SAP BCM Telephony functionality

Hi All,
I am new to SAP BCM and wanted to get more practical knowhow . I have gone through various documents and have few questions .
1. When we say BCM is VOIP enabled what exactly does this mean and what type of communication devices can be used by the customers in BCM scenario and how those are handled ?
2. What is the flow of process in case of outbound telephone call scenario ?
3. When we integrate SAP BCM with SAP CRM Webclient , then which toolbar appears ? Do we see tololbar created in CRM as well as softphone from SAPBCM ?
could someone please share real time document prepared during the implementation that will be really helpful or if there are already lins available which give the detailed knowledge woul dbe really very helpfull.
Thanks
Sonia

Hi Sonia,
Some answers for your questions below:
1. VoIP-enabled means that BCM is a complete solution for contact center and besides CTI features, SAP BCM also handles all voice traffic in the contact center (telecom product category is IPCC, IP Contact Center). To implement SAP BCM you need some 3rd party devices known as VoIP Gateways (to connect with PSTN) and VoIP Terminals if you don't want to use the SAP BCM softphone called CDT (Communication Desktop). The softphone CDT is the better feature and cost option.
2. You have some options for outbound scenarios, e.g.. use the CRM Call List functionality or use the built-in BCM preview dialer.
3. Both BCM and CRM should be running in the workstation, and you can control telephony functions from CRM or BCM.
For a VoIP technology overview you can check my SDN Article:
[SAP BCM AND VOIP TECHNOLOGY u2013 A TECHNICAL OVERVIEW|http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/30b8eca4-e42d-2d10-668a-fecca15cfbe9]
For installation procedure check the BCM documentation available in service.sap.com:
[SAP BCM - Example Installation|https://websmp208.sap-ag.de/~sapdownload/011000358700000138292009E/6SP8_Example_installation.pdf]
Regards,
Heber Olivar

Similar Messages

  • SAP BCM 6 +7 // OpenSSL vulnerability "Heartbleed"

    Hi All,
    Information on SAP BCM and Heartbleed:
    The Heartbleed vulnerability in OpenSSL (CVE-2014-0160) has received a significant amount of attention recently. While the discovered issue is specific to OpenSSL, customers might be wondering whether this affects SAP BCM product.
    SAP BCM is not using OpenSSL and thus is not affected by the OpenSSL vulnerability. All versions of SAP BCM are using Windows’ implementation of SSL/TLS (called Secure Channel, a.k.a. SChannel) which is not impacted.
    Regards,
    Jukka
    SAP BCM Team

    Hi Harish,
    First of all - a disclaimer... I am a BCM consultant, and my company is heavily involved in BCM implementations, and turn-key BCM solutions... so I'm not going to say that you "must" have a BCM consultant
    However, BCM implementation requires a different skillset from your typical Basis skillset. The most important thing is that the individual(s) implementing BCM has been trained by SAP and/or has previous experience - yes there are people out there with supurb skills that can figure anything out, and get it working... But getting the sizing, landscape and network right is extremely important so you also need access to someone with IP telephony skills/experience.
    You will also want your voice team to become comfortable with managing and administering BCM as things like maintaining skills, queues, schedules, prompts, capacity, routing, IVR, etc. usually fall in their domain.
    Hope that helps!
    Sincerely,
    Glenn
    Glenn Abel
    Covington Creative
    www.covingtoncreative.com

  • CTI - SAP CRM & SAP BCM: ANI does not work in SAP standard

    Hello Experts,
    our customer wants to work with a CTI in SAP CRM WebUI Role (Non IC; CEBP).
    For the CTI the SAP CRM 7.0 (on HANA) and SAP BCM where itegrated.
    We are using the Slim Communication Toolbar as recommended by SAP.
    The Problem ist that the ANI (Automatic Number Identification) does not work.
    The Callers Number is not identified. Function Module BUPA_SEARCH2 is not called.
    No Changes were made in this area. We are completely using the SAP standard.
    Has anybody experienced issues related to this one?
    It would be great if somebody could give me some help and/or information!
    Thank you!
    Kind Regards
    Martin Gaschk

