SAP Crystal Reports 2011: Error INS00140 The Product keycode is not valid

I have followed all of the instructions in the previous thread but am still getting the error message. I am trying to install on a Windows 7 machine.

Try this Post...
SAP Crystal Reports 2011: Error INS00140 and other install errors
PS - Coy no longer works here
Don

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SAP Crystal Reports 2011: Error INS00140 and other install errors

Hi all,
There have been many customers who have downloaded the Crystal Reports 2011 installation package and have run into an error when the installer attempts to recognize the keycode being used. The error received is "The Product Keycode is not valid INS00140."
This thread is meant to track all current resolutions that have been determined based on troubleshooting with customers thus far. In addition, the thread will provide you with the list of things that we need to know in order to properly troubleshoot the issue.
Before attempting any of the steps below, please be sure that you are using the latest version of Crystal Reports 2011 which is SP02. You can download this version from the SAP [website|http://www.sap.com/solutions/sap-crystal-solutions/query-reporting-analysis/sapcrystalreports/index.epx].
Coy
====================
Resolution Options
Windows XP & Microsoft Visual C++ Redistributable
If you are installing Crystal Reports 2011 on Windows XP, then you need to ensure that the following Microsoft patches are not installed on the machine. You can check this by using the Add / Remove Programs dialogue.
KB2467175
KB2467174
KB2467173
If any of these are installed, then please remove them before attempting to install Crystal Reports 2011.
Installing with Dashboard Design 2011 or Presentation Design 2011
If you are installing Crystal Reports 2011 on the same machine as Dashboard Design 2011 or Presentation Design 2011, then there may be a problem with the registry key that points to the location of the keydecoder DLL. To check this, launch run regedit and navigate to the following location:
HKEY_LOCAL_MACHINE\SOFTWARE\SAP BusinessObjects\Suite XI 4.0\Shared Tools\keydecoder.dll
You want to make sure that the "path" key is pointing to the valid path for the keydecoder.dll. The correct path to the DLL should be: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x8keydecoder.dll.
Uppercase License Key
In addition to the above, you need to make sure that you are entering the license key in all uppercase characters. There is a current issue with the installer where it does not accept lower case characters.
Fix - Coming in SP02, but can implement manually for now
Locate the BCM-4-0.dll.2.Config file in the <install package directory>\dunit\product.crystalreports-4.0-core-32\actions
(replace crystalreports with crystalreportsjava for CR for Ent and xcelsius for dashboards)
Open BCM-4-0.dll.2.Config
Locate this line:
<bindingRedirect oldVersion="8.0.50727.0-8.0.50727.1434" newVersion="8.0.50727.4053" />
Modify the oldVersion number to make the line like this one:
<bindingRedirect oldVersion="8.0.50727.0-8.0.50727.4053" newVersion="8.0.50727.4053" />
This should allow you to install without issue.
Further Troubleshooting
If none of the above helps to resolve the issue, then we need the following:
The installation logs from the following folder: C:\Documents and Settings\<YOUR USER NAME>\Local Settings\Temp\<DATE OF YOUR LAST ATTEMPTED INSTALLATION>
The results from attempting to run the keycode validator directly. You can find it under the folders that contain the installation package. For example, C:\Documents and Settings\<YOUR USER NAME>\My Documents\CrystalReports2011\DATA_UNITS\CrystalReports\dunit\product.crystalreports-4.0-core 32\actions\isKeyCodeValid.exe -keycode <YOUR KEYCODE> -version 140 -property CR.EnableCR
You should submit a new forum post with relevant details about the error and provide links to download the logs generated by following the above steps.
Edited by: Don Williams on Dec 22, 2011 7:53 AM

Then try these:
1. Download the latest version of the installation package for Crystal Reports 2011. To verify the version of extracted package, open productid.txt file located at: {installation package}\DATA_UNITS\CrystalReports\.
Make sure it is not less than 14.0.2...
2. Where to download Crystal Reports 2011 installation from: - free trial from SAP Online shop http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx - from SDN Community page http://service.sap.com/sap/bc/bsp/spn/bobj_download/main.htm - from Service Market Place http://service.sap.com/sbop-downloads Note: downloads from all above listed locations are fully functional product installations. Trial version defined by expiring key code, not by functionality limitations.
3. Copy the installation package to a hard drive if possible to avoid any networking issues.
4. Login to the machine as Local ADMINISTRATOR.
5. Temporary disable any kind of firewall, antivirus, network security etc., if possible.
6. On the latest versions of Windows, even if logged in as local Administrator, right-click the setup.exe and select "Run as Administrator". If do not have Administrator account, right click "Run as" Select current user and uncheck the "Protect my computer and data from unauthorized program activity".
7. Make sure there is enough space on the computer. If not sure about the space, run "Custom" installation with minimum components. Non-mandatory components could be added at any time.
8. Finally, if there is an existing "InstallData" folder under C:\Program Files (x86)\SAP BusinessObjects rename it to "InstallDataOLD"
Edited by: Don Williams on Dec 22, 2011 7:51 AM

