SAP CRM 7.0 Service Transaction type.

Hi Experts,
Please explain the senario of servies in CRM. as i am new to this module.
Please explain the transaction type related to services.
Please let me know any futher links & documentation for the same.
Thanks & Regards
Prajith P

Hi experts,
Please help on the above problems.
Thanks in advance
Prajith P

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CRM Service Transaction Types availability in ECC table CRMC_SRV_BILL_PR

Dear experts
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This is to map SAP CRM Service Transactions to SAP ECC Sales Orders for triggering Debit/Credit Memos based on Service Orders. However, the table in which CRM Service Transaction Types are stored is empty (CRMC_SRV_BILL_PR) - how to we get the data in there?
For some reason, we have one client where this info is available, in another one it's not. We are not sure whether this might be a download object, or if customizing on ECC side is required?
Thank you in advance for all helpful replies!
Christian

Hi,
As far as my knowledge goes in this area, i have worked on this in my previous project with R/3 version being 4.7. We have had to manually maintain the configuration in the table that you are reffering to. So you would need to maintain the document type to be created and also assign the item categories acordingly.You will ofcourse need to configure the document types and item categories that are relevant to create a debit/credit memo in R/3. Also, you will need to map the CRM item categories to the R/3 credit/debit item categories.
Hope this helps
Shiloo

Filtering My Open Task in SAP CRM based on Status, Transaction & Partner Function

Hello
Whenever i create a Task in SAP CRM, it displays that transaction in the My Open Task of all Business Partners involved in that Transaction.
I want to restrict the My Open Tasks based on Transaction Type, Status and Partner Function.
1) The system should work as it is for all other Tasks but for my Custom Transaction Type the logic should be based on status of the Transaction
2) When My Open Task component is prepared the system should consider the Status and Partner Function as well i.e. if the status is Approval of Manager, the system should show the Open Task only to the Manager and not other parties.
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I have gone through the following post in SCN:
https://scn.sap.com/thread/2056959
I have implemented the method DO_PREPARE_OUTPUT as per the post but it does not do anything. When i redefine the method GET_QUERY_RESULT and remove everything,it does not prepare any list.
If possible please specify which method needs to be redefined in the component/view CRMCMP_GS_WC/TodaysTasks & if possible please share the code that needs to be maintained in that method.
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Hi,
Method DO_INIT_CONTEXT should be redefined
This should be redifined to get the collections with your required filter criteria.
* get the collection of entities for the tasks
lr_col = get_query_result( gc_status-open ).
If this does not help, Delete the collections which are not required after above selection but before this code.
me->typed_context->resultnew->collection_wrapper->set_collection( lr_col ).
Thanks
Ajay Singh

Vedio classes for sap crm 7.0 services modules.

HI experts,
I am looking out of sap crm services vedio classes ( recorded ) or any similar type,
Please provide me the link.
Thanks in advance
Prajith P

Hi,
The problem we could solve, we modified the function block BEFB_AFTER_IMP.
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Georg

Adding packaged quote ("service transaction type") to salespro quotation

Hi Experts.
The SAP standard transaction type packaged quote is used to quote service, contract items and sales items together (transaction type SVRP).
In the transaction type customizing the leading transaction category is "service process" which according to SAP means the following:
"One business transaction category is the leading business transaction category. This category is simply a preference and is not related hierarchically to the other business transaction categories. "
For this transaction, both sales and service are entered as business transaction categories.
When I look into the WEB UI, this transaction type is only available for the service related workcenter.
Since this is a "joint" transaction type, I would like to add it to the sales quotation workcenter as well (eg. when I click new quotation as a sales rep, this is available for me to choose from).
I have found out this is not related to authorizations (PCFG), but to WEB UI.
Can anyone tell me how I can add this to the transaction types available for sales reps????
Thanks in advance.
Best Regards, Mia

Dear Loren Flores,
The document has one default line and you need to call oGRPO.Lines.Add from second lines, so change code like:
For nLnDtls = 0 To nLnDtls - 1
If nLnDtls > 0 Then
oGRPO.Lines.Add()
End If
Next nLnDtls
Best Regards
Jane Jing
SAP Business One Forums team

CRM 2007 : Diff. Transaction Type = Diff. Configuration

Hi,
I'm working on CRM 2007 Web UI. I want to have a diffrerent configuration for different transaction type with the same business object type.
i.e. service order 1, ZSR1 and service order 2, ZSR2 must have different configuration on the web UI.
Does someone know ?
thanks

I solved by myself.
You do this by copying your configuration. While you are copying the configuration you must give as parameters :
1. Your Role Configuration Key (if you are using one)
2. Object Type (e.g. BT116_SRVO)
3. Object Subtype (e.g. ZSR1 or ZSR2)
Then you can configure it diferently.
hope this helps others..

