SAP BCM CDT browser issue.
Hi Experts
i was watching your earlier thread (threadID=2002983)and gud to see that the users's problem of CDT login has been resolved. it gave me immense strength that my same issue can be resolved with the experts and your concern. can you please help me in providing the solution.
I am facing the same bcmcs errors and temp files error as i am unable to make right certificates.
i am using the below parametrs to request a new certificate -
NewRequest
Subject = "CN=pdc-srv-sapbcm.ndpl.com,O=NDPL,OU=NDPL,L=PDC,S=DELHI,C=IN"
Exportable = TRUE
KeySpec = 1
MachineKeySet = TRUE
EnhancedKeyUsageExtension
OID = 1.3.6.1.5.5.7.3.1
i think i am using big CN with 12 letters and also i am confused with organization O and organization unit OU .
i think the CN should be FQD which is exactly my server name.
also please clarify the certificate issuer to be filled in virtual units.
please clarify these points so that i can make appropriate certificate. waiting for your response.
Regards,
Himanshu Arora
Hello Himanshu.
CN should be your BCM server FQDN, you're right.
And in mentioned thread I've talked about Certificate Authority (CA) name. It seems to be less then 12 symbols, but not CN name. We also have quite long name for it.
You should enter CN name (Issued To) in Virtual Unit Administrator (see tooltip for those fields there). So you should enter there pdc-srv-sapbcm.ndpl.com in your case.
O (Organization) and OU (Organizational Unit) fileds are optional. And do not metter what you entered there as far as I know. So you should be ok with what you've entered.
Similar Messages
-
Hello All.
I'm facing a problem when I'm trying to start CDT after fresh installation of SAP BCM.
SAP BCM was succesfully installed, configured and started. Also a certificate (.cer-file) from stand-alone root CA was installed on the server and bound to <VU_WEB> service in IIS.
I installed CDT component on a workstation. Also I installed a certificate (.p7b-file) on a workstation (accepting default storage location) and tried to reach address of CDT: http://<VU_WEB>/cdt. I could see a window "Creating connection", but after that I've got the error:
"Authentication failed, contact administrator (AUTHLOADER_CSCONNECTION_FAILED)".
And the window closed.
In CDT log file there is nothing except:
09:31:55.930 --- VERSION INFO ---
09:31:55.930 BCM version: [6.0.8.0]
09:31:55.930 Terminal version: [6,0,0,1]
09:31:55.930 Video version: [4,0,0,0]
09:31:55.930 ClientCOM version: [1,1,0,74]
09:31:55.930 Navigator version: [4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; InfoPath.1)]
09:31:55.930 --- STARTUP PARAMETERS ---
09:31:55.930 autoanswer: [0]
09:31:55.930 loglevel: [5]
09:31:55.930 slow: [0]
09:31:55.930 usehidinput: [0]
09:31:55.930 userid: []
09:31:55.945 [startpage.htm] [INF] RESIZE: 250 x 228
09:31:56.320 [exe.htm] [CMD] TerminalInitialize( phase=[START] )
09:31:57.646 [exe.htm] [EVT] terminal_authError( i1=[], i2=[], reason=[AUTHLOADER_CSCONNECTION_FAILED] )
09:31:59.924 [frame_top.htm] [CMD] CloseConfirmation()
09:32:00.423 [exe.htm] [EVT] terminal_status( msg=[TERMINAL_ERROR=TerminalInitialize] )
09:32:00.423 [dispatchEventCDT.jsc] [CMD] terminalMessage( message=[status:TERMINAL_ERROR=TerminalInitialize] )
09:32:00.423 [exe.htm] [ERR] TerminalInitialize -> (-2147467259) / Terminal, certificate or authentication failure
09:32:00.439 [frame_top.htm] [CMD] CloseCDT()
09:32:00.439 [exe.htm] [CMD] TerminalUninitialize()
Has anybody faced the same issue? Any help will be appreciated.
Thank you.Hello Nuno.
Yes, I installed server certificate with "certreq u2013accept newcert.cer" command.
Adding a log level argument to cdt url didn't help. There is the same stuff in here.
