Samsung Stratosphere screen turned purple

My girlfriend's Stratosphere's  screen turned purple today.  She doesn't have the insurance through verizon either.  She got the phone about 3 months ago.  What are options to fix it or get it fixed?

I just had the exact problem this morning. I just woke up, picked up my phone and the screen was tinted pinkish purple. I figured I should investigate before calling Verizon, but this is the only other case that I can find. Did you do anything to fix yours?

Similar Messages

  • Samsung Stratosphere Screen Fragile

    Hello!
    Has anyone had the experience of the Samsung Stratosphere screen cracking VERY easily?  My wife just lost her 3rd stratosphere, and each time she has had a protective case, and each time it was just in her purse.  Last time we paid money for a refurbished one, and we just can't afford to keep paying for a new phone every couple of months.  Has anyone had any luck calling Samsung, or has Verizon been helpful at all?
    Thanks!

        Hello community! 
    Having any kind of malfunction with your cellphone is never fun. We know how important these devices have become in our life and we want to ensure they work properly and look great!  I tend to think of our cellphones as investments because we want to keep them in the best of conditions.
    This type of difficulty walks a very thin line due to outside forces, but I would at least like to provide some feedback and some expectations.
    There are qualifying factors that would allow for your phone to be replaced under the manufacture warranty if there is a crack underneath the top layer of screen glass. 
    1. There must be no other physical sign of external damage visible with the device.
    2. The outer screen must be smooth to the touch, with no external screen compromises.
    3. There should not be any indication of bleeding on the screen.
    4. There should be no indicators of Liquid or Physical damage on any other parts of the phone.
    If there is additional damage found on the equipment, the devices would be subject to a nonrefundable Device Damage fee.
    Keep in mind this is provided warranty from the manfacture of the phone and is subject to change in the future. I personally want to add to this subject that we are absolutely here to help as much as possible. 
    I trust this was helpful information and I look forward to each of you enjoying the phone as you should.
    Thank you
    MelissaM_VZW
    Please follow up on Twitter @vzwsupport

  • Macbook freezes and screen turns purple

    Over the last few days every time I've tried to use my Macbook (white, bought in January 2010) it has frozen, with the screen turning this odd shade of light purple. It will not respond to anything when it is like this. I turn it off, and when I turn it back on, it works fine... sometimes for hours, sometimes for minutes... then does the same thing again. If I turn it back on too soon after turning it off, it will freeze during start up, so I make sure to wait a significant time before restarting.
    What might be causing this? What can I do to make it stop? Is my poor computer a goner? If you have something you think may fix it, please keep it in as basic English as you can, as I am nowhere near what anyone would call computer savvy! (As evidenced by use of the term "computer savvy")....

    I have the same problem. I just bought my first Mac and I have had the problem happen three times. Once just now, but with a grayish screen I could only force it turn off. Once before it was a greenish screen and in between those times the screen went fuzzy and a loud ratcheting squeal while I was listening to music streaming. The times when the screen went to a solid color I was using Firefox. The first instance I was opening a pdf file, and the second closing Firefox. Perhaps there is a software link. What browser for web are you using? What were you doing in the browser right before things froze?

  • Samsung Stratosphere, screen black out to fast

    Ok, Just upgraded to a Samsung Stratosphere from a Droid 2 Global..so far...MAJOR MAJOR improvement. The one problem I constantly have with my stratosphere is..
    When I go to open the phone, I tap the "power key"..the screen lites up, but often shuts back down(to black) within 2-3 seconds.
    I have set the screen time out several times to 1 minute or more..but still I get this random, crash to black often(the phone is crashed..just the creen goes dark..I can start it back up with another press to the power key..but 1 press of the key should be enough...shouldn't it?)

    I too had this problem and I dicovered by accident thait if I get a call and use the handset to my ear and then pull it away the screen stays on.. But if I answer it using my wired earpiece the screen goes black.. it must be the sensor and software that realizes if the sensor is activated because you have it dark (because it at your head) vs picking up with speaker or wiredearpiece or I would think blue tooth headsets..It's definetly not right and I hope a fix is in the works. short term answer the phone the old fasion way holding it to your ear..

  • My photo booth sometimes freezes. The screen turns purple and the image glitches. How do I fix this?

    I'm not too sure how I can solve this problem and I don't know if Apple can do anything to fix this problem since it doesn't happen all the time. When capturing a video in iMovie, this also occurs. I've tried restarting my mac and powering it down then turning it back on. What can I do to fix this problem?

