SAP Cloud For Customer : Integration of Service Request to CRM  Issue

Hello Team,
We have CRM integration using HCI working for most of the standard objects running. But for "Service Request" we are not able to see replication initiating from C4C to CRM. We have setup the required Communication Arrangement and artifact on HCI. Ping test gives 405 error which is as expected. But when we save the new ticket replication to CRM is not initiated.
Kindly throw some light on this so as to understand why this replication is not initiated.
Please let me know if any configuration missing to replicate "Service Request" from C4C to CRM.
Thanks & Regards,
Mithun

Hi Ravi,
We are not getting any messages under "Business Communication Monitoring" and web service messages monitoring.  
Can you please suggest me which are the all configuration/activities require in cloud for customer for "Service Request".
We have maintained the Transaction Type for "Service Request" in Code List Mapping too, however we are clueless where we have to maintain the "Item Category" for "Service Request" and map to which standard "Item Category" in cloud.
What is the initiate point to trigger the "Service Request" from C4C to CRM?
Many Thanks,
Mithun

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