SAP CRM Sales or Service or Marketing Professional Certification Exam

Dear Experts,
I have Experience in SAP ABAP and BW .
I want to write SAP CRM Professional Certification Exam.
But my Question is in which CRM module(Sales/Service/Marketing), I should do the certification.
I mean which would be useful in my career.
Please let me know.
Thank you.
Regards
Sam

As you know in ERP, BW is cross system, in CRM happens the same, fristly I would ask myself in which ERP process where I was more involved. If I dealt with docuemtns (business transactions) I would go for SAP CRM Sales, if my vision is wider (MM, FI, CO) and not so focused on the SD area I would go for the services.
In your situation I would go for the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 and forget about the "Professional" ones.
https://training.sap.com/shop/certification/c_tcrm20_72-sap-certified-application-associate---crm-fundamentals-with-sap-…
Cheers!
Luis

SAP CRM 6.0 UI transaction EEWB extension type ADD_NEW_ATTRIBUTES_TABLE

I need help on the following two issues.
ADD_NEW_ATTRIBUTES_TABLE
When doing an enhancement to the case management EEW Business Object: CRM_CASE the extension type ADD_NEW_ATTRIBUTES_TABLE is not available, why?
Search help
In CRM 6.0 UI how can one create a Search Help that depends on a value of another field. E.g When you have category field and A is select, the dropdown of the next field must only contain values belonging to only category A.
Thanks

Hi,
I suggest you close this thread and post it in the CRM 2007 forum instead. You are in the PCUI forum. I assume you are using Web UI in CRM 6.0.
Regarding you second question it should be possible to make a dropdown logic as described by implementing the GET_V method of the relevant field. This is done in the component workbench.
/Anders

CRM-Web UI-Filtering transaction types based on Workcenter

Hi,
I have the following requirement:
There are 2 Business roles and these have their separate navigation bar profile.But the 2 navigation bar profile have the same
workcenters assigned.
Now the requirement is when the user logs on with Business role1 , on clicking on create link of opportunity in the left navigation
bar , only the standard tx. types should get displayed for creation in the create pop-up.
And when the user logs on with Business role2 , on clicking on create link of opportunity in the left navigation
bar , only the 'Z' (custom) tx. types should get displayed for creation in the create pop-up.
Can any one please comment whether this can be achieved?
Thanks in Advance.
Best Regards,
K.Brinda

Hi Brinda,
I am of the opinion that a restriction from the security side, based on the PFCG roles assigned to the respective Business Role could be one way of achieving your requirement. There could be a better solution to this, but hope this helps. If you found any better solution, please update this thread.
Regards,
Ashwin

Logs of deleted Service transactions

Hi to All,
Good Day!
I just want to ask if there's a log where I can view the details of deleted service transactions? Hoping for you kind response. =)
Thanks!
Lynne

Hi,
In SAP CRM Business Process, Service Transactions are not deleted directly. As they are important transactional data and which might be needed for future reference you can keep it somewhere from where you can refer. In some countries, it is mandatory to keep the documents before removing them from the system.
So, all the Service Transaction ( Service Orders, Service Confirmations, etc.) are first archived in the system using SAP Archiving (http://help.sap.com/printdocu/core/Print46c/en/data/pdf/BCSRVARL/BCSRVARL.pdf). Then based on the future business they will be backed up and later deleted from the CRM Online or Offline Reference System.
Have a look at this link http://help.sap.com/saphelp_crm70/helpdata/EN/4e/309e3a462f8a09e10000000a114084/content.htm
Hope this helps.
Thanks,
Samantak