    Genius reservation http://www.apple.com/retail/geniusbar/
    check warranty https://selfsolve.apple.com/agreementWarrantyDynamic.do

  • Samsung Stratosphere turning itself off and on

    All of a sudden, my Stratosphere is caught in this loop of turning itself off (despite holding a full charge) and then trying to turn itself back on. For the last several hours, the screen has been alternating between black and black with the word "Samsung" on it. If I force the issue and hold the power button down for a few seconds, the phone will boot up fully, but then it'll either turn itself back off immediately or let me use it for a couple of minutes before turning itself off.
    My first thought was that it might be the battery, but I'm not keen on buying a new one just to find out that it's actually an issue with the phone itself. Does this sound like anything that anyone else has gone through?

    SW9-
    Unfortunately, this sounds like something I have gone through way too many times with my Stratosphere. I have lost count of how many replacements I have had to get because of this. If it starts working after the Hard Reset (mine did not but yours might work??), you will notice that the phone eventually will stop holding a charge.
    I suggest trying anything you can to get a new device as there are many discussions on the Verizon Customer Service website that are about the Samsung Stratosphere; if you search around, you will be able to see all of the fun issues that the device has. Good luck!

  • When I apply the Key for a green screen, everything blue turns purple. How can I correct?

    When I apply the Key to an evenly lit greenscreen, anything blue turns purple. How can I correct this?

    There's way too much blue in that green screen
    This is green
    Try pulling down the spill level and reducing the spill tint. You're probably going to have to tweak the color selection manually.

  • Screen has turned purple pink and I can't see anything!

    My Apple TV has suddenly turned the screen pink/purple and I can't see any of the navigation options. I read somewhere that I need to switch it from HDMI auto to RGB High but after I do that the screen turns black. I try all the other settings and nothing works. This is VERY frustrating. I spent $100 on a device from Apple that is supposed to "just work" and now it's suddenly not working. I have my Apple TV connected via HDMI through a Yamaha receiver and have never had issues with it in the past. I've unplugged the power and the HDMI cable, I've also restarted my Apple TV and nothing works. Please help!

    Try it connected directly or with a different cable.

  • Edit screen background turned purple!

    I was looking about my newly installed Homesite and somehow
    managed to turn the background of the edit screen dark purple.
    Can't find a way to change it back to something easier to read.
    Everything I open has this background.
    Also, I wanted to make my internal and external default
    browser IE but having followed instructions from the help file the
    browse screen comes up blank. When I changed to the supplied
    internal browser that seemed to work.
    Help appreciated.
    Daphne

    You can open your settings (either F8 or Options >
    Settings).
    Click Editor then you will see "Background Color" downdrop on
    the far right. Change it back to white or whatever other color you
    want.

  • Why the screen of iMac turn purple when turn on ?

    It happen recently, when I turn my iMac on from shutdown, the boot on screen just turn purple on the apple logo page, it won't happen when i just reboot the iMac. Anyone know about this issue?I dont want to carry this big thing walk into genius bar!
    Thank a lot!

    Some  of the display settings are stored in PRAM.
    Reset PRAM:   http://support.apple.com/kb/PH14222
    Best.

  • How do you select multiple messages/conversations on SMS/MMS to forward or save to memory card on Samsung Stratosphere?

    How do you select multiple messages/conversations on SMS/MMS to forward or save to memory card on Samsung Stratosphere? 
    My screen is cracked and I need to replace my phone and I don't see a way of selecting multiple messages or even conversations one at a time to forward them to email or to save them to a memory card.  I can delete thread but can't forward it or move it.  Is there a setting somewhere that will move the storage location for messages to the memory card instead of internal?
    If not, any suggestions on backup apps?  I have heard of Txtract to back up SMS and MMS messages, and Titanium Backup to back up everything (SMS, MMS, apps, app data...).  Anyone have any experience with those, or other suggestions?
    Thanks!
    Rich

    <Duplicate topic.  This thread will be locked.  Please see Help transferring data (SMS, MMS, Apps, App data) to new phone? for any replies.>

  • I restored my iPod in the middle of a download, now it can't do anything but restore, and when i restore it, the screen gets stuck on weird things, like the apple screen or purple or yellow. how do i get it un-stuck?

    i restored my iPod in the middle of a download, now it can't do anything but restore, and when i restore it, the screen gets stuck on weird things, like the apple screen or purple or yellow. how do i get it un-stuck?

