SAP POS & CRM Loyalty Management Integration
Hi Gurus,
Can any one please tell me how to integrate the Loyalty management in SAP Retail POS with SAP CRM 7.0, and wat are the varios perameters to be considered and how to implement it.
Thanks In advance..
Regards,
Sivasankar.U
Hi,
For Configuring SAP POS to award double loyalty points, you can go through SAP Note 1311424.
For implementing Loyalty Management in SAP, go through SAP Note 1250732
For more details, check out following URL;
https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/97c0a990-0201-0010-ff8a-e75fb9f85076
Bye,
Muralidhara
Similar Messages
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CRM Loyalty Management & Coupon Management
Hello All,
Can anybody please tell me if standard content, for SAP CRM - Loyalty Management & SAP CRM-Coupon Management, available? If yes, can you please give me the link for the same.
Regards.HI ,
Try the below links from SAP help
http://help.sap.com/saphelp_nw70/helpdata/en/17/8bf86fc45cfa46ae5d2d21aec67929/frameset.htm
http://help.sap.com/saphelp_nw70/helpdata/en/17/8bf86fc45cfa46ae5d2d21aec67929/frameset.htm
http://help.sap.com/saphelp_nw70/helpdata/en/55/2b9a3d35cf6f53e10000000a114084/frameset.htm
Regards,
Sathya -
Hi,
My company is a retailer and we are new to CRM Loyalty Management.
Want to knw some standard scenarios.
Thanks
BarryGreetings Gleb,
i am new in Loyalty management, the link you provided is very useful and we trying to explore it. Thank you lot.
could you help us further with some documentation, if you have implemented Loyalty Management in your case.
Thanks
Cheers,
Savaridasan -
CRM Loyalty Management - Dynamic attributes
Hi,
I am new to loyalty management. I wanted to know what is dynamic attributes which is linked to loyalty programs in loyalty management?
I know its theoritical meaning but if any one could explain with an practical example then it would be really helpful.
Thanks
SaurabhHi Saurabh,
Example
You use dynamic attributes to do the following:
Recognize and reward your most frequent customers.You assign a dynamic attribute “Number of purchases” to a reward rule. You set up the reward rule so that the system updates the dynamic attribute in memberships. You define that members can move to the next tier in the tier group after 20 qualifying purchases. When a member in the “reward” tier group makes a qualifying purchase, the system updates the dynamic attribute in their membership. With the tier change reward rule, the system checks if the dynamic attribute reaches the value 20, and if so, moves the member to the next tier.
Find out which of your usually frequent customers have not made a recent purchase.You assign the dynamic attribute “Date of last purchase” to another reward rule. You set up the reward rule so that the system updates the dynamic attribute in memberships. You use the dynamic attribute as a condition, to find out when a member in the “gold” tier of the “reward” tier group has not made a purchase for over one month.
You can find more information on the below link.
http://help.sap.com/saphelp_crm700_ehp03/helpdata/en/70/ea16956c54485083b7703ff498ef60/content.htm?frameset=/en/d9/407fbbba274c8c9df0248f56cc73e9/frameset.htm¤t_toc=/en/80/775a4b17664be7ba4a6df3b5966128/plain.htm&node_id=30
Regards
Pramod -
White Field framework For CRM Loyalty Management
HI,
I am working on the Implementation of Loyalty management in CRM 7.0. I came to know that Loyalty management is build on White Field framework.
Do we have any documentation on this OR how we can use it in developing our own custom component OR Custom BOL/Genil.
Regards
DaveHi Harshit,
I need to enhance the Membership Search. I need to add my own attributes in the Search criteria and put it in the Result (Enhancement of Search & Result). This data is in a different table and needs to be put in as a search criteria.
I checked the std. search, even the tables are defined in the framework with the join condition and i am not sure how i can put my table, since my table do not have any common field with the Std table.
I will be calling my own FM and retrieving the respective field data. Any idea how this can be achieved?
Regards
Dave -
Hi all
one question: is it possible to make CRM loyalty management and ECC sales orders work together?
I.e.: If I make a sale order in ECC will the system be able to send the data to CRM in order to make the loyalty engine (rules and so on) running?
Up to now I am not interested on how it is possible to achieve this, but only if it is possible to do it.
If you also know how...well...share your knowledge
Many many thanks
PierluigiHi Pierluigi,
I know this is quite an old post, but I am just getting into the same subject myself. I was going through SAP Note 1331970 - Loyalty Sales order setup document which clearly states that Loyalty Management is only integrated with CRM Billing. As far as I can understand the loyalty point calculation is happening off the back of the CRM billing. So if you have ECC sales orders it is not going to work.
I assume you have realized this by know. If you have some time, can you please update this thread what the solution was in your implementation?
Regards,
Csongor -
Hi All,
Our client is going to start loyalty implementaion so kindly share information regarding Business content technical details in BW .HI..
Please check below threads...it would give some idea.
http://help.sap.com/saphelp_nw70ehp1/helpdata/en/d1/375e98b366624691e881b839573dda/frameset.htm
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/97c0a990-0201-0010-ff8a-e75fb9f85076?quicklink=index&overridelayout=true
SAP BI business content for SAP CRM- 'loyalty management' module
Regards
Anindya -
Hi experts!!
Does any of you know any real cases where SAP CRM Loyalty Management was successfully implemented.
I could not find any document at sap.com success stories.
