SAP CRM overview presentation document

Hi ,
Could any one send me the SAPCRM overview presentation document at sapdotcrmat rediffmaildotcom
Points will be surely rewareded for all replies .
Regards,
Rahul

Rahul, though Greg was very moderate, I will put it bluntly. If you need a documentation mailed to you, then this is not the place to ask for. Read the Forum [Rules of Engagement|https://www.sdn.sap.com/irj/scn/wiki?path=/display/home/rulesofEngagement] and act like a professional.
But here is the link for the [CRM documents in SDN|Re: error in b2b shop url.] put by Greg. I am not sure if Google returned this link.
Easwar Ram
http://www.parxlns.com

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Guideline Performance Initial Download from SAP for Utility into SAP CRM

Hello,
Please find below a link (valid for 10 weeks) to the document Guideline Performance Initial Download from SAP for Utilities into SAP CRM. The document is also published in the SAP Service Market Place at http://service.sap.com/utilities. Then choose Technical Information Center - Migration.
The purpose of the document is to give guidelines as well as to share experience for an efficient and high performance execution of an initial download from an SAP for Utilities system to an SAP CRM system, such as:
- Configuration of the initial download
- Ensure optimum performance for the initial download of the relevant business objects
- Avoid unnecessary business data being downloaded
- Monitoring of the initial download and taking corrective actions in case of problems
- Handle errors occurring during the initial download of business objects
- Minimize performance bottlenecks
The document explains the setup and configuration of the SAP for Utilities and SAP CRM systems only if necessary for the understanding of the solution of a described performance problem. This document does not cover the performance optimization of the delta down- and upload and the synchronization download.
The document has the following structure:
Chapter 1 describes the basics of an initial download
Chapter 2 describes how to plan and execute tests to achieve an acceptable performance
Chapter 3 describes the most important technical activities to prepare the involved systems
Chapter 4 describes the most important functional activities to prepare the involved system
Chapter 5 describes how to perform an initial download
Chapter 6 describes measures to improve the performance of an initial download
Chapter 7 provides a list of important repository tables
Chapter 8 contains a list of important SAP Notes related to initial download
I'd highly appreciate your valuable feedback on this document.
Kind regards,
Fritz
Edited by: William Eastman on Feb 17, 2011 2:34 PM

Hi Fritz,
sorry for the late late reply but I didn't notice your answer.
Here are my answers:
(1) I monitored the behaviour on the CRM system, CRM 7.0, SP5
(2) The change should be implemented in the CRM system
(3) Deactivate buffering for scenarios marketing, sale and service via SM30 and table T770MATTR.
By doing this the initial load of 3.2 million business agreements took around 2 hours, with activated scenario buffering I was at least ten times slower.
After the initial load you have to activate the buffering again.
Interesting to know would be why the scenario buffering only affects the initial load of business agreements and no other object. As far as I know the scenario buffering is relevant for the organizational management.
Regards
Alexander

Hi, I'd like to know how SAP CRM has been 'tailored' for the High Education sector? Is it basically the same product than the existing CRM or a totally different syste,? Where has it been implemented? Is there an existing document/presentation about it

Hi, I'd like to know if the SAP CRM solution for High Ed is the same product thant the existing CRM solution? Or has it been 'tailored' for High Ed? If so, how? Is there existing documentation/presentation about it? Where has it been implemented?
Thanks!
Sylvie from Montreal

Ged,
whilst generally I agree with you a question (or two) for clarification so we can be sure we're not comparing apples with oranges
I'm not familiar with O2's product lineup but given you're on Annex M is that a business package?
Are you on an Infinity residential or business package?
On the subject of the offshore support teams my experience from the other sife of the fence is that many, many of them are very technically orientated. The problem is that the ISPs they work for don't give them access to many of the tools that are needed (they need to raise internal requests to even get line checks done in some cases) and also they are very heavily scripted & monitored in what they do/say on a call.
Sounds like O2 are operating as a contact centre rather than as a call centre which is much more preferable from the customers point of view.
DISCLAIMER: although I work in the industry I do not work for BT and any opinions given are purely my own.

Upload/Read Documents from SAP-CRM to/from SharePoint

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We have a requirement to upload documents from SAP CRM to share point(select the document from the desktop and pass the data to sharepoint server) , the user should also be able to view the documents located in Sharepoint.
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Hi Ravi,
We also have a similar requirement in which we need to read the document stored in an external server from SAP CRM. Can you please let me know know how you achieved this. I will know the exact path (URL) of the document. Using this is it possible to retrieve the content of the document.
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Not able to attach the scanned document with Interaction Record in SAP-CRM

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How to create switch documents in SAP CRM?

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Hi Andre,
the class CL_CRM_ISU_ORDER_DEREG is used by the classes of the utilities process framework to create a switch doc in the context of a process. The context parameter is a reference to the process context. The class CL_CRM_IU_PR_CNTR_START, for example, uses CL_CRM_ISU_ORDER_DEREG in the ON_POD_CHANGED method to create a switch doc.
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https://websmp210.sap-ag.de/~sapidb/011000358700001113322009E/Utilities_Prozess_FW_en.pdf (available at SAP Service Marketplace -> Solutions -> SAP for Utilities -> SAP for Utilities - Product Information -> SAP CRM for Utilities -> Cookbooks&Guidelines -> Utilities_Prozess_FW_en.pdf )
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Need CRM overview for SAP BI

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http://help.sap.com/saphelp_nw70/helpdata/en/04/47a46e4e81ab4281bfb3bbd14825ca/frameset.htm
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Presentation material for SAP CRM

Hi,
I am SAP SEM/BW consultant with great interest to CRM area (1% of practical knowledge of CRM). I need to prepare presentation reg SAP CRM. Can you please tell where I can find presentation materials.
Thanks

Hi,
You can refer help.sap.com to have a clear picture about SAP CRM.
Please find the following link for your information
<b>http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm</b>
Under Business Scenarios you can get all the functionalities of SAP CRM provides.
Best Regards,
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Chirag

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You can get a useful overview of SAP CRM products from
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SAP CRM 010 overview 4.0 version.

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[email protected]
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With regards
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Easwar Ram
http://www.parxlns.com

Order in SAP CRM

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reward points if helpful
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SAP CRM overview presentation document

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