SAP CRM need advice

Hi SAP Experts, I have 5 yrs of Customer Service Exp and i just completed my SAP CRM training from a SAP authorised center in Bangalore. I just want to know whether i will be considered as a fresher and should i have to take certification? i am trying to train me with more project work to gain knowledge through a small institute. Will this be enough for me to gain more info?

Hi Dev,
Thank you for your reply, the only thing holding me back is the amount that i am going to spend for taking the exam (40K), also i read some of the threads in which most of them suggesting to take certification after gaining some experience. My worry is how to find a fresher job with just domain exp and a training attendance certificate from a SAP authorised center.

Similar Messages

SAP CRM - Need Help! CR 300/600

Hi ALL,
I am new to SAP CRM. I am doing a aself learning using help.sap.com but it doesnot help much.
I need CRM sales and Service document ie CR 300/ CR 600.
Can some pleas email me the same at <removed by SAP Community Network Moderator>.
I would appreciate your help.Please help me.
Also is there any SAP CRM traning server where i can subscribe for Sap Access?? Please guide me.
Regards,
Ven

Hi,
Please refer to this thread : CRM stuff??
Paul Kondaveeti

S_DEVELOP authorization needed for CRM Web Client in SAP CRM 7.0?

We implemented an own WebUI component in SAP CRM 2007 and use it in others components (with USAGE).
After we transport the component in SAP CRM 7.0 we always got an error CX_BSP_DLC_CONFIG_GENERAL_ERR at loading the component. But if we set the permission to SAP_ALL all thing work fine.
In SAP Note Nr. 1367944 we read:
"It is not possible to run the CRM Web Client without the S_DEVELOP, activity=03
authorization because it is needed by the Web Client Framework.
The S_DEVELOP authorizatin is part of the SAP_CRM_UIU_FRAMEWORK PFCG role, which must
be assigned to every user."
"This dependency has been removed in CRM 7.0."
Do we need to install some other SAP Notes at SAP CRM 7.0?
Many thanks for advices!
Handri Gunawan

Hi Handri,
I asked my collegue here, who created the note.
The note is correct, in CRM 7.0 you do not need S_DEVELOP anymomre.
The error that you have might occur because of another reason.
Could you track the call stack of this exception?
And send me back the call stack?
Regards,
Steve

Need some help in SAP CRM ISA.

hi ,
I am very new to the SAP CRM ISA environment .So please suggest me some documents ,books name etc.
To develope ISA applications what java skills we should have.
Please help me ...
Thanks in advance to all of you..
With regards
shanto aloor

Hello Shanto,
You need a couple of months of time to attend the following courses and couple of more years for really working in few projects to understand Well that is for people like me.
CR010 - CRM Basics,
CR100 - CRM Overview,
CR300 - CRM Sales,
CR800 - E-Commerce with CRM and
CR850 - E-Commerce with R/3
Okay, for the programming skills, you need very good Java / Web Application development experience. The application (ISA) is a simple Java based Web application (not a J2EE application) built on Struts framework. So, a good knowledge / experience of Struts is a big plus.
The [E-Commerce Enhancement / modification guide|https://websmp210.sap-ag.de/sapdownload/011000358700000469462006E/] is THE reference for ISA enhancements. I can not emphasize more on this. Every page, sentence is a must read in this document. This next document has [Examples and Tutorials |http://service.sap.com/sapdownload/011000358700006120622006E/]that go with the first document.
It is also good to have ABAP development and debugging knowledge to do good development. Basic understanding of the request - response cycle - the Java to ABAP integration are all good topics to focus and learn.
You must also know the Java development process in the NetWeaver (NW). You need to know the concepts of NW Development Infrastructure (NWDI). The enhancement guide has some information relevant to ISA development.
If you really go through the enhancement guide thoroughly, you will know what more you should know!
Easwar Ram
http://www.parxlns.com