    Hello Andrei,
    the issue was solved by SAP.
    The relevant startup component for ANI in the CMS integration profile (Tx CRM_IC_FW_PROF) was inactive:
    Component:
    BUSINESS PARTNER IDENTIFICATION
    Class:
    CL_CRM_IC_FW_BP_SEARCH_SRV
    Thanks for your support!
    Kind regards
    Martin

  • Question: appcnf_UI_use_rtp_beep parameter in SAP BCM 7.0

    Hi,
    Please help where can I find the parameter in the SAP BCM 7.0, which in SAP BCM 6.0 describes:
    appcnf_UI_use_rtp_beep
    Application-specific => For advanced use only. Defines whether the RTP start signal is in use. The signal indicates that the voice connection is open. 0 = no, 1 = yes. The default value is 1.
    Whether is there equivalent to this functionality in SAP BCM 7.0?
    Thanks in advance,
    Sebastian

    Hi
    In version 7.0 the appcnf_UI_use_rtp_beep parameter has been hardcoded to value 1.
    Thus, altering it would require you to customize the CDT code - please consider carefully before taking this approach.
    -Lasse

  • SAP BCM changes name to SAP Contact Center

    New name
    https://www.linkedin.com/groups/SAP-BCM-changes-name-SAP-46603.S.5861499722405015552?trk=groups_most_recent-0-b-ttl&goba…
    Contact Center Software | Customer Service Applications | SAP | SAP

    I do not have a full confidence that I'm personally good with this. Explain why:
    1. Abbreviation (I assume it will be SAP CC) will still be confusing. There is already a solution with the same abbreviation: SAP Convergent Charging. BCM was also sometimes confused with Bank Communication Management solution.
    2. Contact Center will probably be confused with SAP CRM Interaction Center solution/functionality. I can imagine a statement in some PoCs or other documents: "Integration of SAP Contact Center with SAP CRM Interaction Center". And if somebody will forget to put "SAP CRM" in this statement and will use simple "SAP Interaction Center" instead. Oh yeah...
    But I should admit that I don't have other suggestions... The new name is certainly clearer then previous one. And it's already renamed anyway.

  • SAP BCM IVR

    Hi Experts,
    I have a requirement to avoid messages being played more than once, when customers call the call center through SAP BCM - IVR.
    For example, a message should be displayed to the customer reg an upgrade in his status, say from Silver to Gold.
    This message should be played only once to the customer. This message should not be played again.
    For specific messages like Birthday messages, the message should be played once a year.
    Can you please help me out in determining whether this functionality is achievable and how to develop this.
    Thanks in advance.

    Hello, Razina.
    I'd suggest the following.
    Firstly, you need to keep somewhere information have you played this prompt to the customer or not yet. For me it's seems easier to keep it in SAP CRM (if you have it in a landscape and it's integrated with BCM) and make it available externally with a SOAP web service.
    So, when the customer calls IVR, there should be a SOAP state which will get an information from CRM about should the next prompt (birthday congratulation, notifaction, whatever) be played for him or not. Then there should be a DATACHECK state which actually makes a decision (the fork: play or skip playing).
    Other option is to store the information in some z-table on the SQL Server itself and with CUSTOM state read it from there.
    Hope this will help.

  • SAP BCM Prompts

    Hello
    Does On-Hold messages have a Multi-step audio prompts functionality on SAP BCM 7.0 sp:4
    We wanted to play different audio's while on-hold.
    regards,
    Sipho Rooi

    Hi Petrus,
    Prompt type 'On Hold Message' only allows for a single step in SP4
    As a suggestion we got around this by editing the different messages into a single audio file and then loading that. It's not as flexible as the multi-step but it meet the need.
    Maybe there's some other ways it could be achieved.
    Hope that helps
    Karl

  • Shortcuts / Accesskeys for telephony-functions (e.g. Accept)?

