SAP BCM 6.0 IVR Reporting

Hi everyone,
One of our customer who still using SAP BCM 6.0 wants to report the IVR menu selections due to Governmental Regulations. Is it possible to report how many callers selected which IVR option within a specific period of time?
Kind Regards

Hello Huseyin,
Yes, you can record in BCM database (ver. 6.0) some extra data collected in IVR using DATAWRITE state in your IVR application.
For instance, you should add a DATAWRITE state after each option selected by your customer to insert this information to database. In DATAWRITE state configuration select "COMMON" as Category, "Insert call log detail" as Write Type and the value disiered.
Remember that you can also use a CUSTOM state to record your extra data to some customer table if you want.
Best Regards,
Heber Olivar

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