Samsung WiFi printer can't connect to new Quantum Gateway router?!

We recently replaced our 3-year-old router with the latest Quantum Gateway router and upgraded fios speed from 25/25 to 50/50.
Every device (PC, phones, tablets, and TV) was able to connect to the new network. BUT, our Samsung Wifi printer (M283x seriers) cannot connect at all. With the older router, we were able to access the printer thru Wifi network from two different PCs..
We did not relocate the router and we did not move the printer, so singal strength was not the issue. We even uninstalled and then re-install printer driver to PC to set up the network again. Tried every connecting option that Samsung had suggested, but everything failed.
We also tried to log in to Router Admin site to add this printer, didn't work. WPS was turned on and we couldn't figure out why this new network doesn't add the printer. This router did not like our printer.
One funny thing was that if we turned OFF all the security settings, the router allowed this device to connect to WiFi.
Can anyone help? Thanks a lot!
Solved!
Go to Solution.

I have a solution for you. After upgrading to the Quantum Gateway last week, My Samsung 2835 printer had the same problem. It turns out that the printer doesn't play well with the Quantum Gateway when the Samsung "Wi-Fi Direct" function is enabled. All you have to do is log in to the printer web page. Then, under Settings--> Network Settings--> Wi-Fi Direct... Turn Wi-Fi Direct off using the drop down menu. Hit "Apply", then power cycle the printer. After this you can use WPS or manually configure the printer and it will connect right away. Thank the Verizon technical guy J.W. for figuring this one out by capturing the Wi-Fi traffic between the Gateway and printer.

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For the Actiontec go to: Top Menu – Advanced – MAC Cloning – Set Mac of Device – Broadband (Coax). Here you should see the MAC Address, write this down on a paper or something. This is critical. You need to do this. Without the clone, I was unable to bridge. Note that I did not have to STAY cloned. I just had to clone until the lease expired even though I believe I had released the IP successfully. For your own router: You need to look this up yourself. The ASUS RT-N56U (w/ custom firmware) has a spot that just displays my WAN MAC address for me. I'm using an EdgeRouter from Unfi. Nobody can help you here except the forums for the router you are using because how you do this is different from router to router (generally speaking.)
Once you have both of these pieces of information, it is time to start.
1. Hardware Reset Actiontec Router I wouldn't do this. I didn't. I would actually save a copy of the configuration you have on the router before going any further, in case you have to hardware reset and restore your router.
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4. Top Menu – My Network – Side Menu – Network Connections – Network (Home/Office) – Settings – IP Address – Setto 192.168.x.1 where x is not used on your LAN – Apply
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5. Log back in to Actiontec router with new IP and new password you previously set.
6. Top Menu – Wireless Settings – Side Menu – Basic Security Settings – Wireless Off – Apply 7. Top Menu – Firewall Settings – Side Menu – General – Minimum – Apply
8. Top Menu – My Network – Side Menu – Network Connections – Advanced 9. Top Menu – My Network – Side Menu – Network Connections – Broadband (Coax) – Settings – Release – Apply
*NOTE*: If your IP address is not released properly you will need to wait 2 hours for your lease to expire or you’ll need to call Verizon Tech and get them to restart your system.
10. Broadband (Coax) – Settings – IP Distribution – Disable – Apply 11. Broadband (Coax) – Settings – DNS Server – No DNS Server – Apply 12. Broadband (Coax) – Settings – IP Address – No IP Address – Apply
13. Top Menu – My Network – Side Menu – Network Connections – Network (Home/Office) – Settings – IP Distribution – Disable – Apply 14. Network (Home/Office) – Settings – DNS Server – No DNS Server – Apply 15. Network (Home/Office) – Settings – UNcheck Box to Left of Wireless – Apply
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19. Top Menu – Advanced – MAC Cloning – Set Mac of Device – Broadband (Coax) Using the information you gathered at the beginning: a. Set the WAN MAC of your selected Router to the MAC address listed here. b. Set the Address here to the WAN MAC of your selected router that will be connected to the Actiontec to avoid conflicts.
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22. Power cycle your STB if you wish. You should see your STB show up in your DHCP list and it should be getting VOD/Widgets. This wasn't neccessary for me as I don't use Verizion TV service. Your millage may very. -V

NOTE: about bridging the Quantum Gateway G1100 Information about this is in DSLReports.com - Verizon FiOS FAQ. SEE: Verizon Online FiOS FAQ -> 3.2 Moca -> Can I get an ethernet connection in a room with only coax? There is a list of instructions for bridging routers, but the Verizon Quantum Gateway is not included there. Follow down the instructions and at step 2.5 here is added information that is not in the FAQ yet.
Instruction 2.5...
2.5a) The Verizon Quantum Gateway G1100 is slightly different from the Actiontec MI424wr. If your primary router's broadband connection is provisioned over coax, you need to disable the remote router's coax WAN connection to prevent it from attempting to become the primary router. If your broadband connection from the ONT to your primary router is ethernet, this step may be unnecessary.
Click on the MY NETWORK icon at the top.
Select NETWORK CONNECTIONS from the menu on the left.
If you’re using the Verizon Quantum Gateway G1100 as the remote router the Network Connections panel will show Broadband Connection (Ethernet/Coax) instead of Broadband Connection (coax).
Click on Broadband Connection (Ethernet/Coax)
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Click on the Settings button.
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Click on Disable.
Click on the Apply button at the bottom of the panel.
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Hi I just received a new Quantum Gateway for FiOS TV and Internet, the LAN ports on the device are covered with a sticker prohibiting other than consumer electronics to be used. What devices are the einsteins at FiOS refering to? Are they trying to prevent attaching ethernet switches to expand the number of LAN ports? Has Verizon disabled NAT functionality?
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Solved!
Go to Solution.

Probably there to provide legal cover if somebody plugs in a medical device or some other mission critical thing.
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Samsung WiFi printer can't connect to new Quantum Gateway router?!

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