But I found that there is an error in Connection Server log on the server side:
14:35:49.222 [0x0000090C] ** Build date: Apr 19 2010 - 12:03:18
14:35:49.269 [0x0000090C] ** File version: 6.0.0.0
14:35:49.269 [0x0000090C] ** Product version: 6.0.0.0
14:35:49.222 [0x0000090C] BCM Connection Server started with config:
14:35:49.269 [0x0000090C] -> =Virtual Unit
14:35:49.269 [0x0000090C] -> CertIssuedBy=SAP-BCM
14:35:49.269 [0x0000090C] -> CertIssuedTo=SAP-BCM.MTB.MINSK.BY
14:35:49.269 [0x0000090C] -> CertStore=HKLM/My
14:35:49.269 [0x0000090C] -> CertVerifyClient=0
14:35:49.269 [0x0000090C] -> IP=192.168.11.137
14:35:49.269 [0x0000090C] -> LogLevel=1
14:35:49.269 [0x0000090C] -> LogPath=C:\Program Files\SAP\BCM\VU\MTB_TERMINAL_1\logs\bcmcs.log
14:35:49.269 [0x0000090C] -> Port=21002
14:35:49.269 [0x0000090C] -> ProcessAffinityMask=0
14:35:49.269 [0x0000090C] -> RootPath=C:\Program Files\SAP\BCM\VU\MTB_TERMINAL_1
14:35:49.269 [0x0000090C] -> VU=MTB_TERMINAL_1
14:35:49.269 [0x0000090C] -> service CEM:MTB_CC=ipc:192.168.11.135:21100;
14:35:49.269 [0x0000090C] -> service DAC=int:192.168.11.138:21009;
14:35:49.269 [0x0000090C] -> service XML=tcp:192.168.11.138:80;
14:35:49.284 [0x0000090C] TcpServer::SetSecurityOptions() failed. Reason=TcpServer::SSLCreate failed. - 2148074254 (0x8009030e) No credentials are available in the security package
14:35:50.205 [0x0000090C] 0x006380f0 CosSharedConnection::OnConnectFailure error=10061. Could not connect to 192.168.11.135:21100.
14:35:54.295 [0x0000090C] TcpServer::SetSecurityOptions() failed. Reason=TcpServer::SSLCreate failed. - 2148074254 (0x8009030e) No credentials are available in the security package
14:35:59.306 [0x0000090C] TcpServer::SetSecurityOptions() failed. Reason=TcpServer::SSLCreate failed. - 2148074254 (0x8009030e) No credentials are available in the security package
14:36:04.317 [0x0000090C] TcpServer::SetSecurityOptions() failed. Reason=TcpServer::SSLCreate failed. - 2148074254 (0x8009030e) No credentials are available in the security package
14:36:09.343 [0x0000090C] TcpServer::SetSecurityOptions() failed. Reason=TcpServer::SSLCreate failed. - 2148074254 (0x8009030e) No credentials are available in the security package
14:36:13.683 [0x0000090C] BCM Connection Server stopping (HAC)...
14:36:13.683 [0x0000090C] BCM Connection Server stopped.
