SAP CIC0 inteface

Hi Gurus,
We have a requirement wherein the Dialer interface would pass the contract & a SAP interface in CRM needs to use that data it to pull the data in CIC0 (Winclient) screen.
Firstly is this requirement feasible. Is there FM / BAPI to do this?
Also, the look up options in SAP CRM does not have Contract accout. Can this be modified.
Please refer the below link for the Interaction centre screen configuration
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/0003b5b0-0b01-0010-c0b4-cb3178973441?QuickLink=index&overridelayout=true
NB:System details - SAP ISU CRM 4.0

HI Raj,
Till now no cut out date is been declaired from sap.

Similar Messages

SAP CIC0 interface

Hi Gurus,
We have a requirement wherein the Dialer interface would pass the contract & a SAP interface in CRM needs to use that data it to pull the data in CIC0 (Winclient) screen.
Firstly is this requirement feasible. Is there FM / BAPI to do this?
Also, the look up options in SAP CRM does not have Contract accout. Can this be modified.
Please refer the below link for the Interaction centre screen configuration
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/0003b5b0-0b01-0010-c0b4-cb3178973441?QuickLink=index&overridelayout=true
NB:System details - SAP ISU CRM 4.0

Hello Vasu,
There are a few documentation related to this issue. Please read those notes anda verify the links, may help you!
899674    FAQ: First Export for Payroll Outsourcing Interface
561085    FAQ SAP/ADP Interface: Frequently Asked Questions
523820    SAP-ADP interface, version 2.5 (including FAQ)
135425    Step by step guide for running ADP interface servi.
http://help.sap.com/erp2005_ehp_03/helpdata/EN/22/48dfff764c60409df148090c518518/frameset.htm
http://help.sap.com/erp2005_ehp_03/helpdata/EN/6d/08c411fc519644906964be5ccc4b1f/frameset.htm
Cheers and Regards,
Jaime

SAP CIC0

Hi Guys,
I am really confused , if its a right section to post this question or not else moderator can suggest me the right section and will re-post
Here is the question:
1. We are taking advantage of ECC CIC0 ( Customer Interaction Center ) functionality of SAP CS module and requirement is to call customer fact sheet( Transaction: VC/2) through action box within that tab, not in the separate window.Any idea how to fix this ??? I am sure some technical enhancement will the there but some guidence will be much appreciated. Standard config will open transaction on the new window and we don't want that.
2. How to increase the size of Action box component to avoid scrolling.
Thanks in advance
Jess

Try making custom component and custom function module in a such a way that it should capable enough to call ( with all the events / handlers / parameters ) any transaction and display in the container ( any where 1-7 levels ).

Integrated ITS issues in HTML Viewer Control related to applets

We are currently running on integrated ITS - WAS 7.0 kernel 90 at level SAPKB70010. We recently upgraded from a 46C environment that was utilizing external ITS. We also utilize the standard SAP CIC0 transaction (call center interaction center) that is essentially running the webgui service inside of html viewer controls inside of the SAPGUI.
Once we upgraded to the integrated ITS we have lost some functionality. It appears functions like exporting to spreadsheets from ALV grid, for example, no longer work in the CIC0.
Through some investigation, I can see that if I run the webgui service in an IE browser, the ALV grid export functionality will work, and makes use of applets.
If I run the same webgui service in an HTML viewer control (for example, by running thru program RSDEMO_HTML_VIEWER), I can see that the download will not work.
I'm aware the HTML viewer control has limitations, however this functionality worked fine for us when using the External ITS, and is important functionality for our CIC0 transaction. We are using the same version of SAPGUI (640) now we were using before.
Is anyone aware what has changed with Integrated ITS that would make this functionality no longer work in HTML viewer control? or possibly settings that might need adjusted?
Thanks,
Pam Crissman
Pam Crissman

Hi Pam,
I found something on SAP Notes:
Check this:
Note 858959 - ALV export: saving in SAP GUI for HTML as local file
Regards,
Siddhesh

Adding Extended Field in CIC0 - SAP CRM 5.0 IC Win

Hi Experts,
Please help with the issue that i'm facing
Scenario:
1) SAP CRM 5.0 - IC WinClient;
2) I have extended 3 fields using EEWB;
3) These fields were created correctly under "Clients Field Tab";
My Problem:
I want to see theses fields in the standard CIC0 (Activity Screen) and not inside the "Clients Fields Tab".
Three Questions:
1) Is it possible to add extendend field to the standard screen?
2) If yes, How can I do this?
3) Is this possible using Screen Variant?
Thanks in advance.

