Samsung Stratosphere lost contacts out of the blue

Any help is appreciated. My wife woke up this morning to find all her contacts were gone - not only from her phone, but her Backup Assistant as well! Can't find them anywhere... Is there a way to revert the phone to a past state, like to a date when we know her contacts were there? Not even sure where to start...
Thanks!

How do you locate the trash bin.  Today my contacts disappeared.  After reading chat/blog I tried to check back up assistant, since my phone has claimed to back up each night, but to where.  When I logged onto Verizon, it wanted to set up back up assistance....WHAT...how is that possible.  And when I try to get to look at back up assistance, it just keeps cycling and never finishes or stops. 

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