Samsung running on 3g won't switch to 4g?

Was wondering if anyone had an issue with the samsung start on 4g, then go 3g and never go back to 4g?
Doesn't it look like there is good signal for the LTE?
Channel: 119 P_REV Indicator: 6 PRL ID: 15010 Band Class Type: 0 ERI Version: 5 Dormancy: FALSE Signal - EVDO: 65 Signal - LTE: 82 Battery Level: 65 Battery Charging: 1

So I'm not the only one with this issue. I would also like to know why that the tech support people do not know about this. When i call tech support they are like well we need to do this and this and that oh that don work we will send you out a like new phone and if that don't work we will put in a trouble ticket. This has been going on for a month. Why do they act like i am the only one having this problem. Getting this fixed should be a proirty you habeas done one update to fix it and its obvious it didn't work this phone has been out for 2 months now i think and u have not fixed it.

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Select  ▹ Force Quit... from the menu bar, then select Safari and press return. Do the same with Skype.
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I'm sorry this is a bit of a saga but I'm at the end of my tether with so will be really grateful if anyone has any experience of this issue and can give me some help?
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,

Amsys plc, the company Apple uses for off-site repairs returned my iMac20 today and the accompanying advice note states that the fault was resolved by replacing the power supply unit. I am really grateful to Apple for finally getting to the bottom of the problem, particularly as the repair was done free of charge, although I had already paid £49 for a useless workshop investigation at the Kingston store. The service given by Amsys was exemplary... the collection and return of the machine was carried out at the times promised and whenever I contacted the company by phone, each person I spoke to seemed to have knowledge of the repair without having to refer to the case notes (and none of the 'press 1 for service, 2 for sales...' rubbish).
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Hi,
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If it will not turn on - you have zero chance of getting anything off the phone.

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Hi-NRG Bwoy wrote:
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