SAP Phone Local Architecture

Dear Experts,
I'm trying to deploy this feature and I am having some problems.
Into SAP Help, I found a lot of documentation regarding this solution:
http://help.sap.com/saphelp_erp2005vp/helpdata/en/e2/5e560e880911d1aab000a0c943858e/frameset.htm
Despite of this I can't create the RFC Destination Specifications that is shown in one example in this guide, I don't have any Gateway Host and I don't know which program ID I have to choose. Can you tell me how I have to proceed to create this RFC to do that SAP Phone can works???
The telephony software is running in the machine and locally I cannot start SAP Phone Server because the problem with the RFC.
Do you have any SAP Phone step by step guide to provide to me, so may be it can help me better than the SAP Help.
Kindest regards,
Pablo Gómez

Hi,
https://scn.sap.com/docs/DOC-28811
Regards
Naveen

Similar Messages

  • How to configure for GPlus Adapter with SAP Phone and SAP CRM

    Hi All Basis Adm,
                   Please consider as an urgent basis i need the information that how to configure  GPlus Adapter with SAP Phone and SAP CRM . My server is CRM 5.0 (kernel 7) with Oracle Database. This information is require to connect Webclient to Sap Phone with GPlus Adapter (Genesys Adapter 7.1).  If u have any document regarding mentioned above than that will be acceptable. 
    Regds,
    Govinda

    Hi Prasad,
    In you case, it's a file to file scenario.
    Go thro' this link for a solution:-
    /people/venkat.donela/blog/2005/03/02/introduction-to-simplefile-xi-filescenario-and-complete-walk-through-for-starterspart1
    /people/venkat.donela/blog/2005/03/03/introduction-to-simple-file-xi-filescenario-and-complete-walk-through-for-starterspart2
    Regards.
    Praveen

  • Customer Interaction Center with SAP Phone

    Dear All,
    We are using SAP Phone with CIC, and everything is working well when the SAP Phone server is started, but soon after one by one some of the extensions stop working. The users when they try to do any operation are blocked as SAP R3 is waiting for SAP Phone server to reply and in the log of the server we see the following
    "A call to TAPI function lineGetAgentStatus has failed.
    Call handle to use:        (Not used)
    Second call handle to use: (Not used)
    (Both or one of them may be marked as "Not used"
    if not relevant for TAPI call)
    > Extended TAPI information:
    TAPI returncode:      0x80000049
    TAPI error text:      LINEERR_OPERATIONUNAVAIL               
    2008/10/30 18:44:45:49 Error 0x50016 in Process 1528 Thread 3828
    Location: CPHOrderManager::ReturnHandling Module: phordermgr.cpp Line: 1395
    The SAPphone Server uses TAPI 2.0 or higher to map
    SAPphone functionality to TAPI. Unfortunaltely your
    TAPI service provider currently being used does not
    implement all TAPI functions required by the SAPphone Server.
    In particular, this TAPI function is not supported: lineGetAgentStatus
    Please contact the vendor of your TAPI service provider
    to get a new version where function lineGetAgentStatus
    is implemented or choose a different TAPI service provider."
    We have checked the TAPI version and it is 2.1.x. Has anyone faced similar problems? and know of any solutions? If we re-start the SAP Phone server again everything works fine for some time. We checked the memory and its 4GB main memory, and system load is also low
    Any help on this will be very much appreciated.
    Thanks and Best Regards
    Anirban

    Did you find the solution for this? We are facing the same problem.
    Br,
    Virginia

