Samsung sch-u370 Backup Assistant help?

I am trying to do a backup using the backup assistant for basic phone. It shows up on my phone but when I press it nothing happens. It won't download or anything.
I am trying to get some help to figure out how to backup my contacts, etc so I can activate a new phone. I had backup assistant in the past and do not understand why it won't activate.
Samsung sch-u370
It is also frustrating that Verizon thinks their pants are so big that they can't have a straight up help from actual employees. I spent over 40 minutes rambling around the site trying to find information and it kept taking me back to the same crap which wasn't helping me in the first place.
I just want to back up my **** phone and move forward and can't get any help from the company that I am paying for the service to do so...we have to go to a discussion board and 'wait' for someone else who is paying Verizon for their service to help out. That is so pathetic.
Can someone please let me know if I am screwed here and won't be able to backup my contacts and stuff to switch to a new phone!
Thanks...
jwaybright

I was finally able to get my way into the website...don't ask how because I don't know...clicked a million different times and ended up there. Rediculous that one has to go through all this crap to get a simple thing done. If you don't have a smart phone you are screwed...just totally sucks since we pay for our service too!
I found that the backup assistant had not done a back up on my phone since september. I got frustrated and my son told me to just take it to Target and have them do it which I did. Its done
Now the NEW problem. I've activated my new phone (sch-u380) and want to activate the backup assistant on there. However when I click through it says do you want to restore? All the contacts were moved from my old phone to my new phone. I don't know if it will restore using the website information which is not up to date!?
Please advise how I should go about this and make sure that if i complete the install on the new phone that it doesn't use information that is out of date.
thank you.

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