SAP CRM FAQS

Hi
Can any post me some FAQ's on CRM with real time scenario

What are the advantages of mySAP CRM over R/3?
What are some best practices to follow when integrating CRM?
What is the best way to migrate data to IBase?
What are some post-installtion best practices?
How do I go about checking Engine Patch levels?
What is the future of CRM?
what are the prerequisites to create an opportunity?
what is the package that you use to save the OD profile?
what are the three steps that you follow while creating an organizational data profile?
How do you assign a business partner to your organizational unit?
Types of profiles in lead & opportunity?
what are the components of CIC?
Give the detailed structure from marketing planner to service
what is the basic thumb rule of CRM?

Similar Messages

SAP CRM Faq's

Hi Experts,
Please send me the link for SAP CRM Faq's
Thanks in advance..

Hi Naresh
1. Important thing is prepare yourself for the areas which you going to highlight in your CV
2. The interviewer will ask you questions based on your area of expertise which you have highlighted in your CV.
3. Please mention only those areas on which you have genuinely worked as your current/previous experience. That will be really appreciated.
4. Obviously google will help you knowing more on important questions.
Hope this will help
Best of luck
Regards

Sap crm faq's cant find , help me

hi every one,
                     I wish u could help me in getting FAQ' s of SAP CRM . Please post them as soon as possible.
                        Thanking u
                                        Praveen srv.

Hello
Please let us ensure that we do not violate the law by sharing copyright material through private / business mail or in public forums. All the information we need should be on:
http://www.sap.com
http://help.sap.com
http://service.sap.com
http://www.virsa.com
If you want to share other publicly available documents, you should always refer to those documents by using a hyperlink that points to the public source of the document.
Best regards
SAP Developer Network Moderator

CRM FAQ's

Hi All,
Can anyone please send me SAP CRM FAQ's with answers? I am very much interested to go through in oder to practice. My mail id is: [email protected]
Thanks and Best Regards,
Abdul

hi even i need crm faq's send me if u got some.
I also need crm profiles pls send if have them with u.
regards, Praveen.

REQVEST FOR CRM FAQ'S

HI EXPERTS,
CAN ANY ONE SEND ME THE FREQUENTLY ASKED QUESTIONS IN CRM, Mail me at:[email protected],advanced thanks to you all.
REGARDS,
SAI

Hi Sai,
Refer the following links and reward points if they help:
http://searchsap.techtarget.com/generic/0,295582,sid21_gci1149410,00.html
http://searchsap.techtarget.com/general/0,295582,sid21_gci1108668,00.html
http://www.sapcookbook.com/SAP-CRM-Interview-Questions-SAP-Customer-Relationship-FAQ.htm

CRM FAQ

Hi All,
I am new to CRM and searching a job in CRM. Please help new FAQ on CRM.
With Regards,
Abed.
[email protected]

Dear Abed,
It's mostly based on your project experience. So if you are confident about what you did in the project, should not be any problem.
Feq questions:
what are the prerequisites to create an opportunity?
what is the package that you use to save the OD profile?
what are the three steps that you follow while creating an organizational data profile?
How do you assign a business partner to your organizational unit?
Types of profiles in lead & opportunity?
what are the components of CIC?
Give the detailed structure from marketing planner to service
what is the basic thumb rule of CRM?
What are the advantages of SAP CRM over R/3 4.6C?
We're integrating CRM into R/3. What are some best practices to follow?
What is the best way to migrate data to Ibase?
Can you provide some post-installation best practices?
What do I need to know when integrating SAP CRM with other packages?
How do I go about checking engine patch levels?
Also pls find:
Re: CRM?
Thanks,
Atin
Re: CRM?

Tool StarTree from BusinessObjects / Inxight to visualize SAP-CRM Relations

Hi community,
I am very much interessted in the tool StarTree to visualize SAP-CRM relationships between business partners and contact persons. Unfortunately I only found the following description of its features:
http://wiki.sdn.sap.com/wiki/display/EmTech/StarTree+examples
I would like to learn more about the tool. Is there any documentation available? How is the tool to be implemented in the system architecture? How can I get a demo installation and prototyp use done?
Many thanks for your support!
Kind regards,
Stefan Hellriegel
SEW-Eurodrive GmbH & Co. KG

Thanks Eric,
The statement from the Roadmap and the Faq are politically correct,SAP says they will stop the future develoment or would be limited ,its like reading between the lines in particular this quote
"Projects requiring an Excel OLAP Integration should be carried out with BEx Analyzer 7.0. The tool is safe for 8+ years, and customers will be able to upgrade to Pioneer Excel. "
Hope it Helps
Chetan
@CP..

SAP CRM GUI vs WEBUI - Should this question be allowed in here?

