SAP Modules - CS & CRM

Can you help me with more information regarding the difference between the functionalities of the Customer Service (CS) and the Service function in CRM Module?
I am looking for the function of creating Service Requests /Orders that can be used to initiate and track Installation / Maintenance Orders, in addition to the part of managing warranties and spare parts.
I found this function in both modules mentioned above
Thank you,
Sam

Similar Messages

What are the impacts of new gl migration on other sap modules.

Hi
In need to move to IFRS reporting, my client is planing to migrate from classic gl to new gl (not yet decided which scenario, but most probably we will go with scenario 5).
We are in stage where we are assessing new gl functionality, impact of new gl migration on other SAP module and what precautions we should carry while drafting project activities for migration plan.
I am specially interested to know how are other modules impacted by New GL? Ex. SD, MM, HR, Treasury, CRM ?
Thanks,
Surendra

Hi Karthik,
I have already gone thru OSS notes 1014364, 1039752, 1070629 and many more...
My specific question is, what are the impacts of New GL migration on other SAP module (HR, SD, MM, CRM, and Treasury). I am well aware of impact/changes within FICO.
Thanks,
Surendra
Can anyone tell with their experience if any of the above listed modules have any specific impact/change when we migrate to New GL from Classic GL?

To change business partner ( RFC enabled Function Module )in CRM.

Hi All;
While sending a Business partner from R/3 to CRM. I would like to change business partner ( RFC enabled Function Module )in CRM.
Is there any exit or a BAdI which i can use to do this?
Regards
Yusuf Dagyeli
Message was edited by: Yusuf Dagyeli
Message was edited by: Yusuf Dagyeli

Hi RAMS,
1. Under the SWCV Go to the Imported Objects.
2. Right click on the RFC and click on the Import of SAP object.
3. Give the logon server name, system number the user name and pasword.
4. Select the RFC u want to import.
5. Execute the import and the RFC is imported under the SWCV.
Now u can use this Imported RFC in the scenarios of that SWCV.
Regards
Santhosh
Remember to set the thread to solved when you have received a solution

What is a good SAP module for a beginner?

Hi experts,
What is good functional module to learn these days? Besides the SAP FICO AND SD, which other modules are the best investment for a beginner?

A: What is a good SAP module for a beginner?

Hi,
Which module you would like to go with will depend on various factors.
Your qualification
Your previous experience
Your area of interest
Besides the SAP FICO AND SD, which other modules are the best investment for a beginner?
Any module from Business Suite would be very good. You could also go for SAP for Industries.
Customer Relationship Management:
http://help.sap.com/saphelp_crm60/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
SAP Customer Relationship Management (SAP CRM) is a comprehensive solution for managing your customer relationships. It supports all customer-focused business areas, from marketing to sales and service, as well as customer interaction channels, such as the Interaction Center, the Internet, and mobile clients.
The SAP CRM documentation offers a comprehensive description of the functional scope of SAP CRM, and highlights the relationship between the application, the underlying technologies, and the business scenarios. It comprises several parts:
Business scenarios
Components and functions
Analytics
Data exchange and mobile technologies
Supplier Relationship Management:
http://help.sap.com/saphelp_srm2007/helpdata/en/74/344c430fab4d0bbc30996d56cc293a/frameset.htm
SAP Supplier Relationship Management (SAP SRM) provides you with innovative methods to coordinate your business processes with your key suppliers and make them more effective. SAP SRM enables you to optimize your procurement strategy, to work more effectively with your supplier pool, and thus to gain long-term benefits from all your supplier relationships.
With SAP SRM you can examine and forecast purchasing behavior, shorten procurement cycles, and work with your partners in real time. This allows you to develop long-term relationships with all those suppliers that have proven themselves to be reliable partners.
The efficient processes in SAP SRM enable you to cut down your procurement expenses and to work more intensively with more suppliers than ever before.
Strateg... [Show more]
Read other 7 answers

Future of SAP Modules

Hi Guys,
This is very different from the regular discussion topics i suppose. To get a brighter picture, i would like to know from experts as to how the future holds for all SAP modules. How will be the growth for the following modules.
1. BW (BPS from BW 3.5)
2. SEM
3. CRM
4. APO
5. Enterprise Portals
Could everyone give their feedback.
Regards.

Hi,
> a) Is it a must for us to upgrade to the core EHP5 without activating the functional switch ?
It's not mandatory to upgrade to EHP5.
> b) can we opt to stay in the current version of ECC 6.0 with the latest support package level ?
Yes, you can stay at ECC 6.0.
> c) what are the advantage of moving on to the core EHP5 without activation of new functionalities ?
On technical side there are not much advantages but if you comparing from functional side then EHP5 has a lot new functionality. You can compare ECC 6.0 with EHP5 on the below link with respect to different areas:
http://solutionbrowser.erp.sap.fmpmedia.com/
> c) What are the implication in terms of future expansion of SAP modules (e.g. BPM etc) onto ECC6.0 ?
> d) is the EOS for ECC 6.0 still remains as 2015 (even with the latest support package level applied ?)
>
Yes, EOS is still same. Same you can check at PAM at SMP.
Thanks
Sunny

Being a Mechanical Engineer, which SAP module would help me?