  • Customer Interaction Center CIC and SAP Phone

    Dear All,
    We are using SAP Phone with CIC, and everything is working well when the SAP Phone server is started, but soon after one by one some of the extensions stop working. The users when they try to do any operation are blocked as SAP R3 is waiting for SAP Phone server to reply and in the log of the server we see the following
    "A call to TAPI function lineGetAgentStatus has failed.
    Call handle to use:        (Not used)
    Second call handle to use: (Not used)
    (Both or one of them may be marked as "Not used"
    if not relevant for TAPI call)
    > Extended TAPI information:
    TAPI returncode:      0x80000049
    TAPI error text:      LINEERR_OPERATIONUNAVAIL               
    2008/10/30 18:44:45:49 Error 0x50016 in Process 1528 Thread 3828
    Location: CPHOrderManager::ReturnHandling Module: phordermgr.cpp Line: 1395
    The SAPphone Server uses TAPI 2.0 or higher to map
    SAPphone functionality to TAPI. Unfortunaltely your
    TAPI service provider currently being used does not
    implement all TAPI functions required by the SAPphone Server.
    In particular, this TAPI function is not supported: lineGetAgentStatus
    Please contact the vendor of your TAPI service provider
    to get a new version where function lineGetAgentStatus
    is implemented or choose a different TAPI service provider."
    We have checked the TAPI version and it is 2.1.x. Has anyone faced similar problems? and know of any solutions? If we re-start the SAP Phone server again everything works fine for some time. We checked the memory and its 4GB main memory, and system load is also low
    Any help on this will be very much appreciated.
    Thanks and Best Regards
    Anirban

    Did you find the solution for this? We are facing the same problem.
    Br,
    Virginia

  • Difference Between SAP Phone & ICI

    Hi All,
    We are planning to implement CRM IC WebClient using CRM 5.0. Currently we do not have any phone integration but we would like to consider doing so.
    Can somebody please explain me the difference between using SAPphone Vs using ICI? Irespective of which ever option we use, do we still need a CTI Server?
    What are the advantages that ICI has over SAPphone? Can we have Email Integration using SAP phone?
    Anirudh

    Hi Aniruth,
    When a Company implements CTI integration for the first time, they have to see 2 option of interfaces.
    One is SAPphone and another ICI interface.
    Older SAPphone is mainly for telephony only integration in ICWinClient. It does not support other communication channels like email and webchat.
    ICI interface  is used for web based applications like ICWebClient. A Multi-Channel Server would connect with ICI to integrate with ICWebClient.
    ICI and SAPphone are the interfaces that is used to integrate the CTI with the Interaction Center.
    So you still need a CTI to route calls, access customer information from CRM system and display on ICWebClient etc..
    Give points if it helps!!
    John

  • Purpose of SAP Phone

    Dear Experts,
    I am seeing a option SAP phone in workflow. I want to know in detail about this feature and also when can we use it. From searching forum i found some threads that told SAP can handle communications using this feature. But no real time example or clear explanation is available about this. Any link with an example of this feature will me more helpful. Thanks in advance.
    Regards,
    S Bharath

    Hi Bharath,
    You can get the desired info from the following [link1|SAP Phone] [link2|SAP PHONE].
    Hope this helps!
    Regards,
    Saumya

  • New SAP EIM Solution Architecture Guide

    A brand new SAP EIM Solution Architecture guide provides a valuable insight into how SAP EIM portfolio can be leveraged in the context of Business Intelligence. The guide proposes typical deployment patterns based on best practices and real-world project experiences for your EIM strategy. Providing a comprehensive view on how to leverage and deploy SAP EIM solutions to support your analytics and business intelligence strategy, the architecture shows how to incrementally execute this strategy along a clear growth path, realizing added value along every step.
    Click the link above to access the new site and go through the presentation.
    http://www.sdn.sap.com/irj/sdn/eim-solution-architecture

    Dear Mohan,
    SAP Custom Development offers a comprehensive range of flexible development-related services. We execute custom development projects that fit exactly your specific requirements but are not transferred to the SAP standard solution. If you have such requirements, please contact your SAP Sales Representative, Consultant, Customer Engagement Manager or Account Manager (whichever applies for you) who will then be able to assist you in initiating contact with our team.
    For more information go to website at:
    www.sap.com/services/customdev
    If you consider filing a development request, we recommend that you either contact your Customer Competence Center (CCC) or one of the User Groups to place a stronger emphasis on your request. A list of SAP User Groups is available at http://service.sap.com/communities.
    For more information, see http://service.sap.com/rollin.
    Regards,
    Rakesh

  • SAP HR Information Architecture

    HI
    I'm trying to get an overview of the information object architecture of SAP HR.
    It is necessary to know the information hierarchy/architecture before we start modelling the processes.
    I have looked around in both SAP and on the web, but I only find fragments and not the whole picture (if it exist at all ?). Using transaction SE11 is av very detailed and timeconsuming activity that's not preferrable at this stage.
    Any suggestions?