    Hi,
    There are shortcuts available for the CRM 2007, but what about the telephony functions? Is there a way to define maybe ALTCTRLA for Accept, ALTCTRLE for End etc? Or do I hv to develop this by myself?
    Thanks for input,
    Benedikt

    Hello Benedikt,
    In addition to the freely definable keyboard shortcuts for navigation and cursor position, SAP also delivers pre-defined keyboard shortcuts for the specific Interaction Center functionality
    IC Keyboard Shortcuts (to be used in conjunction with Esc key)
    + ready
    1 accpet
    2 reject
    9 end
    0 dialpad
    3 hold
    4 retrieve
    ... and so on.
    Warm regards,
    John
    P.S. This topic is covered in Chapter 3 of my new book, [Maximizing Your SAP CRM Interaction Centerhttp://www.sappress.com/product.cfm?account=&product=H2958]

  • How to Send Internal table to SAP Spool using Function Modules or Methods?

    Hi Experts,
    How to Send Internal table to SAP Spool using Function Modules or Methods?
    Thanks ,
    Kiran

    This is my code.
    I still get the no ABAP list data for the spool, even tho I can see it sp01?
    REPORT  Z_MAIL_PAYSLIP.
    * Declaration Part *
    tables: PERNR, PV000, T549Q, V_T514D, HRPY_RGDIR.
    infotypes: 0000, 0001, 0105, 0655.
    data: begin of ITAB occurs 0,
      MTEXT(25) type C,
      PERNR like PA0001-PERNR,
      ABKRS like PA0001-ABKRS,
      ENAME like PA0001-ENAME,
      USRID_LONG like PA0105-USRID_LONG,
    end of ITAB.
    data: W_BEGDA like HRPY_RGDIR-FPBEG,
          W_ENDDA like HRPY_RGDIR-FPEND.
    data: RETURN like BAPIRETURN1 occurs 0 with header line.
    data: P_INFO like PC407,
          P_FORM like PC408 occurs 0 with header line.
    data: P_IDX type I,
          MY_MONTH type T549Q-PABRP,
          STR_MY_MONTH(2) type C,
          MY_YEAR type T549Q-PABRJ,
          STR_MY_YEAR(4) type C,
          CRLF(2) type x value '0D0A'.
    data: W_CMONTH(10) type C.
    data: TAB_LINES type I,
          ATT_TYPE like SOODK-OBJTP.
    data: begin of P_INDEX occurs 0,
            INDEX type I,
    end of P_INDEX.
    constants: begin of F__LTYPE, "type of line
       CMD like PC408-LTYPE value '/:',  "command
       TXT like PC408-LTYPE value 's',   "textline
    end of F__LTYPE.
    constants: begin of F__CMD, "commands
      NEWPAGE like PC408-LINDA value '',
    end of F__CMD.
    data: P_LIST like ABAPLIST occurs 1 with header line.
    *data: OBJBIN like SOLISTI1 occurs 10 with header line,
    data: OBJBIN like  LVC_S_1022 occurs 10 with header line,
          DOCDATA like SODOCCHGI1,
          OBJTXT like SOLISTI1 occurs 10 with header line,
          OBJPACK like SOPCKLSTI1 occurs 1 with header line,
          RECLIST like SOMLRECI1 occurs 1 with header line,
          OBJHEAD like SOLISTI1 occurs 1 with header line,
          it_mess_att LIKE solisti1 OCCURS 0 WITH HEADER LINE,
          gd_buffer type string,
          l_no_of_bytes TYPE i,
          l_pdf_spoolid LIKE tsp01-rqident,
          l_jobname     LIKE tbtcjob-jobname.
    data: file_length  type int4,
          spool_id     type rspoid,
          line_cnt     type i.
    *-------------------------------------------------------------------* * INITIALIZATION *
    OBJBIN = ' | '.
    append OBJBIN.
    OBJPACK-HEAD_START = 1.
    data: S_ABKRS like PV000-ABKRS.
    data: S_PABRP like T549Q-PABRP.
    data: S_PABRJ like T549Q-PABRJ.
    * SELECTION SCREEN                                                  *
    selection-screen begin of block BL1.
    parameters: PAY_VAR like BAPI7004-PAYSLIP_VARIANT default 'ESS_PAYSLIPS' obligatory.
    selection-screen end of block BL1.
    START-OF-SELECTION.
      s_ABKRS = PNPXABKR.
      S_PABRP = PNPPABRP.
      s_pabrj = PNPPABRJ.
      w_begda = PN-BEGDA.
      w_endda = PN-ENDDA.
    get pernr.
    *                                 "Check active employees
      rp-provide-from-last p0000 space pn-begda  pn-endda.
      CHECK P0000-STAT2 IN PNPSTAT2.
    *                                 "Check Payslip Mail flag
      rp-provide-from-last p0655 space pn-begda  pn-endda.