Hello Everyone,
I am doing my Msc. Mechanical Engineering. According to my course structure I need to take one module in the SAP and I need to choose among the following
Integrated Business Processes with SAP ERP (TERP10)1
Introduction to SAP BW
SAP BW - Advanced Business Intelligence
SAP BO - SAP BusinessObjects and SAP HANA
Introduction to SAP ERP Customizing
Advanced SAP ERP Customizing
Introduction to ABAP
Advanced ABAP Programming
Introduction to SAP CRM
Learning Hub.
I would like to choose a module which adds to my resume and which will be helpful to my career. I would be really thankful for your replies.
Thank You.

Please search the forum before you post.
Please read rules of engagement.
The SCN Rules of Engagement
This question is discussed number of times.
The following blog should be helpful to you.
FAQ: What is the best SAP module for me?
Please note SAP module is NOT something would be suggested by others to you. You should know your strengths, education and domain experience. Therefore, you MUST select your module.
Hope this helps you.
Kind Regards,
Ravi

Which Sap Module Should I Opt

Hello Everyone,
Please suggest me which SAP module should i opt for. Listed below are my details.
I have almost 3 years of experience in IT & Telcom job sector and am currently working in Data Warehouse & Business Intelligence department of a Telecom Company. I have a plan to do my Masters in Business Administration (MBA).
Please suggest which SAP Mosule should i opt for, should it be the BI or any thing else, also the module which is the future of SAP..
Thanks.

Hi Ayub,
What kind of experience you have in IT?Do you have any programming knowledge?
Are you interested in programming in SAP? Depending on your answers, it would be easy for us to suggest you.
If you are interested in programming, best is to go for SAP Netweaver which is hot and demanding and will be good in future too.It is based on ABAP and Java.
If you are not interested in programming, best is to go for SAP BW or any SAP Function Modules like SD or MM or FI/CO or SRM or SCM or CRM.
Regarding your MBA, what is the specialization you want to take in MBA like Marketing or Finance or HR....etc..... Depending on your interest you can choose the respective module for SAP training.
Any SAP module training in Siemens (who is the authorized training partner of SAP) costs you around 3 laks and after getting the certification, it will be a bit easy to get jobs with the certification.
Local/unofficial institutes normally charge from 5000 rupees to 20,000 rupees depending on the module and the their program structure.
Hope this helps.
Thanks,
Srinivasa

Portal Navi Structure: Business Function Cnetric or SAP Module Centric?

Dear all,
When designing your portal navigation, which layout would you prefer?
1. Business Function Centric
top level has tabs representing different business departments (HR, Finance, Sales, etc.)
2. SAP Module Centric
top level has tabs representing different SAP modules (HR, MM, SD, BW, etc.)
We know that either design has its pros and cons. Really would like to know which way most you go?
Many thanks and best regards,

You raised in deed a very good question. For people new to SAP products it is not always clear what belongs to what since a lot of stuff is part of SAP ERP (deployed as a SAP ECC system).
To answer most of your questions:
Most of the things above are in deed part of ECC. ESS/MSS is part of ERP HCM and therefore ECC. But many companies dont deploy HCM with the rest of ECC, but put HCM in a seperate installation/deployment - so two deployments of ECC.
SolMan is not part of ECC. It comes as an own system which need to be deployed seperately from ECC. SolMan helps IT departments with ITIL processes, technical monitoring, etc.
TM is based on SCM, I am not sure if it can run with other SCM modules.
BW as well as BO are seperate and used for data warehouse and reporting toolsets.
PI is SAP's Enterprise Service Bus and also used for SOA.
CRM is for Sales and Marketing processes - a seperate deployment deeply integrated with ECC.
For Strategy management and BPC I am not 100% sure.
Hope that helps!
Wolfgang

How many module in CRM

Dear Guru,
I am SD Consultant, New for SAP CRM.
Now i am searching for which module is suitable to me. If u have any TOC plz send me.
Thanks in advance
Satya

Dear Srikanta,
Pls find the following webblog:
/people/atin.shee2/blog/2007/12/12/direction-to-start-the-career-in-sap-crm
The main modules in CRM are Sales, Service, Marketting and Analytics.
I think you should first target for the certification on CRM fundamentals. It's on the basics on CRM does not require much domain experience.
The cost is approx 2-2.5 lakhs including training and approx 24 thousand for the certification.
Please find the following for the certification:
http://www.sap.com/services/education/catalog/course.epx?context=FFC760B8923D16BB5150DAE63E7C1A6B331AF0B9E3A8F73CE3A9B7046E05104496E873550FB736C2575145DC76F92B5C4DCB298DD446806BD4DACC77379CBB2D237F127FB4A79552806690AAF910E056D5C50CBF8405EBACC42425FBA2D9618FECADC91B3BD330ED158CE5D9FA01DBD95FAF819F40D14BB2326436A44595665ED26FE1184E6C6EEED8DC3842AEBAE610%7cA6046522058DD3545D3032B3E0A6E1C9FF7A6E3E33992395FDEF54BE8990B864
Thanks,
Atin

