SAP CRM 7.0 u2013 E2C Setup CRM via Email Toolset - Not Working

I am trying to implement the scenario mentioned in the SDN blog.
http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/30c2f74f-0ee0-2c10-63b1-8a8057ba38d0
However I am stuck with the Rule modeler, due to lack of documentation for scenario I am trying to implement.
My requirement is to invoke the Services I have maintained.
1> user will send "?" in subject line and they should get back links to the services they are authorized.
2> user will click one of the services and the service results is send back
So in rule modeler, what can be possible action and condition? Do I have to maintain any rules or Policy for the scenario I am trying to implement? I am getting the error "Resolution of rule AC00200136 for task TS00207914: no agent found".

Hello Kartik,
KIndly implement the note 1401384 and check if this helps in recieving the reponse back from the CRM system.
Regards,
Varsha

Similar Messages

SAP CRM Standard Product Search Not working for ATTR STR_SUPPL2

Hello Colleagues ,
Background :-
Each Product in SAP CRM has a location address .
Address has an attribute STR_SUPPL2 . This standard field is also a Query Parameter in Product Search Query.
When we use this Query Parameter STR_SUPPL2 , Search result in an Error Message with no result .
Technical Analysis :-
There is a Query Parameter named ST_SUPPL2 in the CRM Product Search ::ProdAdvancedSearchIndObjects .
When we use this Query Parameter an Error message Appears .
Search criteria LOCATION_ADDRESS.STR_SUPPL2 in scenario CL_COM_PRSEARCHSCENARIO_LOCAT not included in tool/filter LOCATION_ADDRESS STR_SUPPL2 CL_COM_PRSEARCHSCENARIO_LOCAT
X
I tried to find out the cause .Its mainly because SAP has coded in such a way to allow only few Location Address parameters in production search .
This can be viewed in the class :: CL_COM_PRSEARCHTOOL_LOCAT~DO_SEARCH .
There is a related OSS Note (1018099) as well ,but its valid for few Fields only .
We are already on CRM latest SP .
Client Requirement :-
Since STR_SUPPL2 is part of standard search criteria and my Client requires to consume this field in Product Search and Result .
Please if some one can help here .
MY DOUBTS :-
Query 1 :-
Should this be resolved by SAP and Shall i open an Incident ?
Query 2 :-
What BADI should i use if i need to write my own custom logic to implement search based on this field STR_SUPPL2 ?
OR
if there is an easier way to achieve this ?
Refer to the attached snapshots.
Regards
Nitin

Hello Samantak ,
Thanks for your Sol Proposal .
I checked Implementing COM_PRODUCT_SE .
But looks like after Implementing the Enhancement Spot , I have to Take care of the Complete Product Search myself .This is not the intension here .
Reason : CL_CRM_PRIL_ADVSEARCH_BASE~GET_RANGESEARCH_RESULT
CALL METHOD me->do_searchengine_search (Ignores all other Location Query Paramaters)
CALL METHOD me->do_database_range_search
I just need to enable 1 standard Field :: STR_SUPPL2 Seachable .
Any comments are welcome

Sap crm ui logoff link not working prpperly

Hello All,
in crm ic 7.0 when iam clicking on logoff which is located on the top right corner of the page it's taking to some page which contains this information
There is a new way of starting SAP CRM; adjust your favorites
You can use the following link:
http://crm7dev.xxxxxx.com:8000/sap/crm_logon?sap-client=150
For instructions on how to start CRM, see SAP Note 1173951.
For more information, contact your system administrator.
when I click on the link it's going to the logon page.
*My requirment is when i click on the logoff which is located on the top right corner of the page it should directly go to the logon page.I have tried by giving url's in the logoff link which is maintained in SPRO under Define Technical Profile.but it didn't worked.please help*