      CHECK P0655-ESSONLY = 'X'.
      rp-provide-from-last p0001 space pn-begda  pn-endda.
    *                                 "Find email address
      RP-PROVIDE-FROM-LAST P0105 '0030' PN-BEGDA PN-ENDDA.
      if p0105-usrid_LONG ne ''.
        ITAB-PERNR      = P0001-PERNR.
        ITAB-ABKRS      = P0001-ABKRS.
        ITAB-ENAME      = P0001-ENAME.
        ITAB-USRID_LONG = P0105-USRID_LONG.
        append itab.
        clear itab.
      endif.
      "SY-UCOMM ='ONLI'
    END-OF-SELECTION.
    *------------------------------------------------------------------* start-of-selection.
      write : / 'Payroll Area        : ', S_ABKRS.
      write : / 'Payroll Period/Year : ',STR_MY_MONTH,'-',STR_MY_YEAR. write : / 'System Date : ', SY-DATUM.
      write : / 'System Time         : ', SY-UZEIT.
      write : / 'User Name           : ', SY-UNAME.
      write : / SY-ULINE.
      sort ITAB by PERNR.
      loop at ITAB.
        clear : P_INFO, P_FORM, P_INDEX, P_LIST, OBJBIN, DOCDATA, OBJTXT, OBJPACK, RECLIST, TAB_LINES.
        refresh : P_FORM, P_INDEX, P_LIST, OBJBIN, OBJTXT, OBJPACK, RECLIST.
    *                                                  Retrieve Payroll results sequence number for this run
        select single * from HRPY_RGDIR where PERNR eq ITAB-PERNR
                                        and FPBEG ge W_BEGDA
                                        and FPEND le W_ENDDA
                                        and SRTZA eq 'A'.
    *                                                  Produce payslip for those payroll results
        if SY-SUBRC = 0.
          call function 'GET_PAYSLIP'
            EXPORTING
              EMPLOYEE_NUMBER = ITAB-PERNR
              SEQUENCE_NUMBER = HRPY_RGDIR-SEQNR
              PAYSLIP_VARIANT = PAY_VAR
            IMPORTING
              RETURN          = RETURN
              P_INFO          = P_INFO
            TABLES
              P_FORM          = P_FORM.
          check RETURN is initial.
    *                                                 remove linetype from generated payslip
          loop at p_form.
            objbin = p_form-linda.
            append objbin.
            line_cnt = line_cnt + 1.
          endloop.
          file_length = line_cnt * 1022.
    *                                                 create spool file of paylsip
          CALL FUNCTION 'SLVC_TABLE_PS_TO_SPOOL'
            EXPORTING
              i_file_length = file_length
            IMPORTING
              e_spoolid     = spool_id
            TABLES
              it_textdata   = objbin.
          IF sy-subrc EQ 0.
            WRITE spool_id.
          ENDIF.
          DESCRIBE table objbin.
          DATA PDF LIKE TLINE OCCURS 100 WITH HEADER LINE.
          CALL FUNCTION 'CONVERT_ABAPSPOOLJOB_2_PDF'
            EXPORTING
              SRC_SPOOLID                    = spool_id
              NO_DIALOG                      = ' '
              DST_DEVICE                     = 'MAIL'
    *      PDF_DESTINATION                =
    *    IMPORTING
    *      PDF_BYTECOUNT                  = l_no_of_bytes
    *      PDF_SPOOLID                    = l_pdf_spoolid
    *      LIST_PAGECOUNT                 =
    *      BTC_JOBNAME                    =
    *      BTC_JOBCOUNT                   =
            TABLES
              PDF                            = pdf
            EXCEPTIONS
              ERR_NO_ABAP_SPOOLJOB           = 1
              ERR_NO_SPOOLJOB                = 2
              ERR_NO_PERMISSION              = 3
              ERR_CONV_NOT_POSSIBLE          = 4
              ERR_BAD_DESTDEVICE             = 5
              USER_CANCELLED                 = 6
              ERR_SPOOLERROR                 = 7
              ERR_TEMSEERROR                 = 8
              ERR_BTCJOB_OPEN_FAILED         = 9
              ERR_BTCJOB_SUBMIT_FAILED       = 10
              ERR_BTCJOB_CLOSE_FAILED        = 11
              OTHERS                         = 12
          IF SY-SUBRC <> 0.
    * MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
    *         WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
