SAP for Broadcasting Media

Hi Guys,
Can any one help with any sort of overview information/Documents regarding implementation SAP in Broadcasting Media, that too Television Media?.

Hi,
Check out following URL
http://www.sap.com/industries/media/businessprocesses/broadcasting/programmanagement.epx
and
http://www.sap-si.com/services/industry/media/broadcasting/
and
http://help.sap.com/saphelp_nw04s/helpdata/en/a5/359840dfa5a160e10000000a1550b0/content.htm
Hope this info will be useful.
Bye,
Muralidhara

Similar Messages

HDV mixed format editing and mastering for broadcast TV

Hi
I have HDV blues with regards mixed format and multi time base.
Any help advice will be greatly appreciated.
I have never handled HDV in multiformat and multiple timebase to Mater and output for Broadcast television.
I am hoping to master to DVD directly on the configuration ( details provided below ) to deliver to NTSC and PAL market for DVD retail.
However I would need to take to a post house, one or more quicktime file to Output to Digital Betacam for television broadcast for both NTSC and PAL formats.
with regards
problems I am facing are on two fronts:
1) I am unsure of best quality and workflow to output master on Digital Betacam tape for broadcast TV in NTSC and PAL both formats.
2) With sequence set at HDV 1080 50i, and export setting as current setting, upon render and export of self contained quicktime direct from FCP timeline I face few troubling symptoms;
- that the quicktime exports 3mins to 35 minutes of qt clip but not the whole program of 90 minutes as one clip. System crashes and I have to reboot.
- Another symptom is that by doing above my time line shows aduio as out of sync to video. here i see that Audio tracks A1,A2 as being torn apart at cut edit points and have gap of 1 frame at random ( but not on all edit points ).
A3, A4 and other music and sound fx tracks have slipped off sync by few frames , again at random and also other places the edit comes back in sync with audio.
- Of course I am having to re- render this sequence timeline a zillion times even though the previously rendered files still exist in relevant folder.
Program duration: 90 minutes
current sequence : 1440 x 1080 at 50i
edit sequence time-line consists following source material directly ingested from tape via firewire in native HDV and DV:
VIDEO
-HDV footage of 1440 x 1080, 50i
-HDV footage of 1440 x 1080, 60i
-PAL footage standard and widescreen
-NTSC footage standard and widescreen
- still images
AUDIO
-AUDIO is 16 bits , 48Khz
- Voice Over is 24 bit , 48 Khz
Software: Final Cut Pro version 6
QT: 7.4.1
System configuration:
1) Mackbook pro: OS 10.4.11
graphics/ display card: GeForce 8600M GT
Hardware Overview:
Model Name: MacBook Pro
monitor: one apple cinema display 23 inch
Model Identifier: MacBookPro3,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache (per processor): 4 MB
Memory: 4 GB
Bus Speed: 800 MHz
2) Mac pro: dual core, 2.3 ghz, 3GB RAM
two apple cinema display 23 inch
All project media residing in 1TB Lacie 800 firewire external disk.

Hi guys, thanks for getting back to me. My client has now changed her mind and so I'm just mixing XDCAM and HDV 16:9 footage which is absolutely fine. Awesome. Thanks for your help!
I have one issue - some of the XDCAM footage she has given me is .MP4 video (actually each clip is a folder with 5 files in it (.MP4, .SMI, .PPN, .XML, .BIM). Do I have to convert the .MP4 into .MOV via Compressor to work with it (presumably this will compress it somewhat) or can I convert it simply and losslessly somehow (perhaps using sony XDCAM software?)
Thanks again for any help!
Oliver

Standard template for broadcasting

Hi,
Can anybody tell me what is the standard template for broadcasting? I am confused between:
0BROADCASTING_TEMPLATE
0QUERY_TEMPLATE_BROADCASTING70
0BROADCAST_INDEX_PAGE
0REPORT_TEMPLATE_BROADCASTING
Moreover I cannot see all the new distribution types when I create a setting. We are running it in portal..
Thanks

See the documentation for thius.
http://help.sap.com/saphelp_nw04s/helpdata/en/0b/bca042046fc46ae10000000a155106/content.htm

Transport KM rooms as entry point for broadcasting from Portal 7.01 to Portal 7.4 possible?

