SAP inbox Search issue

We went live with ECC 6.0 from 4.7. a week ago. The SAP inbox used to work fine in 4.7. In ECC 6.0, The users are having trouble searching the workitems in SAP inbox. When user clicks on binocular icon, and enters the search term , even though the workitem exists in the users inbox, the search result is giving " no hits found' message.
Did anyone come across such issues ????
Edited by: NK_ABAPER on May 26, 2010 4:21 PM

Search for some OSS notes.
Note 1149144 - SWF_WORKPLACE:Composite SAP Note Business Workflow Workplace
Thanks
Arghadip

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I have some clarification regarding the IC Agent Inbox search.
We have a situation were mails have been assigned under particular agents name.
When he/she tries to search for the mails in "inbox search" by applying criteria like Transaction type , Categorization schema,assigned to - "my group"
and enter search it is not pulling all the records what is expected.
Can you guys please tell me what might be the problem here any code change or customizing changes required to set this right ?
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Hello,
If I were you, I would debug the query involved in work item search, and see the conditions used to retrieve the work items, and see why some are note retrieved.
In the past, we also had some strange behaviour regarding agent inbox, so I would also check OSS notes, under application area CRM-IC-UNI.
The DB tables involved are, if I am not mistaken, SWWWIHEAD (header info) and SWWUSERWI (assignement of workitem to users).
By checking those 2 aspects, you might find out what is the issue in your system.
Hope this helps.
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Sylvain AGUETTAZ

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*Creates persistent send request
TRY.
      L_SEND_REQUEST = CL_BCS=>CREATE_PERSISTENT( ).
* Creating Document
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          I_ATTACHMENT_TYPE    = C_EXT
*          I_ATTACHMENT_SIZE    = L_SIZE
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Edited by: saslove sap on Oct 22, 2009 7:05 AM
Edited by: saslove sap on Oct 22, 2009 7:07 AM

contd...
* document to send request
      CALL METHOD L_SEND_REQUEST->SET_DOCUMENT( L_DOCUMENT_SAS ).
      DATA:LR_SENDER TYPE REF TO IF_SENDER_BCS,
           LR_SEND TYPE REF TO CL_BCS.
* Preparing the sender object
*      LR_SENDER = CL_CAM_ADDRESS_BCS=>CREATE_INTERNET_ADDRESS( sy-uname ).
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        TRANSLATE P_EADDR-LOW TO UPPER CASE.
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            I_RECIPIENT = L_RECIPIENT
            I_EXPRESS    = 'X'
            I_COPY       = ' '
            I_BLIND_COPY = ' '
            I_NO_FORWARD = ' '.
        IF SY-SUBRC EQ 0.
          WRITE:/'** SUCCESS: Email Sent to', P_EADDR-LOW COLOR COL_NORMAL.
        ELSE.
          WRITE:/'** ERROR: Failed to send Email to',P_EADDR-LOW COLOR COL_NEGATIVE .
        ENDIF.
      ENDLOOP.
*Trigger E-Mail immediately
      L_SEND_REQUEST->SET_SEND_IMMEDIATELY( ' ' ).
      CALL METHOD L_SEND_REQUEST->SEND( ).
      COMMIT WORK.
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    CATCH CX_SEND_REQ_BCS INTO L_SEND_EXCEPTION.
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ENDTRY.
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In inbox search, the status change for a service request does not reflect until the user log offs or opens the service request in edit mode. PFB the steps followed. (Two users are monitoring the service request but is being processed only by one)
Web UI window 1(User 1): I open the inbox search result page. Service requests are displayed with the status field
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Web UI window 1(User 1): In the inbox result screen, i click on search for the same search criteria, but still the old status of the service request(updated in window 2) is displayed.
Observation:
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Edited by: Radhika Chuttani on Jan 5, 2011 7:13 AM

