SAP Inbox - Sending to external address

HI,
I'm sending a message from SAP Inbox via SBWP to a user ID. In SOST the status of the message stays RED indicating it did not go through. I have two users who are not receiving and one that is receiving. The one that is receiving in SOST has status of green indicating that the message went through. All three users have the same attributes in the email address field in SU01.
Any ideas why this is happening? Since there are no difference in the setup of all three users why is one receiving and the other not receiving?
Below is the error Iu2019m getting for the two user IDs not receiving.
Internal error: Recipient address not found. Return code:80
-Wes

Hi Wes and company!
Also notes 997428 and 1233095 could apply here.
In case the issue is that there is an missing or wrong entry in the address management tables (table ADR6), as Ganesh pointed out, it is possible to trigger a recipient change in SOST by setting the parameter SOST_REC_CHANGE to 'X' in table SXPARAMS as described in note 685164.
Find the general parameters (table SXPARAMS) in transaction SOST -> Utilities -> General Parameters.
Afterwards you will get a popup where you can decide to change the recipient before you resend a document from SOST. Here you decide to change the recipient before sending and enter the same e-mail address before. Now the address should be properly created.
Cheers!
-Jesú

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Hai Vikas
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SAP Inbox - Sending to external address

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