Hallo together,
is it possible to transport entry points (for broadcasting) from one portal to another?
For our upgrade BW 7.01 to BW 7.4 we want to transport the KM Content (including the rooms).
Transporting the rooms and room structures is no problem, but the transported rooms are not visible in ENTRY POINTS -> My Room Folders.
Only rooms that are newly created in the 7.4 Portal are visible in that folder.
Is there are way to make the transported rooms also visible there?
Thanks and best regards!
Christian

Hi Ramakrishna!
I know that WP-PI 6.00 will work fine with R/3 4.6C but my doubt is if I can use WP-PI 6.00 (which is
EP 6.00 plug-in) to connect the R/3 4.6c with an EP 7.00.
I didn´t find anything like WP-PI 7.00 in SAP Marketplace. I´ve already read the note you pointed out but it refers to EP 6.00. It also says you can use WP-PI 6.00 por EP 5.0 or Sap Workplace. But can I also use it with EP 7.00?
Thanks for your help.
Fernando

Premiere Pro CS6 for Broadcast ProRes HQ Frame rate issues

I switched from Avid to work on a quick project with DSLR footage shot on the 5D Mark III at 29.97 psf which is not to be confused with 29.97i, a standard frame rate necessary for broadcast. So the commercial spot was cut together, I punched in the proper settings (the very same settings that work with Avid 6.0+ and Final Cut Pro 7), and hit export. When exporting either a Quicktime Animation or Pro Res file from Premiere Pro CS6, premiere creates a file with a faulty framerate, it comes out as 28.4 instead of 29.97. I thought I was going crazy, but no, there are tons of documented experiences with 23.94 being 20-something, and on an on. It seems as if Adobe did not do a good enough job with integrating the Pro Res codec into their software. The only way I could get around it was to export to something else (Blu-ray H.264 at 29.97), and then re-encode that file to Pro Res HQ with either compressor or adobe media encoder. The problem lies in exporting progressive footage as interlaced, it just completely screws up the frame rate. The worst bit is that, I need Pro Res HQ for the distribution house for the commercial spots, they require the ProRes HQ MOV at 29.97i and if anything is off, I get charged for it.
Does anyone else have problems with Adobe Premiere lacking on the professional end? Or similar experience with this problem?
Just do a search for pro res frame rate issue premiere and you will see a lot of other users with the same issue.
Thanks,
C
System Config:
Mac OSX 10.8.2
2.7GHz Intel Core i7 MacBook Pro 15" Mid 2012
NVIDIA GeForce GT 650M 1024MB
16GB 1600 MHZ DDR3
256GB SSD + 750GB SATA (no CD/DVD)
Premiere Pro CS6 (latest)

Read the Warning here: http://ppbm7.com/index.php/tweakers-page/85-raid-or-not-to-raid

Settings for Nexio Media Server for export from Premiere?

Currently I am running all my material through media encoder and then sending it back out into compressor so that it makes a proper file that my Nexio Broadcast Media Sever can read properly. Does anyone have experience exporting from premiere to the nexio settings directly? I am attempting to save a step and time by not having to export it twice for one file. Thanks!

Hi-
I was just curious how you made out with your P2P Webchat application - ie. performance, audio, etc...
We are currently developing a Video Chat application for our service and are wondering if we should stay with the Adobe Media Sever and use RTMP or use the enterprise server with RTMFP? We are having some issues with audio echo and delay with the RTMP solution so far.
Thank you

Preparing Music Video for Broadcast in Premiere and Encore?

I am trying to prepare a music video for broadcast in Premiere Pro. However, the specs require audio (Ch. 1-2 stereo, Ch. 3 mono Ch. 4 mono). I can't find a way to do this in Premiere Pro. I seem to be able to do this in Encore - I can create four audio tracks.
Problems so far:
1. I can only import the stereo wav file onto track 1, and have to import it again on track 2. The stereo mix isn't spread across both tracks Left/Right. Will the stereo mix appear on the correct tracks when delivered for broadcast?
2. I need to export the video as an mpeg 2 on my hard drive - not actually burn to disc. Can I export an mpeg 2 video file without burning to disc?