SAP Crystal Reports 2011: Error INS00140 on Windows 7

I am trying to install on Windows 7, and I am getting the error 'The Product keycode is not valid: INS00140'
When I run the isKeycodeValid.exe directly I get this:
     Info: found Aurora type "D" keycode
     Could not resolve the location of isKeyCodeValid.exe at: isKeycodeValid.exe
Then it crashes with:
Problem signature:
Problem Event Name:     APPCRASH
Application Name:     isKeycodeValid.exe
Application Version:     14.0.2.364
Application Timestamp:     4de9a453
Fault Module Name:     cryptocme2.dll
Fault Module Version:     0.0.0.0
Fault Module Timestamp:     46cb9da8
Exception Code:     c0000005
Exception Offset:     000246c7
OS Version:     6.1.7600.2.0.0.256.4
Locale ID:     1033
Additional Information 1:     0a9e
Additional Information 2:     0a9e372d3b4ad19135b953a78882e789
Additional Information 3:     0a9e
Additional Information 4:     0a9e372d3b4ad19135b953a78882e789
Any ideas?
Thanks.

Hello,
It's also been noted that an old version of Adobe Reader copied into the windowssystem32 folder. They have changed their ways but that old software did not clean it up. As well as McAffee also uses an older version.
Search your PC for that file, is it in any folder?
A test is to rename the one you find and copy the one from CR into that app's folder, reboot and test again.
We have extensive discussions and post on this issue in the .NET SDK forum due to install issues for the runtime for Crystal Reports.
See this thread for more info: Re: Installing CR for VS2010 throws 1904 Exception - fails to register many dll
Bottom line is this set of dll's are for Encryption and there are updated versions. CR requires a recent version, older programs that have the dll loaded into memory do not have the new functions of the updated dll. Because of the way Windows works if a dll with the same name is in memory all applications can and will use it. They can't load another version, it's the way Windows works....
CA resolved the issue by renaming their version of the dll because they too were putting their app in the PATH statement.
Only other option is to report this issue to CREDANT and see if they can "fix" their version issue.
Don
Edited by: Don Williams on Oct 7, 2011 9:12 AM

The Product Keycode is Not Valid: INS00140 (Windows 7)

I'm a first-time poster... I was trying to install Crystal Reports 2011 on my Dell Latitude with Windows 7 Enterprise and I went through the installation process today. I wanted to go through the 30 Day Trial before I actually decide to purchase a license and I received a trial license key. I downloaded the trial and promptly received an e-mail with my license key. I tried to enter my license key and I had an error message that said, "The Product Keycode is Not Valid: INS00140." I was shocked that the password failed to work and then I tried various different ways to enter said license key. Copy & paste, typing, with dashes, without dashes, uppercase letters, and lowercase letters. Every license key entry attempt failed.
I contacted the Crystal Support team and they provided me with another download link to Crystal Reports 2011 and a trial license key, I ended up having the same results. Now I'm left wondering what to do to be able to access this trial version of Crystal Reports 2011. Any help would be appreciated.

Steven,
The forum post mentioned above has another link to the following thread:
[SAP Crystal Reports 2011: Error INS00140 and other install errors;
Have you reviewed it? It has solution applicable for other than XP OS.
Please let me know if you tried any of them and we will plan next steps.
Vitaly Izmaylov

Crystal Reports 2011: Error INS00140

I have Windows 7 ultimate OS. I have turned off anti-virus & firewall. I am executing installation file with administrative privileges. Still I am having invalid key code error INS00140. Please help.
Thank you
Satya

Hi Satya,
I think your Setup file has been correptd.So downlad new software.
Regards
Deepak

Cannot Install SAP Crystal Reports 2011 on 64-bit Win 7

I am trying to install the 30-Day Trial of SAP Crystal reports 2011 on a Windows 7 64-bit pc and at the end of the installation, I receive the two errors below.
I made sure I clicked 'Ran as Administrator' and under properties under the Compatibility Tab, I selected Windows 7.
I also made sure my antivirus software was disabled.
1st Error - It was a pop up after the installation said successful.
Missing installdir reg key for installiverse, required for uninstall. Key: SOFTWARE\SAP BusinessObjects\Suite XI 4.0\Installer\aurora Value: Path
2nd Error - It was another pop up right after I selected OK on the 1st error pop up.
Runtime Error!
Program: C:\Users\Ken Muhr\Desktop\River Valley Recycling\Crystal Reports -...
This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.
And the box name is called, "Microsoft Visual C++ Runtime Library
After I click OK to clear this 2nd error pop up box, I go to my programs and it is not there to use. I don't understand why. Has anyone experienced this?
Thanks in advance!

