SAP CRM material

Hi,
Can anybody let me know about the SAP CRM online material. I am new to SAP CRM and i want to learn SAP CRM.
So please help me.
Thanks,
Archana

Hi,
If you want to learn for self learning, goto help.sap.com. If you want to learn for project follow best practice doc. at help.sap.com. Best practice docs are preconfigured scenarios.
Best regards
Pankaj Kumar

Similar Messages

Study Material on SAP CRM fundamental

Dear Friends,
I am Prasad, very new to SAP-CRM, I would appreciate
if there is any study material on SAP-CRM.
my background is : I have SAP-SD experience and 4 full life cycle implementation. and certified.
Thanks for your help and support
Prasad

Hi Prasad
CRM 2.0 IDES version is outdated i rather suggest you to go through with the latest CRM 4.0 it has got more functionalities than CRM 2.0 obviously also decide in which area you need to specialise so got many options like Telesales,Internet sales,Service etc..Also Mr.Michael Van Greet has sent you a link i checked that as well.Its costing you $60 but it seems worth buying it.Because its very difficult to find any books regarding CRM 4.0.If possible try to get it from your colleagues TCRM10-Fundamentals and Base Customising,Middleware and IPC.CR300-Sales and CR-800 Internet Sales.I hope this helps!!
Cheers

Sap CRM study material needed

Hi Everyone,
I'm an abaper and now I would really like to learn Sap CRM.
can anyone tell me where can I find good study material for beginners like me. I need some tutorials that explains everything from scratch.
thanks in advance.
Pooja.

Pooja,
Your best bets are the following:
Purchase the OKP materials for SAP CRM
http://service.sap.com/okp
Buy the SAP Press books on SAP CRM
http://www.sap-press.de (international) http://www.sap-press.com (united states)
Get a subscription to the CRM Expert Online
http://www.crmexpertonline.com
Read the entire CRM wiki for more ideas:
https://www.sdn.sap.com/irj/scn/wiki?path=/display/crm/home
I'm going to lock this thread as it will normally turn into a thread of e-mail distribution of documents after several posts. However the areas I gave you should provide enough starting points for CRM knowledge.
Thank you,
Stephen
CRM Forum Moderator

Need some material regarding sap crm base customization

hi to
this is nagaraju want some material about base customization in sap crm ,
if any one having plz forward to me
my mail id [email protected]

Hi nagaruju,
Look at best practices.
-<a href="http://help.sap.com/bp_crmv250/CRM_DE/index.htm">SAP Best Practices for Customer Relationship Management - V2.50</a>
Regards.
Manuel

Why SAP SRM material replication happens through CRM middleware?

Can some one help me to understand, Why SAP SRM material replication happens through CRM middleware? Is there any functional/Technical reason behind this design?

Dear Sridhar,
SRM releases later SRM 4.0 are working with the same middleware implementation,
there where no changes between the releases. The SRM middleware implementation
was decoupled from the CRM middleware development at that time.
(Middleware is based on the basis functionality of queued Remote Function Calls qRFC)
Regards
Laszlo

SAP CRM Training Material

Hi Friends,
I am planing to learn SAP CRM, Kindly please help me to get SAP CRM training materials.
I appreciate your help in advance.
Thanks,
Regards
Venkat

Hi Sundar
There is a study material for Middleware CR-555.Am not sure whether you can download it.
Cheers

Need help in getting information/training material for SAP CRM (Functional)

Hello,
I am a SD Consultant.
I want to learn SAP CRM (Functional) on my own without going to any training institute or some thing.
Therefore, can anyone help me in forwarding the link(s) or document(s) with which I can learn about SAP CRM (Functional).
I want information/training material regarding SAP CRM 7.0 (on system/software working, not the general information, for example- why CRM, where CRM, etc)
For example, about org data, org structure, possible scenarios, etc.
Thanks in advance for spending your valuable time for me.
Regards,
T. Chaitanya
<<Moderator Message: Sorry, can't do. Search!>>
Message was edited by: kishan P

Hi Chaitanya,
Since You are already a SD Consultant, We assume you are very much familliar with SAP and for you CRM will also be not a big Deal.
Customer Relationships Management (CRM) is a model for managing any Organization's interaction with current and future customers. It involves technology to organize, automate and synchronize SALES, SERVICES(postsales) AND MARKETING(presales).
First of all you need to get SAP CRM installed in your system and then you need to get command over Account and Contact Management (Business Partner). The same can be learned using WebUI or GUI. From GUI the transaction launcher is WUI then web page opens up enter your credentials and select Role - Salespro. Open the Account and Contact section and do some R&D and you can learn. But in GUI you need to go to SPRO -> IMG -> Cross Application Components -> SAP Business Partner -> Business Partner -> Basic Settings -> Number Ranges & Groupings -> Define Number Ranges. Here you have defined number range then you need to assign to some group created from SPRO same way. And Finally maintain Business Partner using Tcode - BP.
Then You Learn Organizational Management which allows us to map our marketing, sales, service structure maintaining company's structure including the position and Employees in an Application and assign specific attributes to the otganizational units.
Path: SPRO -> IMG -> CRM -> Master Data -> Organizational Management -> Organizational Model -> Create Org Model/Change org model.
Just Go ahead and with some more R&D in the system and taking of F1 Help of SAP Documentation I think you can easily learn SAP CRM.
Regards,
Piyush

Need information/training material regarding SAP CRM Functional

Hello,
I am a SD Consultant.
I want to learn SAP CRM (Functional) on my own without going to any training institute or some thing.
Therefore, can anyone help me in forwarding the link(s) or document(s) with which I can learn about SAP CRM (Functional).
I want information/training material regarding SAP CRM 7.0 (on system/software working, not the general information, for example- why CRM, where CRM, etc)
For example, about org data, org structure, possible scenarios, etc.
Thanks in advance for spending your valuable time for me.
Regards,
T. Chaitanya

Hi ,
In the SDN lot of documents are there search in the WIKI.check the standard sap doc cr100.

