SAP-CRM 5.0

Hi All
  Could you please tell me when sap-crm 5.0 likely to be launched offically?what will be the difference between crm4.0 and crm 5.0?
Regards
Gareth

Hi Gareth,
SAP CRM 5.0 will be officially released on 24th October 2005. The ramp up will begin and will continue till the end of this year. From the begining of next year, it will be available for customers.
Regarding the new functionality in CRM 5.0, there is a lot to be mentioned.
-> The customers can create their own event triggers which was possible only with BAPI's in 4.0 .
-> There is a whole new range of activities and actions which enables the Sales Reps to plan their customer visit better.
-> Seamless intergration with Outlook and Microsoft Visual Studio.
->Lots of new functionality for Pharma industry will be available in Industry specifc solution.
->Claim and warranty management is a cool new feature.
In addition there is a lot more.
Regards,
Ankur

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