SAP CRM upgrade

Dear Experts,
If I want to upgrade from CRM5.0 --> CRM7.0, is there a new fresh installation or what they does?
Please let me know or suggest me the suitable document on this topic.
Thank you..
Nitin

Hi,
CRM5.0 is based on SAP NetWeaver 7.0
CRM7.0 is based on SAP NetWeaver 7.0 EHP1.
According to Note 1248905, when the source version is NW7.0 SPS19, the
target version, is required to be SAP EHP1 for Netweaver 7.0 SPS5.
And this requirement is mandatory.
For more details of upgraded components and procedure, could you please
refer to following upgrade guide:
http://service.sap.com/instguides
->SAP Business Suite Applications
->SAP CRM
->SAP CRM 7.0
->Upgrade
->Upgrade Guides - SAP CRM 7.0 SR1
Regards,
Aidan

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CRM upgrade 2007

Hi,
I need to upgrade my CRM 2007 to CRM 7.0. The OS is Linux 5.2 and database is oracle.
I am not getting the exact Media DVD's for the upgrade. Can anyone please let me know which all media do i require for the upgrade with the Media No. I nedd to download from SMP.
Thanks,
Bhanu

Hi
You can the same in the Media List SAP CRM 7.0 PDF
www.service.sap.com/instguides
-->SAP Business suite application
-->SAP CRM
>Upgrade>check Media List SAP CRM 7.0
Check in 11th page you could find the Material numbers and media list for upgrading SAP CRM 7.0
Regards
Uday

Upgradation from SAP CRM 5.0 GUI/PCUI to SAP CRM Ehp3

Hi Experts,
We have a requirement to upgrade SAP CRM 5.0 to SAP CRM Ehp3.
We can do the technical adjustment by using tcode SPDD and SPAU.
But how we can migrate from SAP GUI and PCUI screens to SAP WebUi screens ?
Please tell me all the upgradation steps and challenges to upgrade from GUI/PCUI screens to Webui.
Thanks & Regards,
Akhilesh Bhagat.

It's a tedious manual process to re-implement all your customizations over to the Webclient. I will say if you were good and kept business logic in BADI's then all you need to worry about is screen customizations. If not and you were like many folks, you are going to have to recode everything.
I did this about five years ago from CRM 4.0 to CRM 5.2(the first CRM release with webclient) and if you look at the content under my profile with way older blogs, you can find some of my commentary on doing this.
For EHP3, you need to learn/love/embrace the AET. You are also going to need to learn the SAP Web Client stuff ASAP. The great part for you is SAP offer classes or there is a book or two on it. You don't have to learn it from lean documentation like I did.
I disagree with the system reimplementation comment. There is no need to throw out your CRM instance. That's why we have upgrades. Keep your system, but reimplement the code in the SAP Web Client Logic. The great part is since you are coming from 5.0 -> EHP3 it's going to be like having a new CRM system again, as all the parts that need to be enhanced don't exist in your 5.0 box and that section of the upgrade system will look like a brand new system(at least that's how my 5.2 box looked like coming form 4.0).
Take care,
Stephen

Upgrade from CRM 4.0 Mobile Components to SAP CRM 7.0

Hi CRM guru's
I am a SAP BASIS consultant. New to CRM. I have a few queries for which i require help.
1) Is it possible to upgrade CRM 4.0 Mobile Components to SAP CRM 7.0 platform?
2) What is the approach used to upgrading a CRM 4.0 Mobile Components to SAP CRM 7.0 platform?
3) Are there any constraints in upgrading CRM 4.0 Mobile Components to SAP CRM 7.0 platform?
4) What would be the impact of such upgrade on current applications and processes?
5) Is it a straight forward technical upgrade or would involve technical tweaking to align it to CRM 7.0 mobile platform?
6) What would be the Pros and Cons of going for such upgrade?
Also,
1 )What is the use of the code migration tool in CRM mobile upgrade, whether it can covert the VB6 to .Net
2) What effort involved in the migration
3) Complexity in support pack upgrade from sp6 to sp7 in CRM 4.0 mobile( Please let me know whether the technology changed from VB to .Net in this support pack upgrade). CRM mobile Repository Server can be upgraded from 4.0 to 7.0 directly.

