SAP B1 License problem

Hi all,
At one of our customer,SAP B1 license was imported. However they formatted the server and created domain on the server.We again installed SAP B18.8 PL10.Consequently the Hardware key was changed.Hence we edited the license key request system details(replaced old Hardware key with the new one) and send the fresh license Key Request.But the new license file I received has validity of 14 days for the Professional User,while other Licensetypes have validity till 31.12.9999.
Hence I deleted the old system from the list of Existing Systems by logging in to Customer Portal and then requested the new system(Production System).But again the License file I received has a Professional User with the validity of 14 days whereas it shouldbe till 31.12.9999 while other license types has validity till 31.12.9999.What is the reason?
Please guide me as we need to import the license file .
-Sudhir

Hi,
I suggest you to ask the SAP B1 partner in your country to check if the old license system has been perfectly deleted.
You should check if the requested is zero before request new license.
Make sure that the professional users are not exceeding the licensed quantity.
JimM

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