SAP CRM or SAP-SD

Hi gurus,
Inputs on what is better SAP-CRM or SAP-SD for job market globally.

Dear Zenia,
As far as my experience says, Job market for SAP-CRM is much better.
CR Docs:
http://mysapbi.blogspot.com/2006/12/sap-crm-tutorials.html
Sap CRM Help:
http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
SAP Building Block Library:
http://help.sap.com/bp_bblibrary/600/BBlibrary_start.htm
Service MarketPlace:
https://websmp210.sap-ag.de/~form/sapnet?_FRAME=CONTAINER&_OBJECT=011000358700000288472004E
SDN CRM Links:
Links to CRM Documentation
Hope this helps you.
Do award points if you found them useful.
Regards,
Rakesh

Similar Messages

What is the difference in SAP CRM and SAP R/3

Hi Experts,
I am new to the CRMs system. Please clarify the following points.
what is the difference between SAP CRM system and SAP R/3?
In SAP R/3 contains the different module like SD , FI, MM, HR... Like that in SAP CRM also have different modules.?
How diffrent SAP CRM from SAP R/3?..
How to know the Basics of the CRM?
The ABAPers which are doing the coding in SAP R/3 is ok to for doing the coding in SAP CRM also. or any difference is there?
Please clarify
Regards

Hi
SAP R/3 is the core ERP package software with various modules integrated like SD,MM,PP,FICO to automate the business process in the organisations and companies and to increase the productivity by automating the manual processes and SAP CRM is New dimentional module of SAP to focus on the Customer relations and customer centric information from all angels at 360 degrees for marketing sales and service areas with different channels like internet sales interaction center and field sales (mobile sales)
Refer to the link below for CRM
http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
http://help.sap.com/bp_crmv250/CRM_DE/index.htm
Reward points if helpful
Dinaker vikas

WHICH IS BETTER OPTION IN THE U.S. MARKET SAP CRM or SAP SD

HI I WISH TO DO A COURSE IN SAP I HAVE TO DECIDE BETWEEN 2 OPTIONS SHOULD I DO SAP SD or SAP CRM WHICH ONE IS A BETTER OPTION AS I AM AN M.B.A. IN MARKETING WITH NO I.T. OR TECH KNOWLEDGE AT ALL. SO WHAT CAN YOU RECCOMEND PLEASE REPLY IT WOULD BE APPRECIATED
THANKS

Hello Monty,
I m located in Mumbai, India.
Surely I would have helped in India.
As far as NY or NJ is concerned I don't know much.
Here in India we have SIEMENS or GENOVATE which provide SAP Cerification.
Search for some authorized training acadamey of SAP there, search on net........
Definitely U will succeed.
Reward me points, if this helps.
Anubhav
[email protected]

RFC connection - SAP CRM to SAP R/3

Hello all,
We have a requirement in the project, where client is already using SAP R/3 ERP system, and is going for CRM for e-commerce. Now as they have most of the development already done in R/3, they want to use some Function Module or say Report Program already developed in R/3 to be used in CRM system.
Please tell, if this thing is possible via RFC connection, and if yes, then how can we go about doing it? It is a critical requirement.
Thanks in advance,
Rohit Khetarpal

In transaction sm59 define an rfc destination in CRM that connects back to R/3.
You most likely already have one for bdocs etc. You can use this one or create one specific to your task.
Create an RFC user in R/3 that will have sufficent authorization to run your remote enabled function modules in R/3. Assign the user to your new CRM rfc destination in sm59 if you've created a new rfc destination.
Make sure the remote enabled check box in your R/3 function modlule attributes are ticked.
In your CRM program call the R/3 function module with the name of the rfc destination you created, as below.
call function ' my_r3_function_module_name' destination 'the_rfc_destination_name'.
You will need to add in the fm interface manually, i.e. importing, exporting, etc.

Connection from sap crm to sap r/3

Hi All,
how the data flows from crm to r/3.i know that it is through middleware.what is the RFC that is used to transfer the data?
Every BP created in crm will flow to r/3 or will there be any conditions or exceptions.please help in understanding this.
Regards,
Sai Prasad

Check the following Links:
I want an explanation for this connection between R/3, CRM and IPC ??????
Document flow from R/3 to CRM
BP Changes From CRM to R/3
BP Changes From CRM to R/3
Reward Points if useful.

