Samsung Tab S Trade In Trade Up Declined

I went to one of your stores with a 10" Polaroid tablet to trade in for the current trade in trade up promotion and was declined because the tablet is not in your system. When I called your customer service line I was told that not all tablets qualify, even though it specifically states "any working tablet". I would like to get some assistance with this promotion so I can take advantage of it.

Hello flameskyefox,
This promotion is certainly one I would want to take advantage of if I had a tablet to trade in. I am sorry if you were inconvenienced by being turned away by the store. I hope I can help shed some light on this for you.
The store associate should have been able to qualify you for this if it was processed correctly in our Best Buy Trade In system. If they were unsure of how to process this, or unsure of the answer they were providing you, they should have asked a supervisor or manager in the building for assistance. The tablet (excluding Barnes & Noble Nook and eReaders) will not qualify if it doesn’t power on, has a cracked screen or has any signs of water damage. So not all will qualify, per say. You may find more information on this promotion by clicking here.
If your tablet is free of those exclusions, I will reach out to the leadership at that location and ensure they are aware of all of the necessary information for this promotion. Which store did you visit?
Regards,
JD|Social Media Specialist | Best Buy® Corporate
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Reading here it, admins kep saying the tablet does not need to bein the trade in system, but store 360 in williston,VT refuses to honor the deal on any tablet not in the trade in system.
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Go to Solution.

Best Buy is currently running a Trade In promotion to coincide with the newly released Samsung Galaxy Tab S. You can receive a minimum $50 gift card plus a $50 coupon toward the purchase of the new Samsung Galaxy Tab S when you trade in any working tablet.
The full terms and conditions can be found here; however, the specific details of the promotion are as follows:
Offer valid June 27, 2014 - July 5, 2014
The tablet to be traded in must be able to power on to be considered working
Tablets with cracked screens or water damage are not considered working for purposes of this offer
This offer excludes Barnes and Noble Nooks and all e-readers
Qualifying tablets will receive a minimum $50 gift card plus a $50 coupon
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that was pulled off another thread, but should help you out. sit tight for an administrator to swing by, usually about 3-5 business days.
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Samsung Tab S Trade In Trade Up Declined

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