SAP Presentation Design (Xcelsius) Cursor Issue

I am using the latest version of SAP Presentation Design (Version 14.1.1.1036). This is the product formally known as Xcelsius.
I am publishing a component heavy dashboard to PowerPoint. When viewing the PPT slide and interacting with the dashboard, the cursor will often times disappear (it highlights items when I hover but you can't see the mouse at all no matter how much you move it around). This issue is magnified whenever I connect my laptop to an external monitor while presenting to a large group.
I have updated to the latest version of Flash and am running PowerPoint 2010.
Without a cusor, my dashboard is dead in the water.
Any ideas on how to fix this issue?

Hi,
Please check the below link.
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/4022239b-80f0-2c10-40aa-98173299a320?QuickLink=index&…
Creating Support Messages - SAP Solution Manager - SAP Library
how do we create OSS ticket
http://www.sapkshare.com/user/image/step-by-step-guide-on-how-to-create-an-sap-oss-notes.pdf
--SumanT

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@CP..

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