SAP BI Consultant

Hi any one can explain about Tickets that are in SAP BI

Dear Bindhu,
In support we have various ticket related to the resolution of the issues raised by the users mostly in the production system.
The ticket is weighed by the team based on the priority of the issue, which are termed as SLA and the time duration within which the issue should be resolved by the consultant. Normally, it is called like priority-1, priority -2 etc.,
Also for enhancement like improvement of data flow, inclusion of field etc., as well the team raises ticket which are normally termed as CAB changes and will also come under ticket in some projects.
Regards
Jerry

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