Radhika,
This is standard behavior in the SAP inbox. The reason is that SAP buffers search results in the Inbox in order to improve performance. So even though you hit "search" again, SAP does not update the search results because this search has already been executed in this session. Clicking "End" or logging off refreshes the buffer.
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https://service.sap.com/sap/support/notes/1465966
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Edited by: Thomas Zloch on Jul 4, 2011 4:18 PM

Hi Krishna,
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Hi
I'm using SAP report <b>sendlist_bcs</b> for sending report output to the SAP inbox but attachment is not getting delivered.
Can anybody help to resolve the issue...
My report is:
*& Report ZTTEST_SAGAR
REPORT ZTTEST_SAGAR.
*& Report SENDLIST_BCS
*& Sample report from note 190669 for sending lists via SAPconnect
*& using the BCS interface
*& Note:
*& 1. Set a commit work statement after the sending
*& 2. Give binary data of type x not type c to send module, i.e.
*&     use structure solix instead of soli and give it to tables
*&     parameter contents_hex instead of contents_bin
*&     Do this by filling contents_hex directly from the module
*&     table_compress. In case of reading the data from spool, convert
*&     to solix using so_solitab_to_solixtab
*& 3. Don't calculate document size. It is done internally
*report sendlist_bcs no standard page heading message-id so.
selection-screen begin of block mode with frame title text-001.
parameters: submit radiobutton group mode default 'X'.
parameters: write radiobutton group mode .
parameters: spool radiobutton group mode.
selection-screen end of block mode.
global data
data g_list_content type solix_tab.
data g_text_content type soli_tab.
data sysid(10) TYPE C.
*---- start-of-selection -
start-of-selection.
perform create_text_content changing g_text_content.
perform create_list_content changing g_list_content.
perform send using g_text_content
                     g_list_content.
a commit work has to be set somewhere after the sending!
commit work.
Form routines                                                        *
*&      Form create_list_content
form create_list_content changing list_content type solix_tab.
1st possibility - use "submit <report> exporting list to memory"
if submit = 'X'.
    perform use_submit changing list_content.
endif.
2nd possibility - create a new list within this report.
if write = 'X'.
    perform write_a_list changing list_content.
endif.
3rd possibility - get list from spool
if spool = 'X'.
    perform get_list_from_spool changing list_content.
endif.
endform.                                         "create_list_content
*&      Form create_text_content
form create_text_content changing text_content type soli_tab.
append 'This is the first line' to text_content.         "#EC NOTEXT
append 'This is the second line' to text_content.         "#EC NOTEXT
convert the content from RAW to TXT
call function 'SO_RAW_TO_RTF'
    tables
      objcont_old = text_content
      objcont_new = text_content
    exceptions
      others      = 0.
endform.                                         "create_text_content
*&      Form SEND
form send using text_content type soli_tab
                list_content type solix_tab.
data send_request       type ref to cl_bcs.
data text               type bcsy_text.
data document           type ref to cl_document_bcs.
data recipient          type ref to if_recipient_bcs.
data bcs_exception      type ref to cx_bcs.
data sent_to_all        type os_boolean.
try.
    create the send request
      send_request = cl_bcs=>create_persistent( ).
    create the document with attachments
    main document
      append 'Hi,' to text.
      append 'attached you will find the list.' to text.
      document = cl_document_bcs=>create_document(
                                i_type    = 'RAW'
                                i_text    = text
                                i_subject = 'ABAPlist' ).
    add text attachment to document
      document->add_attachment( i_attachment_type    = 'TXT'
                                i_attachment_subject = text-002
                                i_att_content_text   = text_content ).
    add list attachment to document
      document->add_attachment( i_attachment_type    = 'ALI'
                                i_attachment_subject = text-003
                                i_att_content_hex    = list_content ).
    add document to send request
      send_request->set_document( document ).
      sysid = sy-sysid.
      data : uname type ad_uname.
      uname = 'USTZZSKAZI'.
    create recipient and add to send request