Hi Robert,
                  Thanks for the replying,
I have maintained the customizing in the technical profile (default) and I have assigned it to theh business role sales_admin.but it's not working
I tried this
                          when i left the feild logoffurl in technical profile(default) as empty and clicked on the logoff it is going to 'sap.com'.
and when i gave the gmail url it's going to the gmail.
***But when Iam tring with   this links in the logoffurl ***
http://crm7dev.xxxxxxx.com:8000/sap/bc/bsp/sap/crm_ui_frame/default.htm
/sap/bc/bsp/sap/crm_ui_frame/default.htm
http://crm7dev.xxxxxxx.com:8000/sap/crm_logon
it's not taking me to the sap logon page directly instead it's going to the page that has the below info as i have mentioned earlier
There is a new way of starting SAP CRM; adjust your favorites
You can use the following link:
http://crm7dev.xxxxx.com:8000/sap/crm_logon?sap-client=150
For instructions on how to start CRM, see SAP Note 1173951.
For more information, contact your system administrator.
when i click on the above link then it's taking me to the logon page.
Can please suggest me some url's format which would take me to the logon page(like
;http:/xxxxxxxxxxx)
Thanks for the help.

SAP CRM Integration with lotus notes & blackberry (Mobile application) ?

Dear Experts,
Can any one pls explain me rough step in SAP CRM Integration with lotus notes & blackberry (Mobile application) ! I dont want detailed steps but pls explain me some important steps for this integration. Also pls tell me which standard SAP document i hve to refer for it !
As i am totally new to such integraion. pls help me out of this !!!! Helpful answer will be rewarded with full points.
Regards,
Amol Tambe.

Hi Amol Tambe,
Please refer the following SDN threads to find more information about SAP CRM and Lotus notes integration:
Re: Integration of SAP CRM 7.0 with Lotus
Re: Need the connectivity between CRM and Lotus Notes.
However, the above discussion is for CRM online and Lotus notes integration.
Hope this helps!
Regards,
Chethan
Edited by: Chethan Kumar C M on Sep 27, 2009 9:41 AM

I can't update or Re install the new Firefox on my win 8.1 system. The setup up that downloaded is not working, why?

The setup up that downloaded is not working.

If the file has "stub" in the name, it needs to connect back to the server for additional files. Some firewalls block that. Try installing the full installer from the following page (scroll down for your preferred language):
https://www.mozilla.org/firefox/all/
Any luck?

Changes made to the order in SAP CRM 7.0 is not transferring into ECC6.0

Hi SAP CRM Experts,
Could you please provide me the solution for the below concern?
When the changes are made in SAP CRM order ,the synchronization is not taking place i.e., those changes are not replicating into ECC6.0 and the other way round is working fine(from ECC6.0 to CRM)The order is not editable in CRM and giving the message as "Document is being distributed; changes are not possible" and BDOC status as " After qRFC step (intermediate state)" and in the in bound queue (SMQ1) and it is showing as "running" after a while it is clearing but the BDOC and the orders messages are still the same.
Would appreciate for the quick solution.
Best Regards
Succhi

Hi, Succhi
Note 1621031 - Incorrect status I1054 "To be distributed"
Note 1620893 - Screen output without connection to user - SMQ1
also check program CRM_DATAEXCHANGE_TOOLBOX
Denis

