
          SpeechSynthesisServer
Internet Plug-ins:
          FlashPlayer-10.6: Version: 12.0.0.44 - SDK 10.6 Support
          QuickTime Plugin: Version: 7.7.3
          Flash Player: Version: 12.0.0.44 - SDK 10.6 Outdated! Update
          Default Browser: Version: 537 - SDK 10.9
          o1dbrowserplugin: Version: 5.4.2.18903 Support
          SharePointBrowserPlugin: Version: 14.0.0 Support
          googletalkbrowserplugin: Version: 5.4.2.18903 Support
          Silverlight: Version: 5.1.20913.0 - SDK 10.6 Support
          Unity Web Player: Version: UnityPlayer version 4.3.5f1 - SDK 10.6 Support
          JavaAppletPlugin: Version: Java 7 Update 55 Check version
Safari Extensions:
          AdBlock: Version: 2.7.1
          BugMeNot: Version: 1.2
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 2.0 - SDK 10.9
          AppleAVBAudio: Version: 203.2 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
          CoverVersion: Version: 2.1.6 - SDK 10.8 Support
          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
          Flash Player Support
          Growl Support
          Java Support
Time Machine:
          Time Machine not configured!
Top Processes by CPU:
               3%          WindowServer
               3%          eclipse
               2%          Mail
               1%          loginwindow
               0%          fontd
Top Processes by Memory:
          553 MB          eclipse
          172 MB          Safari
          100 MB          Mail
          82 MB          SourceTree
          74 MB          com.apple.quicklook.satellite
Virtual Memory Information:
          66 MB          Free RAM
          1.09 GB          Active RAM
          1.04 GB          Inactive RAM
          1020 MB          Wired RAM
          716 MB          Page-ins
          12 MB          Page-outs

Note 4 hung up in the Verizon logo screen after lollipop update

Thank God it proceeded....but it stayed on that red Verizon screen forever...now I just hope that the rest goes smoothly

Try updating to the latest version of iTunes.

Stuck on start up screen after installing Mountain Lion.

I installed Mountain Lion and when my computer restarted it will not go pass the start up page. Any ideas?

The fact that your version of Photoshop is incompatible with Mountain Lion is completely unreleated to why your installation had an error.If you'd like to read more about Apple's incompatible software functions heres an article on it:
About incompatible software (Mac OS X v10.6, OS X Lion, OS X Mountain Lion)
http://support.apple.com/kb/HT3258
Additionally when you upgrade and have third party applications, it'd be wise to look around before doing a major operating system upgrade. Just searching for 30 seconds I found this from Adobe's blog:
http://blogs.adobe.com/vikrant/2012/07/adobe-creative-suite-and-mountain-lion-ma c-os-x-10-8/
It's on you to take personal accountability for what you add to your Mac. Sorry.

Mac Freezes on Blue Screen After Installing Updates! Help!

hi
Have just done the updates that were available for my wifes mac mini. All went well and it said restart to complete. I did this but when it restarted it would not get past the blue screen, the mouse cursor is there and moving but thats all.
Now my problm is i haven't got a clue about mac's, the wife is away and don't want to tell her that i've managed to trash her Mac as she has got quite a bit on there. If it was windows it would be fine as am happy with that but it isn't and i am stuck!!!!!(read dead if i can't sort it out before she gets back!!)
Now what i want to know is how can i basically get it back to where it was before installing the updtaes or can i get back to a state of working without deleting anything progs installed etc? With windows you can use there system restore after booting in safe mode. Is there a way i can do it with the mac or something along those lines.
i know this is probably a pain post but i am stuck
Cheers in advance for any help
Mac Mini 1.66GHZ INTEL Dual Core Mac OS X (10.0.x)

The only way to get back to a state before the updates is if a backup was made.
As for booting in safe mode, you can try holding the shift key.
If that works, it says that some attached peripheral needs an updated driver. Remove all third party peripherals, and see if it boots.
If It doesn't boot, it is likely the directory is damaged, or the hard drive is very full, or the hard drive might be dying. You can also try zapping the PRAM:
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Unfortunately there is no way to tell the difference between the above possibilities, and if you use a directory repair utility on a dying hard drive, it may speed its death. How valuable is her data to her, and is it backed up anywhere?

