SAP Employee Interaction Center (EIC)

It is not that well known that SAP offers a sub module in the Human Capital Management arena to handle employee interaction (EIC) and it is a key peice of their shared service offering.
For any questions regarding the offering please let me know.

Hi.
please refer to SAP Note 1143022 - Installation of SAP Enhancement Package 4 on SAP ERP 6.0 and also  related notes to this sap note...where you can find all the information...
Also, please go thorugh this link
https://websmp204.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000708115&
where we have link for HCM etc..
Thanks
Sunny
Edited by: Sunny Pahuja on Jun 18, 2009 4:48 PM

Similar Messages

  • Employee Interaction Center (EIC)

    I am looking for any information about the Employee Interaction Center functionality within CRM 5.0.  Has anyone implemented this functionality within CRM 5.0 or customized their CRM 4.0 implementation for this?
    If anyone has any information about this topic, please let me know.
    Thanks!

    Hi Darcie,
    If you need info & documentation on this please visit the following site:
    http://service.sap.com/crm-inst
    Here you can find the CRM 5.0 Master Guides, any new functionalty & and install guides for CRM 5.0 and CRM 4.0
    Also, http://service.sap.com/rkt is a very good site for new functionality etc for CRM 5.0
    For detailed documentation on the "Employee Interaction Center" i would advise to search for it at http://help.sap.com as i found a lot of documentation there when i searched for it...
    Hope this helps...
    Rgds - Jeff

  • Employee Interaction Center

    Dear Colleagues,
    In Customer Interaction Center (CIC), search is possible based on Customer(Activity Partner).
    But in general Scenario, in Mobile Sales, Sales Representative will assigne some activity to Person Responsible (CIC agent). Now CIC agent will go to his desktop and he should have facility to search based on his employee number. Here I am talking about the Employee based search. I am been told that we need to have Employee interaction center for this.
    Any other suggestions on this will really be appreciated.
    My main concern is to have Employee based search in CIC.
    Regards
    Milind

    Hi,
    >what is employee interaction center?..
    An Employee Interaction Center (EIC) is an important part of a shared-service concept. It is an organization model in which particular services are provided for the whole company by an organizational unit created for this purpose. The individual business areas or departments of a company can take advantage of these internal services.
    >Steps to configure EIC?
    >what are the mandatory steps needs to be followed?
    For information about Customizing for the Employee Interaction Center, see the Implementation Guide (IMG) for Personnel Management under Employee Interaction Center (EIC).
    Regards
    Bernd

  • EIC Activity Owner Org Unit - Employee interaction center

    Hello Junta,
    I am trying to make a prototype for HR Employee Interaction Center for my company.
    In the Activity page of EIC application, there is a field called Owner Org. Unit which is mandatory. However I am unable to get any data in that drop down field. No org unit is showing up. I have also maintained the IC WebClient Profile OM infotype (1261) for that Organisational Unit.
    Kindly suggest as to what must be done to get some data into that Owner Org. Unit field.
    Can it be made - not mandatory. where can it be done ?
    Thanks in advance.
    Regards,
    Anand

    Hi Jarret
    Thanks!!
    Anand and myself are very close friends, and started working on EIC recently and with similar scope. It is very fruitful to know we both have opportunities in hand to work on rare skillset.
    I have followed your site and blogs. Very helpful indeed!!
    Regards
    Yash

  • Employee interaction centre (EIC)

    Hi,
        I wanted to know what is EIC ?,also how to do authentication for it..
    Regards,
    Rajesh.T

    Hi Rajesh,
    EIC - Employee Interaction center, This is the application which is similar to a call center, which is used to help the employees with the self-service applications.
    Here is the link that describes the configuration to be made.
    http://help.sap.com/saphelp_erp2005vp/helpdata/en/42/f4128c8c6a1aa2e10000000a422035/frameset.htm
    Regards,
    Sharadha

  • Employee interaction Center issue

    Hi all,
                If an employee wants to add some documents like for example ( Offer letter, salary verification letter etc ) with the help of EIC , How can we achieve/Configure it...
    Any inputs, highly appreciated
    Thanks,
    Rahul

    Hi James
    The article was completed and you can view it via the left hand side on http://www.eicexperts.com/
    It did not cover KM or CTI both of which are fully integrated with the Employee Interaction Center.
    You can also integrate to a 3rd Party knowledge repository "through" KM into EIC via delivered BADI's
    Hope this helps and good luck.
    Jarret

  • Employee Interaction Center - Employee Request

    Hi All,
    I would like to get more details about the Employee Request. Is it assigned to the same BOR object as the new Service Request ? Or is it the same as Service ticket ? Can it be assigned to a CASE ?
    Thanks a lot !!

    This questions depends on the version of the Employee Interaction Center you are using.....if you are using the ERP (Enterprise) version of EIC you can have employees fill out the webrequest which gets routed into the agents inbox.
    If you are using CRM or the new SSF (EHP5) this funcationality is not enabled though my guess is it will be with EHP6 but you could always build a custom solution.

