SAP GUI for HTML on Portal

Hello All,
I have transaction iViews on the portal and I am using SAP GUI for HTML. Upon launching this iView, i get the logon page, even though I have SSO set up and working fine.
Now, the problem is, even after logging on with qualified credentials, the logon page disappears, 'Logon is starting' appears then the logon page reappears, as if nothing happened.
Any ideas as to why this is happening and how I can fix it?
Regards,
Motaz

Edgar: The ITS is working and the service launches successfully through the GUI.
I overcame the issue by using SAP GUI for Windows instead. I guess there is a problem when using the HTML GUI from a public IP. Something to do with security or a conflict in the 'hosts' file.
Regards,
Motaz

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