SAP CRM WITH ABAP

Hi Gurus,
I am SAP ABAP consultant and now I want to learn CRM along with ABAP, so it will be great if you can send me the related document.
Thanks,
Rajeev !!!

hi,
go to these link.
http://www.crito.uci.edu/publications/pdf/crm.pdf
http://www.twocrows.com/crm-dm.pdf
https://www.sdn.sap.com/irj/sdn/wiki
http://www.crm2day.com/library/pdf.php?pdf=50350-0.pdf
http://en.wikipedia.org/wiki/Customer_relationship_management
http://crmtutorial.com/CRM/CRM.aspx
*Reward points if useful.*
Regards,
pankaj

Similar Messages

Best Approach for integrating SAP CRM with Outage Management System

Hi All,
We are moving towards deploying Outage Management System (Oracle Utilities NMS) to help localize the fault, achieve Outage Management and a transparent network with a near-real time stats. We already have SAP ECC 6.0, ISU, SAP PI 7.0 and SAP CRM 7.0. One of the challenges we are facing is to decide how should we go about the integration of SAP CRM with Oracle's Outage Management System.
Here is a sample business scenario,
CSR receives a call from a consumer and inquires about planned outages for a particular area.
This information is contained in the Outage Management System (OMS). OMS is SOA based and is hosted on Oracle Service Bus.
I want to know that is there any ES Bundles available for CRM-OMS integration? Should we go about Service Based Integration? What are the alternatives to Service based integration? Can it be done using BAPIs?
We receive around 1000 consumer complains and against every complain a ticket is generated in CRM. Now If CRM is integrated with OMS using SAP PI, the volume of the data being exchanged via PI is very much high and exceeds our licensed volume for SAP PI. So I do need to know the best practices for either approach that you may recommend.
Regards,
Adil Khalil

does anyone have an idea about this one, I've asked this question in a few places and no one really seems clear about it.
Also, I've read here and there that SAP Business One is not a real SAP product. It was bought by SAP and is sold by them but has little do to with SAP's technology (R/3, SAP ERP, Netweaver, SAP CRM, ...), and that therefore they don't support it that much ? Is any of this right ?
I'm just trying to get my vision of the SAP universe clear.
Angela

What is activity in SAP CRM with examples plz?

Dear All
What is activity in SAP CRM with examples plz?
Thanks
CRM Newbee

Activities are explained in CR010 & CR300. It is a transaction type used to record sales activities e.g. telephone call, email or customer visit or a follow up call, request to fill up a questionnaire or request to set the status to complete etc. in customer/partner engagement lifecycle. This has mainly information like: Activity type partner, texts & dates. However it is an order document like opportunity, sales order etc. & extra information can be added by including customer set types like we do in opportunity, quotation, sales order, conttract etc.
Activities are a central part of SAP CRM & used across application e.g. Interaction Center, Sales, Marketing etc.
I hope this should be sufficient & helpful.
If you need to understand more about basic concept of Activities please see the dropdown list for Activity types..this will give you a good idea as to what are the kinds of business transactions which can be activities.
Regarding Quotation thing...Quotation is not an activity but 'Create Quotation' or 'Create Quotation as follow up to a lead or opportunity' can be an activity.
Thanks,
Vivek

Integrating SAP CRM with IBM Websphere Portal

Hi,
Is it possible integrate SAP CRM with IBM Websphere Portal??
if possible please share the knowledge you have..
Thanks in advance..
Naresh

P L E A S E D O N O T C R O S S P O S T I N D I F F E R E N T F O R U M S

SAP CRM with multiple MS Exchange Servers

Hi all,
I would like to use a SAP CRM 7.0 system with multiple MS Exchange servers. It is possible to forward emails from these Exchange servers to the SAP WAS via SMTP, so that SAP ERMS functionalities can be used to process the emails?
Thank you,
Till

The answer is yes. You need to just setup the exchange servers to route the e-mail to the inbound SMTP port setup on the CRM WAS server. You will then configure the inbound e-mail address on the WAS to map to the ERMS service.
CRM does not care how the message got sent to it, it just needs to be dropped off at that location.
Take care,
Stephen

Integrating SAP CRM with the SAP HR module using ALE/IDOC

Hi,
We replicated HR data(employee and position) from SAP HR to SAP CRM system using ALE/IDOC.
Here I have one question,If I change the position to the employee in CRM system,will changes happen in SAP HR system automatically? or Delta changes will haapen? If yes pl explain.
Using change pointers master data changes flowsfrom SAP HR to SAP CRM .
TIA.
PV.