Hi Sriram,
Mobile component changed to .Net in 5.0 so the first upgrade of support packages should not be a problem. Your only concern will be the rollout of the support package upgrade to the users in the field.
I don't know much about the upgrade from 4.0 to 7.0 and the complications around the custom code migration from vb to .net. I imagine this is something you may need to talk to SAP about.
Depending on the amount of work involved it may be easy to upgrade the CRM system and do a re-implementation of the mobile component.
Good luck.
Cheers
Andrew

Impact of upgrade from SAP CRM Interaction Center 4.0 to 5.0 on Genesys CTI

Hi Friends,
I would like to know that what is the impact of upgrade from SAP CRM Interaction Center 4.0 to 5.0 on Genesys CTI software.
1) Will there be anything we need to change?
            for e.g.
                 a) Settings
                 b) Software
                 c) Hardware
2) What do we need to keep in mind when upgrading from SAP CRM Interaction Center 4.0 to 5.0?

Hello!
The biggest change you must face is related to Java. If you had CRM4.0 Java configuration, you must change your settings to the non-java configuration CRM5.0 has. Most of those changes are performed by the upgrade program, but you must activate services in transaction SCIF.
Your other concerns:
- Software: Most of the Genesys releases are compatible with both java and non java configurations. Anyway, I am sure Genesys has compatibility instructions.
- Hardware: No changes to my knowledge
<b>Hope it helps. Please, reward points if so</b>
Regards
Joaquin

What is the latest patch level for SAP CRM 7.0

Hello Experts,
I kindly request you to provide any information on what the latest patch for SAP CRM 7.0 is. We currently are on SPS5 and the company is proposing to upgrade to SPS9. Please recommend some sources or help me know what the functionality of the new service patch level is?
Thanks,
VSK

> I kindly request you to provide any information on what the latest patch for SAP CRM 7.0 is. We currently are on SPS5 and the company is proposing to upgrade to SPS9. Please recommend some sources or help me know what the functionality of the new service patch level is?
http://service.sap.com/patches
--> SAP Application Components
--> SAP CRM
--> SAP CRM 7.0
--> Entry by Component
--> CRM Application Server ABAP
--> SAP CRM ABAP 7.0
--> Support Packages
Scroll down and see the latest patches. If you click on the text you'll see the problems fixed.
Support packages are by definition a collection of patches and fixes for problems, however, there may be small improvements in certain areas.
Markus

SAP CRM 7.0 Java AS

Dears,
i have install SAP CRM for Apab and CRM for Java...
My Problem when we try to login using SAP GUI on crm java the error message appeare as following :
<servername>:SAPdp05 Not reached
Connection Error 161
connection refused;;
The service is running, and all parameter on sap gui is true,,
Please Advice,,
Thanx in advance

DO you want to insatll the Java Crm for the same host with the same SID if yes you should have used the option for ABAP+JAVA installation.
for th installation we always use sapinst for the installation Master CD.
JSPM is the tool for applying the JAVA patched as ve have SPAM/SAINT in the ABAP side.
When you use JSPM it can upgrade the patches to the final level.You dont to apply the patchesin sequence to reach the final level as in ABAP.
you van find JSPM in /usr/sap/SID/DV*/j2ee/JSPM and then run ./go in unix to run JSPM.
Please get back if you need more information.

Help needed in transferring IDoc from SAP CRM to XI

Hi All,
We are facing an issue in sending an IDoc from SAP CRM to XI system. The IDoc is triggered and the status is showing as 03 in SAP CRM system(WE05 is used) but it is not getting replicated in XI System. This is verified by logging into XI System and cross checked the records retrieved by executing the transaction IDX5. No entry is found for this IDoc.
In SM58 transaction, it is giving the status text as EDISDEF:Port SAPRIO segment defn E201CRMXIF_BILLI.
Any pointers on this issues will be very helpful. We are able to send information from XI to CRM.
The project is an upgrade one and the IDocs are developed earlier and were working fine one week back and no changes were made recently.
Thanks,
Udaya

Hi Kapil,
Thanks a lot for your help. We need to delete and recreate Metadata. This is a typical problem that is encountered during upgrade projects.
Thanks,
Udaya

Moving OTC processes from SAP R/3 into SAP CRM 5.0

Hi all,
A SAP CRM client that I am currently working on have decided to extend the project scope and now want to move all their existing OTC processes from R/3 to CRM 5.0. Their system is heavily bespoked with a high level of user exits, as during the initial implementation they preferred to use more ABAP than config although some of the functionality was available as standard. If they havent figured it out yet, Im sure theyll be asking themselves soon whose clever idea that was. They have over 1m customer records with a low transaction volume per customer per year, configurable products, complex pricing and use Biller Direct, just to mention a few.
Has anyone got any experience in doing this previously? Any issues, challenges or lessions learnt apart from the obvious ones?
Thanks!
J

