SAP Crystal Reports 2011: Error INS00140 on Windows 7

I am trying to install on Windows 7, and I am getting the error 'The Product keycode is not valid: INS00140'
When I run the isKeycodeValid.exe directly I get this:
     Info: found Aurora type "D" keycode
     Could not resolve the location of isKeyCodeValid.exe at: isKeycodeValid.exe
Then it crashes with:
Problem signature:
Problem Event Name:     APPCRASH
Application Name:     isKeycodeValid.exe
Application Version:     14.0.2.364
Application Timestamp:     4de9a453
Fault Module Name:     cryptocme2.dll
Fault Module Version:     0.0.0.0
Fault Module Timestamp:     46cb9da8
Exception Code:     c0000005
Exception Offset:     000246c7
OS Version:     6.1.7600.2.0.0.256.4
Locale ID:     1033
Additional Information 1:     0a9e
Additional Information 2:     0a9e372d3b4ad19135b953a78882e789
Additional Information 3:     0a9e
Additional Information 4:     0a9e372d3b4ad19135b953a78882e789
Any ideas?
Thanks.

Hello,
It's also been noted that an old version of Adobe Reader copied into the windowssystem32 folder. They have changed their ways but that old software did not clean it up. As well as McAffee also uses an older version.
Search your PC for that file, is it in any folder?
A test is to rename the one you find and copy the one from CR into that app's folder, reboot and test again.
We have extensive discussions and post on this issue in the .NET SDK forum due to install issues for the runtime for Crystal Reports.
See this thread for more info: Re: Installing CR for VS2010 throws 1904 Exception - fails to register many dll
Bottom line is this set of dll's are for Encryption and there are updated versions. CR requires a recent version, older programs that have the dll loaded into memory do not have the new functions of the updated dll. Because of the way Windows works if a dll with the same name is in memory all applications can and will use it. They can't load another version, it's the way Windows works....
CA resolved the issue by renaming their version of the dll because they too were putting their app in the PATH statement.
Only other option is to report this issue to CREDANT and see if they can "fix" their version issue.
Don
Edited by: Don Williams on Oct 7, 2011 9:12 AM

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SAP Crystal Reports 2011: Error INS00140 The Product keycode is not valid

I have followed all of the instructions in the previous thread but am still getting the error message. I am trying to install on a Windows 7 machine.

Try this Post...
SAP Crystal Reports 2011: Error INS00140 and other install errors
PS - Coy no longer works here
Don

SAP Crystal Reports 2011: Error INS00140 and other install errors

Hi all,
There have been many customers who have downloaded the Crystal Reports 2011 installation package and have run into an error when the installer attempts to recognize the keycode being used. The error received is "The Product Keycode is not valid INS00140."
This thread is meant to track all current resolutions that have been determined based on troubleshooting with customers thus far. In addition, the thread will provide you with the list of things that we need to know in order to properly troubleshoot the issue.
Before attempting any of the steps below, please be sure that you are using the latest version of Crystal Reports 2011 which is SP02. You can download this version from the SAP [website|http://www.sap.com/solutions/sap-crystal-solutions/query-reporting-analysis/sapcrystalreports/index.epx].
Coy
====================
Resolution Options
Windows XP & Microsoft Visual C++ Redistributable
If you are installing Crystal Reports 2011 on Windows XP, then you need to ensure that the following Microsoft patches are not installed on the machine. You can check this by using the Add / Remove Programs dialogue.
KB2467175
KB2467174
KB2467173
If any of these are installed, then please remove them before attempting to install Crystal Reports 2011.
Installing with Dashboard Design 2011 or Presentation Design 2011
If you are installing Crystal Reports 2011 on the same machine as Dashboard Design 2011 or Presentation Design 2011, then there may be a problem with the registry key that points to the location of the keydecoder DLL. To check this, launch run regedit and navigate to the following location:
HKEY_LOCAL_MACHINE\SOFTWARE\SAP BusinessObjects\Suite XI 4.0\Shared Tools\keydecoder.dll
You want to make sure that the "path" key is pointing to the valid path for the keydecoder.dll. The correct path to the DLL should be: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x8keydecoder.dll.
Uppercase License Key
In addition to the above, you need to make sure that you are entering the license key in all uppercase characters. There is a current issue with the installer where it does not accept lower case characters.
Fix - Coming in SP02, but can implement manually for now
Locate the BCM-4-0.dll.2.Config file in the <install package directory>\dunit\product.crystalreports-4.0-core-32\actions
(replace crystalreports with crystalreportsjava for CR for Ent and xcelsius for dashboards)
Open BCM-4-0.dll.2.Config
Locate this line:
<bindingRedirect oldVersion="8.0.50727.0-8.0.50727.1434" newVersion="8.0.50727.4053" />
Modify the oldVersion number to make the line like this one:
<bindingRedirect oldVersion="8.0.50727.0-8.0.50727.4053" newVersion="8.0.50727.4053" />
This should allow you to install without issue.
Further Troubleshooting
If none of the above helps to resolve the issue, then we need the following:
The installation logs from the following folder: C:\Documents and Settings\<YOUR USER NAME>\Local Settings\Temp\<DATE OF YOUR LAST ATTEMPTED INSTALLATION>
The results from attempting to run the keycode validator directly. You can find it under the folders that contain the installation package. For example, C:\Documents and Settings\<YOUR USER NAME>\My Documents\CrystalReports2011\DATA_UNITS\CrystalReports\dunit\product.crystalreports-4.0-core 32\actions\isKeyCodeValid.exe -keycode <YOUR KEYCODE> -version 140 -property CR.EnableCR
You should submit a new forum post with relevant details about the error and provide links to download the logs generated by following the above steps.
Edited by: Don Williams on Dec 22, 2011 7:53 AM