    Try:
    - iOS: Not responding or does not turn on
    - If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

  • Help! 24" iMac screen turns solid colors, freezes

    Hello everyone,
    I have a 3.06 GHz, 4 GB, iMac running 10.6.1. and I have a weird problem: while I was running Windows 7 under Boot Camp, during a simple task, my screen suddenly turned a solid shade of gray. Having no other option, I held the power button, turned off the computer, and turned it back on.
    When I booted back to OS X, it happened again immediately upon opening iTunes. This time the color was solid black. Concerned, I turned off the computer, waited a moment and booted it back up in Safe Mode, where I currently have no problems whatsoever. From Safe Mode I repaired my disk permissions, cleared my caches, and zapped the PRAM while restarting my computer back into normal mode. Unfortunately the problem persists, this time my screen turning a solid shade of dark purple.
    I'm going to call Apple Care in the morning, but has anyone heard of an issue like this? I searched the forums for a solution, but wasn't sure what terms to search for. If anyone has any advice or questions, please let me know!
    (Archive and installed Snow Leopard a while back, when it was fairly new, haven't had any problems like this before. Computer seems to run perfectly fine in Safe Mode, vs normal when it immediately becomes unusable upon undergoing a task. Windows 7 no longer able to get to the desktop.)

    I, too, have a iMac 24" 3.06GHz and am having the same problem.
    I did all the standard torubleshooting tasks, zapping PRAM, repair disc, resetting SMC... etc. and I even went as far as reformatting my hard drive and reinstall Snow Leopard just so I can eliminate the possibility of it being a software issue.
    I then ran all the hardware tests I could think of including TechTool Pro and Apple's own Hardware Test from the discs that came with the iMac and also a tool I found online called Memtest+. Nothing, no errors, none.
    Finally, I lugged this heavy beast to the local Apple Store and after convincing the "Genuis" that I am no idiot and I did everything I could on my end, they decided that it may be either the logicboard, or more likely the graphics card, or maybe even both. They took it for a few days to run some hardware tests that are apparently not available to the consumers. At this point I was actually HOPING they would find something wrong with it. Five days later, the Apple Store called me and told me the "good news", which is that the only thing they could find wrong with the iMac was a fan needed to be replaced. I trusted the Apple "Genuises" and thanked them when I picked up my iMac. However, when I went home that night, the iMac started freezing again. I called the Apple Store and told them the problem and this time they might as well have just called me a crazy liar. They took it in anyway and told me they would run more of these "special tests". Three days later they called and told me nothing was wrong with my iMac. Not sure what my point is.
    Just as a side note, I left my iMac on all night playing videos, something that would heat up the machine, but it was fine, no freezes. But if I play games on it for more than an hour and it would freeze.

  • Why won't my Samsung Stratosphere Charge??

    I've had a Samsung Stratosphere since late July of 2012. For the most part it hasn't given me any problems. However for the past 3 days the phone has had problems charging. Last night it finally died while I was sleeping, I tried to charge it again, but it wouldn't even stay on. I took out the battery for a few hours, put it back in and then charged it with the phone off. It charged all the way to 100% after 2 or 3 hours.I turned it on to see if there was any positive change and the battery went back to 50%. When I turned it off again for it to charge again it was noticeably less than 50%. Does anyone know how to help me with this problem?

    i have experienced this on multiple android handsets that i have, and it is not limited to just the stratosphere. in my experience i've found that:
    1) the charging usb cable was at fault, eventhough i was able to get a charging state and a usb connectivity state. i swapped it out from a cheap one i bought from fry's and my charging issues went away.
    2) you can try discharging the battery all the way down until it depletes. you need a fully and completely discharged battery. ( keep powering it on until it can no longer power on after it discharges)
      a) charge the battery with the phone off. I have found that a complete discharge of a battery has helped resolved my issues in the past.
      b) *for rooted users only* reset battery stats through Clockwork, or use Battery Calibration via Google Play.

  • I have a 2nd Display that turns purple.

    I thought this was a problem with the Samsung display and bought a Acer replacement.  The Acer turns purple too on occasion.

    Could be a GPU issue. Considering the computer is about closer to 8 years old you may want to consider replacing it. However you can also take it to an Apple Authorized Service Provider (AASP) to be professionally diagnosed. You can contact one by clicking https://locate.apple.com/country

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