How to stop the replication of a particular business partner from sap crm to sap ecc - BDOC

Hi experts,
I need to know the procedure to stop replicating a particular BP #1234(example) from CRM to ECC. I don't want this BP to be replicated in ECC as in ECC this BP will not be maintained.
BDOC failure:
In my current scenario BDOCs are failing with error like "No BP exist". Since this BP #1234 itself is not present in ECC, the error is obvious.
This BP #1234 is defined in CRM as an Org. Unit. We don't maintain Org. Unit in ECC. All other BP are saved under this BP(#1234).
Issue:
So whenever a new BP(example #ABC) is created, the BUPA_REL type BDOC fails with error "BP with number #1234 doesnot exist.
I don't want this to happen. So what i found if we can stop the replication of this particular BP #1234, then if we make any change to the relation BP, this error should not come.
Please help me to resolve this BDOC error.
regards,
Vicky

Hi Ganesh,
1st we create a Organization structure through tcode-PPOSA_CRM.
A business Partner is created which represent the Organization Structure partner ID.
2nd we create a BP through and do a Org. assignment in tcode - PPOSA_CRM.
A business Partner is created which represent the any customer partner ID.
As soon as you do an assignment,assigning the customer BP to the org BP, a BUPA_REL BDoc flow but it fails.
Error we get in the BDoc: "BP XXXX doesnot exist"
Reason: Since this Org BP is not present in ECC, the BDoc fails in CRM.
Possible Resolution 1:
1. I created this Org. BP in ECC through CRMM_BUPA_MAP
2. The BP got created.
3.Then i tried to assign a new customer BP to Org BP to check if the issue is resolved, but we get another type of error 'BP is not defined as internal Org. Unit".
I don't know how to define BP as an internal Org. Unit in ECC?
Can you please help me in this.
Possible Resolution 2:
If i can stop this particular BUPA_REL BDoc which contains this Org.unit BP, from getting replicated, means when i assign the customer BP to Org.Unit BP, BUPA_REL should not be triggered.
I don't know if this is possible or not, but if this is possible, i would consider this a last option to resolve this issue.
Please let me know if this helps you to understand the issue i am facing?
regards,
Vicky

SAP CRM AND SAP R/3

HI,
IS THE DATA IS SAME IN R/3 AND CRM SYSTEMS.
WHAT EVER FM'S AND BAPI'S AVAIABLE IN R/3 SYSTEM ARE ALL AVAILABLE IN CRM OR THERE MAY DIFFERENT IN CRM?
THANKS IN ADVANCE..

Jak,
There will be huge difference. Again it depends on what functionality you are looking at. Most probably you might find some common BAPI's on the sales side only.
regards,
Ravi

How to generate Billing Request Items in SAP CRM

Hi Folks,
We have requirements to create BRIs for Service contracts. Each BRI will create a Debit Memo Request in SAP ECC.
All Billing activities happens in ECC.
I did the following configuration:
1. Synchronization of master data (SAP CRM and SAP ECC)
2. Synchronization of pricing conditions (SAP CRM and SAP ECC)
Conditions are identical in both systems.
3. Customizing of service transactions in SAP CRM
You have set the External Billing indicator for the relevant item categories. You do this in Customizing for Customer Relationship Management, by choosing Billing Define Billing Relevance of Item Categories.
4. Customizing of controlling objects in SAP ECC
You have defined CRM controlling objects to which costs and revenue generated by external billing can be automatically assigned. You do this in Customizing, by choosingIntegration with Other SAP Components Customer Relationship Management Settings for Service Processing Controlling Integration
5. Controlling integration: Customizing: Integration with Other mySAP.com ComponentsCustomer Relationship Management Settings for Service Processing Billing Integration Map Transaction Types and Item Categories.
When i release the Contract items, I dont see any BRI created. I am not sure where should i check, if BRIs are created.
I have following questions:
1- Where to check if BRI is created for contract
2- How to generate BRI.
3- Can i debug the process of BRI creation? Is there any FM which gets called or BADI?
4. what am i missing in above config.
Any help, material will be helpful.
Regards,
Shastri.