          ENDIF.
    *Download PDF file C Drive
      CALL FUNCTION 'GUI_DOWNLOAD'
        EXPORTING
          filename = 'C:\itab_to_pdf.pdf'
          filetype = 'BIN'
        TABLES
          data_tab = pdf.
    * Transfer the 132-long strings to 255-long strings
    *  LOOP AT pdf.
    *    TRANSLATE pdf USING ' ~'.
    *    CONCATENATE gd_buffer pdf INTO gd_buffer.
    *  ENDLOOP.
    *  TRANSLATE gd_buffer USING '~ '.
    *  DO.
    *    it_mess_att = gd_buffer.
    *    APPEND it_mess_att.
    *    SHIFT gd_buffer LEFT BY 255 PLACES.
    *    IF gd_buffer IS INITIAL.
    *      EXIT.
    *    ENDIF.
    *  ENDDO.
          OBJHEAD = 'Objhead'.
          append OBJHEAD.
    * preparing email subject
          concatenate W_ENDDA(6)
                    ' Payslip-'
                    ITAB-ENAME+0(28)
                    ITAB-PERNR+4(4) ')'
                 into DOCDATA-OBJ_DESCR.
          DOCDATA-OBJ_NAME = 'Pay Slip'.
          DOCDATA-OBJ_LANGU = SY-LANGU.
          OBJTXT = 'Pay Slip.'.
          append OBJTXT.
    *prepare email lines
          OBJTXT = DOCDATA-OBJ_DESCR.
          append OBJTXT.
          OBJTXT = 'Please find enclosed your current payslip.'.
          append OBJTXT.
    * Write Attachment(Main)
    * 3 has been fixed because OBJTXT has fix three lines
          read table OBJTXT index 3.
    *    DOCDATA-DOC_SIZE = ( 3 - 1 ) * 255 + strlen( OBJTXT ).
          clear OBJPACK-TRANSF_BIN.
          OBJPACK-HEAD_START = 1.
          OBJPACK-HEAD_NUM = 0.
          OBJPACK-BODY_START = 1.
          OBJPACK-BODY_NUM = 3.
          OBJPACK-DOC_TYPE = 'RAW'.
          append OBJPACK.
    * Create Message Attachment
          ATT_TYPE = 'PDF'.
          describe table OBJBIN lines TAB_LINES.
          read table OBJBIN index TAB_LINES.
    *    OBJPACK-DOC_SIZE = ( TAB_LINES - 1 ) * 255 + strlen( OBJBIN ).
          OBJPACK-TRANSF_BIN = 'X'.
          OBJPACK-HEAD_START = 1.
          OBJPACK-HEAD_NUM = 0.
          OBJPACK-BODY_START = 1.
          OBJPACK-BODY_NUM = TAB_LINES.
          OBJPACK-DOC_TYPE = ATT_TYPE.
          OBJPACK-OBJ_NAME = 'ATTACHMENT'.
          OBJPACK-OBJ_DESCR = 'Payslip'.
          append OBJPACK.
    * Create receiver list refresh RECLIST.
          clear RECLIST.
          RECLIST-RECEIVER = itab-USRID_long.
          translate RECLIST-RECEIVER to lower case.
          RECLIST-REC_TYPE = 'U'.
          append RECLIST.
    * Send the document
    *SO_NEW_DOCUMENT_ATT_SEND_API1
          call function 'SO_DOCUMENT_SEND_API1'
            exporting
              DOCUMENT_DATA = DOCDATA
              PUT_IN_OUTBOX = 'X'
              COMMIT_WORK = 'X'
    * IMPORTING
    *   SENT_TO_ALL =
    *   NEW_OBJECT_ID =
            tables
              PACKING_LIST  = OBJPACK
              OBJECT_HEADER = OBJHEAD
              CONTENTS_BIN  = pdf
              CONTENTS_TXT  = OBJTXT
    *   CONTENTS_HEX =
    *   OBJECT_PARA =
    *   OBJECT_PARB =
              RECEIVERS = RECLIST
            exceptions
              TOO_MANY_RECEIVERS = 1
              DOCUMENT_NOT_SENT = 2
              DOCUMENT_TYPE_NOT_EXIST = 3
              OPERATION_NO_AUTHORIZATION = 4
              PARAMETER_ERROR = 5
              X_ERROR = 6
              ENQUEUE_ERROR = 7
              others = 8.
          if SY-SUBRC NE 0.
            ITAB-MTEXT = 'Message Not Sent to : '.
          else.
            ITAB-MTEXT = 'Message Sent to : '.
          endif.
    *    else.
    *      ITAB-MTEXT = 'Message Not Sent to : '.
    *    endif.
        else.
          "SY-SUBRC Not = 0
          ITAB-MTEXT = 'Payroll data not found : '.
        endif.
        "end of SY-SUBRC = 0.
        modify ITAB.
      endloop. "end loop at ITAB
      sort ITAB by MTEXT PERNR.
      loop at ITAB.
        at new MTEXT.
          uline.
          write : / ITAB-MTEXT color 4 intensified on.
          write : / 'Emp. Code' color 2 intensified on,
                 12 'Emp. Name' color 2 intensified on,
                 54 'Email ID' color 2 intensified on.
        endat.
        write : / ITAB-PERNR, 12 ITAB-ENAME, 54 ITAB-USRID_LONG.
      endloop.

