SAP CRM 4.0 Telesales certification

Hi All
I am going to give certification for CRM telesales 4.0 in the next month.
Please advice me in what specific topics i should concentrate more and apart from reading CRM pdf books, do i need to look for some thing else?
I have not found any sample CRM question.If anybody has,then please send at [email protected].
Regards
Sohi

Hi Manjinder,
Check this link for the syllabus of CRM telesales 4.0. This contains all the topics that can be asked in exams. Please brush up on all these mentioned topics as it will help you to get more percentage:
http://www50.sap.com/useducation/certification/curriculum.asp?rid=373&vid=5
https://websmp208.sap-ag.de/~sapidp/011000358700003509622006E
All the best for ur paper.
Regards,
Subhasha Ranjan
Reward points if helpful answer. *

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