Hi Naresh,
You need to use Billing Plans for Service Contracts Scenario to create BRI items.
In the Billing Plan - you can assign whether it is a Periodic Billing or Milestone Billing. Then you need to assign this billing plan to item categories. So based on the period (monthly,quarterly,yearly) - the BRI items will be generated.
So Please try using Billing Plans for your scenario. As you mentioned earlier, you are using ECC for all Billing purposes. So the system will create one Debit Memo Request document per Contract and it will each line item for each of the BRI's in Service Contract. System will not generate one DMR per BRI item.
You can check the BRI items generated at the item level --> Billing Plan Tab page (Assignment Block in Web UI).
Hope this helps.
Regards,
Siraj

Connecting SAP CRM (or R/3) to FileNet

We are implementing a SAP CRM 5.0 system, and FileNet P8 is to be used as the document repository for SAP CRM.
We are using the FileNet adaptor, called ACSAP for SAP R/3, which allows us to connect to SAP CRM using the generic ArchiveLink functionality. However, we have found that the generic SAP ArchiveLink functionality is very restricted compared with the standard SAP CRM document management (e.g. versioning, creation from templates etc).
For example the documents tab on a SAP object, such as the business partner, allows users to import or create documents from new or from a template. The user will be prompted to enter metadata and this document will have a version associated with it and it can be checked in and checked out by the user. However we are currently using ArchiveLink which requires the user to click "activate ArchiveLink" to create the ArchiveLink folder. In order to save a document in ArchiveLink the user must then import or create a document in the ArchiveLink folder. Unfortunately most of the functionality mentioned previously, such as creation from a template and metadata capture, is not available when creating a document in the ArchiveLink folder. We have also found that due to the lack of metadata the document name is generically assigned and thus is not useful to the user for identification.
In addition it is not possible to force users to save their documents into ArchiveLink, therefore they are able to save them outside of the required document repository. We have been unable to find a good solution to this problem.
So we want to know if it is either possible to:
- Specify that SAP CRM document management use ArchiveLink as its standard document repository?
- Connect FileNet/ACSAP directly to SAP CRM document management without using ArchiveLink?
Has anyone had experience connecting SAP CRM (or SAP R/3) to FileNet, and is able to provide us with some insight?
Thanks
Philip

Question was recreated in DMS group. No answer as yet, but hoping to get answers from SAP soon.

Integrating with SAP CRM / SAP ECC apps with SMP 3.0

Hi All,
I have some questions for integrating SAP ERP / SAP CRM applications with SMP 3.0, what my questions is
1) I want integrate SAP ERP / SAP CRM apps with SMP 3.0 from scratch. (which are available in the SAP Portal)
2) For that what are all the per-requisites, after integration is done if application want required any changes then how to update that app.
3) Provided SAP ERP / SAP CRM applications are all available executable only, is there any source are available for all theat apps.
Some of SAP ERP applications SAP ERP Customer Order Entry, SAP ERP Order Status, SAP ERP Quality Issue, SAP Employee Lookup and etc.. and
Some of SAP CRM applications SAP CRM SALES, SAP CRM SERVICE MANAGER, SAP Customer and Contacts, SAP Customer Briefing, SAP Customer Financial Fact Sheet, SAP Customer Loyalty, SAP Direct Store Delivery and etc... which are all available in the SAP Portal.
Please help me on the same.
Thank & Regards,
Ranjith Lingala
+91-9985241328