Any suggestions? -
I m getting following error while accessing CDT login page:
SAP BCM WebClient v 4.5.0.0, SAP BCM 6.0.9.0
StartupTime = 2011-03-21 07:16:43.785
ProcessId = 828
07:16:43.785 2688 INF> Log level changed to 1
07:16:43.989 2688 INF> Load v 4.5.0.0, SAP BCM 6.0.9.0
ProcessId=828
LogLevel=1
AppPath=
ImagePath=
TemplateDirectory=c:\program files\sap\bcm\vu\bcm_web\web
SAP BCM WebClient v 4.5.0.0, SAP BCM 6.0.9.0
StartupTime = 2011-03-21 08:13:49.363
ProcessId = 3568
08:13:49.363 1200 INF> Log level changed to 1
08:13:49.535 1200 INF> Load v 4.5.0.0, SAP BCM 6.0.9.0
ProcessId=3568
LogLevel=1
AppPath=
ImagePath=
TemplateDirectory=c:\program files\sap\bcm\vu\bcm_web\web
08:56:54.348 4080 INF> New session ses=1 app=monitor
08:57:56.315 3652 INF> New session ses=1 app=admin
08:58:05.987 5640 INF> New session ses=1 app=manage
09:00:49.391 4028 INF> Delete session ses=1, app=monitor
09:01:33.500 3616 INF> New session ses=1 app=monitor
09:02:39.391 4080 INF> Delete session ses=1, app=monitor
09:13:17.559 3616 INF> New session ses=1 app=monitor
09:13:48.809 4028 INF> Delete session ses=1, app=admin
09:13:55.387 4080 INF> New session ses=1 app=admin
09:15:44.685 3616 INF> Delete session ses=1, app=admin
09:15:44.700 3652 INF> New session ses=1 app=admin
09:17:31.248 4028 INF> New session ses=1 app=cdt
09:17:31.248 4028 ERR> ODBC error at /cdt/login : 28000 [Microsoft][ODBC SQL Server Driver][SQL Server]Login failed for user 'administrator'.
09:17:31.248 4028 ERR> ODBC error at /cdt/login :
09:17:31.248 4028 ERR> Unable to open file 'c:\program files\sap\bcm\vu\bcm_web\web\cdt\login.htm'
09:17:31.248 4028 ERR> Failed to compile '/cdt/login.htm'
09:18:39.389 4028 INF> Delete session ses=1, app=cdt
09:18:39.389 3652 INF> Delete session ses=1, app=monitor
It seems login page is not present in the required directory. i m using BCM installation package version 6.0.9.0
Kindly suggestHi Experts,
I am also facing the issue with cdt browser all I got is: Waiting for permission to log in... then it gives the error AUTHLOADER_CSCONNECTION_FAILED.
It seem that some problem is with certificate but I am following the example guide and it doen't giving me any error.
I have already created the question on below link -
Re: BCM CDT browser issue
I again tried to uninstall and then install the certificate service with the name SAPBCMCA but unfortunately it is not working as well. In fact getting same error in bcmcs* log at C:\Program Files\SAP\BCM\VU\SPARTA_TERMINAL_1\logs location. I have also changed the certificate name in VU as well at all locations. I also noticed some error in the system log as well -
The description for Event ID ( 0 ) in Source ( SAP BCM WebClient ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event:
WebClient (180) reading registry from: SOFTWARE\Wicom\SPARTA_INTERNAL_1\webclient.
All the VU in IA are green and only Terminal VU unit is giving the error log.
I am using the below inf file to cretae the certificate and registering the same-
[NewRequest]
Subject = "CN=SAPBCMCA,O=spartaconsulting,OU=bcm,L=NOIDA,S=UP,C=IN"
Exportable = TRUE
KeySpec = 1
MachineKeySet = TRUE
[EnhancedKeyUsageExtension]
OID = 1.3.6.1.5.5.7.3.1
sipgw* log is displaying the below error -
15:18:46.328 [0x000016AC] GK(CD) recv: _CMD=SOH;_DATA=KEEPALIVE;_EVT=SOH;
15:18:46.328 [0x0000161C] GW(CD) recv: _CMD=SOH;_DATA=KEEPALIVE;_EVT=SOH;
15:18:49.390 [0x00000128] Starting SIP/TLS listener at 10.0.20.44:5061
15:18:49.390 [0x00000128] SetSecurityOptions() failed. Reason=TcpServer::SSLCreate failed. - 2148074254 (0x8009030e) No credentials are available in the security package
My domain is spartaconsulting.com and my server name is bcm and i tried to register the CA with name bcm as well but the same error. I haven't understand what else I can do to resolve this issue and what mistake I am doing.
Kindly suggest.
Regards
Saurabh Mishra -
Upgrade to ECC6 & Unicode: IE Web Browser Issues?
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I know that there are options in the IE 7 browser under the menu item "view". I've tried changing these to some different Unicode settings, but without luck.
Has anybody some experience with this issue?
