SAP Enterprise Support

Hi experts,
For Enterprise Support, I'm sure that I need to install the addon ST-ETP and to implement the initial setting described the notes [1140258|http://service.sap.com/sap/support/notes/1140258], [1109650|http://service.sap.com/sap/support/notes/1109650].
But I'm not sure that futher settings are required.
Is it enough to have Solution Manager Enterprise Edition for Enterprise Support?
Best regards,
TK

I got an information from a management circle and the German DSAG:
(translated, not quoted)
- you have to create a COE (Competence Center of Excellence) with a english speaking support person in 12 months after the enterprise support started (1st of january 2009)
- you have to grant the necessary permissions on your systems to assist the support in case a remote access is necessary
- you have to keep the Solution Manager with patches up-to-date
- you have to use SolMan for the documentation of your core business process (Business Process Monitoring)
- you have to use SolMan for the documentation of new implementations (Roadmaps)
- you have to use SolMan to document any modification
Markus

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Lower Prices for SAP Enterprise Support

Check this interesting Blog from a SAP analyst
[SAP Budges: Tiered Support Model offered and Lower Prices for Enterprise Support |http://hgumbel.wordpress.com/2010/01/14/sap-budges-tiered-support-model-offered-and-lower-prices-for-enterprise-support/]
Any comments ?
Olivier

Dear CP2009,
Please visit
> http://service.sap.com/customerquotes.
Here you can see what SAP customers are saying about SAP Services and Support.
I am confident you can find many examples here
Regards,
Paul

What versions of the SAP Enterprise Portal support Java 5

What versions of the SAP Enterprise Portal support Java 5?
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If we were to use Java 5 code for an iView what versions of the portal would it run in?
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Hi Alejandro,
Currently, the version of SAP NetWeaver that is J2SE 5.0 as well as Java EE 5 compatible is the [SAP NetWeaver Composition Environment (NW CE)|https://www.sdn.sap.com/irj/sdn/nw-ce]. It does not provide the "full" Portal capabilities, however it does come with a "Portal Lite" and supports Portal applications development scenarios.
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[Introduction to NW CE|http://help.sap.com/saphelp_nwce10/helpdata/en/45/ff9fc1d8986c06e10000000a1553f6/frameset.htm]
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When we look at these cubes, we are particularly interested in the Software Component Versions.
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Hi,
Solution Manager is a separate component and needs to be installed separately (not possible to install on top of R/3 Enterprise).
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You can get more information on Solution manager from http://service.sap.com/solutionmanager
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Hello Rob,
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Also let me know what are steps involved in implementing the enterprise support.
Thanks in Advance
Hari

Hello Hari,
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Hope it helps.
Regards,
Satish.

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hi aditya,
u can also refer to this links to feel comfortable with portal.
New to EP..
Very new to EP with Little knowledge on JAVA....Help on this
http://help.sap.com/saphelp_nw04s/helpdata/en/10/4baa42cdccda11e10000000a155106/frameset.htm
Beginning EP Development
Oliver's favorite SDN link collection
Top Weblogs of All Time [19 to 14]
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About portal
e-Books on EP
Beginner to EP
Start with EP
Portal Development
regards
bhargava
note:reward points if useful

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Best Regards,
Ran

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