I am delivering the master as an mpeg 2, uploaded by FTP.
Here are the audio specs:
Stereo Left and Right audio signals must appear on channel 1 and 2 respectively
Dolby ProLogic matrixed audio (Lt /Rt) may be substituted for Stereo audio on channel 1 and 2 if desired
Monaural audio may be substituted for Stereo on channels 1 and 2, but must appear on both channels and must be in-phase.
Secondary Audio Program (SAP) if available, must appear on Channel 3, otherwise a mono mix of Channels 1 and 2 should appear on Channel 3.
Descriptive Video Service (DVS) audio, if available, must appear on Channel 3 if delivered in lieu of SAP audio
DVS must appear on Channel 4 if delivered in addition to SAP audio, otherwise a mono mix of channels 1 and 2 should appear on channel 4.
So basically, I need a Left and Right stereo on Ch. 1 and 2. And mono on 3 and 4, because I don't have SAP or DVS content.
I can create 4 audio tracks in Encore, then I import my stereo wav file and mono wav file. But when I drag the stereo wav file onto audio track 1, both channels of the stereo wav file are on track 1. I read in Encore's help files that (assuming this would be going to DVD and not an mpeg on my hard drive) only one audio track can play at a time. Each individual audio track appears to be stereo, but I don't know how they would each correspond with the requirement for Ch. 1 to be stereo left and Ch. 2 to be stereo right. As of right now, it appears that track 1 is both left and right, and I can import the same stereo wav file on track 2 seperately with both left and right audio.
The specs I'm trying to meet are Viacom/MTV which is a major outlet for music video content, so I'm assuming their requirements are reasonable enough.
As for making an MPEG2 from Encore without burning a disc, here is the format:
Container: MXF OP1a (SMPTE 378M)
Resolution: 1920x1080i (interlaced) 16x9 aspect ratio
Encoding: MPEG2, High Profile@ High Level 4:2:2, 50Mbps Long GOP, CBR, 29.97 frames per second (59.94 fields per second)
Audio: Uncompressed 2-, 4-, 12- or 16-channel audio, 24bit @48khz, BWF (SMPTE 382M). All audio channels must be contained within 1 MXF track.
Not sure how to export from Encore - only options I am seeing involve burning to DVD or Blu-Ray.
I really appreciate your help thus far!

SAP Information Broadcaster

Hi Friends,
Can any one give info about the SAP Information Broadcaster ?
Regards
Vijaya

Hi Vijaya,
You can use 'Information Bradcating' whenever we want to distribute queries, query views, Web templates, or reports to Predefined distribution channels like e-mail, portal, or printer.
The following distribution types are often used in BEx broadcaster:
1. Broadcasting Via e-mail:
Routine activity of sending a report Via e-mail For e.g. Daily Production or weekly Sales etc.
2. Broadcasting by Exception:
Send E-mail only when some exceptions are met. For e.g. Sales Value for a day less than 5000 Qty or Sales Exceeded 10000 Qty etc. This requires some customization in alert categories so that you will get this option in distribution type as Broadcasting by Exception.
3. Filling OLAP Cache:
Run the query in Background so that subsequent fetches need not hit the data target (cube, ODS) instead that information can be picked up from the Cache.
You can reach Information broadcasting via many routes.
Via Query Designer - Click on the Drop Down next to Publish' - BEx Broadcaster - Create a new setting.
In some cases you cannot see schedule button. That is a authorization problem. You need to get authorization S_RS_BCS.
Trust this helps.
Thanks n Regards

Are there any recovery tools for optical media?

