SAP CRM sales order

HI CRM Gurus
Now i am learning SAP CRM,
Please tell me how to create sales order in SAP CRM, how to create customer master record, and material master record.
Isn't possible to create in SAP CRM.
If possible pls tell me path or tcode
Thanks in advance
Satya

Hi
as a standard process , CRM uses the Replicated Master data from ECC .
1) Customer record will be maintained in ECC ( T-code XD01), same will get replicated to CRM
     To view customer master in CRM, use T-code : BP
2) Material master data maintained by MM module will be replicated to CRM
    To view Material master in CRM, use T-code : COMMPR01
    However Service masters can be created localy in CRM using COMMPR01.
3) Employee Master datra maintained by HR module will be replicated and creates BP number in CRM.
     To view Employee BP master in CRM, use T-code : BP
Best Regards
Nagaraj G

Similar Messages

CRM Sales Order to SAP ECC troubleshooting

Hi,
I'm trying to replicate SAP CRM Sales order to SAP ECC, I have matched (transaction and document type, item categories). But when I create sales order in CRM, the following error occurs in the Web UI:
Transmission log
SALES_HEADER_IN has been processed successfully (Notification S V4 233)
The sales document is not yet complete: Edit data (Notification W V1 555)
Unknown object type 'BUS2032' (Notification E RL 303)
SALES_ITEM_IN has been processed successfully (Notification S V4 233)
Please note that the BDOC messages state in the middleware is processed and everything looks fine in SMW01. The customer and product are already replicated from the ERP
Is there a more user friendly method to debug the error and to know the exact error.
Thanks In Advance,
Ahmed

Hi Ahmed, ,
It seems that the CSA bdoc is green (the internal CRM one) but the second , the replication one, is not created
due to this error.
Here a few advises:
Fistly create the same document directly in ECC. You might already get the same incompletion log as well in ECC and the reason should be quite obvious then.
Check as well in ECC in t-code SE91 as in which program error RL 303 is used. You might have customized code in ECC.
If this is not helping please use as well report CRM_ODE_CHECK_CFG to fing out if there some missing settings in the
BTX interface. See as well note 490932 (it is an old note but the settings mentioned are still relevant for highr releases).
Good luck with it.
Best regards
Christophe

Is it IPC mandatory for CRM Sales Order standalone (no webchannel)

Hi Consultants,
Do we still require IPC for SAP CRM sales order (standalone) though we don't have in scope Web-channel and ECC integration ..?

Hello David,
Yes, you will still need IPC to execute pricing on your sales order. This is true for any sales scenario in CRM.
The only scenario where you won't need IPC is working with ECC order in CRM via the LORD interface. However since you are running standalone this is not applicable probably.
What you may not need is the IPC configuration UI (which is a Java web app), in case you are not working with configurable products.
However, for pricing your orders you need the pricing engine = IPC.
Best regards,
Manuel

Credit Card number entered CRM sales order is not appearing in R3 Sales ord

Hi,
We are entering our Sales orders in CRM which are gtting replicated to SAP R3,In the credit card scenario ,In some sales orders entered in CRM,where the Credit card numer has been entered,In some cases,the card numer is not appearing in R3 Sales order either in the overview screen or Payment card tab,due to ehich most of the times these cards fail authorization .
Kindly let me know as to what could be the reasons as to why the card numer seen in CRM is not appearing in SAP R3,sales order?
Appreciate your help on this.
Regards
Mohammed Roshan

Hi All,
Looking forward to your valuable inputs on this as to how and why Credit Card number entered CRM sales order iwould not appear in R3 Sales order?
Regards
Mohammed Roshan

PO Creation after CRM Sales Order Creation

I am creating a CRM Sales Order and the moment I save the CRM Sales Order,
it creates a PO in ECC. I need to find out how PO is getting triggered?
When I open the CRM Sales Order it shows a PO already created for this Sales Order.
Has anyone face this or same kind of scenerio ever? If yes please let me know how can fnd the triggering point of PO creation.
Thanks in advance!!
Sachin