S90 stuck at the boot screen

My S90 is stuck at the boot screen. It shows the booth screen for hours now. If I switch the power button it will not swtich off the phone, but restart it again to the boot screen. What should I do with it? I considered that I could let it run out of battery, but I am not sure how much the phone can run on a simple booth screen with just the lenovo log on the screen. Also not sure if once I recharge it would not have the same problem. Any advice how to solve this?

I have no idea how it got stuck at the boot screen (the one after powered by android). The phone was out of battery, I connected it to the charger, immediately turned it on, and it got stuck. Draining did not help so I tried to fully charge it. That did not help. It was stuck at the boot screen until 5am (local time) so I had to follow the other instructions. That got me to a menu that let me choose the language between English and Chinese. Then I could reboot the device, power it off, install updates (or something similar), or wipe up device. Reboot or Power still got me back to being stuck at the boot screen. Install updates did not work. So I had to wipe up the data. That gave me two options (a) fuse wipe up data and (b) fuse format data (or something similar). No idea what the difference is, or what that does, but I was worried I will loose all my photos stored on the phone. But since I had no choice I decided to press "fuse wipe up data". That seems to have factory reset the phone. It started normally and it appears as after a factory resent (all my own apps and settings are gone). I had to pick the language and agree with Lenovo license agreement, etc. However, for some reason, all my photos were still in the phone's gallery (why?), so I am now copying them to the pc. So that's how far I got so far. Thanks for your very valuable help and advice. Let's see if I encounter any more issues with it or any other peculiarities.

Apple tv 2 is stuck on apple boot screen

My apple tv 2 is stuck on apple boot screen. What do I need to do?

Try pulling ALL the cables for a moment and trying again, if the problem remains try restoring it by connecting it to iTunes with a micro USB cable.

Resetting all settings on iPhone makes it stuck at the boot screen endlessly

This is the second time my iPhone stuck at the boot screen and won't boot again until of course I restore all over again.
This problem happened on iOS 8 and iOS 8.1.2
Does anyone have an explanation for this problem or the iOS until this release is buggy?

Hi Try a Reboot press and hold power button and menu button hold both down until you see Apple Logo. This may take up to 50 Seconds. Cheers Brian

T420S Stuck at Thinkpad boot screen - Cont. loop

I was trying to fresh install Win 8.1. It has Win8 previously and was working fine.
After I plugged in the Win 8.1 boot usb, it stuck at thinkpad boot screen and cont. rebooting.
Only thing changed in BIOS is moving USB boot up higher and disabled Computrace. Earlier it was enabled.
I can still get to BIOS by F1.
Looked all the USB port. None of USB ports are damaged or pins shorting each other. I also tested the HD by putting in my other working T500. HD is fine. Restored BIOS to default as well but no luck.
Any idea?
Tried all the method including CMOS reset, but no help.
Thanks for the help!

No, it does stuck in the same loop. Continuously booting and showing Thinkpad boot screen again and again.
I took the HDD out and no USB connected. same behaviour with or without HDD.
In BIOS startup is set to both - Legacy and UFEI.
Only change I had made prior to installing Win 8.1 is turn off Intel Anti theft module under security in BIOS.

New iMac is stuck on grey apple screen after restart from Migration Assistant

New iMac is stuck on grey apple screen after startup. It is a 3.4GHz Quad-core Intel Core i5 running OS 10.9.4. The problem occurred after a migration from my older 2009 iMac which is running Snow Leopard 10.6.6. When the restart occurred from Migration Assistant, the new computer will not boot up to the login screen. Disk utility did not solve problem. Followed instructions for a soft reinstall of Mavericks but that also did not solve problem. Any suggestions?

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

Samsung Galaxy S4 stuck on Verizon boot screen after installing update

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