Is SAP SCM its own SAP Module

Hello,
I would like to know if the SAP CRM Application Component (see attachment) its own SAP Module is or does it belong to other modules like SAP SD or SAP MM?
Cheers,
Oliver

Oliver,
Define what you mean when you say 'SAP Module'.
SCM is SAP software. It can licensed and implemented as a standalone solution, or more commonly, it can be integrated with other SAP software. It typically runs on its own hardware. It is member of the family of products known as 'SAP Business Suite'. SAP ERP is also a member of this family.
Take a look at Help.sap.com to see more info.
Best Regards,
DB49

Function modules in CRM (read Business Partner attributes)

Hi,
I would like to print a document in wich will be Business Partner attributes and other crmdata. Does anybody know how I can read the Business Partner marketing attributes. Can I use for this some function modules or else?
Are there some documentations about all Function modules in CRM and what they do?
Thanks,
Malnor

Hi Malnor,
Marketing attributes of a BP can be found in table AUSP.
You can build your own custom function module to read marketing attributes.
Refer to the link below for sample code of a FM to read BP marketing attributes -
[Custom Function module to read BP marketing attributes|http://divulgesap.com/blog.php?p=NDg=]
Hope it helps.
Regards,
Ravi

Problem with the SAP menu in CRM 2007

Hello all,
We just had a brand new installation of SAP CRM 2007 in our organization. As soon as I logged in I am puzzled to see that all the menus and menu paths won't show up.
For example:
If I go in to Master data --> Business partner --> There is no menu path for Maintain Business partner etc.
Same is the case with Marketing, Sales and Service. I don't see any of the real menu paths for creating marketing projects, segment builder, sales order creation screen etc. All these components are missing.
I checked on SU01 regarding the roles assigned to me. There were none and the profile assigned to me says "Z_SAP_ALMOST_ALL" or something. I tried finding out the existing roles and am not sure about the options. I added the role for business partner in to my user ID, logged off and logged on and still nothing shows up.
The menu is still the same.

Jack,
I'm going to be very polite here about this, but did you read the CRM master guide before your installation or any of the documentation on CRM 2007?
If you have read this you would have realized that the SAP GUI is no longer supported for most business user tasks in CRM according to OSS note 1118231. In addition a search of this forum would have revealed this same answer. That is why those transactions are removed from your menu.
SAP Easy Access CRM 2007 menu
In future please do a search before asking these types of questions. I'm going to lock this thread as it duplicates a past thread and is a generally known CRM 2007 fact.
Thank you,
Stephen
CRM Forum Moderator

Please help me in selecting the right SAP Module

Hello All,
I want to change my module; Currently I am in SAP BASIS.And I am willing to change in SRM.
Can any one suggest me should I go for SRM or not,wheather it has a scope (Future Opportunities) / is it easier than BASIS or should I continue with BASIS only.
Or should I go for the SAP security module.
Kindly suggest.
Thanks In Advacne.

Hi Sonal,
Before I say what is appropriate for you we need to know the following:
What is your educational background
What is your sap background and experience duration and which module you have worked
What is your domain experience other than SAP
What is your interest
Which subject you are passionate about
Are you looking for learning some other sap module instaead of basis
Do you want to get a job in your interested module instead of just SAP Basis
What you want to achieve within few years from now
Thanks & Regards
Subhasish

Image in a SAP module-pool

Hi all,
i hope there is someone can help me.
My problem is: i've to insert an image (.gif or .bmp) in a SAP module pool custom created in SE38.
How can i do it?
Thanks a lots,
regards,
Alex.

SEARCH in SCn before posting you will get so many threads like these.
[Image in module-pool|https://forums.sdn.sap.com/click.jspa?searchID=24201936&messageID=3844659]

How to test the SAP modules like SD and MM By using Quality Center and QTP

Hi Experts,
How to test the SAP modules like SD and MM By using Quality Center and QTP. Can you please provide the documentation regarding this.
Regards,
Skumar.

Hi Sampath,
First install QTP and SAP Addin with in QTP.
2nd use QC to develop the test plan and then convert that test plan design to Test Scripts (QTP vesrion using settings)
3rd record the R/3 GUI screen of SAP for SD, MM like Create order or Create PR.
Once recording is done QTP will create a script in VB
SAPGuiSession("Session").SAPGuiWindow("SAP Easy Access - User").SAPGuiOKCode("OKCode").Set "/nVA01"
SAPGuiSession("Session").SAPGuiWindow("SAP Easy Access - User").SendKey ENTER
you can always add a parameter and other customization according to your requirement.
Let me know if you need more information regarding this.
Good Luck!

SAP Modules - CS & CRM

Similar Messages

Maybe you are looking for