Hi Mathivana,
I had faced these issue several time. As per SAP standard logic whenever you saved order in CRM it replicate immediatly in ERP till that time the order will be locked for any further change in CRM to save transaction data intigrity. The lock gets removed once the CSA queue(notification) from ERP update in CRM than unlocked.
You check the in SMW01 transaction and perform search with order number you will find Bdocs are in Intermediate stage(I can't tell reason as it can be so many reason why Bdocs get stuck) -Select and activate the Bdocs once again if you are lucky and it activated your order till be unlocked.
Or else user report most common for this issue "CRM_CHECK_DISTRIBUTION_STATUS" pass order number number and document type to unlock distribution than you will be able to change order.
100 % sure shot answer. Appriciate if points alloted
Thanks,
prem

Customer Credit Limit on CRM Sales Order

Dear All,
Can the customer credit limit be displayed on CRM Sales order(Customer from ECC, we use simple credit check on SAP ECC)
Regards,
Ahmed

Hi,
The standard credit check in SAP CRM calls up the automatic credit check in SAP R/3. You must define an RFC destination, and specify this destination for the credit check.
· To define RFC destinations in CRM Customizing, choose Customer Relationship Management ® CRM Middleware and Related Components ® Communication Setup ® Define RFC Destinations.
· To specify destinations for the credit check, choose Customer Relationship Management ® CRM Middleware and Related Components ® Communication Setup ® Middleware Parameters ® Define Middleware Parameters. Then choose the activity Credit Check and enter an RFC destination for the parameter CRMCREDCHE.
You can also carry out an initial data transfer for credit data.For transactions that are still open for which you are reactivating update of credit data, you can initially transfer the credit data for a reorganization of data in SAP R/3. To do this, start the initial data transfer for object CMDOC_NOTIFY using transaction R3AS.
When setting up credit limit check, refer to SAP Note 568157, 570155 and 619500.
With Regards
Selvam T

Wrong contact partner in the CRM sales order come from ISA

Hello,
I'd like to know if is it possible to manage the partner dermination "contact from a shopping basket created in ISA.
in my case, i have a shopphing basket created by a user XX and this shopping basket is used by a other one (user ZZ) to create a crm sale order; The problem is that the contact filled in the crm order is the partner XX instead of ZZ. Is it possible to manage the determination by customizing XCM ou SPRO to define the suitable partner (ZZ)
Best regards.
CMA.

Hello CMA,
Thanks for explaining the problem clearly. Looks like you've got an issue. Though you created an "order" with reference to a "template", ISA doesn't use any Copy function configured in the backend. It is all done piece by piece using Java and ABAP code.
This is certainly a bug in standard code - unless somebody finds a note that explains. I couldn't find any SAP notes on this issue. The "Create new order on the basis of an order template" finally uses the action CreateFromPredecessorAction. While there is code available to address the "Ship-To list", "drop ship - ship-to", "Sold-To", "Requested Delivery date" etc. of the source (template) to target (basket or order), the code essentially misses to change the Contact person of the target document to the current user.
You can address this issue in two ways. # Ask SAP to fix the bug in the above class or # Do it your own way, by just introducing an action to "massage" the data the way you want. The CreateFromPredecessorAction action has one outcome editdoc.
          <action path="/b2b/createfrompredecessor" type="com.sapmarkets.isa.isacore.action.CreateFromPredecessorAction">
               <forward name="editdoc" path="/b2b/updatedocumentview.do"/>
Introduce a custom action ZFixContactPersonAction immediately after like this:
          <action path="/b2b/createfrompredecessor" type="com.sapmarkets.isa.isacore.action.CreateFromPredecessorAction">
               <forward name="editdoc" path="/b2b_custom/zFixContact.do"/>
          <action path="/b2b_custom/zFixContact." type="com.parxlns.action.ZFixContactPersonAction">
               <forward name="success" path="/b2b/updatedocumentview.do"/>
In this custom action, you can add some quick code to "fix" the contact person partner from the header.
import com.sapmarkets.isa.businessobject.header.*;
import com.sapmarkets.isa.businessobject.order.*;
SalesDocument salesDoc = null;
BusinessObjectManager bom =
        (BusinessObjectManager) userSessionData.
        getBOM(BusinessObjectManager.ISACORE_BOM);
salesDoc = bom.getBasket();
    HeaderSalesDocument header =
        (HeaderSalesDocument) request.
        getAttribute(MaintainBasketBaseAction.RK_HEADER);
String selectedPartnerID = bom.getUser().getContactData().getId();
String selectedPartnerGUID = (String) bom.getUser().getContactData().getTechKey();
PartnerList partnerList = new PartnerList();
//Get the document header - partner list value
               PartnerList partnerList = header.getPartnerList();
            PartnerListEntry contactData = new PartnerListEntry(selectedPartnerGUID, selectedPartnerID );
//Set the Contact partner in partner list
            partnerList.setContact(contactData);
//Set this partner list back to header.
header.setPartnerList(partnerList);
return ("success");
Hope this helps with little changes.
(sorry, there I am not aware of any solution with simple customization in the backend)
Easwar Ram
http://www.parxlns.com