      recipient = cl_cam_address_bcs=>CREATE_RML_ADDRESS( i_syst     = sysid
                                                          i_client   = sy-mandt
                                                          i_username = uname ).
      send_request->add_recipient( i_recipient = recipient ).
    send
      sent_to_all = send_request->send( i_with_error_screen = 'X' ).
      if sent_to_all = 'X'.
       message s022.
      endif.
    catch cx_bcs into bcs_exception.
     message e865 with bcs_exception->error_type.
endtry.
endform.                    "send
*&      Form USE_SUBMIT
form use_submit changing contents_hex type solix_tab.
data listobject type table of abaplist.
get the list object by calling the list in another report
F1 on submit gives more information
submit balvsd03 exporting list to memory and return.
import the list from memory and store it in table listobject
call function 'LIST_FROM_MEMORY'
    tables
      listobject = listobject
    exceptions
      not_found = 1
      others     = 2.
if sy-subrc <> 0.
   message e105 with 'LIST_FROM_MEMORY'.
endif.
free memory
call function 'LIST_FREE_MEMORY'
    tables
      listobject = listobject
    exceptions
      others     = 1.
if sy-subrc <> 0.
   message e105 with 'LIST_FREE_MEMORY'.
endif.
it's always necessary to compress the table.
SAPconnect will decompress it
call function 'TABLE_COMPRESS'                            "#EC *
    tables
      in             = listobject
      out            = contents_hex
    exceptions
      compress_error = 1
      others         = 2.
if sy-subrc <> 0.
   message e105 with 'TABLE_COMPRESS'.
endif.
endform.                               " USE_SUBMIT
*&      Form WRITE_A_LIST
form write_a_list changing contents_hex type solix_tab.
data listobject type table of abaplist.
perform write_list.
Save the list and store table listobject
call function 'SAVE_LIST'
    exporting
      list_index         = sy-lsind
    tables
      listobject         = listobject
    exceptions
      list_index_invalid = 1.
if sy-subrc = 1.
   message e105 with 'SAVE_LIST'.
endif.
It's always necessary to compress the table
SAPconnect will decompress it
call function 'TABLE_COMPRESS'                            "#EC *
    tables
      in             = listobject
      out            = contents_hex
    exceptions
      compress_error = 1
      others         = 2.
if sy-subrc <> 0.
   message e105 with 'TABLE_COMPRESS'.
endif.
endform.                               " WRITE_A_LIST
*&      Form GET_LIST_FROM_SPOOL
form get_list_from_spool changing contents_hex type solix_tab.
data spool_number     type rspoid.
data contents_bin     type soli_tab.
data print_parameters type pri_params.
data valid            type c.
write a list into spool
call function 'GET_PRINT_PARAMETERS'
    importing
      out_parameters         = print_parameters
      valid                  = valid
    exceptions
      archive_info_not_found = 1
      invalid_print_params   = 2
      invalid_archive_params = 3
      others                 = 4.
if sy-subrc <> 0.
   message e105 with 'GET_PRINT_PARAMETERS'.
elseif valid is initial.
    return.
endif.
new-page print on parameters print_parameters no dialog.
perform write_list.
new-page print off.
spool_number = sy-spono.
you can also send OTF documents from spool with this function
module. The importing parameter real_type gives you the doc type
that you have to give to the send interface. The parameter is not
used here
call function 'RSPO_RETURN_SPOOLJOB'
    exporting
      rqident              = spool_number
    tables
      buffer               = contents_bin
    exceptions
      no_such_job          = 1
      job_contains_no_data = 2
      selection_empty      = 3
      no_permission        = 4
      can_not_access       = 5
      read_error           = 6
      type_no_match        = 7
      others               = 8.
if sy-subrc <> 0.
   message e105 with 'RSPO_RETURN_SPOOLJOB'.
endif.
convert to hex table
call function 'SO_SOLITAB_TO_SOLIXTAB'
    exporting
      ip_solitab = contents_bin
    importing
      ep_solixtab = contents_hex.
endform.                               " GET_LIST_FROM_SPOOL
*&      Form WRITE_LIST
form write_list.
data lt_scarr type table of scarr.
data carr type scarr.
select * from scarr into table lt_scarr.
format color = 1.
uline at /1(46).
write: / sy-vline,
         'CARRID',   10 sy-vline,
         'CARRNAME', 35 sy-vline,
         'CURRCODE', 46 sy-vline.
format color = 2.
uline at /1(46).
loop at lt_scarr into carr.
    write: / sy-vline,
           carr-carrid,   10 sy-vline,
           carr-carrname, 35 sy-vline,
           carr-currcode, 46 sy-vline.
endloop.
uline at /1(46).
new-line.
endform.                               " WRITE_LIST
Thanks,
sagar