  • SAP Library - Interaction Center WebClient

    To add a comment, please log in or register on the top of this page and choose Reply. Please write your comment in English.
    You can also go back to the SAP help page.

    The SAP CRM Interaction Center combines separate processes
    Communication Process via various channels, e.g. 
    E-Mail (CRM 7.0, EHP1, EHP2, EHP3): 
    Pull scenarios: using SAP Connect interface 
    ERMS workflow (CRM 7.0, EHP1, EHP2, EHP3),
    Agent inbox workflow (CRM 7.0, EHP1, EHP2, )
    Push scenarios: 
    simple ICI E-Mail,
    ERMS push (CRM 7.0, EHP1, EHP2, EHP3) using combination of SAP Connect and ICI mail handling
    Telephony
    Chat (CRM 7.0, EHP1, EHP2, EHP3)
    Fax and Letter (CRM 7.0, EHP1, EHP2, EHP3)
    Customer Interaction Process (CRM 7.0, EHP1, EHP2, EHP3)
    and the integrated Business Transaction Process 
    CRM Business Transactions: UIU integrated views (CRM 7.0, EHP1, EHP2, EHP3)
    IC specific business transactions (CRM 7.0, EHP1, EHP2, EHP3)
    within the context of a single process flow or an agent's "interaction" with a customer.
    Blog "Hitchhiker's guide from a process perspective", gives an overview of those processes integrated in the SAP Interaction Center
    Only business roles of type B IC Webclient support above mentioned process integration. When setting up your own business role for the Interaction Center, consider KBA 1836437 which summarizes technical prequequisites from customizing point of view.

  • Impact of upgrade from SAP CRM Interaction Center 4.0 to 5.0 on Genesys CTI

    Hi Friends,
    I would like to know that what is the impact of upgrade from SAP CRM Interaction Center 4.0 to 5.0 on Genesys CTI software.
    1) Will there be anything we need to change?
                for e.g.
                     a) Settings
                     b) Software
                     c) Hardware
    2) What do we need to keep in mind when upgrading from SAP CRM Interaction Center 4.0 to 5.0?

    Hello!
    The biggest change you must face is related to Java. If you had CRM4.0 Java configuration, you must change your settings to the non-java configuration CRM5.0 has. Most of those changes are performed by the upgrade program, but you must activate services in transaction SCIF.
    Your other concerns:
    - Software: Most of the Genesys releases are compatible with both java and non java configurations. Anyway, I am sure Genesys has compatibility instructions.
    - Hardware: No changes to my knowledge
    <b>Hope it helps. Please, reward points if so</b>
    Regards
    Joaquin

  • Implementing Employee Interaction Center

    Hi Gurus,
    What are the prerequisities to implement SAP CRM IC WebClient for Emplyee Interaction center functionality, i.e, How to mainatin org structure, etc.
    We want to use SAP CRM for this functionality alone.
    Can someone through some light on this approach.
    Thanks and regards,
    Sarat.

    Hi there
    I don think that u need to maintain the entire R3 org set up here in CRM for the IC cause,since IC comprises of hell lot lesser number of agents ,so it required just to maintain just a small org structure which can be easily mainatined within CRM manually
    BCM is business communication managment when any communication management software is integrated with CRM server thorugh ICI this BCM comes into picture as it passes the business contents to the CRM thorugh the IC server.
    hope i clear what you aksed
    best regards
    ashish

  • EIC Employee Interaction Center Implementation

    Hello
    We want to implement EIC. However, I do not have any resource to start with. It is the first time I have come across EIC.
    The EIC component is installed with ECC 6.0. We currently do not have Solution Manager.
    Can someone assist on how and where a newbee should start for EIC implementation?
    Regards
    Yash

    5) I believe this is your first EIC implementation Paul. Was there any source of EIC Knowledge for Implementation apart from the help documentation? Could you suggest any online resources or books that have helped you or would help me ? Any cookbooks ?
    This question was for Paul so I will let him respond but there are multiple cookbooks as I have been involved in ramp up projects for EHP1, EHP2 and EHP4 (all of which have new EIC functionality) but they are copyrighted and property of SAP and it is my understanding that they cannot be shared. Enclosed are some blogs that I have written that "hopefully" contain some help for a new implementation.
    http://www.sdn.sap.com/irj/scn/weblogs;jsessionid=(J2EE3417100)ID0063786550DB10417459621364924182End?blog=/pub/wlg/16245
    http://www.sdn.sap.com/irj/scn/weblogs;jsessionid=(J2EE3417100)ID0063786550DB10417459621364924182End?blog=/pub/wlg/15923
    http://www.sdn.sap.com/irj/scn/weblogs;jsessionid=(J2EE3417100)ID0063786550DB10417459621364924182End?blog=/pub/wlg/15210
    http://www.sdn.sap.com/irj/scn/weblogs;jsessionid=(J2EE3417100)ID0063786550DB10417459621364924182End?blog=/pub/wlg/14882
    http://www.sdn.sap.com/irj/scn/weblogs;jsessionid=(J2EE3417100)ID0063786550DB10417459621364924182End?blog=/pub/wlg/14555
    http://www.sdn.sap.com/irj/scn/weblogs;jsessionid=(J2EE3417100)ID0063786550DB10417459621364924182End?blog=/pub/wlg/14554
    http://www.sdn.sap.com/irj/scn/weblogs;jsessionid=(J2EE3417100)ID0063786550DB10417459621364924182End?blog=/pub/wlg/13538
    6) What kind of basis support is needed for setting up EIC ?
    Basis support is needed in a part time role for an EIC project to set up environments, copy baseline config from client 000, activate services, apply OSS notes, web dispatcher, RFC destination configuration, enhancement packages, implement business packages, portal definition etc. Sorry about the formatting....not sure it is showing up this way.

