SAP BCM changes name to SAP Contact Center

New name
https://www.linkedin.com/groups/SAP-BCM-changes-name-SAP-46603.S.5861499722405015552?trk=groups_most_recent-0-b-ttl&goba…
Contact Center Software | Customer Service Applications | SAP | SAP

I do not have a full confidence that I'm personally good with this. Explain why:
1. Abbreviation (I assume it will be SAP CC) will still be confusing. There is already a solution with the same abbreviation: SAP Convergent Charging. BCM was also sometimes confused with Bank Communication Management solution.
2. Contact Center will probably be confused with SAP CRM Interaction Center solution/functionality. I can imagine a statement in some PoCs or other documents: "Integration of SAP Contact Center with SAP CRM Interaction Center". And if somebody will forget to put "SAP CRM" in this statement and will use simple "SAP Interaction Center" instead. Oh yeah...
But I should admit that I don't have other suggestions... The new name is certainly clearer then previous one. And it's already renamed anyway.

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