SAP HR Support Gurus ,,,,,Help Reqd

Hello Gurus,
Im Pradeep, SAP Certified now getting into SAP HR Support team as a team member.
*So anySupport Guru out thr,can u pls let me knw wat r the general queries handled or solved by a SAP HR Support Consultant n wat r those queries which i hav concentrate more on.
If u can give ur contact details with the suggestion it wl b appreciated, so tat i can contact you for more details.
Thanks in Advance
Pradeep

Hi Pradeep,
I think you might have got the scenario regarding the support project.Hence I want to give some inputs.
Support itself gives the meanning what our role is ..! And we , being a support consultant have to solve the issues that has been arised to end users or to the business.
It all depends on the end users ( if they are been trained well then issues will be less) and the implementation consultant( if he had implemented with utmost care and with proper documentation).
Most of the issues will be from end users who dont know how to import or how to enter data.And if they see any error message also, they will raise a ticket (issues tracker).
Also some times we will get payroll related issues where we have to act very fast and resolve the issue cause it will impact the payroll.
And on a daily basis , issues may be on OM as they can be related to structural authorizations or any data related problem..
So i can say , it all depends on Client and the end user and also based on the Business.
Do let me know if you are not satisfied or still have any queries .
Regards,
Sri
Reward if satisfied.......

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