Hi
I hope the following helps:
1) how complex this is? Little effort or a lot of effort?
For non-ABAP'ler it is a lot of effort, even experienced programmers need depending on the requirements up to several days.
2) If this field is used in several screens (e.g CIC0 / CRMD_ORDER, etc) will I have to do the same procedure for every transaction/screen?
No, it is one screen only, which is re-used in both transactions.
3) If I have two distinc Contact Centers using the same application, can I hide this fields that I've added using screen variant for one CIC0 and allow the other to see them?
If you use screen variants these are depending on transaction type only and not on te contact center application, so once you define a layout e.g. for a phone call, this layout is taken by all applications in call center and crmd_order.
Hope this helps
Kai

.TIFF format in SAP with TCode CIC0

We are a power distribution firm. We have implemented SAP for last two years. We want to display the scanned documents (.TIFF) with a TCode CIC0, how to do the activity, please let e know in details.
Thanks
Kuntal Guha Roy

Hi,
when ever you are printing the values use the concept Pre-text/post-text..
For better understanding please go through the below link.
http://help.sap.com/saphelp_40b/helpdata/en/d1/8034ee454211d189710000e8322d00/content.htm
hope this will help you.
Regards,
Kiran

Creating CRM 7.0 Activity from ISU SAP GUI (CIC0)

Hello Guys!
I need to create CRM 7 Activity from ISU SAP GUI cic0 screen using actiion box. Can any one please help me out what would be the best way calling CRM 7 activity from ISU SAP GUI, with my understanding the CRM 7 would not support sap gui and have to use webclient technology.
My scenario: Creating activity in CRM 7.0 from ISU GUI.
Existing process is creating an activity in CRM 4 from ISU SAP GUI, now business would like to move from CRM 4 to CRM 7. I need to find out or give suggestions to business what would be the best approach or solution to create CRM 7.0 activity from ISU point of as business would not like to use CRM WebClient screen to create activities. I need help on how i can suggest the busines.
Please help me out as i am new to ISU and hope you have understood my requirements.
Thank you in advance
Regards
shankar

Hi ,
Kindly use the Transaction launcher service using the Customization :
SPRO > CRM > UI Framework > Technical Role Definition > Transaction Launcher > Configure Transaction Launcher
SPRO > CRM > Interaction Center WebClient > Basic Functions > Transaction Launcher > Configure Transaction Launcher (Wizard)
Kindly read help documentation next to it for details.
Hope this helps.
Regards,
Anup

CIC0 -- BSP in R/3 -- Download File -- SSO not working

Hi SDN Gurus,
I have a peculiar situation and am hoping for some guidance.
We are running several BSP's internally via CIC0 in CRM. These BSP's are actually developed in the R/3 backed system. One of the BSP's downloads a file from the SAP system.
When the BSP is called via CIC0, it opens up the SAP simple browser. This browser contains a download link which when clicked opens a local (on the users PC) IE browser which then calls the standard download dialog for IE. Before this however, it asks for the R/3 user login and Password.
Since users are logging in via a portal they dont necessarily know their userid and password.
Is there anyway of avoiding the BSP or browser asking for a user id and password before download?
We are using SSO with logon tickets which works for all other BSP's except this particular one with download option.
Any help is highly appreciated and points will be awarded for helpful answers.
Many Thanks,

Did you check http://help.sap.com/saphelp_webas620/helpdata/en/99/15ee3adcf1913fe10000000a11405a/frameset.htm and
http://help.sap.com/saphelp_webas620/helpdata/en/d2/91553b4d53273de10000000a114084/frameset.htm
Other useful threads:
WebAS SOAP Runtime - Transaction Commit Issue
/people/sap.user72/blog/2004/10/25/sap-logon-ticket-based-single-sign-on
/people/thomas.jung3/blog/2004/08/03/bsp-150-a-developer146s-journal-part-viii--user-authentication-single-sign-on
http://help.sap.com/saphelp_me21sp2/helpdata/en/5c/b7d53ae8ab9248e10000000a114084/frameset.htm
http://help.sap.com/saphelp_nw04/helpdata/en/14/252f4069702d22e10000000a1550b0/frameset.htm
Raja T
Message was edited by:
Raja T