I can attach an image to SAP CRM WebUI but was not able to view it

Dear Experts,
I was trying to attach an image document to SAP CRM WebUI through cl_crm_documents (Method :- create_with_table) by passing the binary value.
I receive a string value for the image from IOS team and I convert the same to Xstring and binary in the code. And pass the binary value to the method "create_with_table".
And I could see the document gets attached. When I try to open the same. The image looks like a small cross bar(i.e :- As if we try to open an unsupported file format.) Though I tried passing both jpeg and png files.
On the other hand, when I try to attach the same image manually in WebUI. I could view the attached image perfectly. Please find the below code snippet I have used.
Help me out in getting it resolved.
CONCATENATE it_flup_gen2-or_img_faci_desc '.pdf' INTO ls_file_access_info-file_name.
* Convert string to Xstring value for FACI Image
   CALL FUNCTION 'SCMS_STRING_TO_XSTRING'
     EXPORTING
       text     = it_flup_gen2-or_img_faci
       mimetype = 'application/pdf'
     IMPORTING
       buffer   = lv_faci_xstr
     EXCEPTIONS
       failed   = 1
       OTHERS   = 2.
   IF sy-subrc = 0.
     CALL FUNCTION 'SCMS_XSTRING_TO_BINARY'
       EXPORTING
         buffer        = lv_faci_xstr
       IMPORTING
         output_length = lv_len
       TABLES
         binary_tab    = lv_file_content_binary.
* Assign file properties
     ls_file_access_info-file_size = lv_len.
     ls_file_access_info-binary_flg = 'X'.
     ls_file_access_info-file_name = ls_file_access_info-file_name.
     ls_file_access_info-mimetype   = 'application/pdf'.
     APPEND ls_file_access_info TO lt_file_access_info.
* Assign business object
     ls_business_object-instid = lv_guid.
     ls_business_object-typeid = 'BUS2000125'.
     ls_business_object-catid   = 'BO'.
** Fill property values
** Get the unique name for the Attachment
     ls_properties-name = skwfc_prop_relative_url.
     ls_properties-value = it_flup_gen2-or_img_faci_desc.
     APPEND ls_properties TO lt_properties.
** Get the decription and title
     ls_properties-name = skwfc_prop_description.
     ls_properties-value = it_flup_gen2-or_img_faci_desc.
     APPEND ls_properties TO lt_properties.
** Get the document mime type
     ls_properties-name = skwfc_prop_mime_type.
     ls_properties-value = 'application/pdf'.
     APPEND ls_properties TO lt_properties.
     ls_properties-name         = 'LANGUAGE'.
     ls_properties-value        = sy-langu.
     APPEND ls_properties TO lt_properties.
   ENDIF.
* Creating a document with provided data
     CALL METHOD cl_crm_documents=>create_with_table
       EXPORTING
         business_object     = ls_business_object
         properties          = lt_properties
         file_access_info    = lt_file_access_info
         file_content_binary = lv_file_content_binary
         raw_mode            = 'X'
       IMPORTING
         loio                = ls_loio
         phio                = ls_phio
         error               = ls_error.
     IF ls_error IS INITIAL.
       CALL FUNCTION 'BAPI_TRANSACTION_COMMIT'
         EXPORTING
           wait = 'X'.
     ENDIF.
regards,
Sabarinathan

Hi Deepika,
Thanks for the response. If you go through my code snippet I have given, I have already mentioned the mimetype as "application/pdf" for pdf document and used the same in my coding. It still doesnt help out.
regards,
Sabarinathan C

Web Services of SAP CRM ABAP 7.0 not show up

Hello Experts,
We are testing SAP CRM 7.0.
In T-cd:sproxy in CRM system, the Software Component Version SAP CRM ABAP 7.0 doesn't show up.
We'd like to see the web service definitions for CRM Service Processing,
but can't find them such as "ServiceOrderCRMCreateRequestConfirmation_In"(described in ES Workplace)
to create Service Order in T-cd:sproxy nor T-cd:SE80 Repository Information System>Enterprise Services>Service Definitions.
(We found the web service definitions of SAP CRM ABAP 5.1 there, but not SAP CRM ABAP 7.0)
The support package versions are as follows:
- SAP_ABA : SAPKA70106
- SAP_BASIS : SAPKB70106
- PI_BASIS : SAPK-70106INPIBASIS
- BBPCRM : SAPKU70006
Could you please advise us what's required to find Web Services SAP CRM ABAP 7.0?
Thank you in advance for your help.
Best regards,
F.T.

Hi,
You need to download SWCV "SAP CRM ABAP 7.0" in your CRM system from service market place. Also download PI content for SWCV: "SAP CRM ABAP 7.0" and import them in ESR.
Regards,
Gourav
PS: Similar questions are answered several time on this forum, so please do search before posting.
Edited by: Gourav Khare on Dec 13, 2010 11:56 AM

SAP CRM - How does Communication Station work?

