SAP OSS Access

Dear All,
I have configured OSS message functionality in SOLMAN for Service desk. I able to send OSS message to SAP.
MY concern is now what are the details will be accessed by SAP like
1. Will they able to see any internal communication that has happened between the end user and consultant.
2. Will they able to access the documents that have been attached for internal purpose.
3. How to send attachment to SAP regarding the error.
Please revert ASAP.
Raj

Send Attachments to SAP
Use
Hi
Are you aware of this
Only specified file types can be sent to SAP, for security reasons, all other attachments sent to SAP are refused.
You should run the program AI_SDK_FILL_FILE_TYPE_TABLE so that SAP can read all the attachments which you send with your message . The program updates the file type tables AISDK_FILETX and AISDK_FILETY. You can run this program manually or schedule it as a periodic background job.
Goto SPRO->basic settings->background jobs->Send attachments to SAP
Activities
Run program manually
1. Specify the program AI_SDK_FILL_FILE_TYPE_TABLE and run it.
2. Set the Update flag in the following dialog.
3. Run the program.
Schedule program as background job
4. Schedule the program as a background job.
Start time: Immediately.
Period: Quarterly (every three months)
Hope this wil solve ur prb
Regards
Prakhar

Similar Messages

Raising Customer Messages with SAP OSS on BCS issues

Hi guys,
I'd be keen to know everyone's opinion on raising customer messages with SAP OSS, in particular on BCS.
Often I find that my colleagues are hesitant to raise a note with SAP because they think it either takes too long or they don't get a satisfactory answer.
Whereas as soon as I see something fishy, that I cannot explain I will check my logic once more, check on SDN, check existing OSS notes, then raise a Customer Message immediately (while I continue to investigate/test).
This is partly due to my experience that half the time I feel like a guinea pig in BCS, perhaps because BCS is not as widespread as other modules and i may be the first to try something so may be first to experience the problem.
The first line response (often from Shanghai) usually tries to send the message straight back but I find with a little persistence, clear (and irrefutable) documentation , you soon get through to the experts in Germany (or is it Czech Rep?) who actually understand the issue.
The client has paid a lot of money for the service through their SAP licensing and maintenance fees, so I have no qualms about 'reporting a product error' when I see one.
Also, I find a lot of BCS documentation is out of date, not updated as new releases/EHPs come out, eg I recently relied on the contents of OSS note 936590, which was wrong for BCS 604. So I raised a customer message and requested that they update it, which has now been done - this is too late for me but might help someone else.
Raising a Customer Message with OSS is not an excuse to avoid doing your job, but where there is a genuine error in BCS, I encourage others to raise OSS notes and persis with them until a satisfatcory response is received.

Concur with TheScotsman.
The situation is almost the same: the 1st line support (India) very often beat back the costomer message without going deep into the problem. However, if we persist and provide additional details (or when the message was made very professionally and bypassed the 1st line) the message was rerouted to consultants from Czeck Rep.). In this case the progress was significant. Since the client do not provide access to the system, in a couple of times we made a remote session: the support guy gave directions what to do in the system and where to look for some details. The problems were solved in a half an hour.

SAP OSS

Hi people,
I want to download the patches through of solution manager, but I have to set up sap oss connection,because it fails to perform the test.What can i do?
Thanks

-The configuration of MO is correct I followed step by step the guide.
-In the saproutertab I have the next entries:
SNC-connection from and to SAP
KT "p:CN=sapserv2, OU=SAProuter, O=SAP, C=DE" 194.39.131.34 *
SNC-connection from SAP to local R/3-System for Support
KP "p:CN=sapserv2, OU=SAProuter, O=SAP, C=DE" * *
SNC-connection from SAP to local R/3-System for NetMeeting,
if it is needed
KP "p:CN=sapserv2, OU=SAProuter, O=SAP, C=DE" * 1503
SNC-connection from SAP to local R/3-System for saptelnet,
if it is needed
KP "p:CN=sapserv2, OU=SAProuter, O=SAP, C=DE" * 23
Access from the local Network to SAPNet - R/3 Frontend (OSS)
P * 194.39.131.34 3299
Deny the rest connections
D * * *
-In the OSS1 tcode
saprouter1
1-.hostname saprouter
2-.ip saprouter
2-.99
saprouter at sap
sapserv2
194.39.131.34
99
sapnet message server
oss001
O01
01
-In the sm59 tcode
On the sap OSS Connection the follow entries:
technical settins--
load balancing
target system OSS
Msg server /H/IP_SAPROUTER/S/sapdp99/H/194.39.131.34/S/sapdp99/H/oss001
GROUP EWA
logon & security--
client 001
user OSS-RFC
Password CPIC
More thanks for help me.

