SAP-ISU on CRM 5.0

HI experts
We are currently running CRM 5.0 Now we plan to implement SAP-ISU.Can we implement the same on existing CRM system or we have to go for separate system.
please suggest links to down load the Installation guides and medai for ISU and documents related to ISU
Points are rewarded
Regards
Kumar

grosso.d79 wrote:
Dear all, i write becasue I need some explanation about WEBUI and SAPGUI on CRM 7.0, because i've no experience on that.
> Is it true that doesn't exist SAPGUI on CRM 7 ?
> I've the following doubts.
> I'm going to update my CRM 5.0 to 7.0 and I've a lot of custom development that needs SAP GUI: custom report, module pool, function module. What happen to them on CRM 7.0 ? I have to use WEBUI or can I continue with the old SAP GUI ?
> And another thing: the following transaction can be used on CRM 7.0 ?
>
> CRM_MKTPL - Market planner
> CRMD_PROF_CHAR - Segment Builder
> SE37, SE38, SE80 to change program/data dictionary.
>
> At the end...I'm intersted to know if there is the possibility to continue with SAP GUI and to ignore the new WEB UI.
> Thank you in advance
>
> Davide
Davide,
Gui would continue to be there for back end stuff. Tables (SE11) you would still continue to display, maintain. Creation of function module (SE37), report programs (SE38), lots of basis adminstration stuff, batch job scheduling and such stuff would still be done though SAP GUI.
Though SAP is trying to move many things to UI - such instead of EEWB, most of the functionality can be achieved through new AET.
CRM_MKTPL --- not suported, it will give you error message 'SAP GUI transaction CRM_MKTPL is no longer supported; use CRM WebClient UI'
CRMD_PROF_CHAR - you can still open this in CRM 7.0
CRMD_ORDER - you can still open this in CRM 7.0
Mostly marketing related developments (including TPM) will be taken care of by Web UI as this is newly developed area with lots of enhancements coming up - and GUI use would be reduced day by day even for configurations going forward.
Important is - for almost everything that is done in older versions - there is something in CRM 7.0 that you can use to do that in a better way, so not to worry.
Best Luck!
Thanks,
Rohit

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What would be a recommended hardware spec required to run SAP ISU 6 + CRM IDES 7 with atmost 4-5 concurrent users?
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Thanks & Regards,
Sumith

Hi,
As the concurrent users seem to be less, you only need to ensure disk space (for an ERP and CRM IDES you would need atleast 600-700GB) along with appropriate page file size of approx 120-140GB.
As for CPU/RAM: a 2 CPU/8Cores (Intel/AMD 2.08GHz) with 32GB RAM should do well enough.
However, if you plan to do the setup for productive environment please use the SAP Quick Sizer tool.
Regards,
Srikishan

Sap ISU and CRM

We are implementing SAP ISU with Billing and Invoicing, next step would be the implementation of CRM for Utilities. In a part we are using the installation guide of Best Practices for Water Utilities, which presuppose the implementation of CRM. My question is the following: is it possible to do the implementation of billing and invoicing in ERP and afterwards move the billing and invoicing to CRM, without any big efforts?
Thanks in advance
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Maja,
The IS-U billing engine sits in the SAP for Utilities system. Today, there is not such a thing in the CRM system you can use to do the same. Same it is for invoicing, bill print etc. not to speak of FI-CA. You can't even replicate these objects to CRM.
The Water Template is not referring to such a thing. It is only levelling he way to a replication the standard objects, such as, business partner, from the ERP system to the CRM system.
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Kind regards,
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SAP ISU UCES - Utility Customer E-services

Hi Folks,
We are using CRM IC Webclient and UCES for a SAP ISU and CRM implementation for a utility company. I have following queries to start with.
1. I understand that UCES works on Java/JSP and can work standalone as well as via EP. Please share documentation as to how to get UCES up and running in both scenarios.
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3. Is there a cookbook for development/configuration for UCES ? If so please share.
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Yuvaraj

Hi,
Good day experts,
iam working on variant programming which is EA88 T.CODE. I've created YAVGCONS variant for avg.consumption which is ISU_YAVGCONS But it goes to short dump. thats why i've created another ISU_YAVGCONS1 For ea00 t.code. when iam execute the ea00 t.code which is under Debug mode. New function module is not triggering? Why? and can i delete old one or else anything i hve to do?
Plz give me solution
regards,
kk