How to add a table layout in CRM Sales order?

dear all ,
anyone know how to add a table layout in CRM sales order customer tab that using the EEWB added?
can EEWB do this? i didn't find the appropriate business object......

Hi , Swapna
is you mail address right? can not send out.
first , you should have added one field using EEWB , then to EEWB , find the extension , double click on the task, there you will find a "object list" on the right, the list will give you many many very important information , you should look through .
then double click on the "screen: ..........EEW......." , layout , there you will find the field you have added in . and you can draw anything you want there , then back to the screen flow , write you flow logic in PBO and PAI .
about the global data definition, again to the "object list", you will find a "Report source code: ......................TOP". in there ,you can define all you data .
another thing if you want to save your input field to database tables that you draw (not by EEWB added)
two ways:
1. write update table directly in PAI module .
2. you can use this BADI : ORDER_SAVE , this is when you save the order to trigger the save action.

How to determine the delivery plant in a CRM Sales Order

Hi experts:
In CRM how to work the delivery plant determination? and I can change the Plan in a Sales Order before its download to ECC?
I download the DNL_PLANT object but i don't understand what is the functionality of these are created like business partner in CRM.
Thanks in advanced by your orientation about these questions that have me a little bit confuse.
Sussie

Hi Reddy
Thanks for your reply, but the note says that only applies for India or Brazil legal purposes.
In my case I still have confuse, in a normal Sales scenario CRM to R/3 how to works the determination of the delivery plant.
I know that in R/3 is determined by:
1. Customer-Material info record (Sales Area data)
2. Customer Master data (Sales area data)
3. Material Master data (Sales-area data)
I can think that in CRM is determinate bye Material Master Data, but I still don't know if I can change
it?? and where in the crm sales order before it is download to R/3??
Thanks
Sussie

MATERIAL GROUP IN CRM SALES ORDER

Hi
I have download ECC 5.0 Material Group in CRM 5.0.
I can see it in CRM in Product Master as category id, but it is not showing up in CRM Sales Order.
Any help on this...
Thanks
Nitin

Hi Venkat
I have already assigned material group to Ordered Products but not it getting displayed. I am in need of Field Name & Data Element of material group so I can make entries in missing pricing field catalog.
Thanks
Nitin

Create complaint with reference to CRM sales order

Hi,
We have the requirement to create a complaint as a follow-up to a CRM sales order.
We don't want to reference the invoice, but only the sales order. The sales order is available in CRM,
so I would expect that we can reference the CRM sales order when creating a complaint.
However, what I find is that we need to implement BAdI "CRM_COPY_BADI_EXTERN". Is that true? Do we need
to implement this BAdI?
Is there a sample coding available?
regards,
Wim Olieman

Perhaps I should create a new thread, appears the standard complaint return CRMR allows me to create the return mulitple times against the same sales order number in CRM 7.0.
Our pricing flunctuates a bit, so we don't want the same order to be used over and over again in creating the return.
Is this the same behaivor you see?