How to disable sap easy access menu for SAP GUI HTML

hi,
in our portal i created an iview, which calls an SAP-ERP-Transaction, and displays it with the SAP GUI for HTML (webgui). well, i have a big problem: when i got a timeout, the user has to log on to the its and then i get the sap easy access menu.
the users should NOT be allowed to see the sap easy access menu ! they ONLY need to see the called transaction.
any ideas ?
best regards, Martin

hi,
i have set the 'singletransaction'-parameter in sicf for the webgui-service to value 1.
BUT: as soon as i click on the iview to display the transaction i got the message
Logged Off Successfully
You have been logged off from SAP Web Application Server.
what is wrong there ?
reg, Martin

I want sap easy access screen as an iview in the portal

Hi ,
I want sap easy access screen as a iview in portal ,how can i do it.
I used SESSION_MANAGER tcode and created a transaction iview but it is going to rs00 tcode screen,
PLZ help me

Hi
I have created an iview with tcode Session_Manager and it is working fine.What is this txn rs00? When I check this tcode in our ECC 6.0 system, it says rs00 does not exist.
Check your system setting and iview config again.
Regards
Prabhakar Lal

Transaction code for user menu, sap easy access

Hi system experts!
Does anybody know which transaction causes the user-specific menu within "SAP easy access" (the welcome screen after login, like /n does) ?
I need it to be called from a portal iView, so that the usual sapgui-like screen with the user's menu appears in a portal screen, both for SAPGUI for windows and http.
Trx. S000 or SESSION_MANAGER does not cause the user-specific menu when called from the portal. These work least of all for call via ITS.
thanks
Andreas

hi ,
The transaction code is SE41.. This is for creating Menus and tool bars.
you can also try SMEN it will call the user menu as you described in your post.
Regards,
Krishna
Message was edited by: Krishnakumar

Can we add our own menu in sap easy access screen

can we add our own menu in sap easy access screen
along with the existing menu items...
ex : can i add the new menu item as help1 on that screen
regards
raghu

go to transection se43 ...ther e u can create ur own menu list.. and ur cusomize transection to that perticular menu list.....
You can enter the area menu in the command field like any other transaction code, also in menu exits can be filled with a area menu.
You might play a little with S000 and S001 - when you enter them, the menu tree of easy access changes.
Do you search for the menu exits to append your area menu into the standard menu tree?
Message was edited by: kishan negi

Changes made through SE43N not reflecting in the SAP easy access

Hi All,
I have done changes through T code SE43N in area menu FIGL. But I am not able to see the T Codes in the SAP easy access. Can anyone help on this issue?
Kind Regards,
Yogesh

Hi,
SAP standard menu is S000 area. By modifying FIGL area you don't update S000.
Regards,
Eli

In ecc6.0 main page SAP easy access.

hi,
in ecc6.0 main page SAP easy access.
it is showing only "favorites" folder.. all other icons are also inactive.. how to rectify this

Hi Thiru Malai,
When u login into the sap easy access menu, There you find in the menu bar with name 'MENU'. Click on that you will be shown two options.
one is USER menu and another one is SAP menu . If you are in SAP menu then you find all the folders under favourites.
I think you are in USER menu. If you are in USER menu it doesn't shows the folders there.
Reward points if useful.
Cheers,
Swamy Kunche

Drill down Reports created In SPRO to execute in SAP Easy Access

Hi
In customizing which is transaction spro, at the following location Financial Accounting->General Ledger Accounting->Information System->Drilldown Reports you can create drill down reports.
What I would like to know is where can the user execute them from in SAP Easy Access?? There is transaction FSIB (Background Processing) which allows you to execute it in SAP Easy Acces but it wants to print the report and not display it on the screen. Is there a way to display on the screen in SAP Easy Access??
Thanks in advance

Hi,
To run a report either in foreground or background you need to know the report name. To run the report in foreground goto SE38 and give the report name and execute it. If you see the status message " This report is not a type P" then goto SE93 and findout the transaction with the help of report name description. so you can run the transaction. To add the transaction to your role technical consultant will take care.
Bye,
Jyothi.