hi Sagar
'SO_NEW_DOCUMENT_ATT_SEND_API1' function module for that.
Example::::
Data Declaration
data pdf like tline occurs 0.
data : objbin like solisti1   occurs 0 with header line.
Data: docdata    like sodocchgi1,
      objpack    like sopcklsti1 occurs 1 with header line,
      objhead    like solisti1   occurs 1 with header line,
      objtxt     like solisti1   occurs 10 with header line,
       objbin     like solisti1   occurs 10 with header line,
      objhex     like solix      occurs 10 with header line,
      reclist    type table of SOMLRECI1   with header line.
Data: listobject like abaplist   occurs 1 with header line.
data : objhex2 like objhex occurs 0 with header line.
Data: tab_lines type i,
      doc_size   type i,
      att_type   like SOODK-OBJTP.
data: ls_drao like drao occurs 0,
     i_data like drao-orblk occurs 0,
      ls_doc_file like dms_doc_file,
      ls_draw like draw.
data: begin of i_data occurs 0,
      orbkl like drao-orbkl,
       orblk like drao-orblk,
      end of i_data.
data: w_data like i_data,
     w_data2 type drao-orbkl,
      wa_drao type drao.
DATA: t_error(1) type c.
DATA: t_return like BAPIRET2.
*ls_draw-mandt = '200'.
ls_draw-dokar = 'GPO'.
ls_draw-doknr = 'Z10'.
ls_draw-dokvr = '00'.
ls_draw-doktl = '000'.
ls_draw-dttrg = 'SAP-SYSTEM'.
ls_draw-dAPPL = 'DOC'.
ls_doc_file-fileno = '1'.
ls_doc_file-dttrg = 'SAP-SYSTEM'.
*Debug the cv03n transaction to see how the FMs are used
CALL FUNCTION 'CV120_DOC_CHECKOUT_TO_TABLE'
EXPORTING
PS_COUT_DEF       =
    ps_doc_file       =   ls_doc_file
    ps_draw           =   LS_DRAW
tables
PT_DRAZ           =
    ptx_content       =    ls_drao
PTX_DRAOZ         =
EXCEPTIONS
   ERROR             = 1
   OTHERS            = 2
IF sy-subrc <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
          WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
loop at ls_drao into wa_drao.
move: wa_drao-orblk to w_data-orblk.
append w_data to i_data.
endloop.
OBJPACK-HEAD_START = 1.
DESCRIBE TABLE i_data LINES TAB_LINES.
CALL FUNCTION 'ZOUTPUT_X_TABLESIZE_CHG'
EXPORTING
IV_APPEND          = ' '
   IV_BYTE_MODE       = 'X'
IV_STRING          =
IV_XSTRING         =
IMPORTING
EV_SIZE            =
EV_LINES           =
EV_STRING          =
EV_XSTRING         =
TABLES
   IT_DATA            = i_data
   ET_DATA            = objhex
EXCEPTIONS
   NOENTRIES          = 1
   OTHERS             = 2
IF SY-SUBRC <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
          WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
loop at objhex.
move-corresponding objhex to objhex2.
append objhex2.
endloop.
docdata-obj_name = 'TEST_ALI'.
docdata-obj_descr = 'Test including ALI/HTML Attachment'.
Main Text
objtxt = 'Test Document.'.
append objtxt.
objtxt = 'You will find an ALI/HTML attachment '.
append objtxt.
objtxt = 'Have a nice day.'.
append objtxt.
Write Packing List (Main)
describe table objtxt lines tab_lines.
read     table objtxt index tab_lines.
docdata-doc_size = ( tab_lines - 1 ) * 255 + strlen( objtxt ).
clear objpack-transf_bin.
objpack-head_start = 1.
objpack-head_num   = 0.
objpack-body_start = 1.
objpack-body_num   = tab_lines.
objpack-doc_type   = 'TXT'.
append objpack.
Create Message Attachment
Write Packing List (Attachment)
att_type = 'PDF'.
