SAP ERMS Outbound Email.

HI we are using SAP ERMS in our CRM 7.0
Our Business requirement is
The emails that come thorught the Workflow are assingned to an Agent by the ICmanager.
The agent responds to the email (sends it) and marks them as complete.
We want the email to be routed to the ICmanager for reviewe and once the IC manager is comfortable with the resonse, he send the email out to the BP.
Is this possible in ERMS?
We want an outlook outbox kind of functionality.
thanks

Hi,
Problem 1.
Refer the link http://www.****************/Tutorials/Workflow/Notification/Notification.htm
Problem 2.
First u need to collect the Email ids in a container using custom method in background and bind it back to the mail step. The container should be of Multiline. In the mail step give this container.
else.
there are programes available in this forum to send mails. Use it in a method ans send mails to outlook.
Classify the error u get in detail.
Richard A

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In response to initial response, I've edited the question.
Message was edited by:
Mark Pyc

Hello Mark,
Check this report.
* Data
DATA: docdata LIKE sodocchgi1,
objpack LIKE sopcklsti1 OCCURS 1 WITH HEADER LINE,
objhead LIKE solisti1 OCCURS 1 WITH HEADER LINE,
objtxt LIKE solisti1 OCCURS 10 WITH HEADER LINE,
objbin LIKE solisti1 OCCURS 10 WITH HEADER LINE,
objhex LIKE solix OCCURS 10 WITH HEADER LINE,
reclist LIKE somlreci1 OCCURS 1 WITH HEADER LINE.
DATA: tab_lines TYPE i,
doc_size TYPE i,
att_type LIKE soodk-objtp.
DATA: listobject LIKE abaplist OCCURS 1 WITH HEADER LINE.
* FORM
FORM ml_customize USING objname objdesc.
*----------- Clear Variables
CLEAR docdata.
REFRESH objpack.
CLEAR objpack.
REFRESH objhead.
REFRESH objtxt.
CLEAR objtxt.
REFRESH objbin.
CLEAR objbin.
REFRESH objhex.
CLEAR objhex.
REFRESH reclist.
CLEAR reclist.
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CLEAR listobject.
CLEAR tab_lines.
CLEAR doc_size.
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docdata-obj_name = objname.
docdata-obj_descr = objdesc.
ENDFORM. "ml_customize
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FORM ml_addrecp USING preceiver prec_type.
CLEAR reclist.
reclist-receiver = preceiver.
reclist-rec_type = prec_type.
APPEND reclist.
ENDFORM. "ml_customize
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FORM ml_addtxt USING ptxt.
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FORM ml_prepare USING bypassmemory whatatt_type whatname.
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WITH 'LIST_FROM_MEMORY'.
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out = objbin
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MESSAGE ID '61' TYPE 'E' NUMBER '731'
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docdata-doc_size = ( tab_lines - 1 ) * 255 + STRLEN( objtxt ).
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objpack-head_start = 1.
objpack-head_num = 0.
objpack-body_start = 1.
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objpack-doc_type = 'TXT'.
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att_type = whatatt_type..
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objpack-head_num = 0.
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packing_list = objpack
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contents_bin = objbin
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REPORT zam_temp147 .
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PERFORM upl.
PERFORM doconv TABLES itab objbin.
PERFORM ml_prepare USING 'X' extension name.
PERFORM ml_dosend.
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file_name = p_file.
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file_read_error = 2
no_batch = 3
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header_not_allowed = 9
separator_not_allowed = 10
header_too_long = 11
unknown_dp_error = 12
access_denied = 13
dp_out_of_memory = 14
disk_full = 15
dp_timeout = 16
OTHERS = 17.
path = file_name.
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INVALID_DRIVE = 1
INVALID_EXTENSION = 2
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VAsanth

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