Samsung Note 3 Lollipop Stuck at Searching For Service...

I have terrible signal strength at work and often completely lose cell reception.  Ever since I've updated my Samsung Note 3 to 5.0, whenever I completely lose cell signal for hours and I go outside, my phone will not pick up the mobile network again.  It's stuck at the "Searching For Service" part.  I have to restart my phone and I'm immediately back on the mobile network.  On 4.4.3, it would pick back up in a few seconds once I step outside. 

siyang99,
Thanks for the additional info! I can definitely understand your concern. Being able to use your phone for work is definitely important.
You mentioned the issue is only at work and the hard reset has not helped. If the issue were due to software you would experience the same issues everywhere. We are unable to guarantee service indoors because there are many factors out of control that can interfere with the signal. But I definitely want to further assist since you have been able to use your phone there before.
I checked the coverage in that area and show good coverage. What's the signal strength on your phone when at work http://www.verizonwireless.com/support/knowledge-base-88700/? We can try replacing your SIM card to see if you notice an improvement. You can get the sim card replaced at a VZW store for free or we can order and send one out to you.
JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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