Then try these:
1. Download the latest version of the installation package for Crystal Reports 2011. To verify the version of extracted package, open productid.txt file located at: {installation package}\DATA_UNITS\CrystalReports\.
Make sure it is not less than 14.0.2...
2. Where to download Crystal Reports 2011 installation from: - free trial from SAP Online shop http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx - from SDN Community page http://service.sap.com/sap/bc/bsp/spn/bobj_download/main.htm - from Service Market Place http://service.sap.com/sbop-downloads Note: downloads from all above listed locations are fully functional product installations. Trial version defined by expiring key code, not by functionality limitations.
3. Copy the installation package to a hard drive if possible to avoid any networking issues.
4. Login to the machine as Local ADMINISTRATOR.
5. Temporary disable any kind of firewall, antivirus, network security etc., if possible.
6. On the latest versions of Windows, even if logged in as local Administrator, right-click the setup.exe and select "Run as Administrator". If do not have Administrator account, right click "Run as" Select current user and uncheck the "Protect my computer and data from unauthorized program activity".
7. Make sure there is enough space on the computer. If not sure about the space, run "Custom" installation with minimum components. Non-mandatory components could be added at any time.
8. Finally, if there is an existing "InstallData" folder under C:\Program Files (x86)\SAP BusinessObjects rename it to "InstallDataOLD"
Edited by: Don Williams on Dec 22, 2011 7:51 AM

Crystal Reports 2011: Error INS00140

I have Windows 7 ultimate OS. I have turned off anti-virus & firewall. I am executing installation file with administrative privileges. Still I am having invalid key code error INS00140. Please help.
Thank you
Satya

Hi Satya,
I think your Setup file has been correptd.So downlad new software.
Regards
Deepak

Cannot Install SAP Crystal Reports 2011 on 64-bit Win 7

I am trying to install the 30-Day Trial of SAP Crystal reports 2011 on a Windows 7 64-bit pc and at the end of the installation, I receive the two errors below.
I made sure I clicked 'Ran as Administrator' and under properties under the Compatibility Tab, I selected Windows 7.
I also made sure my antivirus software was disabled.
1st Error - It was a pop up after the installation said successful.
Missing installdir reg key for installiverse, required for uninstall. Key: SOFTWARE\SAP BusinessObjects\Suite XI 4.0\Installer\aurora Value: Path
2nd Error - It was another pop up right after I selected OK on the 1st error pop up.
Runtime Error!
Program: C:\Users\Ken Muhr\Desktop\River Valley Recycling\Crystal Reports -...
This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.
And the box name is called, "Microsoft Visual C++ Runtime Library
After I click OK to clear this 2nd error pop up box, I go to my programs and it is not there to use. I don't understand why. Has anyone experienced this?
Thanks in advance!