Hello,
Have a look in the install log file, it is under this tree:
C:\Program Files (x86)\SAP BusinessObjects
Anything in the install log? You can open it with notepad.
Also have a look at this post: SAP Crystal Reports 2011: Error INS00140 and other install errors
And you also need 2.0 Framework as well as MS VS 2005 C++ Security installed.
Interesting name for a PC...
Thanks
Don
Edited by: Don Williams on Aug 19, 2011 12:57 PM

Getting "The product key is not valid. INS00140" error during Crystal Report 2013 installation

We are getting “The product key is not valid. INS00140” error during Crystal Report 2013 installation. We are trying to install crystal report on Windows 7 64 bit OS.
Can anyone help?

What is CrystalReportsJava-2013? Where did this come from - download link? CD?
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
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SAP Crystal Reports 2011 - Product keycode

Dear all,
I have been requested to install SAP Crystal Reports 2011 to use it as a reporting tool for our SAP ERP 6.0.
However, I got stuck when the installation program asks me for the "Product Keycode". Does anybody know if there is a temporary product keycode so we can evaluate this product before purchasing it?If so, where is it?
Once SAP Crystal Reports 2011 is successfully installed, do we need to install anything else in order to set up the connection between SAP Crystal Reports 2011 and SAP ERP 6.0?
Thanks in advance,
Marc

Since someone on your site obtained CR 2011, they should also have a permanent keycode...
Failing that, the only way to get a 30 day temp eval keycode is from here;
http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx
But you will still have to go back to who ever obtained your current CR 2011 and ask them for a permanent keycode.
Re. Connection to SAP ERP 6.0. You're better off asking in the SAP Crystal Reports Database Connectivity|SAP Crystal Reports - Data Connectivity; forum rather than in this forum.
- Ludek

SAP Crystal Reports 2011/2013 doesn't show Company Data Base

I have CR versions 2011 and 2013 in several clients, and I can't connect to SAP B1 through the integration component. The behavior is that when I fill all the fields, I can't see the Company DataBases; if I type it manually and click "finish" I get the "conexion failed" error. With version 2011 it was working and then stoped working just like that. With 2013 has never worked. I've read in several forums that this error is recognized by SAP since early 2008 versions, but only talk about future "fixes". I've checked if any fix for 2013 is available but no lucky, it seems that fixes is a mess with CR.
See screenshot. Any ideas how to fix this? is this really a bug?
I have SAP 9 PL 9.
UPDATE: My SAP Partner Support has told me this error is caused by the version of SQL I have (which is 2012) and that SAP will release a patch to correct this soon, is this correct?

Hi,
Please check SAP note:
1966132 - SAP Business One 9.0 PL09 (SQL & HANA) supports SAP Crystal Reports 2013, version for the SAP Business One application
Thanks & Regards,
Nagarajan

Hiding a data field in SAP Crystal Reports 2011

Hello,
I am new to SAP Crystal Reports 2011 (Crystal Reports).
Does any one know how to hide a Special Field in a Crystal Report?
Specifically, I am trying to hide the Special Field, 'Record Number' from displaying on my report.
I need the Special Field, 'Record Number' to know how many records was printed on my report
in order to limit the amount of records printed while I am testing this new report.
Thanks for the help!
Tony

Hi Tony,
Yes to hide specific field, follow abhilash suggestion..
1. Limit the number of records displayed on your report like that:
section expert -> particular your report section -> click on suppress -> write below formula
RecordNumber > Limited number of records count..
2. limit the number of records per page on your report follow below link:
How to limit the no of records per page in crystal reports 2008
Thanks,
DJ

How to run a crystal report in SAP Crystal Reports 2011

I've installed SAP Crystal Reports 2011. I can't figure out how to run a crystal. What replaces the lightning bolt used in previous versions of crystal? I'm I missing something?

Hi Tim,
You may:
1) Press F5
2) Go to Report > Refresh Report (Notice the icon beside the label)
3) Go to View > Print Preview
4) Or, click the refresh button on the toolbar
5) The icon on Point#2 is also available on the toolbar
-Abhilash

I'm installing PS CS5 Exteneded on my new laptop. I get an error saying the serial number is not valid for this product. Help!