  • SAP BCM swift/Bank response concerns

    Dear All,
    We are using SAP BCM: Bank Communication Management.
    We have assigned the external code to internal codes in BCM config. (Map External Status to Internal Status)
    Now our concern is is SAP BCM swift pack is going to read the file (Bank response)  Directory( AL11) ?
    If yes where we have to give the file path?
    Is Swift integration package is reed all bank file formats?
    Thanks in advance
    Regards,
    MS

    Following issues rectified in two ways OPBM4 and select the other variant against the bank and give the menu path or usally prograsm which comunicat with swift we mention in the path
    Shahzad

  • Red EWA alert in SAP Solution Manager Functionality

    Hi Experts,
    We found a red alert in Service Plan and General Infrastructure in EWA under SAP Solution Manager Functionality for Solman system. The error is as follows.
    Service Data Download Center
    SDCCN settings are not maintained -
    Service Plan
    RFC connection errors to SAP backend system
    General Infrastructure
    Not all services in ICF required for Solution Documentation Assistant are active
    RFC connection errors to SAP backend system
    Number range check inconsistent
    RNOTIFUPDATE01 is currently not scheduled Hourly
    & settings are inconsistent
    Could anyone provide a solution to rectify these red alerts.
    Thanks & Regards,
    Sundara.

    SDCCN:
    Go to tx SDCCN - Goto - Settings - Task-specific
    Make sure all settings are correct.
    Service Plan:
    Check your RFC's to satellite systems in SMSY.
    General Infrastructure:
    Go to transaction SICF and activate all nescesarry services.
    Hope this helps!
    Regards,
    David

  • Is possible to Integrate SAP BCM with Third party?