Dear Experts,
Can some one explain the major difference between GUI vs WEBUI and CRM 6 vs 7?
Thanks,
Sri
Edited by: Stephen Johannes on Jan 21, 2011 8:32 AM

Okay folks, I'm going to leave this thread here, but let's have an honest discussion on whether this question should have been answered or not?
1) The information requested is found in the release notes for each release. All available on service marketplace.
2) The masterguide for each release of SAP CRM states what's supported and what's required or not and also has note references.
In addition if you read the the thread at the top of this forum that says CRM Webclient UI FAQ - Read this before answering or posting questions then probably this question should not have been asked in the first place.
If you are planning a CRM implementation or need to learn more about a particular release then it's probably a good idea to read the release notes and the master guide for that release. Now that being said this question has been asked a couple of times here, so a search probably would have turned up some results.
I'm making this a sticky so other folks can join in the discussion. We will keep this in this forum for now so we can discuss the behavior expected.
Thank you,
Stephen
CRM Forum Moderator
Edited by: Stephen Johannes on Jan 21, 2011 8:33 AM

CRM FAQS AND MATERIAL

Dear Guys, I wd like to have nice CRM documentation...withsome explanation has anyone of you made FAQS on SAP CRM... pls send me my mailid is [email protected]

Did you check the various links here in the sticky thread?
Links to CRM Documentation

Custom message required on log on pop-up in SAP CRM WEB UI

We required custom message to the log- on popup, right now the message is coming after we give the user ID and password "starting SAP CRM" instead of that
user required welcome message.., how can achieve this ?
Please reply as soon as possible.

Hi Pankaj,
did you already check the guide in the CRM Wiki:
https://wiki.sdn.sap.com/wiki/display/CRM/WelcomeUserMessageinWeb+UI
Hope this answers your question.
Best Regards,
Michael

ICI - How to display custom error messages in SAP CRM

Hello,
we are working on a custom Contact Center which interfaces with SAP CRM Version 7 with Enhancement Package over ICI.
The basic call functions like accepting, hanging up, holding and retrieving are fully implemented and are working already.
Our goal is to display error messages in the CRM so that clients know there is something wrong, for example why he can't be log in successfully (e.g. the telephony server isn't reachable).
We already found the ICI Documentation file which provides us the CRM SOAP error codes and tried to send SOAP Fault messages, but never got
them to screen.
Please find an attached example screenshot what we mean exactly, reproduced by trying to make a call with CRM user while BCM CDT isn't
running in the background.
Regarding to this topic we've the following questions:
- Is it possible to display custom error messages on the CRM or is this functionality limited to SAP?
- Could you provide us some further information on how to use this feature exactly (implementation details?) and how the SOAP XML should look like to get it work?
Thank you in advance!
Best regards
René Holy

NewUser7 wrote:
Please correct me if I am wrong
I need to create an entity adapter and attach an error handler with the adapter? or can i handle that in the event handler itself. I coulnt find any api for handling errorsYou can do it both ways but since we are talking about event handler now, then in 9.x you need to extend com.thortech.xl.client.events.tcBaseEvent class for creating a event handler. In tcBaseEvent class there are various flavors of handleError method. So use that as per my note earlier and you should be good.
HTH

SAP-CRM - Auto Confirmation of Contract Account from IVRS to SAP-CRM IC Web

Hello Experts,
In Our Projects we are Using SAP-CRM Web Client for Call Center Processes. AVAYA is a Third Part agency which have developed the IVR system for handling the Consumer Calls. We have Developed BAPIs which will fetched data from SAP based on Contract Account entered by Consumer on IVRS. AVAYA have developed the CTI Pop-Up also which have several Consumer Details along with CA. Now Client wants that CA , entered by Consumer on IVRS, will be autoconfirm to CRM - Web Client. If anyone have any document for doing all these setting please share with us & Provide us guidelines...
Regards,
Abhishek Chopra

Hello Abhishek.
You can refer to [Note 707104 - Account identification from attached data|https://service.sap.com/sap/support/notes/707104]. It describes how to set autoconfirmation based on CAD.

SAP CRM - no confidence in UI by SAP?

After reading this blog and looking at the article attached to the blog. I had an interesting question:
Can Rich Internet Applications finally be accepted as a credible application development platform for SAP?
Does SAP have any confidence in its own CRM software? Right now SAP is touting how easy to use the new version of SAP CRM is, and yet this article implies they don't use their own product's user interface.
Now I know the eSOA mantra says this shouldn't matter, but I would say this is one of those cases where it doesn't. If the vendor won't/can't use their own CRM software because the UI is too ugly/clumsy or other reason, why should I as a customer.
As a customer I don't want to purchase a CRM software and then have to purchase a better UI to go on top of the software. I might as well spend the money on software that might have a better UI perceived by my sales folks(think siebel, salesforce.com, sugarcm, etc), and spend those dollars on integration instead. It's a lot cheaper to do integration work, than completely rewrite the UI to meet my users needs.
I'm also wondering why SAP would even send this message by displaying this article on SDN? I'm sure if the guys at oracle saw this article, we would see a press release from that says something of the like:
"Even SAP acknowledges, that SAP CRM is too difficult to use".
I bring this up because we are selling use of SAP CRM 2007 in house right now, and it makes it harder for me to sell the solution to my business users, if there are conflicting messages on the market.
Take care,
Stephen