describe table objhex lines tab_lines.
read     table objhex index tab_lines.
objpack-doc_size = ( tab_lines ) * 255 ."+ strlen( i_data ).
objpack-transf_bin = 'X'.
objpack-head_start = 1.
objpack-head_num   = 0.
objpack-body_start = 1.
objpack-body_num   = tab_lines.
objpack-doc_type   = att_type.
objpack-obj_name   = 'ATTACHMENT1'.
objpack-obj_descr = 'Attached Document1'.
append objpack.
Second attachment
loop at objhex.
move-corresponding objhex to objhex2.
append objhex2.
endloop.
*att_type = 'DOC'.
*describe table objhex lines tab_lines.
*read     table objhex index tab_lines.
*objpack-doc_size = ( tab_lines ) * 255 ."+ strlen( i_data ).
*objpack-transf_bin = 'X'.
*objpack-head_start = 1.
*objpack-head_num   = 0.
*objpack-body_start = 1.
*objpack-body_num   = tab_lines.
*objpack-doc_type   = att_type.
*objpack-obj_name   = 'ATTACHMENT2'.
*objpack-obj_descr = 'Attached Document2'.
*append objpack.
Third attachment
*loop at objhex.
move-corresponding objhex to objhex2.
append objhex2.
*endloop.
*att_type = 'PDF'.
*describe table objhex lines tab_lines.
*read     table objhex index tab_lines.
*objpack-doc_size = ( tab_lines ) * 255 ."+ strlen( i_data ).
*objpack-transf_bin = 'X'.
*objpack-head_start = 1.
*objpack-head_num   = 0.
*objpack-body_start = 1.
*objpack-body_num   = tab_lines.
*objpack-doc_type   = att_type.
*objpack-obj_name   = 'ATTACHMENT3'.
*objpack-obj_descr = 'Attached Document3'.
*append objpack.
Create receiver list
data: reclist1 type sadrfd .
reclist1-rec_fax = '650-467-2890'.
reclist1-REC_STATE = 'US'.
append reclist1.
*read table reclist1 index 1.
move reclist1(30) to reclist-receiver(30).
move reclist1346(3) to reclist-receiver346(3).
*reclist-receiver = reclist1."'US16503457900'.
*move reclist1-rec_fax to reclist-receiver.
*reclist-receiver = 'US16502796630'. "'+1 (16502796999)'.
reclist-REC_type = 'F'.
*reclist-country = 'US'.
*reclist-COM_TYPE = 'TELFAX'.
*reclist-fax = 'US1650-279-6630'.
append reclist.
*reclist-receiver = sy-uname.                "<-- change internal user
*reclist-rec_type = 'B'.
*append reclist.
Send Message
CALL FUNCTION 'SO_NEW_DOCUMENT_ATT_SEND_API1'
EXPORTING
    document_data                     = docdata
     PUT_IN_OUTBOX                     = 'X'
     COMMIT_WORK                       = 'X'     "used from rel.6.10
IMPORTING
    SENT_TO_ALL                        =
    NEW_OBJECT_ID                     =
tables
    packing_list                      = objpack
    OBJECT_HEADER                     = objhead
    CONTENTS_BIN                      = objbin
    CONTENTS_TXT                      = objtxt
     CONTENTS_HEX                      = objhex
    OBJECT_PARA                        =
    OBJECT_PARB                        =
    receivers                         = reclist
   EXCEPTIONS
     TOO_MANY_RECEIVERS               = 1
     DOCUMENT_NOT_SENT                = 2
     DOCUMENT_TYPE_NOT_EXIST          = 3
     OPERATION_NO_AUTHORIZATION       = 4
     PARAMETER_ERROR                  = 5
     X_ERROR                           = 6
     ENQUEUE_ERROR                     = 7
     OTHERS                            = 8
IF sy-subrc <> 0.
message ID 'SO' TYPE 'S' NUMBER '023'
          with docdata-obj_name.
ENDIF.
**Please reward suitable points***
With Regards
Navin Khedikar