Hi All,
I have some questions for integrating SAP ERP / SAP CRM applications with SMP 3.0, what my questions is
1) I want integrate SAP ERP / SAP CRM apps with SMP 3.0 from scratch. (which are available in the SAP Portal)
2) For that what are all the per-requisites, after integration is done if application want required any changes then how to update that app.
3) Provided SAP ERP / SAP CRM applications are all available executable only, is there any source are available for all theat apps.
Some of SAP ERP applications SAP ERP Customer Order Entry, SAP ERP Order Status, SAP ERP Quality Issue, SAP Employee Lookup and etc.. and
Some of SAP CRM applications SAP CRM SALES, SAP CRM SERVICE MANAGER, SAP Customer and Contacts, SAP Customer Briefing, SAP Customer Financial Fact Sheet, SAP Customer Loyalty, SAP Direct Store Delivery and etc... which are all available in the SAP Portal.
Please help me on the same.
Thank & Regards,
Ranjith Lingala
+91-9985241328

Crystal Reports access to SAP/CRM 6.0 with Integration with SAP Solutions

Hello,
we are running Crystal Reports 2008 with SAP CRM 6.0.
To boost productivity or Report writeing we need especially access to:
- Function Modules
- the CRM Business Objects Repository (Transaction SW01).
What kind of SAP/CRM ( or SAP / ERP ) Objects can be accessed with the Integration for
SAP Solutions ?
The BO Documentation [BusinessObjects XI Integration for SAP Solutions User's Guide|http://help.sap.com/businessobject/product_guides/boexir31SP2/en/xi31_sp2_bip_sap_user_en.pdf] does not give a clue if this is possible.
However, Ingo Hilgefort stated in his book that it is at least possible to access ABAP Functions, SAP Querries and SAP InfoSets.
What is the minimum product portfolio and the necessary Version - Can I install the following products stand alone ?
Crystal Reports 2008
Integration for SAP Solutions
Tomcat / Jaco
or
Must I need at minimum BO Edge and must install the CMS Server ?
Thank You
Martin

HI,
What kind of SAP/CRM ( or SAP / ERP ) Objects can be accessed with the Integration for
SAP Solutions ?
here is also a blog about this:
/people/ingo.hilgefort/blog/2008/03/23/businessobjects-and-sap-part-4
However, Ingo Hilgefort stated in his book that it is at least possible to access ABAP Functions, SAP Querries and SAP InfoSets.
>> correct. It is also in the Installation Guide / User Guide for the SAP Integration kit. You can use ABAP Functions, ABAP / SAP Queries, InfoSets, Tables
What is the minimum product portfolio and the necessary Version - Can I install the following products stand alone ?
Crystal Reports 2008
BusinessObjects Integration for SAP Solutions
BusinessObjects Edge or BusinessObjects Enterprise
Ingo

Future of SAP CRM

Hello Friends,
I need a very sincere advice with the help of this forum and would really appreciate the SAP folks to open-up and provide your best futuristic and honest suggestion
My Background
I have a total of 7.5 years of experience that includes 6 years of SAP presales support activity. Now when I say presales as you all know it stars from LEAD QUALIFICATION and ends to LEAD CONVERSION and the capacity of work that is involved between these two word is enormous. So far my professional career got totally engrossed into RFPs, RFIs, RFQs proposal preparation, SOW preparation, estimation, client presentation, case study, defining GTM strategy, coordination between different teams (Infra, COE, Sales, Legal.....). Though this role has given me lots of knowledge on the domain (manufacturing, retail, utility, consumer goods...) as well as SAP (ECC, SRM, SCM, CRM, BI/BW.....) but what I think if I can combine my current experience (I call it as domain) with real time project experience in some module of SAP; then it will add more value and wattage to my CV as well as my future career path.
My Thoughts
I am sure there are many professionals like me who have chosen this kind of path for his/her career, but the biggest question comes WHERE ARE WE HEADING TO!!!!!!! --a sales professional, or Bid manager or an account manager there on to practice heads and so on. The answers is yes these could be an option but to be a good solution architect or AM/BM in SAP space i think it is important to be well versed with one of the modules in combination with domain.
Future of SAP
We all know the future of SAP is heading from CAPEX to OPEX market which mean CLOUD is / going to be HOT CAKE for its customer, then comes some of the emerging technology like CLOUD COMPUTING, HANA, Mobility SucessFactors, HADOOP etc. I am sure people will agree that in every human the wisdom teeth comes only after certain age but that doesn't conclude with the downfall of all other 32 teeth and in my opinion so is SAP. With these emerging technologies the backbone of SAP R/3 will continue to exist.
My Questions
The next important aspect comes what combination of modules should a professional like me choose to gain project experience and what is its future/milestone because these days we have been hearing a lot of new technology within SAP space. Please suggest from the below list which I thought could be the probable options
SAP CRM Functional
SAP SD
SAP SD+CRM
SAP SCM (APO, DP, SNP, GATP, PPDS)
SAP IS Retail
Please share your thoughts and suggestion and I am sure it will definitely add value in my decision. I appreciate your thoughts in anticipation
Regards
Shekar

