Samsung Reality Turns Off All the Time!

I've had the samsung reality for a while now. Occasionally, it would randomly turn off & turn back on. Recently it started doing it allllll the time. When I tried to send or save messages it will just turn off. How can I fix this?!?!

We want to thank you for the feedback. As previously stated, if you are having any resetting issues, please make sure your software is up to date. The latest software is u820.DK17. To check the software: 
From the main screen, press Menu. 
Press Settings & Tools. 
Press Phone Info. 
Press SW/HW Version.
If the software is current, a factory reset would be the next option. Please make sure you backup your content before resetting the phone. 
Reset:
·          From the main screen, press Menu.
·          Press Settings & Tools.
·          Press Phone Settings.
·          Press Security.
·          Enter Enter Phone Lock Code ???? displays.
·          Enter the 4 digit lock code, press Done (default: last 4 digits of phone number).
·          Press Restore Phone
·          Display: Permanently erase all user data & reset settings to factory defaults? Press Yes.
·          Device will power cycle Off and on. Device will need to be reprogrammed by doing *228
Thank you, 
AraceliT_VZWSupport
Follow us on Twitter @VZWSupport

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