Replication of CRM payment in SAP ISU

Hi Gurus,
I have a requirement where we need to accept the payment through CRM 7.0 and the same payment should update in SAP FICA through BAPI.
ISU has already implemented at client side now CRM is going to be implemented.
Currently client is updating payment through BDC with the transaction FP25(Cheque Lot)
What setting we require for the same?
Valuable thoughts will be appreciated..
Regards
Kumar

Hi Bill,
Thanks for the instant reply.I am totally agree with you that for posting a payment through CRM 7.0 is a standard functionality for card and other payment except cash and we are not substituting it with cash desk.
Here the requirement is like that the persons who are collecting the payment in the form of cash and cheque at receiving centers are not the employees of the client, they are outsource employees so we can't give them cash desk screen because of some reasons.
So what we think to create one own CRM payment screen and accept the payment from the same and through BAPI upload the same payment in SAP ISU by calling the program of FP25(Cheque Lot)
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Reagards
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Trigger alert modeler CRM IC based on SAP ISU information

Hi experts,
My current client will start a trial with smart meters shortly. These meters will be registered in SAP ISU as devices with a specially reserved device type.
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Thank you in advance for your help.
Regards,
Jeroen
PS Feel free to contact me if more information is needed!

solved

SAP ISU BP Contact - CRM Activity - CRM IC Interaction record

Hi All -
I have a cookbook which talks about migrating SAP ISU BP Contacts into CRM Activity.
Now, my question is if I do this, will this show up as a interaction record against the customer in the IC WebClient in CRM?
We are considering a design where billing supervisors will enter a BP Contact in ISU when customers directly call them about a bill. Later, if this customer calls the Cust Service Rep, we want this interaction to be visible to the CSR who will only use the CRM Webclient.
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"Is a CRM Activity the same as an CRM WebClient Interaction record"?
or
"Is a CRM WebClient Interaction record a type of CRM Activity"?
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Pradhip.S

Hello Pradhip,
the CRM IC Interaction Record is technically a CRM Activity with a certain transaction type. You can configure the replication of IS-U Contacts that the created activity is shown in the Interaction Center as Interaction Record. So you will be able to see the IS-U Contacts created in ERP - for example within a Front Office Process - in CRM as replicated Interaction Records.
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Christian

CRM Middleware -XI-SAP-ISU

Hi all,
1) In connecting between SAP-ISU and SAP-CRM we have CRM Middleware. People are having second thought that it can be done by XI bcz of volume of data from SAP-ISU to SAP-CRM
Can anybody suggest me which one we can suggest?
2) In connecting with telephone system to CRM they have already some in built mechanism to connect with CRM , now they are having second thought that we can use XI between
Can anybody suggest me which one we can suggest?

Hi venu,
I hope the following documents ll be useful to u.
For XI
http://help.sap.com/saphelp_nw04/helpdata/en/e3/e60138fede083de10000009b38f8cf/frameset.htm
BW WITH SD, FI, CRM:
http://help.sap.com/bp_biv235/BI_EN/html/bw.htm
CRM to BW extraction:
http://help.sap.com/bp_biv135/html/bw.htm
http://help.sap.com/bp_biv135/html/BW/SalesAnalysis.htm
http://help.sap.com/bp_biv235/BI_EN/index.htm
http://help.sap.com/bp_biv235/BI_EN/html/bw.htm
http://help.sap.com/saphelp_nw04/helpdata/en/af/ed833b2ab3ae0ee10000000a11402f/frameset.htm
check threads for possible 'error' happened
CRM Data source issue with Delta Load( For BW Gurus only)
Re: Activities : 0CRM_SALES_ACT_1
Re: CRM Service Contracts : no records with 0CRM_SRV_CONTRACT_H
Hope it helps...let me know
Regards,
R.Ravi

Billing view in SAP ISU CRM - Meter reading not visible

Hi All,
We are working on SAP ISU CRM implementation
In the billing view factsheet ,bill details are visible but meter reading and device is not visible.As one bill document number may have multiple line items with meter readings in more than one line item
Can someone guide me how to pick specific line item and viewed it in Billing details.
Regards
Ankit

Hi,
Your requirement is not clear.
As per my understanding,u mentioned as multiple meter reading and multiple line items.
This is due to Price may be block price, check the price key.
Check the rate steps line item type and also schema steps
regards,
Nags