> Wow, you almost have the "nightmare" scenario when it comes to maintenance. I just have to ask what functional areas (high level) did you implement? Was it the marketing module?
I can tell you...
We were using Mobiles Sales with activities, campaigns, sales documents and master data and we switched that to CRM 2005 and Portal (+ adding BI reporting functionality with BI-CRM content). For the Java part there's enough said (by me) already, I won't start again with that (mess). The CRM looked pretty well at first sight but devil's in the detail.
> The marketing module in CRM 40 was so unstable on SP08 that basically we ditched the application and wrote something custom in the SAP GUI instead. Any t-code that had over 400 related notes(segment builder) is just a nightmare not to mention just plain bugs in the PCUI that we weren't willing to wait a month for fixes.
Well.. people have always be VERY helpful, especially the guys and girls in India were doing a very good job at fixing bugs - once the communication was done via email and not via phone...;) But you're right - it's taking sometimes too much time to get a fix and yet-another-note.
> I still think the SAP GUI sometimes beats the web based interfaces, once you learn how to use it. The problem was that everyone got obessed with zero-client installations and forgot about the benefits of "specialized" clients. Now everyone is basically trying to make a web browser work like a desktop client, which puts you back full circle.
Everyone THINKS it's zero installation but in fact you have to configure proxy exceptions, add/install certificates, enable/disable Javascript things, add trusted sites, (re-)configure firewalls on Laptops, delete browser caches, install SVG viewer and other "plugins", install and maintain security fixes for the browser etc. etc. and this on a distributed environment where our sales reps are spread over the whole world in different time zones. So the "zero-installation" is nothing but marketing flowery because the maintenance you needed to put into Mobile Sales is now needed for the browser - nice antagonism
> In would have been interesting to see how well SAP would have fared if they had made the mistake of making the original R/3 application 2-tier instead of a 3-tier client/server.
It's been like that @ R/2 times and I must tell you I loved the green screens (http://www.sapdesignguild.org/resources/images_hist/R2-0.GIF and http://www.sapdesignguild.org/resources/images_hist/SCREENO1.GIF)
Markus

Variant Configuration in SAP CRM

Hello all
My client is currently using SAP R/3 4.7 and heavily use VC for configurable products and also for pricing but in the process of moving to ECC
Now we wish to explore the possibility of using SAP CRM 7.0 to enable our sales force to use CRM Web GUI to create quotes and sales orders ( in the future) for configurable materials.
My questions are as following:-
1. Is it possible to download all VC related data into CRM from R/3 including pricing? I understand that for different VC object, I will have to use different CRM objects but is it possible? If the data transfer is possible, is it typically done by a middleware resource?
2. I would also like to confirm that by creating a run time version and Kbase is required to enable the download to CRM.
3. No changes are possible on the product that can be replicated back to ECC
4. Looking at the forums - I gather that "from CRM 2007 the PME is replaced with WEB UI in CRM. IF you want to do the modeling of a product then u need to use WEB UI and also for generating the KB" - does anyone have any information on this using the XCM ?
If you could please point me to the appropriate help on this topic, I would really appreciate it.
Best regards
Raj

Hi Anne,
Hope you have done the following settings -
The product is marked as configurable in the product master data.
Product configuration is activated. You activate product configuration in Customizing under Customer Relationship Management Master Data Products Settings for Configurable Products Allow Configurable Products for a Product Type . For more information about activating product configuration, see SAP Note 854170.
You have created a product model (SAP CRM), or replicated a knowledge base with the configuration master data from SAP ERP to SAP CRM
These are mentioned in the below link -
Product Configuration with the Configuration Engine in SAP CRM - SAP Library
Hope this will be useful.
Thanks and Regards
DJ

Data of Pop Up (Third Party Provider) is not copied over to SAP CRM Web UI

Hi Experts,
we have created a Function Group (ZDI_PAYMENT) and have defined FM ZDI_PAYMENT_SET to set data into the variables of this Function Group and FM ZDI_PAYMENT_GET to retrieve data out of the same variables.
Process is as follows: A customer wants to pay with his credit card but credit card can not be saved on the Service Order. So that is why a token is created and this token is saved on the Service Order. To create this token SAP CRM is connected via HTTP Connection to a third party provider. When user needs a token he pushes a button and a pop up is openened. This pop up is already provided by third party provider and in this pop up the user introduces credit card number and on the same pop up the token is visible and just has to be copied over to the SAP CRM View.
Problem now is that when we made testing we found out that for some user it works fine and FM ZDI_PAYMENT_GET gets actually the values for token and data is copied over to SAP CRM but for others it does not work. So we think it has to be to do with the browser settings but we are not really sure.
Has anybody experience with that?
Regards,
Oliver Schultze

Hi Experts,
we found out already what was the problem. We have used a URL to log in into the SAP CRM that has a port. Log In Link should be without Port.
Regards

SAP CRM FAQS

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