Pop-up screen not showing while accessing transactions in SAP CRM WEB-UI

When we are logging on SAP CRM WEB UI, for transactions like Lead, Complaints and Activities-
Sometimes Pop up screen is showing for selecting transaction types, but sometimes it is not showing.
We have tried it on different work stations with same user id and standard business roles , but we are not able to trace the problem. Also with same id sometimes error shows, "No business roles attached, not allowed to logon,
after that when we tried on other workstation with same id we were able to access all transactions.
Please suggest what would be the problem.
Rishikesh

This is sporadically occurring issue hence I cannot pin point one single reason. Since sometimes you are able to logon and some time not certainly it could not be a Role authorization issue.
Just check if your business role is properly configured. Thats all i can say.
Regards
Kavindra

Sales orders, vendor determination in SAP CRM vs CRM E-Commerce?

Hello,
We are creating Sales Order through SAP CRM E-Commerce B2B scenario.
We noticed that vendor is determined at header level but not at item.
If we create a Sales Order in SAP UI (tx: CRMD_BUS2000115) (same transaction type used by B2B) with the same data Vendor is determined at header and at item.
Any idea?
Best Regards

Hello Folks,
I Have many years implementing IBM Net.Commerce and Websphere Commerce Suite, and 3 years with SAP CRM. What I can tell you:
IBM Sol. has less tables than SAP. It´s much easier to extend the Database.
In terms of catalog management IBM Solution, it´s not good. There´s a web interface do administer it. Very hard. There´s the option to use the massimport utiity. Same thing as Batch input of SAP.
Integration to third party solutions for IBM product, it´s hard. Have to use WBI, or decompile java kernel. For SAP is easier, depending of what you need.
Both solutions work with B2B and B2C, plus IBM working with dutch, reverse and normal auctions.
IBM can work with mobile but you need to acquire the everyplace solution suite. SAP CRM can work with integration for handhelds, naturally, just configure it.
Now the point where it´s very hard really: Taxes and deliveries. SAP has localization for almost every countries around the world. IBM just works fine for USA and Canadá.
For the pricing procedure, SAP, indeed is much better.
Conection with third party delivery companies, like Fedex, UPS or DHL, both don´t have it. Including taxes, except IBM for USA and Canadá, how told you before.
For materials, SAP has a much better implementation, to work with products, itens, services, and so on. IBM has infinite number co categorize a product, and products can have a limited number of attributes. For example a blue and pink pant. Color is an attribute for sap.
For user, IBM has something named non stop shop, where is possible to buy something without a full registration. In SAP, yu have to register entirely.
About visual Design, for both you must respect the JSP, or BSP, in front-end, for IBM and SAP solutions. Don´t leave it on hand of the webdesigner.
The learning curve for learning both are long.
Well there are the points... If you need something else, contact me.
regards,
Luiz David

Transaction type called by ITS - Transaction Launcher

Hello guys,
In the ICWC in CRM 5.0 what transaction type could we call with ITS by Transaction Launcher?
For example, I know that we can call transaction like ppoma_crm, bp, is01, but if we defined Z transaction type in the path SPRO » CRM » Transactions » Basic settings » Define Transaction Types, could we call this transactions by ITS in Transaction Launcher?
Could you take off me this doubt?
Best Regards,
Mary

Hi
The transaction launcher allows to connect to any remote CRM ERP or R/3 transaction as well as URLs to a navigation bar. Thus, the remote transactions can be maintained directly in IC WebClient.
Any link entry of the navigation bar that is supposed to call the transaction launcher needs a navigation bar entry that points to a launch transaction ID. Here the details of the transaction to be launched are described: the launch transaction type, the type of object to be called the method (like create, display, change) and possibly parameters to be passed to the transactions. These settings can be configured using the transaction launcher wizard.
Transaction launcher supports two types of transaction
a.     Launching pages of People Centric CRM
b.     Launching BOR transactions of CRM or any remote SAP system
Path is IMGCRMInteraction Center WebClientBasic Functions Transaction Launcher Configure Transaction Launcher (Wizard)
Business Transaction Profile (Name should be in Capital)
Three standard buttons in the navigation profile navigate to the views of the CRM business transactions
a.     Interaction Record: - stores communication related data of communication channels.
b.     Sales Document: - includes quotations and order status and stores all sales items the customer wants to order.
c.     Service Document: - It represents the service aspect of a phone call.
The business transaction profile is controlling which CRM business transaction type is linked to the navigation bar buttons.
You can assign the interaction record and the sales or service transaction types in two different ways:
a.     A sales and/or service document will only be created if the agent presses sales and/or service in the navigation bar and makes entries to these documents.
b.     The sales and/or service documents will be saved as individual documents. Interaction record, sales, and service documents are stored by separate document IDs and are connected by the data flow.
Path is IMGCRMInteraction Center WebClientBusiness Transactions Define Business Transaction Profiles
Hope this helps
Regards
Rekha Dadwal