Thank-YouHi Tim,
this might be problem with Support package, by default Sap neweaver 2004s application comes with SP6, u can upgrade to higher SP to solve these type of problems.patch your system up to SP12 or SP13 and try.
Thanks & Regards,
Manikandan Dhanakoti
Edited by: Dhanakoti.M on Oct 23, 2009 7:45 PM -
SAP BCM 6 +7 // OpenSSL vulnerability "Heartbleed"
Hi All,
Information on SAP BCM and Heartbleed:
The Heartbleed vulnerability in OpenSSL (CVE-2014-0160) has received a significant amount of attention recently. While the discovered issue is specific to OpenSSL, customers might be wondering whether this affects SAP BCM product.
SAP BCM is not using OpenSSL and thus is not affected by the OpenSSL vulnerability. All versions of SAP BCM are using Windows’ implementation of SSL/TLS (called Secure Channel, a.k.a. SChannel) which is not impacted.
Regards,
Jukka
SAP BCM TeamHi Harish,
First of all - a disclaimer... I am a BCM consultant, and my company is heavily involved in BCM implementations, and turn-key BCM solutions... so I'm not going to say that you "must" have a BCM consultant
However, BCM implementation requires a different skillset from your typical Basis skillset. The most important thing is that the individual(s) implementing BCM has been trained by SAP and/or has previous experience - yes there are people out there with supurb skills that can figure anything out, and get it working... But getting the sizing, landscape and network right is extremely important so you also need access to someone with IP telephony skills/experience.
You will also want your voice team to become comfortable with managing and administering BCM as things like maintaining skills, queues, schedules, prompts, capacity, routing, IVR, etc. usually fall in their domain.
Hope that helps!
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Glenn Abel
Covington Creative
www.covingtoncreative.com -
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Hello Experts,
our customer wants to work with a CTI in SAP CRM WebUI Role (Non IC; CEBP).
For the CTI the SAP CRM 7.0 (on HANA) and SAP BCM where itegrated.
We are using the Slim Communication Toolbar as recommended by SAP.
The Problem ist that the ANI (Automatic Number Identification) does not work.
The Callers Number is not identified. Function Module BUPA_SEARCH2 is not called.
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Class:
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Martin -
SAP BCM swift/Bank response concerns
Dear All,
We are using SAP BCM: Bank Communication Management.
We have assigned the external code to internal codes in BCM config. (Map External Status to Internal Status)
Now our concern is is SAP BCM swift pack is going to read the file (Bank response) Directory( AL11) ?
If yes where we have to give the file path?
Is Swift integration package is reed all bank file formats?
Thanks in advance
Regards,
MSFollowing issues rectified in two ways OPBM4 and select the other variant against the bank and give the menu path or usally prograsm which comunicat with swift we mention in the path
Shahzad -
Is possible to Integrate SAP BCM with Third party?
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The integration would also have the screen pop up the same or similar to SAP CRM.
Thanks in advance.
Best regards
Rodrigo LucasHi Rodrigo,
There is the ClientCOM interface!
The interface is an application programming interface (API) to a softphone client Communication
Desktop (CDT). This client application is based on the Microsoft Internet Explorer, and they can
handle telephone calls by using the VoIP (Voice over Internet Protocol) technology.
This interface defines a subset of the events and commands that are important to third-party
developers. Currently it is used finding out who is calling, and making outbound calls, playing
files to outbound callers.
You can download ClientCOM interface document in SAP Marketplace.
Best Regards,
Heber Olivar -
Question: appcnf_UI_use_rtp_beep parameter in SAP BCM 7.0
Hi,
Please help where can I find the parameter in the SAP BCM 7.0, which in SAP BCM 6.0 describes:
appcnf_UI_use_rtp_beep
Application-specific => For advanced use only. Defines whether the RTP start signal is in use. The signal indicates that the voice connection is open. 0 = no, 1 = yes. The default value is 1.
Whether is there equivalent to this functionality in SAP BCM 7.0?
Thanks in advance,
SebastianHi
In version 7.0 the appcnf_UI_use_rtp_beep parameter has been hardcoded to value 1.