SAP Web Access Issues

Hello Experts,
I have been given a link for SAP Web Access. I am able to access transactions and post data and write programs. However, none of the GUI functionality is working and is giving shorts dumps when i click on the layout tab for Adobe, Internal error for form painter in smartforms and a file not found error for layout editor for screen painter. I raised this issue with the Ides team but they do not have a resolution for it and they too get the same error on all of there systems.
Has anybody enocountered this issue before and if so could you please give me some direction.
One point is that for an existing Adobe form i'm able to successfully execute it and display the form.
Thanks for your help!
Minhaj.

Dear Juan,
I can access another server with http://FQDN:50000, It will show the screen of SAP Web Application Portal.
After I check parameter icm/host_name_full , I did not maintain anything, it is working fine.
Why in ERP system, I did not maintain anything like that server, I have only maintain FQDN, It is not working and did not show anything. Pls suggest me how to solve it.
Regards,
Pannee

Adding of Custom Report in SAP Easy Access Menu

Hi all,
How can we add the Custom Report in the SAP easy access Menu.
Transaction code can be added thru Favourites, but not the Reports.
Can any one give a ray on this one...
Thanks,
Srikanth

Srikanth
If you want to add Z report to esay access first of all you need to create T-code using Tcode se93.
here you need fill some details your progroam name what kind of program it is etc.
Then come to easy accees click on favarities and add that T code.

Logo on SAP easy access to based on client ID

hi ,
we have requirement to upload 2 logo to appear on sap easy access based on the client ID those logo's has to be appear ..
please share how to acheive this.
thanks
Guru

Hi,
Which procedure you follow to upload the image?
Please follow the steps..I have same environment like you and i successfully uploaded.. Hope this will help you...
T.code : SMWO
"X - Binary data for WebRFC application "
<Enter>
< Execute>
Go to Settings-Maintain MIME types
Click " Create"
Type : image/gif EXTENSION:.GIF , " SAVE"
Go to Binary data for WEBRFC , < Create>
Obj.name : Z<name>.GIF Description: Company Logo
" Import" .Specify the path name where your .GIF file locatd.
< Transfer>
Your logo must br shown in the Binary data for WEBRFC
Now go to the t.code SM30- Go to " Table/ VIew- SSM_CUST
< Maintain> < New Entries>
The entries should be like below..
Name                                                        Value to be set
START_IMAGE                                        Z<name>.GIF
RESIZE_IMAGE                                        NO
Now log off and log in. You can see the logo in the right hand side of the SAP screen.
With Regards
Bhuban

SAP Document Access by Open Text - can it recognize barcode and identify document number from barcode.

Hello all,
for SAP Document Access by Open Text - can it recognize barcode ? As well identify document number from barcode ? With this document number can we configure the business transaction to which this scanned barcode could be attached as attachment link?
Regards
Vimala

Vimala,
for SAP Document Access by Open Text - can it recognize barcode ?
You can implement all basic scenarios of archive link with ADA SAP Document Access by Open Text.
In your case ADA SAP Document Access by Open Text supports late storing with bar code and early storing with bar code scenarios of archive link
As well identify document number from barcode ?
Barcode is for indexing. During late archiving scenario you bind the index (barcode) to the SAP document number (invoice/Sales order..etc) which pop-ups a window for entry of SAP document number.
Typically real time scenario may be archiving email correspondence to each every SAP documents of sales process right from Quotation to Sales Order so that every user of the corresponding SAP document can view correspondence.
Similarly for early storing with bar code scenarios storing of all the partial (contract) deliveries with same barcode number to full fill the ordered quantity.
Of course it depends on these are to be applied to scenarios.
With this document number can we configure the business transaction to which this scanned barcode could be attached as attachment link?
Yes
Thanks,
Kolusu

SAP DOCUMENT ACCESS BY OPENTEXT Sizing guide

Could you please help me to find the sizing guide for SAP DOCUMENT ACCESS BY OPENTEXT? I've been looking for it but I just found the Installation guide.
Any tip that you could give me will be appreciated.
Thank you all.

Hi ,
You can get sizing inputs at Open Text Knowledge center. For this you need to have login credentials to access the Knowledge Center. It has all the updated information about Open Text Installation planning and roadmaps.
Hope this helps.
Regards,
Deepak Kori

SAP OSS Access

Similar Messages

Maybe you are looking for