SAP GUI 7.20 RDS Document Direct Issue

We use Document Direct in viewing and modify bills from our various Call Centers. We discovered after deploying SAP GUI 7.20 Patch 2 that in breaks Document Direct. The work around is to uninstall and reinstall. We would prefer not to do this as the Agents can't be off their desktops for that length of time. I would even prefer to export the registry key and reimport it as an option. Anyone else have a solution?

Hello Raymond,
This is documented in the note
1647827 BW 3.5 Addon patchlevel 7 incorrectly contains SAP GUI files
During the creation of the BW 3.5 patch an error occurred that caused
the additional files to be packaged into the patch. The issue has been
analyzed and counter measures have been taken.
Solution
    o If you have not applied patchlevel 7 of BW 3.5 Addon for SAP GUI
       for Windows 7.20, yet: Do not apply it and wait for a subsequent
       patch of BW 3.5 Addon.
    o If you have already applied the patch you have to install
       patchlevel 9 (or a higher patch, if available) of SAP GUI for
       Windows 7.20. This will remove the inconsistency and repair the
       issues mentioned above. The delivery schedule for patchlevel 9 is
       explained in SAP Note 1053737.

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