Help needed in transferring IDoc from SAP CRM to XI

Hi All,
We are facing an issue in sending an IDoc from SAP CRM to XI system. The IDoc is triggered and the status is showing as 03 in SAP CRM system(WE05 is used) but it is not getting replicated in XI System. This is verified by logging into XI System and cross checked the records retrieved by executing the transaction IDX5. No entry is found for this IDoc.
In SM58 transaction, it is giving the status text as EDISDEF:Port SAPRIO segment defn E201CRMXIF_BILLI.
Any pointers on this issues will be very helpful. We are able to send information from XI to CRM.
The project is an upgrade one and the IDocs are developed earlier and were working fine one week back and no changes were made recently.
Thanks,
Udaya

Hi Kapil,
Thanks a lot for your help. We need to delete and recreate Metadata. This is a typical problem that is encountered during upgrade projects.
Thanks,
Udaya

Need help in SAP CRM

Hi guys,
I am working as a technical consultant in ABAP. Now i want to change my career to SAP CRM as a techno-functional. I worked as a CRM technical consultant (IC WebClient) for 1 year also. I faced some interviews in SAP CRM but they are not asking me about technical's upon which i worked for the last 1 year. Anybody there can suggest me how can i pursue my career in SAP CRM. Guys, anybody can provide me what type of questions i have to face in an interview.
<b>POINTS WILL BE REWARDED</b>.
Thanks in Advance,
Santosh

Hi Santosh,
As a SAP CRM Functional Consultant you need to have the following knowledge.
1. You should be in a position to talk about the business process of the various Industries.
2. According to that you need to suggest where SAP CRM fits for their business requirement.
3. How can we Configure SAP CRM to suit the requirements of the client.
4. The basic functionality of SAP CRM - Marketing, Sales, Service & Analytics.
5. The functional process of Marketing, Sales, Service & Analytics.
6. Sales & Service scenarios based on IC Win & Web Clients.
7. Mobile Sales & Internet Sales Processes.
I hope you may aware that where an ABAPer fits in these solutions.
Majorly you should be in a position to aware that the Standard Configuration settings which are provided by SAP CRM.
You may follow the Best Practices for more information.
Hope I have answered.
Best Regards,
Johnny.

Needed SAP CRM Data model with Object, Entity and Attribute level details

Hello all,
We are working on a huge IS-U / CRM implementation and we are still in the data gathering phase. The client has a whole load of legacy systems that will be replaced with IS-U and CRM. Right now we are in the process of developing data models using Excel first and then presenting them to the client to go forward from there. For this we need to have all the business objects, entities and their attributes.
I know about the SD11 transaction, but we don't have a CRM system yet. My colleagues have access to a German ERP system and they were able to get models for HR, FI and Asset management. I tried for the Business partner / customer in there, but the models were not proper.
So, once again, I need the specific data models out of SD 11 for CRM business partner. If anybody has the information, please do pass it on to me as I need them urgently. It would be a great help if somebody can do so.
Regards
Rajesh

I suggest the following:
Please, check whether the system works if you activate the implementation BUPA_F4_AUGRP.
In addition check the notes 559662, 674869 and 782927. Maybe the notes are already implemented but you can try then the implementation of the BADI (SE19). It should resolve your issue.
I have implemented this Badi solution before, and after activation; the search help ; nor search result list did NOT show any Business partners anymore that had an authorization group I was not allowed to see.
kind regards
Davy Pelssers
SAP CRM/Security consultant

Need SAP CRM 4.0 installation guide with screenshots.

Hi any body please send me the SAP CRM 4.0 installation guide with screenshots.my mail id Thanks in advance.
Message was edited by:
Yaroslav Zorenko
mail deleted

Why do you need screenshots? Check the official documentation at
http://service.sap.com/instguides and read the notes.
What is unclear to you?
Markus

Sap CRM study material needed

Hi Everyone,
I'm an abaper and now I would really like to learn Sap CRM.
can anyone tell me where can I find good study material for beginners like me. I need some tutorials that explains everything from scratch.
thanks in advance.
Pooja.