    I'll try to be more precise.
    In SAP OM I know that a Person (P) can be assigned to a Postition (S) and a Position(s) can be assigned to a Job (C) or Org unit (O). This is central information objects for org managment
    But there are many other relations as well, ex:
    - Competency
    - Course type
    - Personal budget type
    - Appraisals
    etc.
    How is these central objects related to each other? This will give an overview an understanding of process ownership and dependencies in the system.
    Hope this helps.

  • SAP BIW 7 Architecture

    Dear Friends,
    We are planing to upgrade the BW version.
    I need BIW 7 Architecture.
    Can anybody help me?
    Thanks&regards
    Ramu

    Hi Ramu,
    Go through this doc it givs u the required details,
    [https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/10564d5c-cf00-2a10-7b87-c94e38267742]
    [https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/00be95c5-031d-2a10-15b4-938511f30cfc]
    Follow these links , which will show you what is enhancement of BI7.0 form BW3.5 and also what is new functionalities added in BI7.0 over 3.5
    [http://help.sap.com/saphelp_nw2004s/helpdata/en/57/a21f407b402402e10000000a1550b0/frameset.htm]
    [http://help.sap.com/saphelp_nw2004s/helpdata/en/da/c91b42d10b5633e10000000a155106/frameset.htm]
    [http://help.sap.com/saphelp_nw2004s/helpdata/en/a4/eb1442be645133e10000000a155106/frameset.htm]
    [http://help.sap.com/saphelp_nw2004s/helpdata/en/31/ec1342eb11de2ce10000000a1550b0/frameset.htm]
    if it is useful assign points
    regards,
    NR
    Edited by: N R Pradeep Reddy on Apr 11, 2008 6:26 AM

  • Contact list -who I see in my contact list vs. what is hidden on the phone (local contact list?)

    When I text people, they say they are getting 2 of them. Apparanlty one is pulling from my contact list, visible to me on the phone. it sound like there is a "local" contact list, to which I cant see or find anywhere. any help appreciated!

    bah, you're right, they can't be seen there.
    But if you want to clear them... How to clear the Local Calendar and Local Contacts databases on the BlackBerry 10 smartphone
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Need Advice On Assisting a WWII Vet Regarding Internet, Mobile Phone, Local Phone Access

    Hi…I’m trying to help out a veteran of WWII living at the Veterans home in Napa (Yountville, CA 94599). He currently has internet through Comcast, a local phone through AT&T, and a cell phone through some service called Jitterbug.
    Here’s what I’m thinking, add him to our plan with a Smart phone that supports mobile hotspot.  Then, cancel the current cell phone (can he keep that number?), cancel his internet service, and cancel his local phone.  I think this would cut his monthly costs in half.
    The only concerns we have is:
    Is the coverage good in that area? He mentioned the walls in the Veterans home are thick and in the past coverage was very poor. Can you tell me if it’s better now, is there a guarantee regarding coverage quality?  He uses an Apple computer, so I would also need to know what the internet speed supported for a mobile hotspot would be for say an Apple iPhone to compare that with Comcast.
    We don’t want to do this unless it is beneficial to him and not a degradation in network performance. This is the main entertainment and communication for an ailing man of in his final days with us. He’s fighting cancer.
    Are there any better suggestions?
    Thank you for any and all support!

        Hi there Moj0!
    I applaud you and your family for being so compassionate and I will be honored to provide additional details to help setup new services!
    Available Voice & 4G LTE (data) coverage for his exact address can be viewed here: http://vz.to/15oHm4l though unfortunately we are unable to guarantee service indoors due to terrain and building structure. (This is common for wireless service in general) Our 4G LTE speeds are noted between 5 Mbps - 12 Mbps.
    The main question I have since this is the primary source of entertainment and communication is how much data he may use each month? You can generally get this information by logging in to the internet provider account or giving them a call.
    This will help us determine which would be the best plan for your family and him based on the following plans: http://bit.ly/xdDajD
    Please let us know if you have any other questions to assist!
    Melissa_VZW
    Please follow us on twitter @VZWSupport