  • EIC-- Employee Interaction Cente-- UNCAUGHT_EXCEPTION

    We have installed EIC, on SAP EIC 6.O
    When we execute the EIC, by transaction "HREIC" we have a runtime error on the abap system transaction "ST22":
    The web client is shown good in the internet explorer but we have the runtime error
    The exception 'CX_SFW_SWITCH_EXISTENCE' was raised, but it was not caught
    anywhere along
    the call hierarchy.
    Since exceptions represent error situations and this error was not
    adequately responded to, the running ABAP program
    'CL_WEBCUIF_SWITCH=============CP' has to be
    terminated.
    Do you have any idea?

    Thanks Manuel
    In my test landscape everything works fine, and i don´t have this problem. I have it on production
    I checked that both tables have the same entries in my test landscape and my production landscape.
    Do you have any other idea to check, please?
    Thanks for your help!

  • Employee Interaction Centre (EIC, ERP) Agent Inbox, Substitution

    Hi
    We are currently implementing EIC, ERP and are on EHP4.  We have a query regarding substitutions for the agents inbox.  We note the substitution field is blank so no one can be selected to be a substitute.  However, when a processor is set up and assigned to follow up the processor becomes available in the substitute box and can be selected.
    So my query is are only processors allowed to be substitutes? 
    Many thanks
    Julie

    Hello Julie,
    Here is how SAP describes the EIC Inbox substitution functionality:
    EIC agents that are absent (for example, on vacation) for a certain period of time can specify a substitute for that time period.
    You can enter the required time period for substitution and the desired substitute in the substitution settings. The effects of this are as follows:
    The specified substitute is entered as the person responsible and as the processor (if this is the same person) for all activities for which you are responsible.
    All other task types (e-mail (SAPconnect), web requests, follow-ups, work items) are processed as follows in the specified substitution period: All new inbox items that the system forwards to your inbox during your period of absence are also delivered to the inbox of the specified substitute during this period. As soon as the specified substitute begins to process one of these inbox items, it is removed from your own inbox.
    Hope this answers your question.

  • Employee Interaction Center Error

    Hi All,
    We are implementing EIC and when I am accessing this T-Code.I am getting this error
    The error occurred on the application server XYZ(Our Server name) and in the work process 0 .
    The termination type was: RABAX_STATE
    The ABAP call stack was: Method: IF_HTTP_CLIENTSEND of program CL_HTTP_CLIENT================CP Method: CREATE_SESSION of program CL_SAM_BSP_SESSION_LAUNCHER===CP Method: START_WORKER_SESSION of program CL_ICWC_SESSION_REGISTRY======CP Method: ONCREATE of program CLO23UTXK1DHIM8WX0QZD2TBW2KZ9CP Method: %_ONCREATE of program CL_O23UTXK1DHIM8WX0QZD2TBW2KZ9CP Method: DO_INIT of program CL_BSP_PAGE===================CP Method: GET_PAGE_CONTEXT_CURRENT of program CL_BSP_CONTEXT================CP Method: ON_REQUEST_ENTER of program CL_BSP_RUNTIME================CP Method: ON_REQUEST of program CL_BSP_RUNTIME================CP Method: IF_HTTP_EXTENSIONHANDLE_REQUEST of program CL_HTTP_EXT_BSP===============CP
    I have activated all the SICF sevices along with SAP note 517484.
    Kindly request your help on the same.
    Thanks
    Swati

    Hi Swati,
    I am also facing the same issue after SPS10, what config issue was not set correctly?
    Thanks
    Jean Seguin

  • CRM 5.0 Employee Interaction Center installation

    We  have CRM 5.0 . Do we have to install anything in particular to  EIC. Also What are IMG task specific to EIC?
    Any help in this regards will be highly appreciated.

    You need JRE Version between 1.4.2_02 and 1.4.2_09. Any version below the lower value or above the higher value would not be accepted by the installation and this message would pop-up. If you have any version within the above specified range and also a higher version like 1.5, it is recommended to uninstall 1.5 version before proceeding with the installation. Once uninstalled, you need to restart your machine and then try the installation. If the error recurs, then right click on the 5.0 InstallationAssistant.msi which can be found under the Mobile_Client_Installation folder and select the option Uninstall. Select Yes on the prompt that appears next. This should uninstall the old version of the installation package from the machine Then you could start the installation once again by running setup.exe.
    I hope this helps.
    Best Regards,
    Niranjan
    P.S: Reward points would be appreciated.

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