Pooja,
Your best bets are the following:
Purchase the OKP materials for SAP CRM
http://service.sap.com/okp
Buy the SAP Press books on SAP CRM
http://www.sap-press.de (international) http://www.sap-press.com (united states)
Get a subscription to the CRM Expert Online
http://www.crmexpertonline.com
Read the entire CRM wiki for more ideas:
https://www.sdn.sap.com/irj/scn/wiki?path=/display/crm/home
I'm going to lock this thread as it will normally turn into a thread of e-mail distribution of documents after several posts. However the areas I gave you should provide enough starting points for CRM knowledge.
Thank you,
Stephen
CRM Forum Moderator

Need help in getting information/training material for SAP CRM (Functional)

Hello,
I am a SD Consultant.
I want to learn SAP CRM (Functional) on my own without going to any training institute or some thing.
Therefore, can anyone help me in forwarding the link(s) or document(s) with which I can learn about SAP CRM (Functional).
I want information/training material regarding SAP CRM 7.0 (on system/software working, not the general information, for example- why CRM, where CRM, etc)
For example, about org data, org structure, possible scenarios, etc.
Thanks in advance for spending your valuable time for me.
Regards,
T. Chaitanya
<<Moderator Message: Sorry, can't do. Search!>>
Message was edited by: kishan P

Hi Chaitanya,
Since You are already a SD Consultant, We assume you are very much familliar with SAP and for you CRM will also be not a big Deal.
Customer Relationships Management (CRM) is a model for managing any Organization's interaction with current and future customers. It involves technology to organize, automate and synchronize SALES, SERVICES(postsales) AND MARKETING(presales).
First of all you need to get SAP CRM installed in your system and then you need to get command over Account and Contact Management (Business Partner). The same can be learned using WebUI or GUI. From GUI the transaction launcher is WUI then web page opens up enter your credentials and select Role - Salespro. Open the Account and Contact section and do some R&D and you can learn. But in GUI you need to go to SPRO -> IMG -> Cross Application Components -> SAP Business Partner -> Business Partner -> Basic Settings -> Number Ranges & Groupings -> Define Number Ranges. Here you have defined number range then you need to assign to some group created from SPRO same way. And Finally maintain Business Partner using Tcode - BP.
Then You Learn Organizational Management which allows us to map our marketing, sales, service structure maintaining company's structure including the position and Employees in an Application and assign specific attributes to the otganizational units.
Path: SPRO -> IMG -> CRM -> Master Data -> Organizational Management -> Organizational Model -> Create Org Model/Change org model.
Just Go ahead and with some more R&D in the system and taking of F1 Help of SAP Documentation I think you can easily learn SAP CRM.
Regards,
Piyush

CRM Monitoring Solutions/Strategy? New to SAP monitoring need some ideas..

I started a new rotation in my IT job. I am working with the SAP Basis team and my project involves developing a "monitoring strategy" for all of the current SAP solutions our company has implemented.
I would like to first identify possible areas that may need monitored. Does anyone have ideas or suggestions for me for developing a plan specifically for CRM? Any help would be much appreciated! Thanks!

Mike,
Have you read the document: SAP CRM Operations Guide? The link below is for CRM 2007:
https://service.sap.com/~sapdownload/011000358700001185592007E/CRM2007SOGV1.pdf
Alternatively this is found at http://service.sap.com/instguides
SAP Business Suite Applications
->SAP CRM
->SAP CRM 2007
->CRM Product
->Operations Guide CRM 2007
Take care,
Stephen

Need advice on Career in SAP after completing 9 yrs in IT mainly in Telecommunication Domain with BMC Remedy Tool knowledge

Need advice on Career in SAP after completing 9 yrs in IT mainly in Telecommunication Domain with BMC Remedy Tool knowledge.
Which Module of SAP I can learn and get into as I have Tool based knowledge in BMC Remedy and fair knowledge in SQL, as I come from non-IT background. What are career prospect after completing any SAP module now will my previous experience will be taken into account?