Hi
To integrate... between those systems
first of all u have to create message type to tose fields with t code bd52.
then activate that massege type in bd50.
and after that one u have to activate chaneg pointers globally with bd61.
if u did these thigns if u made any chnegs to those fileds that witll be reflected in the next system
Regards,
Prasad.

Connecting SAP CRM with Xcelsius to generate dashboards

Post Author: ppchandrasekar
CA Forum: Xcelsius and Live Office
Hi Team,
I am new to BOBJ and its components. I want to integerate SAP CRM system with Xcelsius to generate dashboards. As per my understanding only through three sources we can generate Xcelsius dashboards
1) Excel sheet 2) Web services 3) Live Office
Now in this case, how can I generate Xcelsius dashboards. How can I connect it to CRM system and How can I fetch the data from it?
Regards,
chan

Post Author: amr_foci
CA Forum: Xcelsius and Live Office
to create dashboards with xcelsius is not a big issue, just you've to understand how u get the data from ur database , for the excel sheet its a primary thing that make the xcelsius dashboards work, for the other things its just a work arounds to let ur data come live
like "Live Office" , or "Web Service" or "XML Data map",,,, etc
based on ur business and ur available tools, you can use anything of them to get the data life to the Xcelsius dashboards, read the xcelsius developer guide from business objects thats may help you much around this issue
good luck

Simulation in SAP CRM WITH THE HELP OF SAP BIW

How simulation can be executed in CRM with help of SEM / BI.

Hello Anup,
Could you be more specific about your question? I mean could you eloborate it ?
Thanks
Raja Pamireddy
CRM marketing forum Moderator

Inbound Email configuration - SAP CRM with MS Exchange Server

Dear Pundits,
We are implementing SAP CRM and one of the requirement is to configure the Inbound email functionality.
As of now, we have successfully configured the outbound mail functionality.
The inbound email functionality to a Single client:
Our MS Exchange Server Domain is ITAstute.com.
Where as, on the CRM system, under SCOT transaction --> Settings --> Default Domain, we have entered the Domain name as
crm-dev.itastute.com
We are planning to receive emails for different email id's like service, complaints, and so on into our SAP system.
How will the exchange server can direct the mails from above external emails from domail itastute.com to onto CRM server domain crm-dev.itastute.com????
Thank you,
Nikee

Then you need to define the routing rule in the exchange server.
Exchange server config is outside the SAP scope and you should contact your exchange admin to get it done.
Also they might force you to use the port 25 if you have any policy such in your company.
We used the routing rule from exchange to BIGIP and BIGIP to our SAP server, that way we could use different port.
You could search in google for the steps and i come accross the link given below.
See if its useful.
Link: [exchange rule|http://www.petri.co.il/forums/showthread.php?t=13120]
Additional input related to the rule.
you need to define the virtual host if you have more than one client that need to be configured for inbound routing.
*@crm-dev.itastutecom => * applies to any user in your system and crm-dev.itastutecom should be your virtual host.
janus.itastute.com => is your hostname and define port number for each client that need to configured.

Integrating sap crm with the sap HR module

Hi,
We replicated HR data(employee and position) from SAP HR to SAP CRM system using ALE/IDOC.
Here I have one question,If I change the position to the employee in CRM system,will changes happen in SAP HR system automatically? or Delta changes will haapen? If yes pl explain.
Using change pointers master data changes flowsfrom SAP HR to SAP CRM .
TIA.
PV.

