SAP customer number unknown for installation number
Hi There,
We're facing some problems after a reconfiguration of some things in Solution Manager. We have SAP EHP 1 for SAP Solution Manager 7.0. Have made two days ago the installation of the latest SP, but not the kernel yet.
The problem is in the job SEND_SYSTEM_RELATIONSHIP_TO_SUPP. The error is:
08.01.2010 10:43:24 Job started 00 516 S
08.01.2010 10:43:24 Step 001 started (program AI_SC_SEND_SYSTEM_RELATIONSHIP, variant , user ID SOLMAN_BTC) 00 550 S
08.01.2010 10:43:24 SOL determined as monitoring Solution Manager system AI_SC_EN 075 S
08.01.2010 10:43:24 SAP customer number unknown for installation number 00XXXXXXXX AI_SC_EN 097 E
08.01.2010 10:43:24 Job cancelled after system exception ERROR_MESSAGE 00 564 A
The info about the system:
solman:soladm 21> disp+work
disp+work information
kernel release 701
kernel make variant 701_REL
compiled on HP-UX B.11.23 U ia64
compiled for 64 BIT
compilation mode UNICODE
compile time Feb 24 2009 21:53:01
update level 0
patch number 32
source id 0.032
supported environment
database (SAP, table SVERS) 700
701
operating system
HP-UX B.11
Thanks,
Joao
Hi João Cesar,
I´m faccing with the same error... I installed the solution manager Ehp1 and it have SPS20 applied which correspond to ST 400 level 20 (SAPKITL430).
When I am in transaction SMSY in section Systems and I press the button "READ SYSTEM NUMBER" is shown an error message that says "SAP customer number unknown for installation" the details of help says:
Diagnosis
Installation number &V1& that is assigned to some system(s) in transaction SMSY is not assigned to an SAP customer number in table AIINSTALLATIONS.
Procedure
Please check the log of background job REFRESH_ADMIN_DATA_FROM_SUPPORT for errors.
So, when I entry in that job log I found this error:
No customer numbers maintained in view V_AISAPCUSTNOS | AI_SC_EN | 106
Then I went in table/view V_AISAPCUSTNOS and inside does not contain any data!!!
All the notes I found were related to lower versions and so I could not implemented the snotes corrections!! Any notes for my release that are related with this problem?
Joao Cesar what you did for solve this problem??? You didn´t mentioned!! You only mentioned that you implemented some notes.. but which ones?!!?
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