Seshu Mannepalli wrote:
> As part of the upgrade we are going to do initial upgrade in the mock server and vendor is going to provide mock server with AIX 7.1 O/S. Current database size is 100GB, hence we are going to copy the production server data into the mock server using export and import method,
>
> Here my doubt is can i install db9.7 directly and do the import (using compitable kernel)?, insteady of installing source database version 8.1 and later upgrading to db2 9.7 . Please clarify me whether can i go head and install the db2 9.7 and do the system copy using R3load.
Hello,
You can go ahead for IMPORT with DB 9.7.
We completed an OS/DB Migration Project (which involves system copy using EXPORT/IMPORT) and we utilized direct newer version of DB2 on the target during IMPORT.
But please confirm whether the kernel of your release would work fine with DB 9.7 or not. Otherwise, there is no problem in going for higher version of DB2 here.
Small question - Why you want to test the Mock Upgrade on DB2 version which is different than the current version on production server ? Or are you planning to upgrade your current DB2 8 to DB2 9.7 BEFORE the SAP Upgrade on all the servers - then the testing is OK I think (however OS is still the different - Or may be you will go for system copies for this too !)
Thanks

Partial display of large Alert message - SAP CRM 2007.

Hi,
I am using SAP CRM 2007.
I created a simple alert with 150 char message in IC which will be triggered on confirmation of an account.
The alert gets displayed on the IC agent screen but he can only see partial message of the alert.
Only the message that can come in the first line gets displayed. There is no option to scroll to see the remaining message.
Please suggest how can user see the complete alert message. Can the alert text area be controlled by some customization?
Regards,
Akanksha

Hi Antonio.
I'm wondering if/how you resolved this issue. I am currently facing the same problem on an upgrade to EHP1 for CRM 7.
Thanks,
//Eric
Edited by: Eric Roholt on Sep 9, 2011 9:03 PM

SAP Delivered Logical Component Inactive, SAP CRM 5.0

I would like to use the SAP CRM 5.0 Logical Component as Delivered by SAP. The systems are already upgraded but I cannot seem to Acitvate this in transaction SMSY. CRM SERVER 4.0 is active and can be used.
Anyone have any ideas?

Hi Romina,
Yes you can install it later not just for CRM but for any SAP Solution from the Business Suite or SAP NW04s.
You have to start JSPM and select Install Additional Usage Type and select JCRM.
Make sure after you install the new type to check your software components
http://HOST:5XX00/sap/monitoring/SystemInfo. to see if all your components are in the correct stack.
Best regards,
Juan Jose Alvarado

Header Partners not flowing into items in SAP CRM order and the same in ERP

Hi SAP Experts,
Our SAP CRM is upgraded from 4.0 to 7.0 version and ECC5.0 to ECC6.0 as well last year.
Initially , when the order is created in SAP CRM , the partners (sold to , ship to , payer and bill to ) are flowing to all items(same as header) and the same is transferring into ECC6.0 at header and items. Now if the partners are changed at header in CRM then those are not propagating to items and in ECC 6.0 at the header the partners are synchronized but at the items partners are not synchronizing(showing the same old values).
Can anyone provide solution for this issue.
Thanks in advance.
Best Regards
Succhi

Hello Screedhar,
From your description, seems that the cross system lock is not set up correctly in your system.
Please check SAP note 888665 which talks about how to set the cross system lock.
Best regards,
Maggie