Hello,
Have a look in the install log file, it is under this tree:
C:\Program Files (x86)\SAP BusinessObjects
Anything in the install log? You can open it with notepad.
Also have a look at this post: SAP Crystal Reports 2011: Error INS00140 and other install errors
And you also need 2.0 Framework as well as MS VS 2005 C++ Security installed.
Interesting name for a PC...
Thanks
Don
Edited by: Don Williams on Aug 19, 2011 12:57 PM

Hiding a data field in SAP Crystal Reports 2011

Hello,
I am new to SAP Crystal Reports 2011 (Crystal Reports).
Does any one know how to hide a Special Field in a Crystal Report?
Specifically, I am trying to hide the Special Field, 'Record Number' from displaying on my report.
I need the Special Field, 'Record Number' to know how many records was printed on my report
in order to limit the amount of records printed while I am testing this new report.
Thanks for the help!
Tony

Hi Tony,
Yes to hide specific field, follow abhilash suggestion..
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2. limit the number of records per page on your report follow below link:
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How to run a crystal report in SAP Crystal Reports 2011

I've installed SAP Crystal Reports 2011. I can't figure out how to run a crystal. What replaces the lightning bolt used in previous versions of crystal? I'm I missing something?

Hi Tim,
You may:
1) Press F5
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SAP Crystal Reports 2011 - Product keycode

Dear all,
I have been requested to install SAP Crystal Reports 2011 to use it as a reporting tool for our SAP ERP 6.0.
However, I got stuck when the installation program asks me for the "Product Keycode". Does anybody know if there is a temporary product keycode so we can evaluate this product before purchasing it?If so, where is it?
Once SAP Crystal Reports 2011 is successfully installed, do we need to install anything else in order to set up the connection between SAP Crystal Reports 2011 and SAP ERP 6.0?
Thanks in advance,
Marc

Since someone on your site obtained CR 2011, they should also have a permanent keycode...
Failing that, the only way to get a 30 day temp eval keycode is from here;
http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx
But you will still have to go back to who ever obtained your current CR 2011 and ask them for a permanent keycode.
Re. Connection to SAP ERP 6.0. You're better off asking in the SAP Crystal Reports Database Connectivity|SAP Crystal Reports - Data Connectivity; forum rather than in this forum.
- Ludek

Crystal reports 2011 installation INS00140 "Invalid KeyCode" error.

I just purchased and downloaded the latest Crystal Reports 2011 (SP02) version and I am getting the infamous INS00140 Invalid KeyCode error. I have read and tried all the solutions that I could find in this forum, and some more quasi-solutions found on the web: I have tried the installation on 2 different XP workstations and even on a Windows 2003 server platform, TO NO AVAIL.
I have now spent a week 'Fiddling' around with this, and I am not IMPRESSED. Is there a REAL solution to this, anyone? I am not spending another week mucking around with this , and I need to know who to contact to get this RESOLVED...please.

Hello,
It is the crypt*.dll causing the problem. Some older program installed it into the system32 folder which is not MS Certifiable now. I found older versions of Adobe Reader put it in the \system32 folder but there may be others also.
What is in your PATH statement?
The problem is the version CR installs will be about 1.2 meg, older versions do not have the updates Cr requires and because what ever program is using it it's in memory so CR uses it which causes the install to fail. SP 3 I believe will have a fix from RSA and it will either be renamed and/or not sure what they are going to do to it to fix compatibility issues with older versions.
You could try just using the defaults in both the System and User:
PATH=C:\Windows\system32;C:\Windows;C:\Windows\System32\WindowsPowerShell\v1.0\;
Copy your path from the System Environment variables and then change it to something like the above and try again. Once Cr is installed then name it back. Problem is if that program that does need it runs first CR is going to break when trying to start it up. If that happens and it installs then try renaming the one in the \system32 folder and copy CR's in it's place. Change the PATH back and then re-boot and it may work. I believe the files is common for all and backward compatible so what ever program is using it should work with the one from the CR folder.
I'll pass this onto one of the guys here who is looking after these install issues and see if he has any more suggestions.
Don

Crystal Reports 2011 not working in windows 2008 server CITRIX

Hi All,
We are using Crystal reports 2011 in windows 2008 server which is CITRIX farm., having crystal reports 2011 runtime in it..
We are using .net applicationton to run the reports.
The crystal reports parameter popup is getting opened. But the calendar icon is not fuctioning ..clicking on the calendar control no pop up appears. no error too..
OK button is not responding. Cancel button too.
Can you please help us why we are facing this issue in CITRIX only. When we are using the same version in desktop, Crystal report is working fine.
Please feel free to ask if required any more details about my problem.
Regards,
Venkat.K