Hi Experts,
Can anybody tell how the communication station work in SAP CRM?
For example if the service agent has performed the service at the field or customer location and uses the mobile client device to confirm the service, how does the data gets synchronised with the CRM server? How the connection to the communication station work?
Thanks a lot!
Regards,
Swathi

Hello Swathi,
Commstation sits between your mobile client and CRM server and acts as a channel of regulating the data exchange.
On your mobile client, the application data is saved in IDES and when you need to sync that data with the CRM server, you need to run Conntrans.
Conntrans first connects with Commstation(which is a separate system) and then commstation allows conntrans to sync the data with Server. Commstation is basically a system which hosts a SAP CRM Transfer Service(a COM+ application).
On your client system, the first thing that conntrans does is initialize this transfer service on commstation and then the further data exhcnage takes place.
Commstation also doesn't allow CRM to be loaded with synchronization requests from several client machines. Imagine 1000 conntrans users sync the data with the same CRM server at the same time. Now you don't want the CRM server to be unnecessarily loaded with such sync requests. To limit this data exchange wherein only several(lets say 10) clients are allowed to sync the data via conntrans at 1 time, commstation comes in handy. As and when 1 conntrans session finishes and resources are deallocated on commstation, another client system can sync the data.
In the dcomcnfg->COMApplications->SAP CRM Transfer Service, right click and check the properties. Resource pooling is handled via this COM application on Commstation.
Hope that explains the function of Commstation to you
Thanks,
Rohit

How to integrate MSSQL server with SAP CRM via XI? Please help!

Hi Experts,
   I have a requirement where I have to pull the data from MSSQL server and send it to SAP CRM.
   What are the different options avaiable with or without adapter to send data from MSSQL server to XI?
As per my understanding I have following options:
1. JDBC driver.
    MSQL ---> JDBC adapter ---> XI
2. Create webservice for the XI outbound interface (Sender interface) and call it from MSSQL stored procedure.
   MSQL ---> SOAP adapter ---> XI
2. Create webservice for the XI outbound interface (Sender interface) and call it from a .Net program.
MSQL ---> DotNet application --> SOAP adapter ---> XI
Which option is the best?
Please help.
Thanks
Gopal

Hi,
Kindly refer:
xMII 12.0 : Connecting to a Microsoft SQL Server 2000
/people/ted.teng/blog/2005/12/28/use-sql2005-to-connect-and-present-sap-on-sharepoint-business-scorecard-manager-150-part-i
Use SQL2005 to Connect and Present SAP on SharePoint / Business Scorecard Manager - Part IV
Hope this might be of some use to you...........

Submenu button like GoTo.. on CRM PCUI screen is not working for one user

We have CRM Service scenario implemented with PCUI screens. For one particular user, GoTo button does not work on her PC. When I login as her on my PC then it works. So something wrong with her PC or Internet Explorer. What should I look for?
Thanks,
Manish

Hi Manish,
It means you are getting a JavaScript error. It will be seen on the left corner of your browser. Please compare your IE setting with your colleagues IE settings. This should solve the problem. Incase you still get the problem then try to refresh the screen. The problem should not be there.
Regards,
Hemanth

SQL in CRM OD prompt is not working as it works in OBIEE

Hi,
I was earlier OBIEE developer, recently started working on CRM On Demand Application. I tried writting SQL script in CRM On Demand Report PROMPT same as I used to write in OBIEE. Below is the sql statement
Subject Area Used: "Service Request History"
SQL Statement: SELECT CASE WHEN 1=0 THEN Account."Account Name" ELSE 'ORACLE' END FROM "Service Request History"
Output (Error): State: HY000. Code: 10058. [NQODBC] [SQL_STATE: HY000] [nQSError: 10058] A general error has occurred. [nQSError: 27004] Unresolved table: "Service Request History". (HY000)
However, same kind of SQL used to work in OBIEE,
Subject Area: "Service Request History"
SQL Statement: SELECT CASE WHEN 1=0 THEN Account."Account Name" ELSE 'ORACLE' END FROM "Service Request History"
Output: ORACLE
Please let me know why CRM On Demand is not giving output same as it comes in OBIEE and if possible solution to the problem.
Regards,
Varun

Thanks for your reply Bob.
Could you please tell that how SQL in Axis Scales of Chart view of reports works in CRM On Demand. I found below link related to OBIEE and was trying to implement in CRM OD, however it threw same error i mentioned in the thread.
http://obiee101.blogspot.com/2009/04/obiee-using-sql-based-scale-makers.html
Regards,
Varun

Jre-setup.exe /L 1036 does not work

I tried to use "jre-setup.exe /L 1036" to let the installer displayed in French. However, it did not work. I am using Windows XP and the locale is English (Canada).
The installer only displayed in French when i change the locale to French on the PC.
Isn't the command " /L 1036" supposed to let installer displayed in French regardless what the locale of the pc is set to?
Thanks in advance.