Problem while import u201CSAPKU60003 & SAPKNA7013u201D into SAP CRM 2007

Gentlemen,
I have a problem while import u201CSAPKU60003 & SAPKNA7013u201D into SAP CRM 2007,
My current Support Package Level is:
SAP_ABA      700     0015
SAP_BASIS     700     0015
PI_BASIS      2006_1_700     0006
ST-PI     2005_1_700     0006
CRMUIF         600     0003
SAP_BW      700     0017
SAP_AP                700     0012
BBPCRM                600     0002
First I had the following error:
   Syslog: k CQ3 : UMGSETTING&                                          rscpexcc 12
   GetDBMigrateCodePagesLangs uses TCP0D, TCPDB, TCP0C.
     0 entries from FUNCT (%/SAPCND/CNF_GET_RECORD_FROM_DB%) deleted.
     0 d /   0 i /   0 u /   6 = 100% ucf FUPARAREF
     6 entries for FUPARAREF imported (/SAPCND/CNF_GET_RECORD_FROM_DBA*).
     0 entries from RODIR (FUNC/SAPCND/CNF_GET_RECORD_FROM_DB) deleted.
     0 entries from RODIR (FUNC/SAPCND/CNF_GET_RECORD_FROM_DB) deleted.
     0 d /   0 i /   0 u /   1 = 100% ucf TFTIT
     1 entry for TFTIT imported (D/SAPCND/CNF_GET_RECORD_FROM_DB*).
   successfully set a temporary lock on table REPOSRC
   REPOS /SAPCND/LDETERMINATION$14                A replaced.
   REPOS /SAPCND/LDETERMINATIONU14                A replaced.
    [dev trc     ,00000] Wed Nov 26 16:33:14 2008                         1315447 8.171484
    [dbdsoci.    ,00000] *** ERROR => invalid offset 0 for placeholder 16
                                                                                71 8.171555
   unsuccessful statement: EXEC SQL: SELECT ID,OBJECT,LANGU,TYP,VERSION FROM DOKIL WHERE (LANGU IN (?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,
   dsql_open returned with unexpected error code 2
   Please contact the SAP support.
   End of Transport (0016).
   date&time: 26.11.2008 - 16:33:14
   5 warnings occured.
   3 errors occured.
   Main import
   End date and time : 20081126163314
   Ended with return code: ===> 16 <===
After I got this error I upgraded the Kernel from patch level 159 to 179,
After that I restarted the update again but the system is still running on u201CIMPORT_PROPERu201D and dose not given any update,
From Import logs of the queue I can see the following,
   Summary:
    24 DOCUT imported.
    16 DYNPS imported.
    30 DYNPT imported.
   387 REPOS imported.
    43 REPOT imported.
   Totally 505 Objects imported.
   Totally 3636 tabentries deleted.
   Totally 14 objects activated.
   Totally 12229 tabentries imported.
   62066888 bytes modified in database.
    [dev trc     ,00000] Wed Nov 26 18:14:19 2008                         20996974 40.917838
    [dev trc     ,00000] Disconnecting from ALL connections:                   30 40.917868
    [dev trc     ,00000] Disconnecting from connection 0 ...                  287 40.918155
    [dev trc     ,00000] Closing user session (con_hdl=0,svchp=00000000003005B8,usrhp=00000000002FB748)
                                                                              5759 40.923914
    [dev trc     ,00000] Detaching from DB Server (con_hdl=0,svchp=00000000003005B8,srvhp=00000000061530E8)
                                                                                921 40.924835
    [dev trc     ,00000] Now I'm disconnected from ORACLE                    8230 40.933065
    [dev trc     ,00000] Disconnected from connection 0                        90 40.933155
    [dev trc     ,00000] statistics db_con_commit (com_total=527, com_tx=307)
                                                                                59 40.933214
    [dev trc     ,00000] statistics db_con_rollback (roll_total=0, roll_tx=0)
                                                                                52 40.933266
   Disconnected from database.
   End of Transport (0004).
   date&time: 26.11.2008 - 18:14:19
   2 warnings occured.
   Main import
   End date and time : 20081126181419
   Ended with return code: ===> 4 <===
Please advice me.
Regards,
Ahmed

I have similar problem while updating support packages in SAP R/3 4.6C environment.
000 unsuccessful statement: EXEC SQL: SELECT ID,OBJECT,LANGU,TYP,VERSION FROM DOKIL WHERE (LANGU IN (?,?,?,?,?,?,?,?,?,?,?,?,?,?,
000 dsql_open returned with unexpected error code 1
000 unsuccessful statement: EXEC SQL: SELECT ID,OBJECT,LANGU,TYP,VERSION FROM DOKIL WHERE (LANGU IN (?,?,?,?,?,?,?,?,?,?,?,?,?,?,
000 dsql_open returned with unexpected error code 1
Here is an outline of series of events that happened:-
We are applying in support packages in SAP R/3 4.6C HR Development
(TFI) environment. We planned with installing all the SP stacks
starting from 1 to 9.
-Updated kernel, tp , r3trans and SPAM level to latest level.
We received the following error in Import_Proper step of Support
package upgrade. Though the step has been repeated after making sure
that we have all the required files at OS level, we go this error
repeatedly.
Main import
Transport request___: SAPKB46C52
System______________: TFI
tp path : tp
Version and Release: 305.13.25 46D
check-sum error in datafile after 9374854 bytes.
Main import
End date and time : 20081205192603
Ended with return code: ===> 16 <===
When we renamed Co-File & data_file at OS level to see if the files are
created again and reran we got the following error.
Main import
Transport request___: SAPKB46C52
System______________: TFI
tp path : tp
Version and Release: 305.13.24 46D
Main import
End date and time : 20081205185117
Ended with return code: ===> 12 <===
We tried importing the individual support package SAPKB46C52 from STMS
and the transport cancelled at an earlier step with the same error.
Dictionary import
Transport request___: SAPKB46C52
System______________: TFI
tp path : tp
Version and Release: 305.13.25 46D
check-sum error in datafile after 9374854 bytes.
Dictionary import
End date and time : 20081205195929
Ended with return code: ===> 16 <===
While playing around I have deleted the transport from the tp buffer
and added manually, before doing so I made a backup of tp buffer at OS
level and I got following error though I reverted back to backed-up
copy.
- Error in phase: IMPORT_PROPER
- Reason for error: TP_BUFFER_INCONSISTENCY
- Return code: 0008
- Error message: Wrong sequence of Packages in the tp buffer (e.g.
SAPKB46C52 )
I then tried to disassemble the package separately and reran the
import queue. Now I have RC 8 on that support package.
When I did R3trans -l on the datafile it completed successfully.
D:\>R3trans -l \usr\sap\trans\data\RB46C52.SAP
This is R3trans version 6.05 (release 46D - 27.10.08 - 16:32:00).
R3trans finished (0000).
I verified the size of file "CSR0120031469_0023301.PAT" and it is the
same as mentioned in SSP.
Let us know is there is a workaround.