Fact sheet link in transaction cic0 and crmd_order_bp

Hello,
I have created new Fact Sheet view, which display some products with links to it's detail by a sapevent. This link works in transaction cic0, but not in business partner cockpit. Is there any difference, how to create links for there applications?
There is a standart view Campaign, which works in cic0 as well as in cockpit. I follow the same way: with a help of CRMCL_CCKPT_TEMPLATESPLITTER create a link for an business object(BUS1178) and guid...
Many thanks for your responce,
Milan

Hi Sangeeta,
As per your statement, my understanding is that the Organization Attributes are not maintained in the Customization. If all the values are properly maintained then based on the Organization Data determination, the system would have picked up the data. You can first check the Organization Structure and see all the attributes are properly maintained or not and then check whether the Object Permitted in determination checkbox is checked. Then create a Transaction and see that all the Organization data are getting filled properly.
Have a look at the following link for a complete guide to the Organization data determination customization.
http://help.sap.com/saphelp_crm70/helpdata/en/6d/5c1738453fde16e10000009b38f8cf/frameset.htm
If the Organization data customization is not meeting your requirements then you can have a second look at the development approach. Then we can have a look at the available Objects to get the desired functionality.
Hope this helps.
Thanks,
Samantak.

Delivery control on CIC0 screen

Dear expert,
We can find the 'Delivery Control' on the header of order from transaction CRMD_ORDER, however, we never find that field on transaction CIC0. Is it possible to enable it by configuration?
Thanks!
Michael

Hi,
SPRO --> SAP Utilities --> Customer Service --> Customer Interaction Centre --> Maintain Front Office Framework ID and Paramters
Best regards
Vlado

Upgrade from CIC0 to CRM IC Web - is NetWeaver XI required?

Hi,
I have a customer who is looking to move their processes from the customer interaction centre (CIC0) in the SAP GUI to the CRM 2007 IC WebClient. They have upgraded to ECC 6.0, but do not have NetWeaver in place today, so they have asked whether this is required for the implementation of CRM. Do I correctly assume that the CRM middleware concept has not changed (ie it still uses BDocs) with CRM 2007? Also, can you please confirm whether XI required for them to move to the CRM 2007 IC WebClient?
Thanks
Janine

Hi Janine,
Yes. There is no change in the CRM Middleware concepts in CRM 2007. There is no need for an XI for using the CRM Webclient.
Regards,
Shwetha

CRM IC Winclient - How to add new fields in the BP Search of TRX CIC0

Hello Experts,
I want to know how to add new fields in the BP Search of TRX CIC0. In the HTML that we're using here I need to add the URL of the BP.
Can you help me?
Thanks in advance.
Caíque Escaler

Hi
make append to tables in se11 - CCMBP1FIELDS, CCMBP2FIELDS
in spro in Define customer-specific search control -> mark fields with X.
and enhance html template CRM_CIC_SEARCH_DISPLAY. -> tcode smw0, look for package CRM_CIC_COMPONENTS for html CRM_CIC_SEARCH_DISPLAY. export it from SAP, edit, and import.
you will need to enhance function module used for searching - you will find him in spro in Search Strategies.
Regards
Radek

Passing data from BSP back to CIC0 via Actionbox

Hello experts,
I could use some help with the actionbox configuration of the IC Winclient.
In CIC0, I use an actionbox to launch a BSP application for creating a businesspartner. When this businesspartner is created, I would like to pass the businesspartner number back to the businesspartner field in the Interaction Centre.
For this, I took a look at the page 'CIC enabled HTML pages' on help.sap.com (http://help.sap.com/saphelp_nw04/helpdata/en/de/5f41373530f00fe10000009b38f889/frameset.htm), but I can't get it to work properly.
I created a test BSP with a HTML form in it, with the action explained in the page above. I also added output parameters to the HTML configuration, and put the value of this output parameter in the BUS1006 object, the BUS1006005 object and the businesspartner field in the structure that is on screen in CIC0. However, I never got the value in the businesspartner field on screen.
When debugging the handlers, I could see the value of my output field in a table with parameters, so the data gets transferred to the system.
Has anyone got this working before, or does anyone know what I'm missing?
Regards,
Durk