I've had a couple of DVD's turned in to coasters recently and I was hoping that Linux could come to my rescue with some awesome 'raw-read' / recovery tools for optical media?
I burnt the discs in Windows 7 using InfraRecorder on a brand new Plextor drive (a 'PX-891SA') and these are my first attempts to burn discs with it so I'm a bit worried it could be a hardware fault!
I started off trying to back up some files to clear some space on my hard-drive, burning them to a dual-layer dvd, but the software kept failing to even start the burn process -- that was until I realised that I needed to run the program "as Administrator" (in Windows). It did then manage to burn the disc (I was using "Session-at-Once" mode) however when it came to the end of the burn process / the start of the 'verify data' phase it threw an error saying the write process had failed! Windows couldn't access the disc / data and (I think) still thought the disk was empty. So I restarted the burning application and used a function to just 'close' the whole disc. This seemed to work because Windows was then able to recognise the disc and read the data, although accessing the disc was slow and sounded 'stutter' ish.
I then tried to write a single layer dvd to finish off the last couple of gig I had to back up, but again the software completed the burn phase only to report a 'fail' error right at the end (I'm assuming) before finalising the disc. Although this time I'd tried to create a multi-session disc by using the '2XXA' (or something) 'Multi-Session' iso9660 format. The result was that Windows couldn't read the disc and still thought it was empty, even after trying a forced 'close disc' operation! -- Linux however could read the disc and see that the data had in fact been burnt to the disc (although I've not yet tried copying it in Linux!).
Finally I needed to burn a load of archives to a couple of discs (totaling ~9GiB) -- starting with a dual-layer dvd first everything seemed to be working fine, the burn process started okay and the write buffer was full etc., until at what I assume was the layer change-over it all came to a grinding halt and threw another 'write operation failed' error, only this time I can't even mount the disk in Linux....see 'dmesg | tail' output below:
[ 5758.353005] ISO 9660 Extensions: Microsoft Joliet Level 3
[ 5758.353015] ISOFS: Interleaved files not (yet) supported.
[ 5758.353016] ISOFS: File unit size != 0 for ISO file (1472).
[ 5758.353019] ISOFS: changing to secondary root
[ 5758.353035] ISOFS: Interleaved files not (yet) supported.
[ 5758.353036] ISOFS: File unit size != 0 for ISO file (1536).
[ 5758.353037] isofs_fill_super: root inode is not a directory. Corrupted media?
Does anyone have any thought or suggestions that might help?
- Is it likely to be a hardware fault? (I bought a Plextor because I thought they were one of the best!)
Maybe even if I could just close the session all would not be lost?
-- Thanks in advance --
>>>> UPDATE >>>>
I tried to use ddrescue....it was fine until it got to the end of the disk and then it sounded like the drive was chewing on a bag of pork scratchings
$ sudo ddrescue -v /dev/sr0 /mnt/odd/ddr.file ~/ddr.log
GNU ddrescue 1.16
About to copy 4029 MBytes from /dev/sr0 to /mnt/odd/ddr.file
Starting positions: infile = 0 B, outfile = 0 B
Copy block size: 128 sectors Initial skip size: 128 sectors
Sector size: 512 Bytes
Press Ctrl-C to interrupt
rescued: 4028 MB, errsize: 983 kB, current rate: 0 B/s
ipos: 4028 MB, errors: 1, average rate: 3310 kB/s
opos: 4028 MB, time since last successful read: 10.8 m
Splitting failed blocks...
Interrupted by user
...it was taking forever and getting nowhere so I just pressed 'ctrl+c'.....here's the log file:
# Rescue Logfile. Created by GNU ddrescue version 1.16
# Command line: ddrescue -v /dev/sr0 /mnt/odd/ddr.file /home/shodan/ddr.log
# current_pos current_status
0xF0213000 /
# pos size status
0x00000000 0xF0208000 +
0xF0208000 0x0000B000 -
0xF0213000 0x0000D000 /
0xF0220000 0x00000400 -
0xF0220400 0x0001FE00 /
0xF0240200 0x00000400 -
0xF0240600 0x0003FE00 /
0xF0280400 0x00000400 -
0xF0280800 0x00077600 /
0xF02F7E00 0x00000200 -
When I tried to mount the output file using $ sudo mount -ro loop /mnt/odd/ddr.file /mnt/vodd I got the same error as with the actual disc (natch)...
mount: wrong fs type, bad option, bad superblock on /dev/loop0,
missing codepage or helper program, or other error
In some cases useful info is found in syslog - try
dmesg | tail or so
Last edited by wwgfd (2012-12-14 13:18:41)

@chris_l -- yeah I was worried that might be the case, still I'm not sure if that explains why it keeps failing the burn process part way through?
I've tried this and that in Linux but without much luck. I'm still quite a noob with a lot of Linux things and this is the first time I'm trying anything to do with optical disks/drives etc. so I'm learning as I go...
The disk that failed in Windows but was 'readable' in Linux did just pass a run through ddrescue -- i.e. it created an output file okay and did not report any errors in the process.
However when I mounted the resulting image and tried to copy the files across the first folder reported an "input/ouput error" (just using gui copy+paste in Thunar file manager)
...the other folders did copy okay though!
It seems as though it's the lead-in / lead-out and disc finalizing process that are the main fail points with the burn operation. I don't know if InfraRecorder is any good or likely to be the problem? Anyway the drive cam with Nero (inc. Linux version) so might give either or both of these a go too, if they don't work either then at least I wont be short of something to rest a mug o' tea on
@ chris_l (again) -- the Plextor drives do have a "Vari-Rec" feature which allows a user to 'tweak' the laser power / output level so I might try this too.
@alphaniner -- thanks I've not seen this package before, I'm guessing it's a bit like cdparanoia but for dvds?!
Thanks for the help!
(pre-post) UPDATE >>> I've just mounted my Windows partition in Linux so I'll have a crack at burning the files using cdrtools before I resort to throwing the dvd drive out of the window and chasing it around the yard with a lump hammer

Can't download plug in for windows media player. Have used download site and it says it worked, but plug in is not showing up on my list of plug ins.