CRM Upgrade 2007 to 7.0 EHP1 / Mount point language Issues

Hi All,
I am working on the CRM upgrade in our landscape (CRM2007 to CRM7.0 with EHP1), Source environment is windows 2008 and SQL 2005.
I am currently in the configuration road map - While giving the mount points, its asking for language DVD for CRM and for language AR.
However I tried the languages under this label numbers (51036861 and also 51036853) - But no luck for any of this softwares. And its keep on telling the below message in the mount point screen
the mount point ' X:\upgrade_softwares\CRM\51036861' cannot be acccessed - Please enter the mount point for the DVD titled language DVD(s) for proudct CRM and language AR
Steps taken :
Its clearly stated cannot be accessed, I thought it must be a permission problem and gave everyone access to the folder , still the same answer. Even I gave the label.ASC as the mount point - but its not working for that as well.
And I thought, it must be a software problem, So I used the other software 51036853 - the error remains the same
Anyone have input on this? Highly appreciable if you share your suggestions
Regards
Robin

Hi Nils,
Thanks for your time, As you said, I have tried with this new label as well - But the error still persist, please find the below logs for your reference. (Also, I tried with the mount point as label.asc - But no luck)
The requested Data Carrier is not mounted on any of the mount points
you entered.
class com.sap.mid.mxp.UnspecificDataCarrierRequest:com.sap.sdt.bootstrap.BootStrap@2c641e9a incompatible with class java.io.File:nullPlease enter mount points for the DVDs required for the upgrade.
Enter at least the mount point for the DVD titled "Language DVD(s) for product CRM and language DE"
MOUNT POINT 01 = G:\Upgrade_softwares\CRM_UPGRADE\51038762_LANGUAGE_EHP\DATA_UNITS\DE
MOUNT POINT 02 = G:\Upgrade_softwares\CRM_UPGRADE\51036855_export
MOUNT POINT 03 = G:\Upgrade_softwares\CRM_UPGRADE\51036889_UPG_MASTER_CRM7EHP1
MOUNT POINT 04 = G:\Upgrade_softwares\CRM_UPGRADE\51036767_5_KERNEL\NW_7.01_SR1_Krnl_WIN_AIX_z_OS_HP_SOL
Regards.,
Robin Franklin

Tool StarTree from BusinessObjects / Inxight to visualize SAP-CRM Relations

Hi community,
I am very much interessted in the tool StarTree to visualize SAP-CRM relationships between business partners and contact persons. Unfortunately I only found the following description of its features:
http://wiki.sdn.sap.com/wiki/display/EmTech/StarTree+examples
I would like to learn more about the tool. Is there any documentation available? How is the tool to be implemented in the system architecture? How can I get a demo installation and prototyp use done?
Many thanks for your support!
Kind regards,
Stefan Hellriegel
SEW-Eurodrive GmbH & Co. KG

Thanks Eric,
The statement from the Roadmap and the Faq are politically correct,SAP says they will stop the future develoment or would be limited ,its like reading between the lines in particular this quote
"Projects requiring an Excel OLAP Integration should be carried out with BEx Analyzer 7.0. The tool is safe for 8+ years, and customers will be able to upgrade to Pioneer Excel. "
Hope it Helps
Chetan
@CP..

SAP CRM upgrade

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