SAP CRM Pricing - Tax is not determined sometimes

Hi Experts,
we are using BADI: CRM_COND_COM_BADI to maintain to determine the taxes for every kind of possible business case. With the search values added to strucure CRMT_ACS_I_COM we search in condition table CNCCRMPRCUS00002 for the correct tax that has to be applied.
There is a weird case I have to comment. In old service orders it can happen that no tax is determined. But if I use the same data and create a new service ticket the tax is determined. I have looked into the trace for pricing and get for the old service order the error:
'No search carried out (the key field contents remain unchanged)'
So my problem is what is that key field? We want that everytime the taxes are determined again but I dont know where to start for searching.
Anybody knows this problem?
Best Regards
Oliver

Hi,
within the determination of a condition record from a condition table the fields assigned in the access sequence are considere as key fields. If there is no change to the key fields of an access sequence throughout subsequent executions of pricing the pricing engine will not trigger a search for a condition record again (due to performance reasons).
It is hard to guess why the condition record is not determined. Typical reasons are reguirement formulas, which prevent the condition from being determined or missing key field values, e.g. there might be use cases in the creation of the pricing item, where a certain attribute value is not (yet) known and hence it is not passed to the pricing engine for the determination of a condition.
What happens if you trigger an update of the conditions / pricing for this item in the already existing document?
Best Regards,
Michael

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SAP CRM Pricing - Tax is not determined sometimes

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