I tried to hear a conference call on a website. Got a message, needed windows media plug in. Checked my plug ins, no windows media. Read tutorial on firefox support. Clicked on download. Got a window that asked for repair or change. Tried repair, then change. Need better directions on how to finish download. Got message download successful, but after closing firefox and reopening, still no plug in for windows media in list of plug ins. Went to site and could not hear conference.
Read support forum. Message about using about:config. Tried this, typed in about: config in start menu, but didn't see anything that looked like I could change to true like message said.
solved by opening internet explorer and going to website and listening to conference call on windows media player. There was a message saying click here if you want to enable media player. Did so, heard conference.
Tried using chrome. Got to hear conference yesterday. Today, there was same message about needing plug in when I tried to follow instructions to get plug in, it was as confusing and useless as firefox. The bottom line is I tried to do everything set forth in firefox's forum suggestions and can't get the windown media plug in to show up in my list of plug ins and can't hear conference calls on firefox.
Chrome did say they were working on getting plug in available at chrome store.
I agree with comments that I was able to go to web sites and hear calls before firefox made an update that removed my windows media plug in. The simple download fix, presumeably from windows, does not work, apparently because firefox can't find the fix. That is not the user's fault, and it looks like windows tried to provide a fix, and firefox won't recognize it.
Bottom line, it is easier to use another browser, than try and get the windows media player plug in installed on firefox. What good is a browser, if you can't hear a call on the website that the browser takes you to? Please make it easy to install the windows media plug in on firefox. Thank you..

Firefox can find plugins in several locations, but Firefox 21 changed the location of the "shared" plugin folder so older installers like the Microsoft Windows Media Plugin no longer drop the DLL file in the correct location.
There apparently are two ways to address this:
(1) Change a Firefox preference so that Firefox checks the old location. Here's how:
(i) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful.
(ii) In the filter box, type or paste '''plugins''' and pause while the list is filtered
(iii) Double-click '''plugins.load_appdir_plugins''' to switch its value from false to true.
This will take effect after you restart Firefox.
(2) Copy the plugins folder to the new location. Here's how on Win 7 64-bit:
Open a Windows Explorer window to:
C:\Program Files (x86)\Mozilla Firefox
Right-click and copy the '''Plugins''' folder
Double-click the '''browser''' folder to open it
Right-click and paste
Right-click the new copy of '''Plugins''' and rename it to '''plugins'''
After restarting Firefox, the plugins in that folder should now be available.
''Edit: I suggest just doing #1.''

Error Message while trying to burn a DVD-R with my MacBook Pro: "The disc can't be burned, because the device failed to calibrate the laser power level for this media.

While using my Mac OS X Version 10.6.8 to burn a DVD-R I keep getting the error message: "This disc can't be burned, because the device failed to calibrate the laser power level for this media."
So, I tried the iDVD and got the same error message.
Can anyone out there help me? I've tried both a DVD - R, and a CD.
I made a short 2:20 minute presentation from iMovie and used the "share" to iDVD, then to iTunes, then I tried exporting it to Quicktime and saved it on my desk top. That is when I tried burning by opening the blank DVD-R in the finder then draging the movie on to it and selecting the burn option. Thank you for your time in helping me with this frustrating problem.
Peace, Pyxidis

I have had that same problem, but it was unrelated to any upgrade.
In my case the optical drive was simply failing, and I replaced it - it was a Powerbook, about eight years old.
It is possible that it's unrelated to Lion, as unlikely as this may seem, since you've just upgraded.
Optical drives seem to be the most life-limited component in these computers. The laser just seems to get weak with age.

Short Dump when the Bex-Report scheduled for Broadcast

Hi Guru's
I am getting the short dump when I am scheduling the Bex-Report for Broadcasting. Need your help to reslove this issue.
Thanks
Navin
Note
The following error text was processed in the system BDV : The current application triggered a termination with a short dump.
The error occurred on the application server spdbwd01_BDV_05 and in the work process 0 .
The termination type was: RABAX_STATE
The ABAP call stack was:
Form: INTERNAL_ERROR of program SAPLSDCL
Form: PHIO_GET_CONTENT_ACCESS of program SAPLSDCI
Function: SDOK_PHIO_GET_CONTENT_ACCESS of program SAPLSDCI
Function: SKWF_PHIO_CONTENT_ACCESS_GET of program SAPLSKWF_CONTENT
Method: COPY_MIME_TO_FOLDER of program CL_RSRA_KWF_UTILITIES=========CP
Method: GET_STYLESHEET of program CL_RSRA_KWF_TMPL==============CP
Method: CONSTRUCTOR of program CL_RSRA_KWF_TMPL==============CP
Method: SET_TEMPLATE_FOLDER of program CL_RSRA_ENGINE_BC=============CP
Method: CONSTRUCTOR of program CL_RSRA_ENGINE_BC=============CP
Method: EXECUTE_SINGLE of program CL_RSRA_JOB===================CP