Hi Sridhar,
I don't this is the right place to discuss these doubts. Please find below link to get detail info to get your query. I would request please close the thread afterwards:-) as it is showning in highlighted list. You please inroll below courses then defintily will find out your answer. have a good day.
https://open.sap.com/courses/s4h1http:// SAP HANA
https://open.sap.com/courses/hana3 SAP HANA development
Thanks,
Prem

Difference between SAP CRM and mySAP CRM

Hi ,
can anybody tell me the Difference between SAP CRM and mySAP CRM.
Regards,
Shaker.

Personally I have never called it mySAP CRM even though I have worked with SAP CRM since version 2.0C.
IMHO: Calling it SAP CRM + numerical version number is lot easier to understand
If you look at a CRM system the installed component could be one of the following:
BBPCRM 20C SAP CRM 2.0C
BBPCRM 300 SAP CRM 3.0
BBPCRM 310 SAP CRM 3.1
BBPCRM 400 SAP CRM 4.0 / mySAP CRM 2004
BBPCRM 500 SAP CRM 5.0 / mySAP CRM 2005
BBPCRM 510 SAP CRM 2006s(1)
BBPCRM 520 SAP CRM 2006s(2)
BBPCRM 600 SAP CRM 2007 / SAP CRM 6.0
BBPCRM 700 SAP CRM 7.0
I'm not sure about some of the other versions.. but I believe that covers most.
Take care,
Stephen

SAP Interactive Forms by Adobe with SAP CRM

Hello community,
I'm sure most of you would have seen the exciting videos showcasing the use of SAP Interactive Forms by Adobe with SAP CRM 2007 & SAP CRM 7.0. In case you haven't, you can find a couple of them [here|https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/d05bc7e9-0183-2a10-17ab-cf77195fcdec] and [here|https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/00fddbc0-e3c9-2b10-05b4-dd1aced4ad12].
What I would like to ask of the community here is to share some of the experiences and feedback regarding the use of SAP Interactive Forms by Adobe with different business processes in SAP CRM, be it order managemnt, activity management or business partner management. Any implementation examples would be great!
Thanks in advance!
Regards,
Sandeep

Hi again
I solved the problem by installing the Adobe Designer 7.1.
Now my next problem is that I have no ADS (Adobe Document service).
That makes sense to my Adobe forms newbi brain. My guess is that the ADS must run on the JAVA stack and my testdrive is a ABAP stack only.
My next shot will be to install an JAVA testdrive on top of my ABAP testdrive and see what happens.
=0)

Prerequisites for SAP CRM

Dear Friends,
I need your valuable suggestions. Briefly, about my background. I have over 13years of IT experience on Mainframes with Insurance domain(Auto, Home, Commercial etc.,). Currently working as Project Manager. I am planning jump onto SAP Ladder. Based on my little research I think SAP CRM and SAP SCM are doing/picking very good in market. Please advise, what's the prerequisites for both courses. I appreciate your help.
Prerequisites for SAP SCM?
Prerequisites for SAP CRM?
Thanks,
Ramesh

Hi Saumya
Thanks for your response, but we are into CRM 5.0 and using IC Webclient application for Call Center.
I have seen the first link before, and if you could refer some documentation relevant IC Weblcient CTI integration, it would be a great help to me.
And the questions I raised are to get the clear understanding before going to the huge documentation. I prefer to receive simple and straight solutions to my concerns.
Your points will be highly appreciated
Best regards
Sravanthi
Edited by: Sravanthi_Revella on Jun 2, 2009 8:34 AM

SAP CRM or SAP-SD

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