Business Transaction Profile - Error when using Z-Transaction Type

Dear Experts,
we are using SAP CRM 7.0 (Support Level 0007 - SAPKU70007). I have created a Z-Business Transaction Profile Z_IC_SERVICE.
SAP Help says:
Enter the transaction type to be used as a default in your scenario in the IC WebClient. For example, choose the transaction type 0010 (Interaction Record) if an interaction record is to be created automatically. The system creates this interaction record automatically after the interaction has started (for example, after accepting a call). During this, the activity clipboard in the interaction record is filled with the relevant data.
So when I am using the transaction type 0010 (Interaction Record) in my Business Transaction Profile all is OK that means I can search for accounts and I can confirm them to go on with the process.
BUT: When I entering here a Z Transaction Type (Z000) the systems shows the errors:
- Error occurred in class CL_ICCMP_CUCOIREC_IMPL, event InteractionStarted.
- Error occurred in class CL_ICCMP_CUCOIREC_IMPL, event BPConfirmed.
Then I have made a copy of the transaction type 0010 (Name of copy: Z010) and tried to use it in my Business Transaction Profile the system says:
Customizing settings missing. Assign partner functions to Z010
Anybody know what to do and where to avoid errors? Note 1346892 is obsolete in this case because we already have the highest Support Package Level.
Best Regards
Oliver

Hi yes you were right. In the case of both transaction type I have corrected the customizing parameters in
SPRO -> Customer Relationship Management -> Interaction Center WebClient -> Business Transaction -> Assign Partner Functions to Business Transactions
In the case of Transaction Type Z010 I had Z-Partner Functions and and that leaded to the errors:
- Error occurred in class CL_ICCMP_CUCOIREC_IMPL, event InteractionStarted.
- Error occurred in class CL_ICCMP_CUCOIREC_IMPL, event BPConfirmed.
In case of the Transaction TYPE Z000 I forgot to assign the Partner Functions that is why this error appeared:
Customizing settings missing. Assign partner functions to Z010
Thread Closed

Need help in SAP CRM

Hi guys,
I am working as a technical consultant in ABAP. Now i want to change my career to SAP CRM as a techno-functional. I worked as a CRM technical consultant (IC WebClient) for 1 year also. I faced some interviews in SAP CRM but they are not asking me about technical's upon which i worked for the last 1 year. Anybody there can suggest me how can i pursue my career in SAP CRM. Guys, anybody can provide me what type of questions i have to face in an interview.
<b>POINTS WILL BE REWARDED</b>.
Thanks in Advance,
Santosh

Hi Santosh,
As a SAP CRM Functional Consultant you need to have the following knowledge.
1. You should be in a position to talk about the business process of the various Industries.
2. According to that you need to suggest where SAP CRM fits for their business requirement.
3. How can we Configure SAP CRM to suit the requirements of the client.
4. The basic functionality of SAP CRM - Marketing, Sales, Service & Analytics.
5. The functional process of Marketing, Sales, Service & Analytics.
6. Sales & Service scenarios based on IC Win & Web Clients.
7. Mobile Sales & Internet Sales Processes.
I hope you may aware that where an ABAPer fits in these solutions.
Majorly you should be in a position to aware that the Standard Configuration settings which are provided by SAP CRM.
You may follow the Best Practices for more information.
Hope I have answered.
Best Regards,
Johnny.

SAP CRM 7.0 Service Transaction type.

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