HI Navin,
Check the short dump analysis in T-code ST22.
and also check the Information Broadcast Settings / Configuration
Check the error for Emails in t-code SCOT. BASIS Consultants will help you on this issue.
Regards
Daya Sagar

How do I deal with this error message when burning DVD's: The disc can't be burned, because the device failed to calibrate the laser power level for this media.

I am getting this error message when trying to burn a DVD: The disc can’t be burned, because the device failed to calibrate the laser power level for this media. iMac, Mac OS X 10.6.8 Memorex DVD-R 12x Any ideas?

First, try a different batch of recordable DVDs. If you still have problems, you may want to make an appointment at the genius bar and have it checked. The drive may be failing.

QuickTime plug-in for Window Media Files?

Microsoft recently announced that they will stop developing any update or improvement for Window Media Player for the Mac: http://news.yahoo.com/s/ap/20060113/apon_hi_te/microsoftapple
It is a little disappointing aspect because sometimes I keep running into cool websites that have many WMFs but few or no QT support. Right now I'm unable to play any WMF because Window Media Player is very buggy.
Is Apple going to push for some kind of WMF plug-in support for future QuickTime app since Microsoft is going to kill off development for WMP for the Mac?
Please advice.

Windows Media Player 9 for the Mac has not been updated since 2003 so Microsoft's announcement is disingenuous to say the least. They haven't supported or developed the thing in, literally, years.
I cannot say enough good things about the Flip4Mac WMV player that allows you to view WMV files in Quicktime. There is also a browser plugin that lets WMV files play in Safari just like WMP9, only BETTER! And the player is now FREE. Strangely, Microsoft is even recommending it as a replacement for WMP9. It works perfectly on sites like CNN that use Windows Media Player for their video content and is compatible with more codecs than WMP9. Check out Microsoft's website for information and download.
http://www.microsoft.com/windows/windowsmedia/player/flip4mac.mspx
I highly recommend you download and install the Flip4Mac WMV Player. You can say goodbye and good riddance to WMP9.

I have been a customer of ITunes and Apple since 2007. Movies, Apps, Music and books Itunes has been my only source for my media needs.

I have been a customer of ITunes and Apple since 2007. Movies, Apps, Music and books Itunes has been my only source for my media needs. 397 Apps 759 Songs over 100 Videos 13 books 3 IPhones 2 IPods So here is my problem with ITunes I purchased an App and it is identical to one I have already brought. The App description did not say anything that it would not do what I was trying to do. I wrote sup[port and asked if they could issue a credit. Mari at support wrote back and said he checked with his supervisor and they could not issue a credit. I told them what a good loyal customer I have been to Itunes and Apple and they still refused. Granted the App did not cost a lot of money (3.99) but it’s the principle. With customers having options to shop anywhere I would think a business would do whatever it takes to retain the loyal customers they do have Occasionally I rush to buy an App without fully understanding if it meets my needs. According to ITunes support that has occurred nine times. Here is the last reply that I received Roger, I know how frustrating it can be when things don't work the way they should be and I do apologize for the inconvenience that this may have caused you. I am sorry but we could not be able to grant your request as we have made 9 exceptions on you. For more information on Apple's requirements for using the iTunes Store, please refer to the iTunes Store Terms and Conditions:http://www.apple.com/legal/itunes/us/terms.html Again, I am hoping for your kind understanding regarding this matter. Sincerely Mari iTunes Store/Mac App Store Advisor

"The App description did not say anything that it would not do what I was trying to do."
You've already had 9 refunds? You understand that apps are sold on a non-return policy, presumably. You bought an app that didn't claim to do something that you wanted from it, and now that you've found that it doesn't, you want your money back.
Perhaps you've failed to explain your point properly but I can't see why you expect any sympathy from users here, not that it would make any difference. Only the store staff can issue refunds if they think appropriate. Chalk it up to experience. You could even contact the developer in advance of a purchase if you want to be certain an app does what you want. Then if it really fails to live up to the promise you would at least have a better argument for a refund.
tt2

SAP for Broadcasting Media

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