CRM sales order and data base field in R/3

Where can I see in R/3 that the replicated CRM sales order is created in CRM?
Is there a field e. g. in the data base table VBAK or VBAP?

Hi,
you can find the information in VBAK table in field LOGSYSB, which is the logical system with which document was created.
Enter the CRM logical system name in this field, and you will find all the orders created in CRM system.
Regards,
Susanta

Replicate custom fields from CRM sales order to R/3 sales order

Hi Michael,
I have a requirement to replicate custom setype data created for CRM sales order to R/3 sales order.These fields have been created at item level.
Do you know the set of steps to achieve the same.
Any help would be appreciated.
Thanks,
Chamu

Hi,
the CRM sales order cannot be extended using set types. Set types are a functionality that is limited to products.
You can however enhance the orders by using the easy enhancement workbench (ransaction EEWB). It will allow you to add specific fields to all levels of the sales document and will take care of ALL the objects that are necessary to update and maintain he fields (functions, screens, bdocs, bapi's,...)
Depending on you system, it will also generate the update modules for R/3 (don't bet on it). Otherwise you'll have to program the extraction and mapping of the new fields in R/3.
Michael.

BDOC's to update the custom fields in R/3 from the CRM sales order

Dear All,
I need a small help.
My requirement is as follows.
When ever a sales order is created in CRM, an outbound delivery will be automatically created in the R/3 system.
There are some fields in the CRM sales order which are not there in the R/3 system.So I have to create these fields in the LIKP and LIPS tables in R/3 which is not a problem.
But I have to copy these fields from CRM to the LIKP and LIPS tables in R/3 when ever a sales order is created and saved in CRM. (This should happen automatically)
So could anyone tell me whether there are any BDOCs available to update the sales order info in the LIKP and LIPS tables and also any BADI which can be trigger for this purpose.
Thanks in advance.
Regards
Shafath

Hi,
Thanks a lot. You have given a good solution.
But a small correction.
Sales Order is not transferred from CRM to R/3. The system is creating (automatically) a delivery in the r/3 system for the sales order created in CRM (Here we will not have the sales order in R/3), so we dont have an entry in VBAK and VBAP tables.
When we create a sales order in CRM and save , the delivery in R/3 is created and the sales order is not transferred to R/3.
So while saving the sales order itself in CRM, I need to trigger a badi to update the LIKP and LIPS tables by calling a RFC (which needs to be developed in R/3).
So I need a badi which triggers when the sales order is saved and which tells whether the sales order is saved without errors or not (because delivery in R/3 is created for only those orders which are created and saved without errors in CRM) and returns the sales order number.
It will be helpful if you can send some info on this.
Any how thanks a lot for your quick response.
Regards
Shafath

Error Message"ERP adapter is called" for CRM sales order replicate to ERP

Hi All:
In our implemenation project, we use CRM7.0 stanard sales order type TA for sales order creation. And we did all the right configuration for sales order at CRM side. CRM sales order can be saved correctly.
But this CRM sales order couldn't be replicate into ERP, as in Middleware the corresponding BDoc message is yellow light and Error messsage show "ERP adapter is called".
Is anyone have same issue before, please kindly advise how to handling this issue and prossibile solution?
Best regards:
Kai

Hi Kai,
Is there any queue entry on transactions : SMQ1/SMQ2 with SYSFAIL status. If so, what is the error message it is showing?
Are you able to process the order further? Or getting an error message like "Document being distributed" or something?
Good luck,
Aaru

SAP CRM sales order

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