Thank you all in advance!!!Hi Savaridasan,
I am studying Loyalty Management now. Here are some usful links:
You can find the demo doc. in SAP Demo:
http://iwdfvm3337.wdf.sap.corp:8000/sap(bD1lbiZjPTgwMA==)/bc/bsp/sap/ydemostore/ymain.htm
And also:
Video Recordings
Short recordings of various processes in loyalty for airline industry. Helpful for someone who wants to get hands-on.
https://wiki.wdf.sap.corp/display/SAPCRMHub/CRM+Loyalty+Management
Additionally see the kit with recorded demos for retail and airline in below folder:
https://portal.wdf.sap.corp/irj/go/km/navigation/room_info/cm_stores/documents/workspaces/811a33e8-2b26-2a10-298f-bfa26589e6f5/Loyalty%20Management
SAP_CRM_Loyalty_Airline.zip
SAP_CRM_Loyalty_Retail.zip
You can also find some usful material in RKT, loyalty mangment in CRM EHP1.
Hope helps.
Best Regards~
Hedy -
hi gurus,
as i m new to sap crm
i was watching a screen cast on sap website on crm7.0 loyalty management
when i tried to use it i found that in my web client screen for marketingpro role(pfcg id-SAP_CRM_UIU_MKT_PROFESSIONAL) there was no option or node of layalty managemnt
where as in screen cast there was ,so plz tell me the pfcg role that is to be used to make that node appear in webui screen
the link for that screen cast is(http://www.sdn.sap.com/irj/scn/elearn?rid=/library/uuid/50aa36d3-ea4d-2c10-6697-b0a63d391ba5&overridelayout=true)
thanks
mohit singhHi Mohit,
Make sure that in your CRM box loyalty component (CRMLOY) for CRM Loyalty Management 7.0 is installed other wise u'll not able to find the business role and PFCG roles related to loyalty management.
LOY_PRO is Business role and SAP_CRM_UIU_LOY_PROFESSIONAL is PFCG role there is diffrence in both role, u'll have assign PFCG role to your user in order to get loyalty related authorization.
Path for business role : SPRO->Customer Relationship Management->UI Framework->Business Roles->Define Business Role
Regards,
Dipesh. -
Hi Experts,
We are implement SAP CRM Loyalty Management and I have a doubt about creating rules for loyalty program. Is It possible to see the fields of the Marketing Attributes from Business Partner when I creating these rules?
Best Regards
Rodrigo LucasHi Luis,
Based on this scenario, the key figures from BW will have to come in as Member Activities in CRM, and there can be rules to process the member activities to determine the points which can be earned.
Hope this helps - feel free to reach out to me for additional clarification.
-Bhushan
Edited by: Bhushan Khadpe on Feb 3, 2010 12:15 AM -
Will MIM (Merchandize and inventory management) work with SAP AFS / SAP POS
We are implementing SAP AFS ERP at the head office and SAP POS at the retail stores.
We want to implement the MIM module for inventory management at retail store level. Does MIM work in conjunction with SAP AFS. A consultant was suggesting that MIM works only with SAP Retail and no other vertical SAP solution.
Can someone please clarify?
Regards
paddyMIM is linked to IS Retail, not to AFS.
Nevertheless, you can always link and AFS and a Retail system. SAP provides a very convincing ALE scheme for this.
Eric -
Set type problem in sales order integrated into loyalty management
Hi experts,
I try to implement the sales order integrated into loyalty management. As notes said, I should use the set type REWARD_PRO_LOY to assign to a hierarchy for loyalty. But when I use this set type in hierarchy, I found I can only assign it when I choose "service" for product type. Then I find in the "REWARD_PRO_LOY" set type, there is a switch tab. In the tab, there is only "services". I don't understand this tab means. I want to assign this set type to "materials" type. I tried to created a new set type with the same attributes, but it seemed not to work. Is anybody can give me some advice to solve the problem?
Thanks a lot,
Best Regards,
Molly XinHi Molly Xin,
If you refer to your first screen print, its very evident that the product types with which products be created using this set type includes both "Materials" and Services".
We have created similar scenario and were able to create products with product type "Materials".
Pease let me know if you have any issues while creating products with product type "Materials".
Regards -
Best Practice For SAP CRM Case Management
Hi,
Could someone please point to best practices for CRM Case Management. I have lokked all over and I found all the best practices except for case management.
Your assistance will be appreciated.
MartinHi Martin,
I was just working on case management and there is no best practice documentation but the following link was most helpful.
http://help.sap.com/saphelp_nw04/helpdata/en/5c/5d79287a9afc47a62e5197b582cc97/frameset.htm
Let me know if you need further assistance. -
What types of third party loyalty solution can SAP POS 9.5 intergrate with
What types of third party loyalty solution can SAP POS 9.5 intergrate with (reserached already Rediron, and DBS)?
Looking For Loyalty\rewards and giftcard solution. Any advice would be appreciated.Hi Hiram,
The SAP POS Suite has solutions already in place for Loyalty - Allegiance Analytics and for Gift Card - SVA. However, there are other 3rd party options that can be incorporated into the POS as well, but you would need to contact those vendors directly.
Regards,
Mark -
Integration between SAP POS Triversity and SAP POS DM using XI
Hi Experts,
my company is plannig to integrate SAP POS with POS DM using XI. I need to speak to some 1 who has already gone through the process, as for this there are bottlenecks in 2 areas initially .
1. GM Store Connectivity is an object supposed to be available in market place in .TPZ file needs to be imported into the XI development system. This object is not available in the market place of SAP as per url "
http://sap.com/xi/GMStoreConnectivity. " Without this , I cannot go any further!
2. The PDF file containing entire processing steps " SAP Business Package for Store Connectivity POS Integration
Configuration Guide" Release 2.0 April 4, 2007, is incomplete. Is there any one who can offer me with the latest version of this document in PDF. Or is there any one who has worked with this PDF, so that I can discuss the same .
Thanks in advance to all of you,
Regards,
Arnabhi
check the below:
https://www.sdn.sap.com/irj/sdn/wiki?path=/display/ck/te%2b-%2bpost-voided%2btransaction
regards
kummari
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