I'm installing PS CS5 Exteneded on my new laptop. I get an error saying the serial number is not valid for this product. Help!

If you purchased it from Adobe, it is registered and that would prove ownership as well as the emaill they sent with the serial number.
https://www.adobe.com/account/my-products-services.html#MyProductsHeader
Sign in with the email and password that you bought it under.
Click on the triangle next to your product and you will see the serial number assigned to you.
You have a valid record and proof of ownership. Try again.
Gene

Crystal reports 2011 installation INS00140 "Invalid KeyCode" error.

I just purchased and downloaded the latest Crystal Reports 2011 (SP02) version and I am getting the infamous INS00140 Invalid KeyCode error. I have read and tried all the solutions that I could find in this forum, and some more quasi-solutions found on the web: I have tried the installation on 2 different XP workstations and even on a Windows 2003 server platform, TO NO AVAIL.
I have now spent a week 'Fiddling' around with this, and I am not IMPRESSED. Is there a REAL solution to this, anyone? I am not spending another week mucking around with this , and I need to know who to contact to get this RESOLVED...please.

Hello,
It is the crypt*.dll causing the problem. Some older program installed it into the system32 folder which is not MS Certifiable now. I found older versions of Adobe Reader put it in the \system32 folder but there may be others also.
What is in your PATH statement?
The problem is the version CR installs will be about 1.2 meg, older versions do not have the updates Cr requires and because what ever program is using it it's in memory so CR uses it which causes the install to fail. SP 3 I believe will have a fix from RSA and it will either be renamed and/or not sure what they are going to do to it to fix compatibility issues with older versions.
You could try just using the defaults in both the System and User:
PATH=C:\Windows\system32;C:\Windows;C:\Windows\System32\WindowsPowerShell\v1.0\;
Copy your path from the System Environment variables and then change it to something like the above and try again. Once Cr is installed then name it back. Problem is if that program that does need it runs first CR is going to break when trying to start it up. If that happens and it installs then try renaming the one in the \system32 folder and copy CR's in it's place. Change the PATH back and then re-boot and it may work. I believe the files is common for all and backward compatible so what ever program is using it should work with the one from the CR folder.
I'll pass this onto one of the guys here who is looking after these install issues and see if he has any more suggestions.
Don

Crystal Reports 2011 Error message

I am having a problem getting CR 2011 to run my reports. I recently replaced my computer from Windows XP to Windows 7. When I was on XP, I was running CR 2011 SP4. I am now running CR 2011 SP9.
This is the error message I receive:is the following:
Failed to retrieve data from the database.
Details: S1000:[Rocket U2][UVODBC][1401233][Error ID:29 Severity:
ERROR Facility: FPSRVERR - Line 1, column 274 (around "("): Syntax error
I have attached a screen shot of the error message in case I misspelled anything above.
I still have the XP machine working. The reports run properly on the XP machine but not on the Win7 machine. I am able to connect to the database thru Excel and pull data into excel, so I feel confident that the IBM ODBC driver is working properly.
Any suggestions? Thank you in advance for your help.

Perhaps the report expects a 32-bit ODBC driver. Did you switch from a 32-bit to a 64-bit machine?
On a 64-bit machine the ODBC DSN administration for your 32-bit ODBC connections is at:
C:\WINDOWS\SysWOW64\odbcad32.exe
DON'T use the regular ODBC admin because that creates 64-bit DSNs.

SAP BW query to BOBJ Universe: The supplied XML is not valid.

Help!
The Business Objects Sever XI is giving us messages like the below, on some but not all BOBJ Universes based on SAP BW queries.
A database error occurred. The database error text is: The supplied XML is not valid. [various InfoObjects] [LEVEL01] (WIS 10901)
These queries were executing 1 working day, 3 calendar days ago. No transports to SAP BW or promotions to BOBJ were made.
Any ideas?
Thanks,
John Hawk
When we refresh the Universe, we get this mesdage
Error getting hierarchies for dimension 0INFOPROV (Cube FIGL_M10/FIGL_M10_Q001): Exception condition "HIERARCHY_NOT_FOUND" raised
Edited by: John Hawk on Jun 1, 2010 9:15 PM

Hi John,
I'm also getting same error 'Error getting hierarchies for dimension 0INFOPROV (Cube ZLE_M10/YBO_FREIGHT_ZLE_M10_UNIV_MPT1): Unknown error' when tried to create universe on top of query which is based on multi provider. Could you please send me copy of program ZZ_REPAIR_HIEDIR?
Thanks,
Milind

SAP Crystal Reports 2011: Error INS00140 The Product keycode is not valid

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