Thus, altering it would require you to customize the CDT code - please consider carefully before taking this approach.
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When I try to navigate to System Administration -> Support -> Portal Runtime -> Browse deployment, I get the following error:
Portal Runtime Error
An exception occurred while processing a request for :
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Component Name : N/A
iView not found: com.sap.portal.support.browse.default.
Exception id: 04:45_02/10/08_0037_13390350
I referred this thread [https://www.sdn.sap.com/irj/sdn/thread?threadID=188079|https://www.sdn.sap.com/irj/sdn/thread?threadID=188079] and removed the .bak extension from the file com.sap.portal.support.browse.par.bak and uploaded it in System Administration --> Support --> Support Desk --> Portal Runtime --> Administration Console ,in the Archive uploader.
But the problem persists. Could anybody shed some light on this issue?
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Saurabh.Hi Saurabh
In order to get more information, you should search for your exception id "04:45_02/10/08_0037_13390350" in the default trace file.
See http://help.sap.com/saphelp_nw70/helpdata/EN/57/5f1140d72dc442e10000000a1550b0/frameset.htm in order to see where the def trace file is found.
Best regards,
Martin Søgaard -
SAP BCM Telephony functionality
Hi All,
I am new to SAP BCM and wanted to get more practical knowhow . I have gone through various documents and have few questions .
1. When we say BCM is VOIP enabled what exactly does this mean and what type of communication devices can be used by the customers in BCM scenario and how those are handled ?
2. What is the flow of process in case of outbound telephone call scenario ?
3. When we integrate SAP BCM with SAP CRM Webclient , then which toolbar appears ? Do we see tololbar created in CRM as well as softphone from SAPBCM ?
could someone please share real time document prepared during the implementation that will be really helpful or if there are already lins available which give the detailed knowledge woul dbe really very helpfull.
Thanks
SoniaHi Sonia,
Some answers for your questions below:
1. VoIP-enabled means that BCM is a complete solution for contact center and besides CTI features, SAP BCM also handles all voice traffic in the contact center (telecom product category is IPCC, IP Contact Center). To implement SAP BCM you need some 3rd party devices known as VoIP Gateways (to connect with PSTN) and VoIP Terminals if you don't want to use the SAP BCM softphone called CDT (Communication Desktop). The softphone CDT is the better feature and cost option.
2. You have some options for outbound scenarios, e.g.. use the CRM Call List functionality or use the built-in BCM preview dialer.
3. Both BCM and CRM should be running in the workstation, and you can control telephony functions from CRM or BCM.
For a VoIP technology overview you can check my SDN Article:
[SAP BCM AND VOIP TECHNOLOGY u2013 A TECHNICAL OVERVIEW|http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/30b8eca4-e42d-2d10-668a-fecca15cfbe9]
For installation procedure check the BCM documentation available in service.sap.com:
[SAP BCM - Example Installation|https://websmp208.sap-ag.de/~sapdownload/011000358700000138292009E/6SP8_Example_installation.pdf]
Regards,
Heber Olivar -
Hi,
I managed to replace an on hold message on SAP BCM sc but the new message does not play when an Agent place a customer on hold its only beeps. Please assist as I'm new to SAP BCM.
Regards,
Sipho RooiHi Petrus,
The only time you may have to restart the server is after you install the CHAT server using the Infrastructure Administrator. Otherwise no reboots are required. If you are receiving a beep instead of the music on hold then it is most likely that you SIP trunk or H.323 connection is taking over the hold when it receives the Hold message. Have you tried on-hold from a CDT to CDT to see if you get your on-hold music? If you do then you will need to evaluate your connection to the PSTN to see what is happening there.
What type of schedule did you use to apply the hold music? Did you apply it against the entire contact center?
Thanks and hope this helps,
Marcus -
The problem is not my server (Comcast) as it does not happen on Safari when trying different websites as well as Godaddy.com or my Godaddy webmail. The problem is only when using my Mac OS X 10.4.11 (not my Windows Vista PC) in Firefox. I only began noticing this recently. Godaddy says this is a browser issue with my Mac as they cannot replicate it.