the code you have to write in your ITS template to call the BSP would be something like below.
< s cript>
function getName(param){
    var url = "/sap/bc/bsp/sap/myapp/data.xml?something=" + param;
    req = new Activ eXObject("Micro soft.XMLHTTP");
    if (req){
        req.onready statechange = processReqChange;
        req.open("GET", url, true);
        req.send();
    else{
        al ert("Failed to Create XML Request Object.");
function process ReqChange(){
    if (req.readyState == 4){
        if (req.status == 200){
            var response;
            response = req.responseXML;
            ale rt(response);
            itsfieldname.value = resp onse.getElem entsByTag Name("XMLELEMENTNAME")[0].firstChild.data;
< /sc ript>
just google for how to make AJAX calls , you will find lot of samples.

How to set up a link between sap fica transaction and cic front office

Hi Guys,
How to configure between SAP FICA transaction (FPR1 for create installation plan) to CIC front office.
I did some changes in FPR1 transaction, same changes which are not reflecting on CIC screen, when i log on to CIC0 and select the create install plan, It is automatically go to FPR1 but it is not showing with that changes.
I checked all the way but it is missing the link some where. plz drop any ideas on this.
Thanks
Venkat.

Hi Matt, create a column of type "enhanced rich text." Then in your datasheet view, double click on the field in that column and use your "insert" tab to upload a file. You'll then see the file in this cell and you can open it straight
from the datasheet view.
cameron rautmann

Desktop Office Integration in SAP GUI for HTML - dont works?

Hello all,
my program reads an Excel-File with multiple Worksheets into SAP by using class:
CL_GUI_CUSTOM_CONTAINER
and intefaces:
I_OI_CONTAINER_CONTROL,
I_OI_DOCUMENT_PROXY AND
I_OI_SPREADSHEET.
All works fine, but when I integrated the SAP Transaction into our Portal and using the Program through the WEBGUI it dont works.
It looks like that he can't create a container Control, to open the File in Background in Excel.
I worked with Desktop Office Integration to read all Worksheets into SAP, like here:
http://abap-explorer.blogspot.com/2008/12/upload-data-from-multiple-worksheets-of.html
Is there any solution to solve my problem?
it returns me this message
"Cannot initialize control"
It seems that the error comes from this Method in Webgui:
Data iref_document    type ref to i_oi_document_proxy.
call method iref_document->open_document
    exporting
      document_title = 'Excel'
      document_url   = v_document_url
      open_inplace   = 'X'
    importing
      error          = iref_error.
if iref_error->has_failed = 'X'.
    call method iref_error->raise_message
      exporting
        type = 'I'.
    leave list-processing.
    exit.
endif.
I hope someone can help me.
Thanks.
EDIT:
Today I tested the ABAP Report SAPRDEMOOFFICEINTEGRATION in our webgui
it returns me this error:
     In dem Programm "C_OI_CONTAINER_CONTROL_CREATORCP" wurde durch eine
      RAISE-Anweisung die Exception
     (Ausnahmebedingung) "JAVABEANNOTSUPPORTED" ausgelöst.
     Da die Exception nicht durch ein in der Aufrufhierarchie
Auslösestelle des Laufzeitfehlers
     Programm                                 C_OI_CONTAINER_CONTROL_CREATORCP
     Include                                  OFFICEINTEGRATIONDCCIMP
     Zeile                                    70
     Modultyp                                 (METHOD)
     Modulname                                I_OI_CONTAINER_CONTROL~INIT_CONTROL
Edited by: Sascha Baumann on Jul 15, 2009 9:18 AM
Edited by: Sascha Baumann on Jul 16, 2009 8:04 AM

Hi Sascha,
I have the same issue as yours.
Did you find a way to open your excel file in the WebGui?
Regards,

SAP CIC0 inteface

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