I think some developers really got some wrong concepts here...
I have a English version of windows, but my locale set to Chinese for some of the programs I use. This does not mean that I want Java or any of my other programs in Chinese, and I certainly do not want the calendar to be. Recently I installed OpenProj and found a lot of parts including the calendar on the Gant Chart were in Chinese due to JRE taking my system's locale settings. This is all still ok, except for the fact that there is no way to change the language setting. Suggested solution by Sun is to just change the system locale in windows. This is of course not acceptable. Correct solution should be: JRE gets the default setting from the system, but is able to override it with an option.
For those of you who face the same, here is a quick patch which hardcodes the locale instead of getting is from the system:
-This has been done on File version 6.0.50.13 of Java.dll
-Close all programs using Java
-Open a hex editor and open "Java.dll" in "program files/Java/bin" or whereever you installed Java, and go to offset 0x6BD0 (if you have a different version of Java.dll), you can very likely still do a search for the hex values below and find the correct place)
-You will see following values: FF 15 A0 10 32 6D 8B F8 FF 15 A4 10 32 6D 57 89
-Change them to: 68 09 04 00 00 58 8B F8 68 09 04 00 00 58 57 89
^ ^ ^ ^
-You can change the values indicated with ^ to the locale you want JRE to take, please check the link below for all locales.
http://msdn2.microsoft.com/en-us/library/ms776260(VS.85).aspx
Remember to swap the bytes in the values above ie: 0x0409 (en) -> 0x0904.

SAP CRM WEB UI : Toolbar not displayed properly

Hi ,
One of my client's is facing an issue with the toolbar display on CRM Web UI. For example, if he opens up some activity on Web UI, the toolbar is displayed vertically in an uneven format as shown in the image attached herewith:
Does any one have some idea about rectifying it? I have checked the personalization settings and this problem occurs only for one user.

Hi Simran,
Try to debug method IF_BSP_WD_TOOLBAR_CALLBACK~GET_BUTTONS and see how the button and the seperators are placed there.
May be the seperators are disturbed in the button table.
Thanks,
Bhushan

SAP CRM Pricing - Tax is not determined sometimes

Hi Experts,
we are using BADI: CRM_COND_COM_BADI to maintain to determine the taxes for every kind of possible business case. With the search values added to strucure CRMT_ACS_I_COM we search in condition table CNCCRMPRCUS00002 for the correct tax that has to be applied.
There is a weird case I have to comment. In old service orders it can happen that no tax is determined. But if I use the same data and create a new service ticket the tax is determined. I have looked into the trace for pricing and get for the old service order the error:
'No search carried out (the key field contents remain unchanged)'
So my problem is what is that key field? We want that everytime the taxes are determined again but I dont know where to start for searching.
Anybody knows this problem?
Best Regards
Oliver

Hi,
within the determination of a condition record from a condition table the fields assigned in the access sequence are considere as key fields. If there is no change to the key fields of an access sequence throughout subsequent executions of pricing the pricing engine will not trigger a search for a condition record again (due to performance reasons).
It is hard to guess why the condition record is not determined. Typical reasons are reguirement formulas, which prevent the condition from being determined or missing key field values, e.g. there might be use cases in the creation of the pricing item, where a certain attribute value is not (yet) known and hence it is not passed to the pricing engine for the determination of a condition.
What happens if you trigger an update of the conditions / pricing for this item in the already existing document?
Best Regards,
Michael

SAP CRM 7.0 u2013 E2C Setup CRM via Email Toolset - Not Working

Similar Messages

Maybe you are looking for