Ido's idea is excellent, only addition I'd like to make is the following:
You are trying to run a .NET app. However, CR 2011 does not install any SDKs. So, the directory specified by Ido is not correct. Assuming that by CR 2011 you actually mean "SAP Crystal Reports, Developer Version for Visual Studio .NET", then the directory would be:
C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\Crystal Reports 2011\crystalreportviewers\prompting
If that does not help, use Process Monitor and see what the logs tell you (look for Access Denied messages).
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
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SAP Crystal Reports 2011/2013 doesn't show Company Data Base

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I have a VB.NET app I wrote that used Crystal Reports XIR2 to display a number of reports. Everything has worked fine for a year or two, but now we're rolling out 64 bit Windows 7 computers and my reports will no longer display.
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Hi;
I'm glad you got passed the install issue. There is a package that may have helped, see the article here:
[Install|http://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes_boj/sdn_oss_boj_dev/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/scn_bosap/notes%7B6163636573733d36393736354636443646363436353344333933393338323636393736354637333631373036453646373436353733354636453735364436323635373233443330333033303331333233373334333333363339%7D.do]
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I am having a problem getting CR 2011 to run my reports. I recently replaced my computer from Windows XP to Windows 7. When I was on XP, I was running CR 2011 SP4. I am now running CR 2011 SP9.
This is the error message I receive:is the following:
Failed to retrieve data from the database.
Details: S1000:[Rocket U2][UVODBC][1401233][Error ID:29 Severity:
ERROR Facility: FPSRVERR - Line 1, column 274 (around "("): Syntax error
I have attached a screen shot of the error message in case I misspelled anything above.
I still have the XP machine working. The reports run properly on the XP machine but not on the Win7 machine. I am able to connect to the database thru Excel and pull data into excel, so I feel confident that the IBM ODBC driver is working properly.
Any suggestions? Thank you in advance for your help.

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Crystal Reports 2011 Demo Install Error

Downloaded the trial of Crystal Reports 2011 today (installer says it is SP2) and it will not install. Searched the forums and the 'net and not finding anything that appears to be applicable to my situation, so here goes:
Windows 7 64-bit Pro SP 1, all updates
Crystal Reports 8.5 and 9.2 installed
Visual Studio 2010 Pro with all updates
RAD Studio XE2 with latest updates
Crystal Reports for Visual Studio 2010
I run the setup as an admin, Windows 7 compatibility checked, etc. as suggested in other posts.
I am getting a Visual C++ runtime library error "This application has requested the Runtime to terminate it in an unusual way."
I get this initially when the installer says "Installing Deployment Unit:" and the unit listed is:
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I have a screenshot, but the above gives relevant information. If I click OK on the error, I will continuously get it for all other files and then get the pleasure of getting it again when I cancel the installation. We have been considering moving to SSRS, but wanted to give the 2011 Crystal a shot since we have several hundred reports developed in it.
Thanks in advance for any help and apologies if I missed something in my searching. Any ideas??

Hello,
First thing is CR 8.5 is not side by side compatible, so uninstall it. I don't see this causing install issues but just an FYI...
I assume you downloaded it from the Trial version Page then or was it in Service Market Place?
SP 2 is both Full and Incremental so I'll start the download and test also. It may be they linked to the wrong file.
How big was the file you downloaded?
Also, have a look at this post: SAP Crystal Reports 2011: Error INS00140 and other install errors , there may be something going on with one of those MS Kbases causing the issue, or could be something new.
I checked with the PM for Cr 2011 and there should be both incremental and a full build available, possibly they did link it to the wrong one...
Thanks again
Don
Oh and check that you have .NET 2.0 to 4.0 Framework installed, CR requires is.
Don
Edited by: Don Williams on Sep 28, 2011 1:49 PM

Crystal Report 2011 doesn't find SAP B1 DB in Expert DB

Good morning,
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Here's a screenshot
Thanks for your help
(and apologize for my bad english).

Hi
Check the below link it may helps you
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With Regards
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SAP Crystal Reports 2011: Error INS00140 on Windows 7

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