New material type in SAP CRM

Hi SAP CRM Experts,
I would like to create a new material type in CRM .
Would it be necessary to create a new material type in CRM or can create in SAP ERP and replicate to CRM or in need to create in both systems? What are the steps to be followed ?
Please advice me.
Cheers
Sreedhar

You can create it just on ERP side and replicate it to CRM system. To do the replication, go to transaction R3AS an run object DNL_CUST_PROD1. This download has to be performed before the material download.
A delta download is not available so this replication must be repeated everytime data is changed in ERP. You can monitor the progress of download in R3AM1.
Regards.

SAP-CRM sap AG study Material

Hi,
Can anybody send me the sap-crm SAP AG study material link to me
Regards.
Sunil

Sunil
    The good study material is available at the following site :
     <a href="http://help.sap.com/saphelp_crm40sr1/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm">SAP CRM</a>
    This is the full documentation of SAP CRM.
Thanks
<b>Allot points if this helps!</b>

Presentation material for SAP CRM

Hi,
I am SAP SEM/BW consultant with great interest to CRM area (1% of practical knowledge of CRM). I need to prepare presentation reg SAP CRM. Can you please tell where I can find presentation materials.
Thanks

Hi,
You can refer help.sap.com to have a clear picture about SAP CRM.
Please find the following link for your information
<b>http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm</b>
Under Business Scenarios you can get all the functionalities of SAP CRM provides.
Best Regards,
Johnny.

Course WUS581 - Technical Details of SAP CRM Web UI

I had the opportunity to attend 'WUS581 - Technical Details of SAP CRM Web UI' last month in Atlanta. I understand it to have been the first time the course was offered in the US.
The course was great - here's a link to the official [description|https://training.sap.com/ca/en/course/wus581-wus581-tech-details-of-sap-crm-web-ui-classroom-095-us-en/] . I believe this was an adaptation of the material from the Deep Dive Series. I have to say, that it was pretty fast paced as well - you really need to keep up as much of the material built upon what was already taught.
The materials from the class are invaluable. The labs were well done, and offered detailed solutions. The labs were numerous, appropriate, and clean. Most of the twenty exercises were cumulative. I have since gone back to review some of the concepts, and the material stands well even outside of the classroom.
This course has given me a much better understanding of the bigger picture. While I have not come from a CRM or BSP background, I have been working with webUI on a CRM 7.0 based SAP Custom Development Solution, [Fund Raising Management|http://www.sap.com/services/portfolio/customdev/brochures/index.epx] for about half a year. So, I had at least been exposed to the workbench and some concepts over the previous six months. This course really helped me tie some things together.
I just wanted to share my experience with the group...
...Mike

Mike,
I'm curious to find out how did you find out that the course you took was scheduled. The reason why I'm asking is that I didn't even know that SAP even offered the course in the US, so I would have tried to attend myself if I found out about in advance.
Glad to see you recommended the course. There isn't going to be much CRM related technical content at SAP Teched in Las Vegas this year, however there may be at least one session attending (wink-wink), that's not listed yet. I would still recommend that CRM development folks still attend teched, because there is plenty of great technical content that we can use regardless.
Take care,
Stephen

Data exchange b/w sap crm and external system with oracle adapter

Hi All,
I am new to SAP CRM. Previously , I worked on SAP R/3(ERP).
Our requirement is that we want connection b/w these 2 system (SAP and NON-SAP SYSTEM) through EAI layer and also Point to Point connection.
If anyone hav material related to this plz provide me the link.
hemlata

Hi,
Please refer to the URL below
http://www.oracle.com/technology/products/integration/adapters/dev_support.html
regards,
Vivek

Task based UI (Guided Procedure) in SAP CRM 7.0

I am trying to build a Task Based UI in SAP CRM 7.0. I followed the steps which SAP mentions but unfortunately i can't get it work.I am a functional consultant and so its quite possible that might have missed something critical
This is the sequence of steps i followed
Step 1 - Create new BSP component
2 - Created 3 custom views
3 - Created a "Guided Maintenance Page"
4 - According to SAP documentation/material - when i open the view/page created in step 3 i would be able to see the views i created in Step 2 and i can choose the views ( and the sequence) i want to use in the guided procedure.
But unfortunately in Step 3 - i don't see any of the views i created in "Step 2" .
So just wondering what i have missed and why the guided procedure is not working.
thanks in advance!
Cheers
SS

Hi Ruby,
Thanks a lot for your reply.
In your reply you have mentioned that - "As far as I know , if you use the guided maintainence procedure , at the top you can see the number of custom views added in the component , in your case you will be able to see them as 1, 2 and 3"
The issue I am encountering is that I don't see the (any) custom view in my guided procedure.
I don't see any of the the custom views 1,2 or 3 listed in the top half of the page. All i see is a table with no entries in it.
So i am wondering if i have missed out any important step in guided procedure( task based UI) creation process.
thanks in advance!
Cheers
Subu

Creating a Sales BOM in SAP CRM 7.0

Hi All,
How to create a Sales BOM in SAP CRM 7.0 system? What is the transaction code for it ? I want to define a high level Package material in the BOM and 3-4 low level items in this BOM. What are the steps to achieve this ? We do not have ECC system connected to CRM and we are using CRM 7.0 as stand-alone system.
Thanks in advance.
--R D

Hi R D,
Please could you let me know how you achieved this. I am trying to do the same thing. But when I assign products in the component relationship, it does not explode when I use it in a contract. Please let me know if the solution you used.
Regards,
Neena.

SAP CRM material

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