Prashant,
One of the reasons nobody has replied to you yet is that, this is a question with so little information provided.
- There is no mention of your education background.
- Your work background is very vague.What exactly did you do in Telecommunication Domain?
- What exactly did you do in BMC Remedy? Where you just an end-user or did you do any background support work?
- What exactly did you do in SQL? Did you work on it or did you just attend training?
- Why do you want to jump into SAP? And what precisely you want to jump into in SAP?
- What are your interests? Technical or Non-technical?
- What's your career objective? Where do you want to be 5 years from now?
Without providing these information how can anyone help you? Picking a module and going with it makes no sense. What if you spend an insane amount of time and money learning a module in SAP (based on some random suggestions given here) and realize that this is not what you were looking for, or there is little scope for that module in the market? What then?
It's your career that you are planning. It definitely deserves more thought-process and planning to go into.
pk

SAP CRM Consultants Needed

SAP CRM skilled contractors for a project to start in Derby.
Mandatory
Implementation experience on at least one implementation of SAP CRM version 3.1 or higher.
Configuration and Implementation of the CIC within CRM (frameworks, transaction etc.)
Configuration of activities, statues etc.
Configuration of partner determination rules.
Process modelling skills.
Business analysis skills.
Technical team leadership.
Preferable
Experience of HR processes and there implementation in shared services
Experience of call centre management and Metrics
Knowledge of version 4.0 CRM and WebCIC
Please contact me if you are interested in further information or pass on my details to anyone who might be.
Thank you in advance for any assistance you can offer.
Kind regards
Emma
Emma Lloyd
0161 942 2634
[email protected]

As far as I know, you can only get a visa if there's no resource avaliable in the whole US, looks like too much effort for a company to justify a visa, I don't know if this has changed but 1 year ago, was almost impossible.
Cheers!
Luis

Advice on SAP CRM

Hi Experts,
I am working on SAP ABAP, is it good to learn SAP CRM for future career, basically i am Graduate in Maths & Chemical engg.; working on ABAP for the last 3 years, i am very much interested to switchover to new SAP areas. I am doing my M.B.A(Part time course) and i have couple of years of experience in PHP/MYSQL before i was SAP consultant.
Please suggest is it fine to me in future & let me know future of SAP CRM.
Thanks in advance.
REgards.
Vishnu.

Hi Vishnu,
You have good experience in ABAP .you did not mention in which areas you are comfortable with Like SD or MM .if you want to be an techno functional expertise you can always think of having good knowledge in one of the areas you work with .
As you are looking for the career in CRM just go through this.
CRM deals with Customers .
Customer Relationship Management has become a crucial factor for the success
of a business. The customer is of central importance to the company and its
business processes.
The goal of CRM is to establish, retain and improve long-term relationships with
customers.
Traditional direct sales is characterized by decentralized information on customers.
In some cases, only one employee has knowledge of the customer and contact
information.
This information is not typically used collectively within the organization.
If information is forwarded, it is often limited and incorrect. Employee
fluctuations mean that valuable customer information is often lost.
Every employee who requires information on customer contacts can now use
CRM to obtain immediate access to all contact information.
By analyzing information, a company obtains broad knowledge of customers.
This enables a company to improve the services they offer, process inquiries more
quickly, develop relationships and promote stronger customer loyalty.
The mySAP CRM solution supports marketing, sales/distribution, and service
processes across all contact channels and supplies accurate analyses that can be
used for decision-making purposes.
mySAP CRM is a best-of-breed solution that allows you to optimize customer
relations across all phases, from customer acquisition through sales via all
available distribution and interaction channels to customer service.
mySAP CRM is based on the SAP NetWeaver technology platform, which means
that it can be seamlessly integrated into your existing IT landscape right from
the start.
Sail

SAP CRM 5.0 ABAP + Java - Need to install JCRM

Hi everybody.
I've already installed a SAP CRM 5.0 ABAP´+ Java system but when installing i've only selected to install CRM APP components and didn't select JCRM CRM Java Components.
I've also patched Java components with JSPM.
Can i install those components (JCRM) now that system is already installed? How can i do it?
Thanks in advance.

Hi Romina,
Yes you can install it later not just for CRM but for any SAP Solution from the Business Suite or SAP NW04s.
You have to start JSPM and select Install Additional Usage Type and select JCRM.
Make sure after you install the new type to check your software components
http://HOST:5XX00/sap/monitoring/SystemInfo. to see if all your components are in the correct stack.
Best regards,
Juan Jose Alvarado

SAP CRM need advice

Similar Messages

Maybe you are looking for