== URL of affected sites ==
https://login.secureserver.net/index.php?app=wbe&clearcookies=1The problem is not my server (Comcast) as it does not happen on Safari when trying different websites as well as Godaddy.com or my Godaddy webmail. The problem is only when using my Mac OS X 10.4.11 (not my Windows Vista PC) in Firefox. I only began noticing this recently. Godaddy says this is a browser issue with my Mac as they cannot replicate it.
== URL of affected sites ==
https://login.secureserver.net/index.php?app=wbe&clearcookies=1 -
Nokia 500 and Belle Refresh: browser issues.
Greetings.
The Belle Refresh was indeed a welcome refresh for this low-to-midrange phone. However, there is a serious issue with the browser.
With the update to Qt 4.8, you inherited QtWebKit, an amazing browser I know very well. In a desktop, it's fast, although it eats more memory than Firefox. However, in a cell phone like the 500, with limited amounts of RAM, this browser freezes the phone, due to the lack of memory. I'm also sure this browser can and will break phones with more memory and Belle FPx, since I've made QtWebKit use more than 1 GB of RAM in a computer running KDE.
There is a way to avoid this, called "user agent". Opera Mobile avoids this scenario by telling pages through user agent "hey, don't be hard on me, I'm browsing this from a cell phone", and pages adjust themselves to that scenario. However, you didn't tweak the user agent in your browser.
If you add no user agent tweaking, full HTML5 support, Flash Lite support (the much higher specced iPhone 4S doesn't support Flash), and low memory, you get a nightmare scenario.
1. The webpages send their complete, full featured DESKTOP versions to my Nokia 500.
2. QtWebKit supports everything, so, it makes a faithful attempt to properly render the page, even with Flash apps.
3. Nokia 500 has only 70-80 MB of RAM free for apps to use.
4. Boom.
Can you release a hotfix for Belle Refresh, changing the user agent of Nokia Browser to something that can trigger the mobile version of web pages? In that scenario, QtWebKit will eat much less memory and everyone will be happy. And please, can you do this for everyone using Belle Refresh?I can confirm serious browser issues with the Belle refresh on a C6-01 device. The crash is so severe that only taking out the battery helps. It typically occurs when scrolling larger, feature-rich (and image-rich) webpages, so far I've seen this only on mobile connections (Edge, Umts), but that may be due to lack of testing with WLAN. (Where I've got WLAN I've usually a more powerful device as well..
-
IWeb pages reverting to older version- not a browser issue, deleting prefs/caches no help
Hi everyone, forgive me if this is a newb question but I've scoured the internet for answers and all of them I've already tried with no luck. I'm using iWeb and encountering a problem that has me completely stumped. I'm trying to publish changes to my site, (I do not use mobileme, I publish to disk and upload files via Fetch) and for some reason something is changing my html files when I try to upload them. The html files are correct on my hard drive when I publish them, and yet when I upload them, they revert to the older version. This is not a browser issue, as I've cleared my cache, refreshed and tried using Safari, Firefox and Chrome with no luck. I've also tried 're-setting' iWeb by deleting iWeb preferences/cache, and tried moving the domain file from application support, creating a new website, deleting it and then re-loading the old site. Nothing, still the old site. It's new in iWeb, new when I open the html files on my drive, and old as soon as I upload.
I seem to remember having this problem before, and what I found was iWeb's cache kept replacing my new pages with the old ones every time I wanted to upload them. 'Re-setting' iWeb did the trick then, but it's not doing it now. Any ideas on what is going on? It's a little disconcerting seeing a file correct on the disk and then change itself, while uploading, into an incorrect version.
Using:
iWeb 3.0.3
Mac OS 10.6.7
Mac Pro 2.66 Dual coreIf you make changes to a page there are files in the Scripts folder that get updated and must be uploaded also. Depending on what you're using to up load the files it can be setup to upload just those new or modified files.
Cyberduck is a free FTP client that works very well and if used in conjunction with this tutorial will upload only those new or modified files: #2 - Uploading only those new or newly edited and published files when using a 3rd party FTP client
OT
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