Samsung Smart TV FiOS App not working

I have a new Samsung Smart TV with the Verizon FiOS app installed, and its not working.  When i attempt to start the app, i get the error "unable to fetch data, please exit the application and relanch".  Exiting and relanching the app does no good.  I have uninstalled and reinstalled the app 3 times, and it is stil not fixed  I updated the TV's software, then uninstalled and reinstalled the app, and its still not working.  I contacted Samsung customer service, and they could not get the app to work either.  if anyone has any suggestions, please let me know.  Thanks
Solved!
Go to Solution.

Need to try shutting off TV and starting again.
And you may be low on memory on your Samsung.  Samsung doesn't make it easy to manage the memory other than by deleting some unused apps.

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