Delete button not enabled on Inbox Search List

We are using CRM 2007 sp4. In one of our Web Interaction Centers we want to allow certain end users the ability to delete certain transactions from the inbox search list. At present when an item in the result list on the inbox [Component ICCMP_INBOX (Inbox Items)] the delete button is not enabled whilst the Edit, Display and Interact are all enabled. how do we enable the delete button.
Thanks in advance

Hey corrines,
Here is an article for you that will help you troubleshoot this issue with your keyboard:
One or more keys on the keyboard do not respond
http://support.apple.com/kb/TS1381
Take care, and thanks for visiting the Apple Support Communities.
-Braden

Problem to send a mail of notify to SAP Inbox instead Outlook Inbox

Hi all,
I have a customer that it's already done an upgrade to SAP_HR 4.7 and SAP_BASIS 6.20.
I haven't modify the old Workflow and I use the standard task to send the mail of notify in order to leave request.
I'm using the method SENDTASKDESCRIPTION of object SELFITEM with type address U and the mail address (external).
But the mails aren't sending to Outlook, they are sending to SAP Inbox.
So the employee see the mail into the ESS portal instead to see the mail in Outlook.
Could you suggest me if the problem is in the task of workflow, or in SCOT or in mail server, please?
Are there a new functionality in SAP in order to search the user linked with the mail address?
Thanks in advance for any suggestion.
Best Regards
Luca Moschioni

Hi Luca, i have the same problem, did you found any solution to this?
thanks you.

Vendor Search Issue in XK03

Hi Gurus,
We have few vendors created in RU (Russian Language ) language . When we try to search the vendor by name in XK03, system is unable to search the vendor. Is there any language installation required to resolve this issue.
Please advise.

source: SAP International Address Versions:
Searching for Address Versions
No search help is delivered for address versions in the SAP standard. You therefore have to create your own search help for this and add it to the relevant SAP standard search help.
To do this, proceed as follows:
Creating a Search Help
1. Go to transaction SE11. The ABAP Dictionary: Initial Screen is displayed.
2. Select the Database Table checkbox, enter ADRC in the adjacent field and choose Display.
3. Find the names of the fields you require in the Short Text column and make a note of their actual field names. The fields normally required are the client, address number, customer/vendor/bank number, and nation.
4. Repeat steps 2 and 3 for the specific application table to be used, such as KNA1.
5. Go back to the ABAP Dictionary: Initial Screen and select the View checkbox. Enter a name for your search help in the adjacent field and choose Create.
6. In the subsequent dialog box, select the Database View checkbox and choose Copy. The Dictionary: Maintain View screen is displayed.
7. Under Tables on the Tables/Join Conditions tab page, enter the names of the tables used above.
8. In the Join Conditions frame, enter a field name from the first table and its corresponding name from the second table used, for each field required.
9. Enter a short text for your search help and choose Save.
10. In the subsequent dialog box, enter the required development class and choose Save.
Adding a Search Help to an SAP Standard Search Help
11. Go back to the ABAP Dictionary: Initial Screen and select the Search Help checkbox. In the adjacent field, enter the name of the relevant collective search help delivered by SAP in which your search help to be included, for example DEBI2. The Dictionary: Display Search Help screen is displayed.
12. Choose the Included Search Helps tab page and enter the name of the search help you created above in the Search Help column and the corresponding short text. Choose Save.
Result
Your own defined search help is included in the list of standard SAP search helps and you can now use it to search for an address version.

SAP inbox Search issue

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