Billing details in SAP ISU CRM : Meter reading not visible

Hi All,
We are working on SAP ISU CRM implementation
In the billing view factsheet ,bill details are visible but meter reading and device is not visible.As one bill document number may have multiple line items with meter readings in more than one line item
Can someone guide me how to pick specific line item and viewed it in Billing details.
Regards
Ankit

Hi,
Your requirement is not clear.
As per my understanding,u mentioned as multiple meter reading and multiple line items.
This is due to Price may be block price, check the price key.
Check the rate steps line item type and also schema steps
regards,
Nags

Migration from ISU to CRM

Hi,
We are populating SAP ISU via Emigall and proposing to replicate all customer data including BP, CA and Contract and all technical master data including CO, Premise and Device. This is a lot of objects and data to replicate from ISU to CRM which will mean our migration takes a long time.
Are there any other options to populating data into CRM? Would you advice LSMW load into CRM and Emigall load into ISU?
KR,
Michelle

Hi we are proposing to use Emigall (Data migration workbench) to load the following into ISU:-
BP
CA
Contract
CO
Premise
Device
Reg Structure
Documents
Dunning etc
We are proposing to use CRM middleware to replicate the following objects from ISU to CRM:-
BP
CA
Contract
CO
Premise
Device
My concern is that the replication from ISU to CRM is very slow and will be our bottleneck during migration weekend. I am looking for ways to speed up this replication including alternative ways of populating CRM.
KR,
Michelle

Classification View in BP is not replicating to from ISU to CRM

Hi All,
I am very new to SAP CRM Middleware. We are upgrading to CRM 7 in out project.
When we run a request load to replicate BP (Busines Partner) from IS-U to CRM, It successfully replicates all the data from ISU to CRM.
But only the Classification Data is not getting replicated to CRM. Please see screen shot sbelow:
ISU Screen shot: XD03--> Additional Data
In CRM after Replication:
Attribute 4 is not copied. Can anybody suggest me any solution to this problem?
Thanks in advance,
Suman

Hi Ramana,
You need to set up CRM middleware for Initial and delta load of Business Partners from R3 to CRM.
This link may help you ->
http://help.sap.com/saphelp_crm40/helpdata/en/1c/924555855849ba896b0af806cd343c/frameset.htm
Cheers,
Ashish

Logical database in SAP-ISU system

Hello,
Does any1 knows the LDB available in SAP ISU system. I am searching for LDB (or table join) which containes tables like FKKVKP, EVER, EANL , EVBS & ADRC.
Regards,
Abhijeet

Hello,
Does any1 knows the LDB available in SAP ISU system. I am searching for LDB (or table join) which containes tables like FKKVKP, EVER, EANL , EVBS & ADRC.
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Abhijeet