Hi,
Its better to post this thread in SAP CRM & SAP HR forum. You may get faster & Better replies.
This may also help:
https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/84dd0c97-0901-0010-4ab2-9849fba57e31
Edited by: AJAY TIWARI on Jan 2, 2009 3:56 AM

CRM with ABAP

hi brothers,
I am planning to go CRM as i have mentioned in my previous post. Actually i asked for CRM middleware and cRM cookbook. But havent got it yet at [email protected] But i m sure u gurus are busy and wud send me whenever u get time. I need sum more help of u guys apart from the docs. I want to do sum real time examples. for example Lets say in SD we have to develop reports , work with sap scripts and smartform of SD module. I want to knw similar scenarios in CRM, that means out of ur experience if u can tell me wat cud be the possible role of Abaper in CRM. Like ne report to develop or ne enhancement to be done which is , if possible, real time scenario..
Thanks in advance...
Gaurav

Hi,
You can download the PCUI cookbook from the below link.
https://websmp203.sap-ag.de/~form/sapnet?_SCENARIO=01100035870000000202&_SHORTKEY=01100035870000647974&_OBJECT=011000358700001093962006E&
For middleware documents, refer to the following link
http://help.sap.com/bp_crmv340/CRM_DE/BBLibrary/html/BBLibrary.htm
Regards,
Karthik.

Use non-SAP components with ABAP

Hello, i need to use a non-SAP component (DLL) in my ABAP program. This
program have to make calls to functions of this DLL.
is this possible in ABAP??
Thanks

Welcome to SDN.
Yes this is possible. the dll has to be registered in all the local machines where the ABAP program will run.
check out this weblog where Tomas shows how to use the windows media player control in ABAP.
/people/thomas.jung3/blog/2005/05/11/using-classic-activex-controls-in-the-abap-control-framework
/people/thomas.jung3/blog/2004/09/01/using-net-windows-controls-in-the-abap-control-framework
Regards
Raja

How to Map the Categorization Reasons(SAP CRM) with Order Reasons(SD ECC )

Hi Team .
I have created a service order for a spare parts material in CRM Web ui , order got saved successfully without errors and had replicated to ECC system.
Issue : When the user is processing billing in ECC , the system is asking for the order reasons to enter for the Item . (Checked the order in the incompletion log in of ECC) . Though we have maintained the categorizations in the CRM System.
The order reasons in the SD (ECC) and categorizations in the CRM are same.
Client requirement: The order created in CRM by mentioning the categorization reasons should automatically replicate to the ECC system without deviation and billing should happen in ECC without asking the order reasons.
Note # Order reasons cannot be removed from the ECC System
Regards,
VCS

Dear Team,
I had resolved the issue on my own .
Sol : We had made the Order reasons mandatory in the CRM Web UI service order and we had removed the Incompletion Log for that particualr transactions types from the SD.
Regards,
VCS

How to map the Categorization Reasons (SAP CRM) with Order Reason (SAP ECC)

Hi Team .
I have created a service order for a spare parts material in CRM Web ui , order got saved successfully without errors and had replicated to ECC system.
Issue : When the user is processing for billing, the system is asking for the order reasons to enter for the Item . (Checked the order in the incompletion log in of ECC) . Though we have maintained the categorizations in the CRM System.
The order reasons in the SD (ECC) and categorizations in the CRM are same.
Client requirement: The order created in CRM by mentioning the categorization reasons should automatically replicate to the ECC system without deviation and billing should happen in ECC without asking the order reasons.
Note # Order reasons cannot be removed from the ECC System
Regards,
VCS

Dear Team,
I had resolved the issue on my own .
Sol : We had made the Order reasons mandatory in the CRM Web UI service order and we had removed the Incompletion Log for that particualr transactions types from the SD.
Regards,
VCS

Setting up a https connection between SAP CRM and genesys gplus adapter

Hello All-
We are integrating SAP CRM with genesys mysap gplus adapter. We are struck in setting up a https connection between sap and gplus adapter.
Can anyone here help me out in this like how to get the SSL Protocol, keystore, keystore password,truststore and truststore password.
Information abt Adapters server certificate. Do we need to configure the adapter for the proxy also?
Any additional comment will help. Thanks in advance!

Hello Vinod,
Please refer the following OSS notes 564085.
Please reward if helpful.
regards,
Muralidhar Prasad.C

SAP CRM WITH ABAP

Similar Messages

Maybe you are looking for