    Hello Everyone,
    Some of you can tell me if Is possible to integrate SAP BCM with another solution IBM ITSM?
    The integration would also have the screen pop up the same or similar to SAP CRM.
    Thanks in advance.
    Best regards
    Rodrigo Lucas

    Hi Rodrigo,
    There is the ClientCOM interface!
    The interface is an application programming interface (API) to a softphone client Communication
    Desktop (CDT). This client application is based on the Microsoft Internet Explorer, and they can
    handle telephone calls by using the VoIP (Voice over Internet Protocol) technology.
    This interface defines a subset of the events and commands that are important to third-party
    developers. Currently it is used finding out who is calling, and making outbound calls, playing
    files to outbound callers.
    You can download ClientCOM interface document in SAP Marketplace.
    Best Regards,
    Heber Olivar

  • Sizing for SAP BCM (Business Communication Management)

    Hi All
    We have to provide a server sizing to be used for SAP BCM (Business Communication Management) module which will be intergrated with SAP CRM and is to be used for call support. As far as we have reached, we require a Windows server and will host MS SQL database with an approx consumer data of 63 lacs consumers.
    Please specify the sizing for this server
    Thanks in advance
    Lokesh

    Sorry, forgot to ask how much physical memory you have on each host.
    Let's split it to 2 topics.
    1. For ECC, since OracleDB and non-unicode page which are the 2 major factors won't be changed, so I would think here we could just do a math, as long as host A has enough memory which is allocated for Oracle and ECC (extended memory) on host B to be added up.
    2. For EP, memory tuning size is basically the same for HP JDK and SUN JDK, that each server node is allocated approximately 2.5GB RAM. Besides, 0.8-1GB RAM needs to be left for OS kernel. But in your case, host B is currently holding 200 users which is a big jump for host A(note: only active user quantity matters here).
    That's fine if main physical memory is a little short for host A, utilizing multiple less powerful servers as 2nd tier application server to do the load balancing is also a solution with lower TCO.
    Regards,
    Effan

  • Urgently Need SAP SUS Techno Functional Consultant at AZ

    Hi Partners,
    Please let me know if you have suitable Consultants for SAP SUS Techno Functional requirement.
    Please Send your resumes to me.
    Title: SAP SUS Techno Functional Consultant.
    Location: PHX, AZ
    Duration: 6 +months
    Job Description for SAP SUS:
    Ø Must have Techno-functional Experience in SAP SUS and ROS.
    Ø Ability to Design, configure, develop custom requirements and test SUS with ECC and/or SRM Integration.
    Ø Experience in Vendor On-boarding, Collaboration and Vendor Integration processes.
    Ø Knowledgeable in SAP SRM, PI/XI.
    Ø Knowledgeable in ABAP, BSP.
    Ø Collaboratively within the team environment
    Ø Interact daily with the client, project team, and senior management staff
    Any SRM cons with spl on SUS will be able to do the job
    Thanks
    Srikanth kumar.V

    Hi,
    Good morning and greetings,
    Wishing you a very Happy New Year 2007
    Considering your experience, it is better to get into SAP as the market is growing a lot...eventhough you have functional experience, in order to materialize with Functional Consulting, you will have to undergo classes...SAP themselves conduct classes using various business partners and you can join them to understand the configuration bit...For pursuing your goal, first step would be to join a class on understanding the indepth knowledge on SAP...Since the market requires lot of consultant, but still the requirement is majorly for expereinced consultants and for achieving that you will have to work hard to gain that experience in SAP...At the time of doing the course please ensure that you keep continuing with your existing job.
    Hope this meets your requirement.
    Please reward points if found useful
    Thanking you
    With kindest regards
    Ramesh Padmanabhan

  • SAP ABAP Techno Functional Consultant

    Hi all,
    What kind of profile is this? I'm talking about 'SAP ABAP Techno Functional Consultant'. I'm thinking in a multimodule consultant with strong ABAP skills. Am I right?
    Thanks in advance.
    Regards,
    Eduardo

    Thanks
    Its clear that there are consultants with a shameful behavior, overselling themselves. But, in the other side that Jeyakanthan
    tell us (an ABAPer with strong functional skills). If you are a functional with 10/15 years of experience, with 2 or more modules and you have ABAP skills (not all, of course, you develop your own enhancements/BADI/BTE, your ALV lists, perhaps you have problems with smartforms -ie: you are slow in the development of forms-, a little bit of ABAP OO, you are able to do traces and check bottlenecks...) ¿How do you sell yourself? ¿How do you improve your possibilities in the market?
    Regards,
    Eduardo

Maybe you are looking for