SAP ISU EMIGALL DISC_DOC IMPORT ERROR

Hi,
I am trying to import a converted file with 234 records of DISC_DOC objects with SAP ISU EMIGALL app. I am getting this error:
 Short text
 The current application triggered a termination with a short dump.
 What happened?
 The current application program detected a situation which really
 should not occur. Therefore, a termination with a short dump was
 triggered on purpose by the key word MESSAGE (type X).
 What can you do?
 Note down which actions and inputs caused the error.
 To process the problem further, contact you SAP system
 administrator.
 Using Transaction ST22 for ABAP Dump Analysis, you can look
 at and manage termination messages, and you can also
 keep them for a long time.
 Error analysis
 Short text of error message:
 Processing canceled
 Long text of error message:
 Technical information about the message:
 Message class....... "EH"
 Number.............. 000
 Variable 1.......... " "
 Variable 2.......... " "
 Variable 3.......... " "
 Variable 4.......... " "
 How to correct the error
 Probably the only way to eliminate the error is to correct the program.
 If the error occures in a non-modified SAP program, you may be able to
 find an interim solution in an SAP Note.
 If you have access to SAP Notes, carry out a search with the following
 keywords:
 MESSAGE_TYPE_X " "
 SAPLES34ALLG or "LES34ALLGU04"
 ISU_DISCDOC_OBJECT_GET
 If you cannot solve the problem yourself and want to send an error
 notification to SAP, include the following information:
 1. The description of the current problem (short dump)
 To save the description, choose "System->List->Save->Local File
 (Unconverted)".
 2. Corresponding system log
 Display the system log by calling transaction SM21.
 Restrict the time interval to 10 minutes before and five minutes
 after the short dump. Then choose "System->List->Save->Local File
 (Unconverted)".
 3. If the problem occurs in a problem of your own or a modified SAP
 program: The source code of the program
 In the editor, choose "Utilities->More
 Utilities->Upload/Download->Download".
 4. Details about the conditions under which the error occurred or which
 actions and input led to the error.
 System environment
 SAP-Release 700
 Application server... "sapec1"
 Network address...... "10.170.7.71"
 Operating system..... "HP-UX"
 Release.............. "B.11.31"
 Hardware type........ "ia64"
 Character length.... 16 Bits
 Pointer length....... 64 Bits
 Work process number.. 8
 Shortdump setting.... "full"
 Database server... "cnvhpx01"
 Database type..... "ORACLE"
 Database name..... "EC1"
 Database user ID.. "SAPSR3"
 Char.set.... "C"
 SAP kernel....... 700
 created (date)... "Oct 22 2007 23:34:45"
 create on........ "HP-UX B.11.23 U ia64"
 Database version. "OCI_102 (10.2.0.1.0) "
 Patch level. 133
 Patch text.. " "
 Database............. "ORACLE 9.2.0.., ORACLE 10.1.0.., ORACLE 10.2.0.."
 SAP database version. 700
 Operating system..... "HP-UX B.11"
 Memory consumption
 Roll.... 16192
 EM...... 8379680
 Heap.... 0
 Page.... 57344
 MM Used. 3152352
 MM Free. 1034864
 User and Transaction
 Client.............. 230
 User................ "ANGHELC"
 Language Key........ "E"
 Transaction......... " "
 Transactions ID..... "48B591833C495D0CE10000000AAA0747"
 Program............. "SAPLES34ALLG"
 Screen.............. "SAPMSSY0 1000"
 Screen Line......... 6
 Information on caller of Remote Function Call (RFC):
 System.............. "EC1"
 Database Release.... 700
 Kernel Release...... 700
 Connection Type..... 3 (2=R/2, 3=ABAP System, E=Ext., R=Reg. Ext.)
 Call Type........... "synchron and non-transactional (emode 0, imode 1)"
 Inbound TID.........." "
 Inbound Queue Name..." "
 Outbound TID........." "
 Outbound Queue Name.." "
 Client.............. 230
 User................ "ANGHELC"
 Transaction......... "EMIGIMP"
 Call Program........."SAPMEMIG_IMPORT"
 Function Module..... "ISU_M_REPORT_SUBMIT"
 Call Destination.... "sapec1_EC1_23"
 Source Server....... "sapec1_EC1_23"
 Source IP Address... "10.170.7.71"
 Additional information on RFC logon:
 Trusted Relationship " "
 Logon Return Code... 0
 Trusted Return Code. 0
 Note: For releases < 4.0, information on the RFC caller are often
 only partially available.
 Information on where terminated
 Termination occurred in the ABAP program "SAPLES34ALLG" - in
 "ISU_DISCDOC_OBJECT_GET".
 The main program was "RE3TR_EGD01_DCD ".
 In the source code you have the termination point in line 17
 of the (Include) program "LES34ALLGU04".
 Source Code Extract
 Line SourceCde
 1 FUNCTION ISU_DISCDOC_OBJECT_GET.
 2 *"----
 3 ""Lokale Schnittstelle:
 4 *" IMPORTING
 5 *" REFERENCE(X_HANDLE) LIKE EBAGEN-HANDLE
 6 *" EXPORTING
 7 *" REFERENCE(Y_OBJ) TYPE ISU05_DISCDOC_INTERNAL
 8 *"----
 9
 10 * read line of objectss's table
 11 read table iobj into y_obj
 12 with key handle = x_handle
 13 binary search.
 14 if sy-subrc <> 0.
 15 * invalid handle
 16 * message...
 >>>>> message x000(eh).
 18 endif.
 19 ENDFUNCTION.
 Contents of system fields
 Name Val.
 SY-SUBRC 4
 SY-INDEX 20
 SY-TABIX 1
 SY-DBCNT 8
 SY-FDPOS 2
 SY-LSIND 0
 SY-PAGNO 0
 SY-LINNO 1
 SY-COLNO 1
 SY-PFKEY
 SY-UCOMM
 SY-TITLE Generated program for migration object DISC_DOC
 SY-MSGTY X
 SY-MSGID EH
 SY-MSGNO 0
 SY-MSGV1
 SY-MSGV2
 SY-MSGV3
 SY-MSGV4
 SY-MODNO 0
 SY-DATUM 20080827
 SY-UZEIT 115457
 SY-XPROG SAPLSYST
 SY-XFORM SYSTEM_HOOK_OPEN_DATASET
 Active Calls/Events
 No. Ty. Program Include Line
 Name
 5 FUNCTION SAPLES34ALLG LES34ALLGU04 17
 ISU_DISCDOC_OBJECT_GET
 4 FUNCTION SAPLES34 LES34U10 21
 ISU_O_DISCDOC_ACTION
 3 FUNCTION SAPLEC85 LEC85U02 103
 ISU_S_DISCDOC_CREATE
 2 FUNCTION SAPLISU_M_DISCONNECTION LISU_M_DISCONNECTIONU01 221
 ISU_M_DISCON_DOCUMENT_CREATE
 1 EVENT RE3TR_EGD01_DCD RE3TR_EGD01_DCD 199
 START-OF-SELECTION
 Chosen variables
 Name
 Val.
 No. 5 Ty. FUNCTION
 Name ISU_DISCDOC_OBJECT_GET
 X_HANDLE
 0
 0
 0
 Y_OBJ
 0
 0
 2,22222E+93
 0
 WEDISCACT
 0000 0000000000000000 0000
 0
 0
 2,22222E+93
 0
 WEDISCPOS
 0000000000000000000000 00
 0
 0
 2,22222E+44
 0
 CO_CORIV
 4
 0
 0
 33
 4
 IOBJ
 Table IT_673[1x7240]
 \FUNCTION-POOL=ES34ALLG\DATA=IOBJ
 Table reference: 39
 TABH+ 0(20) = C000000416A30E60000000000000000000000000
 TABH+ 20(20) = 00000027000002A10000000100001C48FFFFFFFF
 TABH+ 40(16) = 0400008900000A10000124C001800000
 store = 0xC000000416A30E60
 ext1 = 0x0000000000000000
 shmId = 0 (0x00000000)
 id = 39 (0x00000027)
 label = 673 (0x000002A1)
 fill = 1 (0x00000001)
 leng = 7240 (0x00001C48)
 loop = -1 (0xFFFFFFFF)
 xtyp = TYPE#000039
 occu = 1 (0x00000001)
 access = 1 (ItAccessStandard)
 idxKind = 0 (ItIndexNone)
 uniKind = 2 (ItUniqueNon)
 keyKind = 1 (default)
 cmpMode = 8 (cmpManyEq)
 occu0 = 0
 groupCntl = 0
 rfc = 0
 unShareable = 0
 mightBeShared = 0
 sharedWithShmTab = 0
 isShmLockId = 0
 gcKind = 0
 isUsed = 1
 isCtfyAble = 1
 >>>>> Shareable Table Header Data <<<<<
 tabi = 0xC000000416A69840
 pgHook = 0x0000000000000000
 idxPtr = 0x0000000000000000
 shmTabhSet = 0x0000000000000000
 id = 162 (0x000000A2)
 refCount = 0 (0x00000000)
 tstRefCount = 0 (0x00000000)
 lineAdmin = 1 (0x00000001)
 lineAlloc = 1 (0x00000001)
 shmVersId = 0 (0x00000000)
 shmRefCount = 1 (0x00000001)
 >>>>> 1st level extension part <<<<<
 regHook = Not allocated
 collHook = Not allocated
 ext2 = Not allocated
 >>>>> 2nd level extension part <<<<<
 tabhBack = Not allocated
 delta_head = Not allocated
 pb_func = Not allocated
 pb_handle = Not allocated

hi,
thanks.i have another doubt.
In Initialization- Define -> sender system is Empty, but in receiver system it has the company name.where to set the sender machine.
regards,
vinodh

While creating SAP ISU Device category i got one error message like The material 5 does not exist or is not activated Message no. M3305

while creating SAP ISU Device category EG01 .i got one error message like The material 5 does not exist or is not activated Message no. M3305

I don't know EG01 transaction, but if SAP says "material 5 does not exist " then SAP is usually right.
Can you give an evidence that material 5 exists? e.g. screenshot from SE16 at table MARA, MARC and MAST

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