Samsung Note 3 camera not working correctly

Ever since I got my Note 3 in October 2013, I have had a problem with the flash on the phone's camera. If I set the flash to trigger for each photo, then when I press the "shutter button", the flash immediately flashes. Then 5 seconds or so later the picture is taken in the dark. It turns out VERY dark. If I set the flash to NOT flash, the same picture will come out considerably lighter, but definitely not as light as it would with a flash. If I set the flash on "Auto", it will almost never flash, but on the rare occasion that it does it will flash first, and then 5 seconds later the picture will be taken. I posted this on a different message board and the other posters suggested that it may be a problem with the camera app. They suggested I download a different camera app to see if that fixed the problem. I downloaded 2 different camera apps, and both of them work exactly the same as the originally installed camera app. So it's not the app, it's the phone. Any ideas?

Gloria1, thanks for reaching out to us today.
Let's get to work on getting the camera flash to work. I would suggest that we go into the settings, application manager, slide to the screen to the left to the ALL section. Once you are in that section scroll to the Camera Application. Once you open that up tap on Force Close, Clear Data, and clear cache. This will still keep all of your photos in the device. Once you have done that head back to the home screen, power the device off all the way. Leave the device off for 5 seconds and power it back on. Once it is back up and running please try the camera again. Keep us posted.
KevinR_VZW
Please follow us on Twitter @VZWSupport

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