  • SAP HR System Architecture

    dear experts,
    there are different possibilities of placing a sap hr module in a sap system landscape. i wrote down what i think are the biggest advantages and disadvantages of the different solutions (1-3). i very much would appreciate additional feedback. thank you very much.
    1. sap hr is on a own system/own client
    max. security level
    independent patch/release handling
    easy authority handling
    high cost
    2. sap hr is on a system with other modules but on a own client
    high security level
    easy authority handling
    no independent patch/release handling
    3. sap hr is on a system with other modules and on a shared client with other modules
    low cost
    no ale
    complex authority handling
    Edited by: Richard Mayr on Jan 14, 2008 9:33 AM

    SAP AG or your SI should be able to help you address this at both a high and in-depth level for business case purposes.
    I've seen/heard of your first option most frequently, but have worked on both options 1 and 3.
    Option 3 was not significantly complicated IMO from a security authorizations issue.  
    What drove the use of option 1 in both scenarios I've experienced is the existence of multiple (non-HR) instances existing within the corporate landscape already and a desire to implement the most recent version of HCM via Netweaver.  (think running SAP 4.6c for Financials, Logistics, etc,  but wanting ECC 6.0 with the latest Enhancements for HR).
    Additionally, depending on whether your organization uses a distributed or centralized model for your landscape - you may want one Corporate/Global HR system but have a need to maintain separately managed instances regionally, for example.  
    This all really depends on the organizaiton, which is why I suggest talking to SAP or your SI.

  • Business Work Flow Sap Phone

    Hi, Team,
    will you plz tell me how to use sapphone in workflow,
    means i want my work flow to call on xyz no and do the processing as per instructions given my receiver.

    Hi Naresh,
    Since you are from SAP you must be knowing more about SDN.
    please close your Previous threads by rewarding  points for helpful answers.
    thanks
    vijay

  • SAP Retail Network Architecture

    Hi,
    We are implementing SAP Retail for a supermarket.  May I know if anyone has a network sizing tool to identify the minimum network bandwidth requirements for all stores?
    Site details are as follows:
    No. of stores = 150
    Avg. network bandwidth = 128 kbps
    Avg. SKU/store = 46,000
    SKU/DC = 8000
    Total DC = 5
    Number of Vendors = 6
    Thanks and appreciate your response.
    Regards,
    Daniel

    You should get in touch with your SAP Basis Consultant. He should be aware of.
    Alternatively you can approach SAP Consulting Subsidary in your country or region.
    SAP has a tool which helps in Sizing.

  • SAP - Service-Oriented Architecture (SOA) enabled workflow.

    Hi Guru's,
    I need some information on SOA enabled workflow. I went throught the forum but didnt see anything related to this.
    If anybody has any knowledge please share. I would appreciate if some link related to SOA enabled workflow would be provided.
    Thanks in Advance.

    Hello !
         Please check this link : http://help.sap.com/saphelp_nwce10/helpdata/en/45/ff9fc1d8986c06e10000000a1553f6/content.htm
    Regards,
    S.Suresh.

Maybe you are looking for

  • Visual Voicemail Broken?

    My visual voicemail seems to be broken. I'm currently running 4.0.1 on my phone and I originally noticed this problem after upgrading to 4.0. I found out something was wrong because the other night I switched my phone to Airplane mode and a red dot a

  • Can't use bookmarks in Reader 7

    We have a 250+ page document that was originally created with InDesign (CS2). I used Acrobat 8 (CS3) to add links and create bookmarks. The pdf was saved with the property to open with bookmarks and pages. Then, security was added. We would like the

  • Command Line build - Embedded chm overwriting new chm

    Many of my projects reference material in other chm files. The "link to remote URL" copies the remote chm file(s) into the active project. If I then compile the active project, it also outputs those "copied in" chm files. This is expected behavior an

  • Why i cannot save title as a template. Especially subtitles template.

    Why i cannot  save title as a template. Especially subtitles template.

  • Duplicate BP Check

    Hi, My requirement is to check the creation of Duplicate Business Partner in BP transaction(FS-CM). FIRST NAME LAST NAME HOUSE NO ZIP CODE If all four fields are same then system should display a popup with the duplicate BP details and should not all